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I have no speakerphone sound on my captivate. No 3g noise on boot, no speakerphone, no pandora, youtube, or ringtones... The phone will vibrate, and play music out of the headphone jack, or while in a call, but not in speakerphone.
This started while i was running Cog v5.5, but I did have sound initially in 5.5.
I am now running 8.1 and the same thing is happening.
I posted in that thread and 10+ pages later, didn't get a response.
I'm wondering if there is just a setting I missed, or if i need to do more of a factory reset when i install beta 9 tonight. by more of a factory reset, when i upgraded roms, my internal memory card still had all of its data on it from the previous installation.
Please help
Don't know if you saw my respose in the other thread.
I had this same issue recently. The fix for me was to take the back cover off and gently press the speaker back into the phone. Apparently it was just the slightest bit loose. Hopefully that is all that is wrong for you as well. I too did a system wipe an re-install for this issue, but the speaker being loose was the problem.
tried that, and same thing. If i cant figure it out soon, I may just restore it to stock, and trade it in with att
kwhee07 said:
tried that, and same thing. If i cant figure it out soon, I may just restore it to stock, and trade it in with att
Click to expand...
Click to collapse
My first one did this after about 2 weeks. I took it to AT&T and they swapped it out for a brand new one.
I hope thats not the case, but if I have to, it should be pretty easy to get back to stock config
speaker broken
my speaker is also not working properly. Works intermittently, requires lots of real hard pressing down on speaker face to get it to go, etc. it is not loose, so i think this could be something in the software of the phone....I am stock all the way, 2.1 and not updated. I am also beyond 90 days on my phone.....any ideas?
W
Wow, I had the exact same issue come up, and pressing on the speaker actually fixed it. Three cheers for percussive maintenance.
Hey
My dad is using a Samsung Captivate which has been updated to the AT&T's gingerbread. The phone is rock stable and ran fantastically for almost 4 months, until yesterday. He has been complaining that about 7/10 incoming calls he was not "able" to answer. I tested it and found that when someone calls the phone, the incoming call screen that shows the caller's name/number/picture, accept and reject sliders, speaker options etc. does not show up and instead the phone just rings and there is no way to answer call. I restarted the phone and the problem went away, however I would like to know why this problem suddenly appeared, and are there any chances of it appearing in the future? My dad is definitely not a tech-know-how person and this captivate was a gift from me so I would really appreciate some insight on this problem.
PS: Also, could it be possible that another application with dialing capabilities could be causing this problem? We have Skype and Mobile VOIP installed, and have had it since the day he got it. Just as a precaution I cleared the defaults and made the phone+dialer the default for making calls. Been about 5 hours or so and the problem has not re-appeared, yet.
Watkins said:
I had nearly the same issue, except mine got to the point where the speaker phone didn't work either. Music played fine, phone calls stopped working. I went through a lengthy process of accidently deleting everything I had on my phone, which lead me to buy a USB Jig, install the stock ROM and it worked perfectly. I would suggest trying this before you try and physical fixes on your phone.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1427840
I bought my Incredible S from Virgin Mobile Canada last summer (I live in Turkey). I've got a weird problem for about a week: there is no sound! When I play videos on Youtube, when I play games, when I plugged in the headphones, when the phone is supposed to ring (there is only vibration)... there is no sound when the phone is turning on, as well.
It happened suddenly and it didn't fall down on the ground recently.
Another weird thing is: when I accept a call / or call someone, the speaker is automatically on and I have to turn it off. The speaker is working well on phone calls by the way.
I checked almost everything in the settings, and everything seems normal. I don't think it's about the hardware but I want to ask you about this problem.
Software Info: [I haven't rooted or done anything to my phone, I use it as its first day settings (yeah, even the Android version, don't ask why, I can't receive any updates for one year for some reason and it's killing me!)]
Android version -> 2.3.3
HTC Sense Version -> 2.1
Baseband V. -> 20.2805.30.08AU_3805.04.03.27_M
Thank you for your help.
I got rid of automatically turning on problem of speaker. I managed to hear the sound in the opening scene as well (after I took the battery off - 1 minute wait - and place it again).
But I have still no sound. Is there a possiblity of blown speaker? How can I test if it is blown or not? If it is blown, would the headphones still be working?
maegsul said:
Is there a possiblity of blown speaker?
Click to expand...
Click to collapse
If it was blown then in-call loudspeaker wouldn't work.
maegsul said:
If it is blown, would the headphones still be working?
Click to expand...
Click to collapse
Blown speakers shouldn't have any affect on your headphone jack.
Sorry I couldn't help you any further
EDIT: this might sound silly but is your phone on silent?
Did you check all volumes i.e; Ringer, Notification, Media, Voice, System.
There are more but I think these are all the relevant ones.
Just check if any of these are set down to mute
Hit Thanks if I helped
Tapatalk 2
______________________________________
Device: HTC Incredible S
Hboot: Revolutionary 6.13.10.1002
Recovery: 4EXT 1.0.0.5 RC5
ROM: We.Want.ICS.v4-NiKHiLL007
Radio: 3831.18.00.11_M
Kernal: Stock 3.0.16-g693e8e9
maegsul said:
I bought my Incredible S from Virgin Mobile Canada last summer (I live in Turkey). I've got a weird problem for about a week: there is no sound! When I play videos on Youtube, when I play games, when I plugged in the headphones, when the phone is supposed to ring (there is only vibration)... there is no sound when the phone is turning on, as well.
It happened suddenly and it didn't fall down on the ground recently.
Another weird thing is: when I accept a call / or call someone, the speaker is automatically on and I have to turn it off. The speaker is working well on phone calls by the way.
I checked almost everything in the settings, and everything seems normal. I don't think it's about the hardware but I want to ask you about this problem.
Software Info: [I haven't rooted or done anything to my phone, I use it as its first day settings (yeah, even the Android version, don't ask why, I can't receive any updates for one year for some reason and it's killing me!)]
Android version -> 2.3.3
HTC Sense Version -> 2.1
Baseband V. -> 20.2805.30.08AU_3805.04.03.27_M
Thank you for your help.
Click to expand...
Click to collapse
If really can't,can try to factory reset though.
sent from my ics device
EDIT: this might sound silly but is your phone on silent?
Did you check all volumes i.e; Ringer, Notification, Media, Voice, System.
There are more but I think these are all the relevant ones.
Just check if any of these are set down to mute
Click to expand...
Click to collapse
I checked them all, they're all turned on.
If really can't,can try to factory reset though
Click to expand...
Click to collapse
I can try it but I haven't done it before and I don't know how to save all the information etc before a factory reset. I don't want to install tens of app again and I don't want to lose all the contacts. Any suggestions for it?
maegsul said:
I checked them all, they're all turned on.
I can try it but I haven't done it before and I don't know how to save all the information etc before a factory reset. I don't want to install tens of app again and I don't want to lose all the contacts. Any suggestions for it?
Click to expand...
Click to collapse
backup contacts to google account, just go to sync settings and tap contacts it will backup. for sms use sms backup&restore from play store. and apps should backup automatically
naathaanb96 said:
backup contacts to google account, just go to sync settings and tap contacts it will backup. for sms use sms backup&restore from play store. and apps should backup automatically
Click to expand...
Click to collapse
Thank you for the info. I've just made a factory reset, but nothing has change (plus I lost my SMS archive, since I forgot to backup them! :crying
Factory reset can't solve the situation. Any other suggestions? It's really annoying! Still no voice! But there is voice when the phone is turning on... And no voice with the headphones as well. I don't think it's a blown speaker situation... What can I do? It's really urgent!
maegsul said:
Thank you for the info. I've just made a factory reset, but nothing has change (plus I lost my SMS archive, since I forgot to backup them! :crying
Factory reset can't solve the situation. Any other suggestions? It's really annoying! Still no voice! But there is voice when the phone is turning on... And no voice with the headphones as well. I don't think it's a blown speaker situation... What can I do? It's really urgent!
Click to expand...
Click to collapse
might be a faulty motherboard. instead of a factory reset, try flashing a custom rom like ice cold ?
naathaanb96 said:
might be a faulty motherboard. instead of a factory reset, try flashing a custom rom like ice cold ?
Click to expand...
Click to collapse
Do you think this will work? I can try it in 4-5 days, I guess I have no time to try it right now; since I have to pack for travelling and travel abroad.
maegsul said:
Do you think this will work? I can try it in 4-5 days, I guess I have no time to try it right now; since I have to pack for travelling and travel abroad.
Click to expand...
Click to collapse
id try it. its weird but there might be a software glitch or something. so if you try a different rom with fresh files it could work ?
Can it be something about ''Radio'' ? I don't know anything about it but it sounds like it is something that controls the audio?
maegsul said:
Can it be something about ''Radio'' ? I don't know anything about it but it sounds like it is something that controls the audio?
Click to expand...
Click to collapse
nah man, radio is the baseband which connects you to satellites for like phone calls and HSDPA
naathaanb96 said:
nah man, radio is the baseband which connects you to satellites for like phone calls and HSDPA
Click to expand...
Click to collapse
Hi,
Any progress of your sound problem ?
I have an exact problem. Phone speaker suddenly stop working. No ring tone (can't hear incoming call), can't play music, can't hear from headset. But the power up sounds ok , when the HTC logo came up. Tried restart and all sort of setting to no avail. However, I can hear the speaker rings when I call someone and speak to hear them normally.
Very frustrating. Have not done factory reset yet ... that will be the last resource ...
kh6565 said:
Hi,
Any progress of your sound problem ?
I have an exact problem. Phone speaker suddenly stop working. No ring tone (can't hear incoming call), can't play music, can't hear from headset. But the power up sounds ok , when the HTC logo came up. Tried restart and all sort of setting to no avail. However, I can hear the speaker rings when I call someone and speak to hear them normally.
Very frustrating. Have not done factory reset yet ... that will be the last resource ...
Click to expand...
Click to collapse
I cant remember exactly but it repaired itself somehow... I remember that I applied a factory reset (I havent changed any other settings) and like 1 week later or something, yep, it was back suddenly! So strange! I wish you a good luck about it!
Well I updated my Moto X XT1092 to 5.1 yesterday. Since then, the ear speaker has stopped working during both incoming calls and outgoing calls. I can hear everything clearly while on loud speaker, however i can't hear a thing while enabling the ear speaker. The person I am talking to can hear everything though. After the update, i cleaned the device using clean master. I haven't done a factory reset yet and haven't done anything in the recovery either, hoping there is an easier fix to it. Can anybody help me fix it?
I am having the exact same issue. But in my case the earpiece worked initially and suddenly stopped working from yesterday. I tried rebooting the phone as well as rebooting in safe mode. Both didnt help. I also tried to clear the cache and data for the phone and dialer app, which didnt help either? I am planning to do a factory reset. Will that have any impact? I was on 5.0 pure edition when i sideloaded the 5.1 soak LPE23.32-14.
I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.
rectifyy said:
I forgot to mention that the earpiece worked initially in my case too. I did make one phone call and everything was fine till that point. And then it all started few minutes later. I did an ota update and I really wasn't expecting such issue. So if clearing cache and the dialler didn't help you fix the issue, I guess our only option is to factory reset. Let me know if factory resetting fixes the issue.
Click to expand...
Click to collapse
The factory reset didnt help too. Still having the same issue after factory reset
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.
rectifyy said:
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Well, i found this link and it gives instructions on how to fix the earpiece issue...I will give it a go later. I am very surprised that factory reset didn't help either.
Click to expand...
Click to collapse
This didnt help either, Still the issue persists even after following every steps on that tutorial. Let me know if you have any luck with that
UPDATE:Finally got it working after updating to the latest build 23.16.3 posted in the general section
Nothing has worked for me so far. Is your phone xt1905? Well mine is xt1902 and I had updated it through ota before the entire issue started, and the build is 23.16.1. So I guess I'm already on the latest build. Do you have any suggestion regarding what i should do?
Hi,
I am also facing the same problem. I just updated my phone to 5.1 and now my ear speaker is not working one thing i noticed is if i connect a headphone, i am able to hear the sound, but the internal ear speaker of the phone is not working
Have anyone found any solution for it ?
Ear Speaker stop working after 5.1 update
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks
Ravneet Lohchab said:
Hi
I am also have same issue of ear speaker after 5.1 update.
I have done cache clear it doesn,t help.
I have done factory reset thrice my Moto X2.
After reset ear speaker start working but when i update pre installed apps then again ear speaker stop working. I have done it twice.
Third time i have reset my phone and now i am not updating any app.. its working fine..
Please help me to get out from this issue..
thanks
Click to expand...
Click to collapse
Someone over in the Motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.
Resolution for earpiece not working after 5.1 upgrade on moto x 2nd gen
walrusmonarch said:
someone over in the motorola forums suggested checking to see if hearing aid compatibility was enabled in the settings of the dialer, and disabling it if it was.
Click to expand...
Click to collapse
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset
I haven't updated to 5.1 and hearing aid isn't enabled.. Only thing I can think of is the dictionary update wifi required notification being the last thing that was done before losing sound in the ear piece. To remove dictionary updates is there a specific app I can clear data from?
owaismomin said:
please note : Go to dialer and disable hearing aid, earpiece will start working.
No need of factory reset
Click to expand...
Click to collapse
You legend, this worked! I've been trying everything. How the hell did they get enabled during the 5.1 update?
I found it a bit weird that it was working after factory reset and then suddenly stopped.
found this thread because my earpiece stopped working today. stock android 5.1 att moto x 2014. tried a bunch of stuff (hearing aid, wipe cache, reboot,..) didnt work. What did work for me was as simple as it gets. in my settings i turned everything off except cell signal (wifi, blutooth, location, screen rotate...) tried a call it worked. Dont know why or how but it did. havent tried turning everything back on yet. a bit scared to. Hope this helps someone.
!!UPDATE!! I do not think that helped . went out again and turning everything off didnt work.... So i back tracked to what I did before turning everything off. that step got my speaker back again for now at least. What that step was is i called my voicemail and inserted headphones in and out a couple times. I am thinking that the dialer thinks there are headphones plugged in so no speaker. I also believe it has to do with the dialer software since all other sounds and apps come out loudspeaker. using internal speaker test app internal speaker does not work when it is out. If it goes out again i will try headphones in that app to see if that resets it.
on I side note i just realized all my homescreen apps and widgets are gone. they are still installed just not on homescreen
So did anyone reach an effective solution regarding this issue or determined the root cause? It just happened to me today and i have been trying everything i have read online but nothing worked. Any help would be greatly appreciated.
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Tried doing that as well, didn't work.
Did anyone else find any solution?
I have wiped cache, cleaned the headphone jack, did the hearing aid thing.
Nothing has worked.
affiatic said:
what finally worked for me was cleaning headphone jack. you can do this at your own risk. i pulled most of cotton off a qtip. put alcohol on it and cleaned it. i did not think this was problem because any app that used the loudspeaker worked even calling worked with speakerphone. so my thinking was it is not dirty but i cleaned it and have not had a problem for about 2 weeks now.
Click to expand...
Click to collapse
Found the solution, it was water damage actually.
My mom forgot to tell me that water went in through the headphone jack.
And as water conducts electricity the phone thought headphones were plugged in. Cleaning it with a cloth and a toothpick and then shaking the phone a few times fixed it.
I think that's why cleaning your headphone jack fixed it as well affiatic, water went in probably.
My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
http://salloiacono.com/2015/02/27/fix-unable-to-hear-calls-on-moto-x-2nd-gen/
Click to expand...
Click to collapse
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3
Moriarty82 said:
My friend is suffering from the same situation.
1. Tried clearing data + cache for dialer app.
2. Hearing aid compatibility disabled.
3. Did factory reset.
Nothing has worked so far.
Can anybody elaborate the solution suggested in the below link? (Im getting 403 error opening the link.)
Would be grateful if someone could provide a valide solution.
Model :- XT1092
Build :- 23.16.3
Click to expand...
Click to collapse
Have you ever tried to make or receive a call on your Moto X and you hear nothing on the other side, almost as if there isn’t even a connection made? Then when you try to call again, for some reason it works?
If you have experienced this, you also understand how frustrating it can be when you have to hang up and dial again, just to make a simple call. This problem plagued me for months of owning my 2014 Moto X, searching everywhere for a resolution to this hugely annoying problem. It wasn’t only me who was experiencing this issue either. A friend with the same phone was having the exact same problem as I, however it was impacting them even more, since it was used for their business. At this point, I figured that it wasn’t only the both of us experiencing the issue, but potentially many others owners as well. After much more searching, I came across a similar issue on a different phone, which listed some ideas to fix the issue. To my surprise, when I completed the process, the problem was fixed and has yet to return. Here is what I did…
Fix Inability to Hear Calls on Moto X
I had tried many different things to fix this issue, such as switching from Dalvik to Art, then back to Dalvik again. Rebooting the phone also didn’t seem to help much at all. Now for what fixed the error (scroll below for the steps).
First, I wanted to clear all cache, as that can sometimes fix simple issues. After I had entered the Recovery menu and cleared the cache, I noticed the problem had stayed away for a bit longer than a reboot, but eventually it came back again. Next, I put the phone into Safe Mode. Once the phone rebooted into Safe Mode, I shut down the device and plugged it in to my wall charger for two hours. To my surprise, after two hours when I turned my phone back on and tried making a call, I could hear the other side. The problem was gone and has yet to return, months later.
Anybody that has experienced this same issue, should try the steps below. It may just make your phone much less frustrating to operate.
Putting the Moto X into Recovery Mode to Delete Cache:
1. Power off your phone, by pressing down the power button until the power menu pops up and selecting*Power Off.
[http://salloiacono]
2. Wait a few seconds, then proceed to next step.
3. Hold down the*Volume Down*for a second, the while still holding down the*Volume Downbutton, also hold down the*Power Button*for about 3 seconds, then let go of*Power Button. If you did this correctly, you will see the*Boot Menu.
[http://salloiacono]4. Press the*Volume Down*button, until you have*Recovery*highlighted. Then pressVolume Up*to select*Recovery.
5. Your phone will appear to reboot and you should see this little guy.
[http://salloiacono]
Don’t worry, you didn’t break anything.
6. Now you must enter the*Recovery Menu.
– For Android 4.4.4: Hold down the*Volume Up*button for about 10-15 seconds and while holding that down, press the*Power Button.You should see a new menu pop up.
– For Android 5.0: Hold down the*Power Button*for a few seconds and while holding that down, press the*Volume Up*key. You should see a new menu pop up.
[http://salloiacono]
7. Press*Volume Down*until you have*Wipe Cache Partition*highlighted, then press thePower Button.*Your phone will now reboot. It is time for the next step.
Putting your Moto X into Safe Mode
1. Once your phone has fully rebooted, you are now ready to put your phone into*Safe Mode. Hold down the*Power Button*until thePower Menu*pops up. Now press and hold thePower Off*button.
[http://salloiacono]
2. After a few seconds, you should see a new window pop up warning about*Safe Mode. Press*OK. Your phone will now reboot intoSafe Mode.
[http://salloiacono]
3. Once your phone reboots into*Safe Mode,Power Off*your phone.
4. With your phone powered off, plug it into your wall charger for 2 hours.
5. After 2 hours, you may unplug your phone and turn it back on. Now you should be able to make and receive calls without the issues you were experiencing before!
Hope this works as well for you as it did for me!
Verstuurd vanaf mijn XT1092 met Tapatalk
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
Click to expand...
Click to collapse
Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
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Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.