Hello people
So I decided to do an expedited shipping for my moto X since some of the leather was peeling. So I get the redemption code and all and then I make the new moto X. Then it says that its completed but I still haven't gotten any confirmation email or anything from Moto about the new one. So I come to you guys, is this some sort of miscommunication or what?
Regards,
Shahrukh Raza
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Hey gang, I've got a bit of a conundrum here.
I'm the lucky owner of a Nexus 5 and it's a terrific phone. Problem is, my first love was the Moto X. I went with the N5 because it was cheaper off-contract as I currently have NET10. I'm still a little bummed that I didn't get the Moto X and I'm sure it'd be easy to trade the N5 for one but first I'd really like to try one out. Are there any good carriers out there that I can pick up a Moto X from and test drive it for a bit and then return it without taking too much of a financial hit? Carrier doesn't really matter, I want to test out the phone itself, not the service.
Ideally, the phone would be perfect for me and I would be able to trade someone's upgrade for a brand new Moto X from motomaker. Know of any reputable places where people trade phone upgrades?
Thanks all!
Whoops! Just realized this should go in Q&A. Please ignore!
Republic wireless just started selling the moto x for 299 with no contract and a 30 day money back guarantee . if you return it within that time, all you pay is the $10 shipping
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trust me go to ebay look up Gazelle store they got good condition moto x going for $340 and obviously off contract. 30 day returns and even free return shipping. I was stuck in the same situation as you choosing between these two. Problem is still haven't decided.
Any know the return policy for the Moto X. The website is not clear, it talks about having 14 days to change your design if you don't like it but no mention if you can get a complete refund. I want to buy this as a gift but need the option to return it if is not liked. Anyone ever receive a refund?
Thanks
"For Moto X devices designed with Moto Maker: Let’s say you do all of your designing, get your Moto X, and then decide you have a different favorite color. You can re-design once if you return the first one within 14 days of buying (30 days in California), no questions asked."
I read that as 14 days from purchase date (not delivery date). The website is silent as to the developer edition but I was told in a chat session the developer edition is 14 days from delivery.
I'd post a link but because of the rules, it won't let me. But if you google motorola return policy --- what I posted will come up.
EDIT: I see what you mean now, that language is for design changes. May want to open a chat session to clarify. They will send you a transcript after the session so you will the answer in writing as well.
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
8_8 said:
You can get a full refund for a MotoMaker X. It is 14 days from the day FedEx delivers it to you, just like an exchange. You can open the factory sealed box and they will still accept it for a refund.
You may have to defend yourself if you get one of "those" reps...
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I couldn't find that anywhere in their refund policy, has anyone here ever gotten a refund? I'm going to try to chat them up when it's not so busy.
I am not sure if they spell it out explicitly in their policy but they will take it back based on my experience at least. Sorry I was not so clear -- yes, I did get a refund on mine. I got a not so pleasant foreign sounding lady rep who called me on Thanksgiving 8PM asking me why I wanted to return my X for a refund and questioning me. She was a MotoMaker manager and wanted to confirm the refund after I had called them. The next day I got an email from a Motorola rep confirming the refund:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
Motorola Mobility
Discussion Thread
Via Email (Ashley) 11/29/2013 01:10 PM
Hi,
Your refund is processing. You should see it back in your account within 7-10 business days.
Thanks,
Ashley
[---001---]
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If you look in the Cyber Monday thread, you'll see a LOT of people returned their Moto Xs for refunds as well. I definitely understand where you are coming from in looking for it officially spelled out from Moto so you can feel safe about it, so I guess your best bet is going to be to contact Moto via chat/email (even though their phone support is much more accurate) so you can get it in writing and save it.
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Jayrod1980 said:
They take it back... Even with an unlock code generated. They also email you a prepaid overnight shipping label too. Its pretty awesome. I've not gotten my refund yet but I only returned it on Friday.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Is it OK to get a full refund if I already open it? What number did you contact for returning? Thank you!
Any experience here with refund after the 14 days?
situation is I'm on my 2nd Moto X, both a had software issues. I'm sure Ill be able to refund it no problem based on my circumstances but just want some feedback. It sucks I really liked this phone.
also anyone recommend a good I can replace this with?
-should cost around 400$ w/ tax
-has to be new and from a legit retailer (not ebay or amazon 3rd party sellers)
-not a nexus 5, I here lot's of those are having some weird microphone volume issue.
-no HUMGO phones lol, something close to the moto size
open to ALL suggestions! thanks!
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
ballisticn8 said:
I made a stupid decision to go with motomaker 32 gig full price instead of the dev edition. My fwd facing camera looks like the gromet or o-ring around the camera is coming off and sliding down partially obscuring the camera. Does anyone know if Moto has allowed people to swap from motomaker full price to dev edition since the cost is the same? Going to call later today when I can get on the phone and see if they'll allow it...
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Assuming you didn't use any coupons or extra discounts, you could just return the moto maker one and place a new order for the dev edition, since that's usually how they treat "exchanges" anyway. If you had a coupon or discount that isn't available now, they can offer an advance exchange (where they charge you for the new device then refund it when they receive the old one) but I think that only works for straight moto maker exchanges.
Hello Everyone,
I have recently purchased Moto X using the Moto Maker website on 1st May which is yet to be delivered.
My first question is: I wanted to know how to track my order using the order#?
Secondly: As there is an offer going on in which we get Moto Skip when we purchase the Moto X using Moto Maker on May 1st that offer was not added to my cart. So, will I be getting the Moto Skip or not?
And finally: What is the customer service email for Moto X (USA)?
All that info should be in the confirmation email you got after ordering. If you didn't get the email (check spam folders?), check to see if you were charged for it (credit card activity, etc). If you weren't, I don't think your order was completed.
A Skip was added to my order automatically.
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Skip was automatically added to my order too.. And also, my moto says it is still not shipped on their website(scheduled delivery is the 13th I think).. but FedEx has this thing that notifies you when a package is shipped to you. I got an email from them Monday. My moto x will be here tomorrow! It's called FedEx delivery manager..
Sent from my LG-V500 using Tapatalk
Waiting to be picked up
spy21der said:
Skip was automatically added to my order too.. And also, my moto says it is still not shipped on their website(scheduled delivery is the 13th I think).. but FedEx has this thing that notifies you when a package is shipped to you. I got an email from them Monday. My moto x will be here tomorrow! It's called FedEx delivery manager..
Sent from my LG-V500 using Tapatalk
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I ordered mine on May 6th, and it is still showing not shipped on their website; however, fedex delivery manager shows that the shipping info has been sent to them and they just have to pick it up. I don't know if the skip will be included with the package with the phone or a separate package. I wish I would of seen were I could add a screen protector for free with my unlocked Moto X gsm order. I would talk to customer service about adding it, yet don't want to mess around with Motorola's sometimes screwy customer service lol. Why push my luck? I am getting the Moto X because they screwed up with my rma of my moto g. I was offered it in return for their mistake; however, they still sent me a moto g, yet it has some issues, and now they are sending me the moto X. Awesome!!! 3g to 4g lte, what's not to love? Grateful to the people at Motorola state side that got this all worked out for me. You guys are awesome. Now if I could only, honestly, say the same about the stuff going on overseas. They try, they do, yet sometimes the wires get crossed badly over there.
Rachine35 said:
I ordered mine on May 6th, and it is still showing not shipped on their website; however, fedex delivery manager shows that the shipping info has been sent to them and they just have to pick it up. I don't know if the skip will be included with the package with the phone or a separate package. I wish I would of seen were I could add a screen protector for free with my unlocked Moto X gsm order. I would talk to customer service about adding it, yet don't want to mess around with Motorola's sometimes screwy customer service lol. Why push my luck? I am getting the Moto X because they screwed up with my rma of my moto g. I was offered it in return for their mistake; however, they still sent me a moto g, yet it has some issues, and now they are sending me the moto X. Awesome!!! 3g to 4g lte, what's not to love? Grateful to the people at Motorola state side that got this all worked out for me. You guys are awesome. Now if I could only, honestly, say the same about the stuff going on overseas. They try, they do, yet sometimes the wires get crossed badly over there.
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I created a new Motomaker MotoX as a warranty replacement for my original one (loose O-ring covering front-facing camera) on May 3rd and it arrived today (8th) with the Skip in the same FedEx box. The order status on Motorola's site still never changed until this afternoon, so it seems they're shipping faster than they can update the database.
1. To track your order, all you can do is log into your motorola account and see what it says for Status. However, since the X came out, people buying direct from moto have reported very inconsistent web site status updates. Often times receiving their X before the Moto web site was updated even once. Best bet... Sign up for a FedEx Delivery Manager account. You'll get alerts from FedEx when your phone is picked up from Moto, including the FedEx tracking number, expected delivery date, etc. (this will then be active for any packages sent to you/your address via FedEx)
2. I can't answer. Free Skip was not an offer when I purchased my Developer Edition back in November.
3. They don't really advertise an email address for customer service. If you visit Moto's web site and select help, there are options to submit requests via their web site for certain things like returns, device help, etc. But not a "customer service" email address. What are you wanting to do?
As you may tell, I've received it. I could see updates at the Moto web page. Got the Skip too, but haven't played with it yet. It arrived MUCH earlier than expected, but I'm within a day's ground shipping of the factory, so YMMV.
So far, not sure about the Air grippy case. The rubber helps some, but it's no Seidco nor Defender case.
Everything else so far? WOW! Compared to my old DD, this beats it in nearly every way.
I'm surprised how cute some of the custom apps are. Whether they remain after the honeymoon...
Sent from my XT1053 using XDA Free mobile app
Bad News!!
My order was cancelled by Motorola and they are not mentioning why online. I will have to call their US hotline number to find out the reason for the cancellation.
Anyways, I couldn`t wait and had no hopes of that US order getting through so I ordered the Moto X 16gb from the local online retailer here in India (Flipkart).
Pissed, haven't even received my 32GB, black leather, red trim phone yet, and I can get it $50 cheaper now. My wife has an upgrade available too, can I buy a new one and return the phone to Verizon w/in 14 days?
toddbecker said:
Pissed, haven't even received my 32GB, black leather, red trim phone yet, and I can get it $50 cheaper now. My wife has an upgrade available too, can I buy a new one and return the phone to Verizon w/in 14 days?
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Why not try asking Motorola for a credit. For the inconvenience of still waiting for your phone and since they've discounted the price. Pick up a turbo charger and a case or something.
qwerty12601 said:
Why not try asking Motorola for a credit. For the inconvenience of still waiting for your phone and since they've discounted the price. Pick up a turbo charger and a case or something.
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Working on that now, though I really only want to get the $50 discount. Only headache is related to the upgrades. The Moto maker process did take my upgrade, so I spoke to Verizion, aside from having to play some upgrade ping pong with the upgrade on my wife's line, there shouldn't be a problem placing a second order and getting the upgrade back when Motorola cancels my first order. If I didn't have another upgrade available, this would be a much bigger deal.
I only placed the original order on 10/8, which is one reason why I am miffed about the discount. I realize that Moto can't always just apply sale pricing to previous purchases. I'm actually pleasantly surprised that they are willing to take the phone back w/ no penalty (15 day buyers remorse program, includes return shipping via FedEx). The upgrade ping pong is a minor annoyance and worth the $50 to me. It would certainly be nice if they could just cancel the first order... on hold regarding that right now. Cancelling the order wasn't possible.
Overall, both Moto and Verizon customer support were very helpful, and I'll be able to get my discounted 32GB, black leather, red trim Moto X 3 days later than the original.
Has anyone else shipped back a Moto X for return/exchange? I'm wondering how long the processing should take before I receive an email with the MotoMaker code.
The return was delivered back to Moto early yesterday; and I'm hoping it'll be processed today so I can get the replacement ordered before the end of this week