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Did you buy Asurion with your Moto X?

The VZW rep told me that Moto partnered with Moto to guarantee that if you purchase Asurion, that you'll receive an exact replacement for your customized Moto X should it ever need replacing. What's more, they'll overnight you a temporary phone until yours can be built.
This is the only time i've seriously considered Asurion for any of my devices. Did you?

640k said:
The VZW rep told me that Moto partnered with Moto to guarantee that if you purchase Asurion, that you'll receive an exact replacement for your customized Moto X should it ever need replacing. What's more, they'll overnight you a temporary phone until yours can be built.
This is the only time i've seriously considered Asurion for any of my devices. Did you?
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this is more of a discussion thread fyi. but just because no one has replied, ill share my thoughts. I always use asurion mainly because of how easy it is. You can do everything through a verizon store (for me) and it makes it just too easy to go else where. I walk in, say my phone sucks, they say ok without doing much of any kind of checks because they don't care, then if it is manufacturer warranty they ship me a new one within two days (im not motomaker customer) and thats it. I am never without a phone. I never have to deal with a rep on the phone. They never ask any questions really at the store because the reps know its just going to get sent back to moto for manufacturer warranty. If i screw the phone up some how, you just let someone steal that thing and get a new one for 100$ within two days. Just never had a problem or difficulty with them so it makes using them worth it.
when i use the word new i mean replacement fyi. Since im not a motomaker customer they don't have to build a new one for me so i just get replacements, which i have never had an issue with either.

FWIW - my wife tried to replace her DROID4 with Asurion and because the phone is "no longer manufactured", they tried to give her an LG Enact. For $99. Needless to say, I wasn't thrilled with the experience.

640k said:
FWIW - my wife tried to replace her DROID4 with Asurion and because the phone is "no longer manufactured", they tried to give her an LG Enact. For $99. Needless to say, I wasn't thrilled with the experience.
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i have friends that have been in the same situation but when they called back in they gave them the option of different kinds of phones. they were always happy with the phone that they could get. sometimes they would just get the newest version of the phone that had been released.

I used to have it on the past devices, but dropped it on this upgrade. $10/mo for 24 months =240 + $149 deductible (as quoted by vzw) ends up being $389. Let's be honest, the moto x will be last years model in less than a year and available on Swappa.com for $200-250 on the off chance I break my phone (which I have yet to brake one). It didn't feel right paying for nothing like that. Their replacements are refurbs also, I had a friend that went through four swaps before getting one that worked.
Sent from my Nexus 7 using Tapatalk 4

trssho91 said:
I used to have it on the past devices, but dropped it on this upgrade. $10/mo for 24 months =240 + $149 deductible (as quoted by vzw) ends up being $389. Let's be honest, the moto x will be last years model in less than a year and available on Swappa.com for $200-250 on the off chance I break my phone (which I have yet to brake one). It didn't feel right paying for nothing like that. Their replacements are refurbs also, I had a friend that went through four swaps before getting one that worked.
Sent from my Nexus 7 using Tapatalk 4
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That's awesome if you didn't use MotoMaker.

natezire71 said:
That's awesome if you didn't use MotoMaker.
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Yup, 2 year warranty through Motorola is $85 for 2 years with a $40 deductible per incident. :good:

I dropped Asurion due to the confusion regarding the covering of the MotoX. I went with SquareTrade--except, I don't think they explicitly cover the MotoMaker ones. I registered it under a black MotoX.

I agree on the Motorola extended service plan. Great price and much better deal than Asurion.
Sent from my XT1053 using XDA Premium 4 mobile app

Srepoleved-Adx said:
Yup, 2 year warranty through Motorola is $85 for 2 years with a $40 deductible per incident. :good:
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i thought vzw didn't offer the extended warranty with moto?

Asurion Covers Moto X
640k said:
FWIW - my wife tried to replace her DROID4 with Asurion and because the phone is "no longer manufactured", they tried to give her an LG Enact. For $99. Needless to say, I wasn't thrilled with the experience.
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Hi 640k!
This is definitely not the feeling we want you and your wife to have about us. We would love the opportunity to change your mind about us. How long has your wife had her replacement phone? Is there something in particular that she does not like? Perhaps we can help!
Asurion Social Media Team @AsurionCares

AsurionCares said:
Hi 640k!
This is definitely not the feeling we want you and your wife to have about us. We would love the opportunity to change your mind about us. How long has your wife had her replacement phone? Is there something in particular that she does not like? Perhaps we can help!
Asurion Social Media Team @AsurionCares
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we didn't go through with the purchase. it was not a suitable replacement.

Asurion Covers Moto X
640k said:
we didn't go through with the purchase. it was not a suitable replacement.
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How long ago was this? Have you secured a replacement device as of yet?

AsurionCares said:
How long ago was this? Have you secured a replacement device as of yet?
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Literally weeks ago. Ended up replacing her device with a new device/upgrade.

Asurion Covers Moto X
640k said:
Literally weeks ago. Ended up replacing her device with a new device/upgrade.
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It's always a challenge when the manufacturer stops producing the device. Hopefully your wife is enjoying her new phone. Should you need assistance in the future, please do not hesitate to reach out to us.
Thanks!
Asurion Social Media Team
@AsurionCares

AsurionCares said:
It's always a challenge when the manufacturer stops producing the device. Hopefully your wife is enjoying her new phone. Should you need assistance in the future, please do not hesitate to reach out to us.
Thanks!
Asurion Social Media Team
@AsurionCares
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Hello ASMT,
I was curious, with my MotoMaker Moto X, if I ever need to use my Asurion policy for my phone, will I be able to get a replacement that is customized as well? With Verizon blocking our ability to get MotoCare, I was very concerned I'd be left with a generic Moto X if I ever have to go through you for insurance.
Thanks!

patheimata said:
Hello ASMT,
I was curious, with my MotoMaker Moto X, if I ever need to use my Asurion policy for my phone, will I be able to get a replacement that is customized as well? With Verizon blocking our ability to get MotoCare, I was very concerned I'd be left with a generic Moto X if I ever have to go through you for insurance.
Thanks!
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Click to collapse
Don't bother. Just use the motorola insurance. It's much cheaper and you can be assured that you'll not lose the customization.

aooga said:
Don't bother. Just use the motorola insurance. It's much cheaper and you can be assured that you'll not lose the customization.
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Read before posting. He can't get MotoCare because he's on Verizon.
Sent from my iPad using Tapatalk

Rhiannon224 said:
Read before posting. He can't get MotoCare because he's on Verizon.
Sent from my iPad using Tapatalk
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How does Verizon block that? If he bought it through motomaker, then he can buy motocare right?
Sent from my XT1053 using Tapatalk

It's on Motorola site too, MotoCare is unavailable on Verizon phones, Moto Maker phones too.
Sent from my iPad using Tapatalk

Moto X return policy

Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks

"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.

You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...

8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
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I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.

I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
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If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.

They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!

Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!

I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...

ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
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Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.

Phone insurance

I generally don't get insurance for my nexus devices because of the low cost, however this year is different and was wondering what peoples thoughts on insurance and possible recommendations are?

Alaris said:
I generally don't get insurance for my nexus devices because of the low cost, however this year is different and was wondering what peoples thoughts on insurance and possible recommendations are?
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I have been using Square Trade for 3-4 years and have been very happy. Always cheaper and copay is less than what carriers offer. Only downside is you have to send them the phone for repair. They promise 24 hour turnaround or resolution. Meaning , with shipping it usually takes 5-7 days to get phone back, so you have to have an old phone to activate in the interim.
First time I used it was on my wife's week old Evo 3D she dropped and cracked the screen. The phone had just been released, so they couldn't get the repair parts needed and dropped the full off contract price of the phone (if I remember it was either $599 or $699) into my Paypal account the day after calling to tell me they couldn't fix it. They are easy to deal with and highly rated by Consumer Reports. I will have it on my Nexus 6 the day I get it. They will also refund the unused portion of my current warranty that I have on my Nexus 5.

beefydoc said:
I have been using Square Trade for 3-4 years and have been very happy. Always cheaper and copay is less than what carriers offer. Only downside is you have to send them the phone for repair. They promise 24 hour turnaround or resolution. Meaning , with shipping it usually takes 5-7 days to get phone back, so you have to have an old phone to activate in the interim.
First time I used it was on my wife's week old Evo 3D she dropped and cracked the screen. The phone had just been released, so they couldn't get the repair parts needed and dropped the full off contract price of the phone (if I remember it was either $599 or $699) into my Paypal account the day after calling to tell me they couldn't fix it. They are easy to deal with and highly rated by Consumer Reports. I will have it on my Nexus 6 the day I get it. They will also refund the unused portion of my current warranty that I have on my Nexus 5.
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About how much does it cost to insure a phone through them?

I usually use the extended care plan from the manufacturer when available. I have AppleCare+ on my iPhone 6 (and all my iPhones prior), and Moto Care on my Moto X, and on my soon to be delivered 2014 Moto X as well. Since Motorola is making the Nexus, they might offer their Moto Care plan for it and if they do, I'd recommend that in a heartbeat. For the Moto X it was $85 up front and $35 deductible, and they do advanced replacements. I'm about to pay the $35 and replace my 2013 Moto X just to keep one that's brand new in the museum. For $35 why not?

Buy it with a credit card. Free cash back, one extra year of insurance, and price protection if it drops the price within 3 months.

I'm prob going with squaretrade unless google or moto has insurance for it

Alaris said:
About how much does it cost to insure a phone through them?
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Price is $99.00 for two years coverage. Includes accidental breakage, water damage, about anything except lost or stolen. It is subject to a $75 deductible.

I am curious about insurance as well.
How does SquareTrade stack up to Motorola's Protection Plan? At Motorola's site, the Moto X 2 year coverage is $85 with a $39 deductible.
https://motorola-global-portal.cust...detail/a_id/101900?g_id=3813&session=jvnZLr5m

I wonder if I have to buy the phone from motorola in order to get their insurance.

joshua.justice said:
I wonder if I have to buy the phone from motorola in order to get their insurance.
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Yea same here. I'm getting it from the play store so I don't know if Google will offer any protection plan.
Sent from my HTC6500LVW using Tapatalk

selayan said:
Yea same here. I'm getting it from the play store so I don't know if Google will offer any protection plan.
Sent from my HTC6500LVW using Tapatalk
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Google only has the automatic one year warranty against defects that comes when you buy the device from them, which is great BTW. They don't offer any sort of supplemental insurance for accidental damage. You'd have to go through a company like Square Trade for something like that. Or Motorola, if they allow you to insure devices that weren't directly purchased from their website.

charesa39 said:
Google only has the automatic one year warranty against defects that comes when you buy the device from them, which is great BTW. They don't offer any sort of supplemental insurance for accidental damage. You'd have to go through a company like Square Trade for something like that. Or Motorola, if they allow you to insure devices that weren't directly purchased from their website.
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As of now, Motorola will only insure a Nexus 6 purchased through Motorola.

Anybody know how many times square trade will fix or replace a device during those 2 years?

Is square trade cheaper? I'm going to go with Motorola because they do advanced rma.
Sent from my HTC6500LVW using Tapatalk

Is Moto sending out used phones?

Got my moto maker moto x delivered (VZW) with a new line. Turned it on for auto-activation, no luck. I call Verizon they say the sim card is already attached to another phone number (and they accidently refer to me by someone else's last name, presumably whoever had the sim card active before). Turning into a huge issue with verizon since they cant add a line with a used sim card, but they cant swap a sim card without the line being active. So after 45 min on the phone and 30+ min in the store this morning, I have to go back to the store later for them to do some magic manager thing just to get a line added with this device.
Anyways...how in the world did a used sim card end up in a brand new moto x straight from motorola? Unless this was a return that was repackaged and shipped out as new?
Also my "your order has shipped" email from Verizon themselves has the same sim/device ID as are on the package. So it's not simply a 'wrong shipping label put on the box' situation.
I thought someone else had posted something fishy indicating they may have received a used moto x as well, but I can't find the thread now.

Wouldn't be surprised. My ebony back had scratches that looked like they were from car keys when I got it - exchanged for a plastic back which is now in the mail.

Yes, they are.

WTF really?

If ordered new they can not send a used phone. This is by law. If you order a replacement it could possibly be a refurbished phone.

Used phone?
Got mine today (Pure), and returned AT&T version that I got 14 days ago to AT&T store.
Mine appears to be brand new--but I did wonder, as I was returning the AT&T version, what they do with phones returned within two weeks. I returned my phone in pristine condition, but I know that they aren't allowed to resell it as "new." I only paid a $35 restocking fee. I can't imagine that they can turn around and sell the phone I returned as "refurbished" for within $35 of the "new" price--but maybe they can. What do they do with returned phones?

They are used for random things like insurance claim phones, sold as refurbished phones, and given to sales reps to use.
Sent from my HTC Desire 610 using XDA Free mobile app

pcomeaux said:
Got mine today (Pure), and returned AT&T version that I got 14 days ago to AT&T store.
Mine appears to be brand new--but I did wonder, as I was returning the AT&T version, what they do with phones returned within two weeks. I returned my phone in pristine condition, but I know that they aren't allowed to resell it as "new." I only paid a $35 restocking fee. I can't imagine that they can turn around and sell the phone I returned as "refurbished" for within $35 of the "new" price--but maybe they can. What do they do with returned phones?
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We send them back and then they're considered as refurbished devices. That's why there is that fee of $35.

Just received my 2014 replacement for the OG X and mine is new or there is no signs of it being a refurbished phone.
Sent from my XT1095 using Tapatalk

Did anyone purchase the $85 insurance with your phone?

I bought the Moto X Pure Edition last night and they offered insurance for $85. I have had two Samsung devices that I used it for. GPS died on my S5 and speaker died on my S4. Has anyone purchased the insurance for theMoto or feel like they should have?

Absolutely I did. I have it on my 2013 Moto X as well. With how cheap the phone is, the extra $85 is a no brainer. $35 deductible and you're covered no matter what happens to your phone short of loss or theft.

I bought it too. Cheaper than the insurance through Verizon.

I have the insurance. It is better then having a case.
Sent from my XT1095 using Tapatalk

Anyway of getting the insurance after receiving the phone?

dazz87 said:
Anyway of getting the insurance after receiving the phone?
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If you call I think you can get it within 30 days of your purchase date

i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.

dazz87 said:
Anyway of getting the insurance after receiving the phone?
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Yes, I chatted with Moto today and they sent me the link, you have to do it within 30 days as others have said

This insurance is probably the cheapest you could get. I just looked at squaretrade and its more than Motorola. Will give them a call. Thanks

It's the best deal you're going to find & it's direct work Moto. You're not going to find a better deal plus they cross ship.
Sent from my XT1095 using Tapatalk

CUBENSIS said:
i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.
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Click to collapse
you can add it to a verizon phone via the website or phone

I just order a moto x 2014 but I didn't order the extended warranty because I want to think about it some more during the next 30 days. Right now I don't think it is a good deal.
It cost $125 ($85 now, and another $40 if you use it to make a claim).
First, the cost seems way out of line. It is close to 1/3 the cost of the phone (I used the cyber Monday coupon for a 32gb, but if you buy only the 16gb on the coupon, the insurance would be more than 1/3 the cost of the phone.) So I'm paying $125 to insure $410 for months 13 through 24 (the phone already has a 1 year warranty). A year from now, the phone could be replaced with a comparable used phone for less than 2/3 's the original; cost, so at best I'm paying $125 to insure a value of $280 or less. That doesn't make economic sense unless you are Motorola.
Second, although the accident coverage starts with day one, it only cover's "accidents" but excludes "negligence." Does that mean if you drop your phone it is your negligence and not covered? The way the contract is written it appears that it only covers damage cause by the negligence of a third party. It doesn't cover any damage caused by intentional or reckless behavior of anyone. So if your friend negligently bumps you causing you to drop the phone and cracking the screen you are covered. If you drop your phone in the toilet it is your negligence and you are not covered. If your friend takes your phone in a fit of rage and throws it against the wall cracking the screen it is not covered because that would be intentional. The contract requires that you submit a detailed description of how the damage occurred. If you don't hire a lawyer to help you write that description, it will be easy for the insurer to deny coverage. Trying to explain how your friend accidently bumped you while you were holding your phone while standing over the toilet isn't going to sound very credible.
Third, it doesn't cover the battery. Batteries are specifically excluded. The one-year standard warranty covers batteries only if they fail to recharge to at least 80%. That means after one year, if your battery dies or only recharges to 81%, you have a paper weight (one side of which is rounded so it can only be used face down as a paper weight.)
The fact that carriers might charge more for similar insurance doesn't make the Motorola extended warranty any better, it just means the carriers' extended warranties are even less economically viable.
Given all that, it seems to me more economical to save the $125 and use it toward purchase of a new phone if the need arises.

CUBENSIS said:
i think u have 30 days to add it. log in on the motorola mobility website and do to "my stuff," you should have the option to buy it. unless this is a verizon phone.
i cracked my screen they replaced no questions asked. they gave me a code to go to moto maker and build a new phone. i could change the color or add premium backs (extra cost, of course) if I wished . phone showed up quick.
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30 days from your purchase date or date received?
TigerDNA said:
Yes, I chatted with Moto today and they sent me the link, you have to do it within 30 days as others have said
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Regarding the value of Motocare, before purchasing my Moto X PE 2014, I purchased a 2013 developer edition for $229 on eBay. Never having used the phone, I wanted to see what the moto love was all about.
I had the DE phone two weeks, dropped it, smashed the screen. Motocare covers for a two year period against accidental damage such as breaking a screen. You can break your screen three times.
Put in a claim, paid $39 for essentially expedited shipping. They sent me new 2013 DE in 4 days. Cross shipped as well.
How the heck can you do better than that? For $85?! For 2 years coverage. You will not find better.