Database Develop

[Q] Verizon Moto X on AT&T

Okay, so here we go..
This is a thread we've all seen before 1000 times, except.. mines a little different.
So after having Verizon for a few years, and getting real tired of their ****.. I cancelled my contract, paid my fees and dipped. I work at a RadioShack and we get a real killer deal on AT&T plans, so I couldn't pass it up. Now as far as getting a new device, I decided to wait until the Moto X+1 drops in August to pick up a phone, and since the Verizon Moto X is Sim Unlocked, I grabbed a nano Sim out of the drawer, and went to town.
Believe it or not.. Everything turned out better than expected. I wasn't getting LTE, but I was getting HSPA+ at around 12-15mbps, which I could live with for the time being. Called AT&T just to see if there were any chance of me getting LTE. Found out, that the XT1060 (the Verizon Moto X) registers in their system as a Moto Droid Razr, which since that isn't a LTE phone, they won't try to send that associated SIM LTE. So between me, the customer service guy, and my AT&T Rep.. We figured if we threw any old XT1058 IMEI on my account, it would send the SIM LTE signal.. Got that done, and presto. LTE!
Now.. Hereeeeeee comes the fun part.
3-4 days later now.. I woke up this morning, and noticed my phone had -NO- service, whatsoever.. So I power cycle it, and it comes back up, gives me that bull**** "This Sim is from an unknown source" bull****.. and then proceeds to show me my LTE is back. I go to call my AT&T rep, and it comes up "Mobile Network Unavailable". Phone flickers black, sends me back to the home screen, and my service bar starts going berserk. It switches from No service, to 3 bars of H+, 1 bar of H, full bars of E, 2 bars of LTE, and everything in between. I'm standing still, and this thing is going craaaaaaaaaazy. Finally, it dies down and starts to even out at about 4 bars of H+. Any time it pops up with LTE, i get super awesome speeds, but cant make any kind of calls, or texts, and when I try to call/text, it does the service cycling thing again.
Any ideas?
I'm of course on 4.4.2, so I can't root.. So all the solutions need to be non-root capable.
inb4 just sell it and get an AT&T Moto X.
I plan on it, if all else fails. Why not try to breathe just a little bit of life into this one first.

AndrewJohn814 said:
Okay, so here we go..
This is a thread we've all seen before 1000 times, except.. mines a little different.
So after having Verizon for a few years, and getting real tired of their ****.. I cancelled my contract, paid my fees and dipped. I work at a RadioShack and we get a real killer deal on AT&T plans, so I couldn't pass it up. Now as far as getting a new device, I decided to wait until the Moto X+1 drops in August to pick up a phone, and since the Verizon Moto X is Sim Unlocked, I grabbed a nano Sim out of the drawer, and went to town.
Believe it or not.. Everything turned out better than expected. I wasn't getting LTE, but I was getting HSPA+ at around 12-15mbps, which I could live with for the time being. Called AT&T just to see if there were any chance of me getting LTE. Found out, that the XT1060 (the Verizon Moto X) registers in their system as a Moto Droid Razr, which since that isn't a LTE phone, they won't try to send that associated SIM LTE. So between me, the customer service guy, and my AT&T Rep.. We figured if we threw any old XT1058 IMEI on my account, it would send the SIM LTE signal.. Got that done, and presto. LTE!
Now.. Hereeeeeee comes the fun part.
3-4 days later now.. I woke up this morning, and noticed my phone had -NO- service, whatsoever.. So I power cycle it, and it comes back up, gives me that bull**** "This Sim is from an unknown source" bull****.. and then proceeds to show me my LTE is back. I go to call my AT&T rep, and it comes up "Mobile Network Unavailable". Phone flickers black, sends me back to the home screen, and my service bar starts going berserk. It switches from No service, to 3 bars of H+, 1 bar of H, full bars of E, 2 bars of LTE, and everything in between. I'm standing still, and this thing is going craaaaaaaaaazy. Finally, it dies down and starts to even out at about 4 bars of H+. Any time it pops up with LTE, i get super awesome speeds, but cant make any kind of calls, or texts, and when I try to call/text, it does the service cycling thing again.
Any ideas?
I'm of course on 4.4.2, so I can't root.. So all the solutions need to be non-root capable.
inb4 just sell it and get an AT&T Moto X.
I plan on it, if all else fails. Why not try to breathe just a little bit of life into this one first.
Click to expand...
Click to collapse
This a known issue on 4.4.2 - it has been reported by many users. From what I understand, Verizon did -something- because they didn't want their devices being use on domestic U.S. carriers. From all reports, GSM works flawlessly on international carriers, but has issues on domestic.
Before I advise you that it would be best to sell your X and get another, I will see if any other users have suggestions for you.
Also, if you DO decide to sell, I highly suggest that you do NOT buy the AT&T Moto X. The AT&T variant is not bootloader-unlockable (so no root/write-protect-disable), AND it is SIM-Locked to AT&T. Instead, buy the T-Mobile variant! The T-Mobile variant comes with NO bloat, IS bootloader unlockable (hello root!), AND is SIM-Unlocked for ANY GSM carrier (including AT&T). The AT&T variant DOES support 2 additional LTE bands, but AT&T has not implemented these bands in the United States yet. They are only testing the new bands in a few select markets. This means that the T-Mobile variant will support all LTE frequencies currently used by AT&T, AND has the added benefit of supporting the AWS band that is used extensively by T-Mobile, should you ever have reason to switch.
Good Luck

the message of "This Sim is from an unknown source" is part of the Verizon ROM. It was introduced with the 4.4 update. It was not there in 4.2.2 and 4.2.2 with camera fix.
The issue of trying to use LTE and the phone rebooting is known. There is discussion in this thread -> http://forum.xda-developers.com/moto-x/moto-x-qa/verizon-moto-x-t-mobile-t2578665 as well as work around and potential fixes. While its centered around T-Mobile as the network, the same tips/tricks could be modified for use on ATT.
Since the Verizon X supports LTE Band 4 and 13, and ATT is using Bands 2, 4, 5, 7 and 17, you're only going to get ATT LTE where they have Band 4, the easy way to fix is just force the X to NOT use LTE, or remove that XT1058 IMEI to go back to ATT thinking you have a GSM/GPRS/HSPA device.

Thanks for sharing that.
I found this:
These are the steps I used to turn off LTE and enable HSPA:
1) Download/install the app LTE OnOff
2) Change Mobile Network type in Settings to LTE / GSM / UMTS
3) On LTE OnOff, hit the Three-Dot menu in the top right, and select "Select radio band"
4) Select USA Band
5) Hit the Turn Off Radio button
6) Select GSM auto (PRL) under Preferred Network Type
7) Turn On Radio
The phone should show no data for a second, then 3G, then eventually an H for HSPA will be displayed.
You can also try GSM only or WCDMA preferred if GSM auto doesn't work.
Still trying to figure out how to get LTE to play nice with it.
From here:
http://forum.xda-developers.com/showpost.php?p=49521055&postcount=16
I think HSPA+ with 6MB down is plenty for anything we use on a daily basis. I'm debating about picking Droid Ultra Maxx to use on AT&T as well but all the reading about these issues is making me nervous. Moto X + 1 isn't getting here fast enough and I need the extra .3 inches
Edit: I found another link with app and steps:
http://forum.xda-developers.com/showthread.php?t=2591954

I'm curious....won't the phone be a hot mess if you sell it....and have the seller demand a refund?

Here is an interesting observation I made today... I have an xt1060 with a straight talk at&t sim in it...
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how does that work... How am I getting at&t LTE on a Verizon phone
Sent from my XT1060 using Tapatalk

AT&T incapable of setting up LTE data on my pure edition MotoX

I am extremely frustrated and fed up with ATT customer service on the phone and in the stores. I talked to 3 different persons and none was able to setup my phone for data neither HSPA nor LTE. The BS that I have to listen to is incredible and I am close to terminating my contract. I am pretty sure the issue is that the IMEI of my phone doesn't get recognized by the system and I asked them to change it to an ATT one but they don't do it.
Sent from my Nexus 7 using Tapatalk

I remember having to do this when I purchased my Nexus 5; this is solved by simply "borrowing" the IMEI of one of the LTE smartphones in the showroom at the store. If there is a ATT Moto X 2014, even better. Just go to that phone's setting and take a photo of the IMEI, then go to the desk and give them that number. It will be recognized and you will be set.
No need to worry about borrowing the IMEI from another phone, it is just to look up the specs for their system. I haven't tested it myself with a Moto X though as I still have a Nexus 5 but you should have no trouble.

Found a fix!!!!!!!!!!!!!!!!!!!!!!!!
Just got my Pure Edition yesterday and wasn't able to get any AT&T data plan either, even after a half hour talk with customer support. Then I found a help article on the AT&T site for setting up unlocked phones. You have to set up a new access point. I can't post links, and one of the settings is a url, so I can't post that either. Google "Programming non-AT&T devices with the correct APN and MMS data settings" and hopefully it will work. If someone who can post links could post on to the article, that would be awesome!

Here is the standard ATT Phone apn
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All we need to do is manually enter this in on the pure Edition and we'll be good? @mbonus

matt99017d said:
All we need to do is manually enter this in on the pure Edition and we'll be good? @mbonus
Click to expand...
Click to collapse
Yes, I had to do the same. It looks like the default apn nxtgenphone is for volte and doesn't always work right.

kasouti said:
Yes, I had to do the same. It looks like the default apn nxtgenphone is for volte and doesn't always work right.
Click to expand...
Click to collapse
In my case I had to do more. I had to generate the new APN and I had to use an IMEI from an old LTE AT&T phone that I just still had. The problem was the switch to the new nanoSim in combiantion with the IMEI of my MotoX. Now everything is fine.

I'm hoping that I can take the SIM card out of my old Moto X and put it into the new 2014 moto X no strings Attached......*hoping*

Fixed.
mgymnop said:
In my case I had to do more. I had to generate the new APN and I had to use an IMEI from an old LTE AT&T phone that I just still had. The problem was the switch to the new nanoSim in combiantion with the IMEI of my MotoX. Now everything is fine.
Click to expand...
Click to collapse
I can say that I had this problem as well. Voice but no data. Added the custom APN, and that got me 4G, but no LTE. Apparently, ATT does not recognize this phone's IMEI as a LTE capable phone. Had to give them the IMEI off my HTC One M7, code it as LTE, reboot my phone twice, and then it came up as 4GLTE. Just FYI.

D-OveRMinD said:
I can say that I had this problem as well. Voice but no data. Added the custom APN, and that got me 4G, but no LTE. Apparently, ATT does not recognize this phone's IMEI as a LTE capable phone. Had to give them the IMEI off my HTC One M7, code it as LTE, reboot my phone twice, and then it came up as 4GLTE. Just FYI.
Click to expand...
Click to collapse
That could explain why my data signal has been terrible. Sadly, I don't have a previous ATT phone.

Yep, I ended up creating a new APN and gave them my nexus 5 IMEI for LTE to connect. Not sure why the nexus 5 works since they don't sell that phone either...
Think moto needs to hand over all the IMEI for AT&Ts database... :/
Sent from my XT1095 using XDA Free mobile app

I got a friends imei and registered it. I switched back to the original APN and am getting a better signal and speeds with the nxtgenphone APN.

AT&T now aware of the problem and working on solution. Switching IMEI number is not the long term solution.
There is a case number and we should all get LTE within a few days. Unfortunately, it is the weekend so will take longer for them to approve the Pure Edition (showing as Moto Victara in AT&T system) as non LTE.

martinezma99 said:
AT&T now aware of the problem and working on solution. Switching IMEI number is not the long term solution.
There is a case number and we should all get LTE within a few days. Unfortunately, it is the weekend so will take longer for them to approve the Pure Edition (showing as Moto Victara in AT&T system) as non LTE.
Click to expand...
Click to collapse
Nice! Where'd you hear this?
Sent from my XT1095 using XDA Free mobile app

I wouldn't get my hopes up on a quick resolution. When they initially opened a ticket for when I signed up for service yesterday, they told me not to worry about not having data and that they would resolve the ticket by the 30th.

rando191 said:
Nice! Where'd you hear this?
Sent from my XT1095 using XDA Free mobile app
Click to expand...
Click to collapse
I spoke with multiple tech support people until I found a knowledgeable supervisor.
---------- Post added at 03:54 AM ---------- Previous post was at 03:52 AM ----------
kasouti said:
I wouldn't get my hopes up on a quick resolution. When they initially opened a ticket for when I signed up for service yesterday, they told me not to worry about not having data and that they would resolve the ticket by the 30th.
Click to expand...
Click to collapse
Getting 4G is easy by manually setting APN. The hard part is getting LTE without giving them a different IMEI.

Getting 4G is easy by manually setting APN. The hard part is getting LTE without giving them a different IMEI.
Click to expand...
Click to collapse
Yes, getting data was easy. Yet ATT support had no idea how to even get me data. They passed me up to tier 2 support while I was in the store with them and then told me to leave with the new phone and wait a few hours because it should fix itself. Thankfully, I found people mentioning the APN change to get the hspa+ and was able to get that temporarily as I've been with Verizon and Sprint in the past I didn't know about this offhand. My initial ticket for ATT to even get me data on my new service plan was set to be resolved in 5 days. If something as simple as that had that long of a time frame, I wouldn't count on a quick turn around for this issue.

Odd, I have not had any issues with the stock APN. I switch phones so often I can't even tell you what provisions they have me on at this point but data has worked fine on every phone I have had without changing anything on the phone or AT&T's end. I have been on a Nano sim for a long time though, I just used Sim adapters when I have non-nano slots. They set everything up on a new one for the iPhone 6 plus though, maybe its compatible?

I simply swapped the SIM from my old Moto X to my new Pure Edition Moto X on AT&T and everything works fine... Not sure why you guys are having issues.

Guys..
His issue is that ATT is using the imei from the pure edition moto x.
Since ATT doesn't really do byod (not an ATT branded device) he doesn't get lte.

Anyone having signal issues?

I was walking around disney yesterday and my wife had almost full bars on her s7 edge and mine had no service, I had to put into airplane mode and then turn the signal back on for it to maybe work that didnt always work either.

I've got great signal on mine so far. There's a post on Reddit with a couple people also saying they have a bad signal. But everyone else says their signal is better than what they had previously.
I have a friend who also upgraded to the Note 7 from the Note 3 and he said he's getting better signal as well. There are always going to be a few faulty devices. Might want to take it back and exchange it if you suspect a faulty device.

-BoneZ- said:
I've got great signal on mine so far. There's a post on Reddit with a couple people also saying they have a bad signal. But everyone else says their signal is better than what they had previously.
I have a friend who also upgraded to the Note 7 from the Note 3 and he said he's getting better signal as well. There are always going to be a few faulty devices. Might want to take it back and exchange it if you suspect a faulty device.
Click to expand...
Click to collapse
Agreed

Mine falls back to no service where I don't think it should. It's like it's so slow to switch towers to where it just goes to no service until it latches onto something else or until airplane mode is toggled.

besweeet said:
Mine falls back to no service where I don't think it should. It's like it's so slow to switch towers to where it just goes to no service until it latches onto something else or until airplane mode is toggled.
Click to expand...
Click to collapse
Same signal problem hadNote 5 and Note 7. The Galaxy note 5 switch towers fast. NOTE 7 stay in 4g or no signal .

Mine has done that once. Had to restart phone. Wouldn't connect even though I could see all the carriers.
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Sent from my SM-N930T using Tapatalk

Mine is having issues with carrier aggregation. When the phone is connected to b12, and b4. B12 alone is giving sub 1mb speeds, and b4 is over 20mb. B12 with B4 CA is giving the same speeds as just B12. Below is a screenshot of the service menu.
Sent from my SM-N930T using Tapatalk

Note 7 tmobile no signal Had to restart phone
Note 5 tmobile Full signal

I've had a lot better service. I came from the iPhone 6s+, which I would say had the best signal reception of any phone that I've ever used. I've used it side by side with the iPhone 6, 5s, note 5, note 4, nexus 6, nexus 5x, LG G5, etc... Point is that this phone blows out other devices in comparison with signal reception. I'd say to hit up tmobile and get them to exchange it. Ive had to do it before with my old nexus 6. I didnt really even need to prove anything either. They took my word for it since I could make it happen on command and sent me a new device the next day. You may have some luck with the next device that you receive.

I'm having issues with carrier aggregation, where the phone is connected to band 12, and CA with band 4. Band 4 is showing a signal of 130db using ca. In the same location if I directly connect to band 4 the db will be 109db.
Sent from my SM-N930T using Tapatalk

I'm having the same kinds of signal issues with mine as well. If I leave an area where I've been connected to wifi, then I lose all cellular signals. Even toggling airplane mode won't always get a connection back for me. Sometimes the first toggle will appear to at least get something back, but it takes a second one to get data back.
Hopefully the first round of updates will get things fixed.
Sent from my SM-N930T using Tapatalk

luisduranpr said:
Note 7 tmobile no signal Had to restart phone
Note 5 tmobile Full signal
Click to expand...
Click to collapse
Yea wtf? Note 7 is supposed to have better signal and speed. Not impressed.
Sent from my SM-N930T using XDA-Developers mobile app

note7 bs
Yesterday I lost LTE, could only make calls and text, no data whatsoever. Checked Mobile Networks / Network Mode, Network Operations, APN's. All good. Called T-mobile to complain, tried walking me through the same stuff. Restarted phone numerous times. Then drove over 30 miles(I assume moved towers) and still had no data, restarted, nothing. Went and ended up getting a new Note7 from tmobile on exchange(and new sim), now I am randomly still loosing signal and having to restart to regain LTE which didn't work with the previous phone. I am indoors though, so I am not sure wtf is going on. Super annoying. We shall see.

Whenever I enter the underground parking of my condo building, note 7 lost signl completely. I have an old note 4 with a different sim, full bar 4g LTE. Called tmobile, they said note 7 is running on 1900mhz while note 4 is on 700mhz. 1st tech said they already started working on updating towers. Few days later, 2nd tech was not aware of any work in progress. And.recommended.me to swith to a lower connection 2g/3g when i enter garage!

The Note 7 also supports band 12 / 700MHz, so it sounds like typical CS BS.

2yan said:
Yesterday I lost LTE, could only make calls and text, no data whatsoever. Checked Mobile Networks / Network Mode, Network Operations, APN's. All good. Called T-mobile to complain, tried walking me through the same stuff. Restarted phone numerous times. Then drove over 30 miles(I assume moved towers) and still had no data, restarted, nothing. Went and ended up getting a new Note7 from tmobile on exchange(and new sim), now I am randomly still loosing signal and having to restart to regain LTE which didn't work with the previous phone. I am indoors though, so I am not sure wtf is going on. Super annoying. We shall see.
Click to expand...
Click to collapse
Did you use smart switch to move your data from one to another? Even a rep at T-mobile told me he noticed issues when using it. Need to do a hard reset to fix it.
Sent from my SM-N930T using Tapatalk

mardukeme said:
Did you use smart switch to move your data from one to another? Even a rep at T-mobile told me he noticed issues when using it. Need to do a hard reset to fix it.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
Try a Factory Reset. The Smart Switch may have influenced your configuration.
Personally I came from an iPhone 6S Plus. My service was spotty constantly losing Data and dropping to GPRS in one situation. I have had 100% LTE coverage here in Sacramento since switching and it's been the best phone and decision I have made.

mardukeme said:
Did you use smart switch to move your data from one to another? Even a rep at T-mobile told me he noticed issues when using it. Need to do a hard reset to fix it.
Click to expand...
Click to collapse
I did use smart switch. Thanks for the feedback. I'll give it a go if issues persist. Usually I would hard reset as a last resort but i was pissed.
---------- Post added at 11:15 PM ---------- Previous post was at 11:12 PM ----------
DeadPhoenix said:
Try a Factory Reset. The Smart Switch may have influenced your configuration.
Personally I came from an iPhone 6S Plus. My service was spotty constantly losing Data and dropping to GPRS in one situation. I have had 100% LTE coverage here in Sacramento since switching and it's been the best phone and decision I have made.
Click to expand...
Click to collapse
Thanks and welcome to the dark side.

2yan said:
I did use smart switch. Thanks for the feedback. I'll give it a go if issues persist. Usually I would hard reset as a last resort but i was pissed.
---------- Post added at 11:15 PM ---------- Previous post was at 11:12 PM ----------
Thanks and welcome to the dark side.
Click to expand...
Click to collapse
I am a Equal Opportunity Phone user. I work for a Geeky/Media Company so we cover all the gadgets and what not. I try all the new hardware. DXRacer is actually sending me a chair to test now. I know the rules so I won't link it but it gives me a lot of chances to test new hardware for free.

DeadPhoenix said:
I am a Equal Opportunity Phone user. I work for a Geeky/Media Company so we cover all the gadgets and what not. I try all the new hardware. DXRacer is actually sending me a chair to test now. I know the rules so I won't link it but it gives me a lot of chances to test new hardware for free.
Click to expand...
Click to collapse
Okay mister show off .

H speed on ATT

So here's my question. I'm considering the OnePlus 3T. I ordered the OnePlus 3 from Amazon to give it a test drive (and have since returned it). I noticed that most of the I was getting H speed on ATT.
Every other phone I've got (Moto X Pure) and Axon 7 (as well as my prior Nexus 6p) was regularly getting 4G or LTE in the same locations.
I'm assuming it's reasonable to assume this is a OnePlus issue.
Has anyone who has the 3T (or considering it) has a similar problem? Thanks.

I assume you're in the US? You might've gotten a phone built for another market, such as China. Also, your APN settings might've been wrong... I'm getting mostly 4G/4G+ on my 3T, which I believe is LTE on OxygenOS. I may swing by my local AT&T store to verify my SIM is a-okay.

Most of the resellers on Amazon/eBay buy devices from the Chinese market which, for the most part, have bands that are unsupported by US carriers. If you buy the correct model for the US, you should get good signal on ATT.

s-hfarooq said:
Most of the resellers on Amazon/eBay buy devices from the Chinese market which, for the most part, have bands that are unsupported by US carriers. If you buy the correct model for the US, you should get good signal on ATT.
Click to expand...
Click to collapse
False. Read the T-Mobile LTE thread. The issue is software based. It's affecting everyone.

I'm having no false read issues here in Seattle Region on T-Mobile. I also had someone attempt an AT&T SIM as well, no problems. It may have something to do with the "General Fixes" mentioned for 3.5.3.

I've got my OP3T on AT&T and on OxygenOS, it never shows an LTE icon. However, using LTE Discovery, it states I'm on LTE. I even get LTE B30 (2300 WCS) at work while my OP2 could barely keep a cellular connection. B30 is an LTE band that AT&T rolled out a year ago. Only a handful of phones support it, including the OP3 and OP3T.

EDIT: I'm seeing performance equal to or better than my previous phone.
Most importantly I don't have a good baseline to compare to so take this as an extra small grain of salt.
I thought things were fine but upon further investigation my speeds will not keep steady over 10mbs down. I haven't tried changing the apn or anything to correct it yet but according based on others I'm thinking it's software related and can hopefully be sorted out. I'm not giving up on it, for the cost, features, and quality of everything else I'm going to try some things.
I should mention I'm not in a city and my particular area hasn't always had the best speeds.

Using OP3T on AT&T
Never owning a OPO device I wondered about this too when I got my OP3T. I didn't know if this device had to show LTE to get LTE.
I didn't have any issues with data speeds but after reading about other people questioning this on the forums I decided to look into it. I downloaded an app and it showed my device was getting LTE even though it didn't say it up top (it shows 4G). I forgot what band it said I was getting. I didn't call AT&T at any time either.
*The speed test is from indoors and I wouldn't be surprised if I can get way better speeds out and about.
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Sent from my ONEPLUS A3000 using Tapatalk

charlieb620 said:
False. Read the T-Mobile LTE thread. The issue is software based. It's affecting everyone.
Click to expand...
Click to collapse
That thread refers to an issue that has been determined to be T-Mobile specific, likely to do with carrier aggregation and/or band 12 exclusively. AT&T does not use band 12, and CA works perfectly on AT&T including, as another poster mentioned below, band 30 which only is supported on a few phones.
mikochu said:
I've got my OP3T on AT&T and on OxygenOS, it never shows an LTE icon. However, using LTE Discovery, it states I'm on LTE. I even get LTE B30 (2300 WCS) at work while my OP2 could barely keep a cellular connection. B30 is an LTE band that AT&T rolled out a year ago. Only a handful of phones support it, including the OP3 and OP3T.
Click to expand...
Click to collapse
The current version of OOS on the 3T doesn't use the "LTE" label, it uses 4G to denote LTE, and 4G+ for LTE CA.

charlieb620 said:
False. Read the T-Mobile LTE thread. The issue is software based. It's affecting everyone.
Click to expand...
Click to collapse
If you read the T-Mobile threads (one here and one on OnePlus forum) , then you'll see that the T-Mobile issue is only a T-Mobile issue. I'm in that thread just to double-check that the fix they made for the T-Mobile problem didn't screw up anything on other carriers and it didn't. It's not affecting everyone, but it was affecting some T-Mobile users, not ATT.
Also, a lot of people seem more upset by symbology (which icon LTE, 4G, 4G+, etc) is used than their actual speeds. I'm not seeing what difference that makes unless you'd rather have a certain icon than speed. No doubt that's a simple fix or even an xposed type of fix.
Oh yeah: I should've also mentioned that I'm an att 3t user with LTE speeds about double that of my prior phone, a galaxy (a current one). I'm in a fringe area but getting ~20Mbps down, 5-15 up. My "icon" constantly is switching from 4g to 4g+.

hachamacha said:
If you read the T-Mobile threads (one here and one on OnePlus forum) , then you'll see that the T-Mobile issue is only a T-Mobile issue. I'm in that thread just to double-check that the fix they made for the T-Mobile problem didn't screw up anything on other carriers and it didn't. It's not affecting everyone, but it was affecting some T-Mobile users, not ATT.
Also, a lot of people seem more upset by symbology (which icon LTE, 4G, 4G+, etc) is used than their actual speeds. I'm not seeing what difference that makes unless you'd rather have a certain icon than speed. No doubt that's a simple fix or even an xposed type of fix.
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False

charlieb620 said:
False. Read the T-Mobile LTE thread. The issue is software based. It's affecting everyone.
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Huh? It's not affecting ATT users in the USA.

I can confirm it is affecting AT&T users as well - there have been many reported instances on this site, on the OnePlus forums, on Reddit, and on other sites of not being able to get LTE on AT&T. Last week, I chatted with AT&T tech support and they told me the issue is on their end with the network. They need to add the IMEI ranges for our OP3Ts to their database. They told me that they should have the problem fixed by December 5th (today); so far it doesn't seem fixed yet but I'm going to keep waiting another day or two before I contact them again.

MaxG338 said:
I can confirm it is affecting AT&T users as well - there have been many reported instances on this site, on the OnePlus forums, on Reddit, and on other sites of not being able to get LTE on AT&T. Last week, I chatted with AT&T tech support and they told me the issue is on their end with the network. They need to add the IMEI ranges for our OP3Ts to their database. They told me that they should have the problem fixed by December 5th (today); so far it doesn't seem fixed yet but I'm going to keep waiting another day or two before I contact them again.
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Let me know how it goes if you decide to contact them again. I'm getting good speeds at 4G, but not quite what LTE on AT&T offer.

MaxG338 said:
I can confirm it is affecting AT&T users as well - there have been many reported instances on this site, on the OnePlus forums, on Reddit, and on other sites of not being able to get LTE on AT&T. Last week, I chatted with AT&T tech support and they told me the issue is on their end with the network. They need to add the IMEI ranges for our OP3Ts to their database. They told me that they should have the problem fixed by December 5th (today); so far it doesn't seem fixed yet but I'm going to keep waiting another day or two before I contact them again.
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Yes, but you can actually reply in complete sentences so I have to take you more seriously . ;
I somehow managed to post that before I'd really typed anything (which might have been a good idea damnit!). Anyway: I think that some of us (almost regardless of carrier) have just popped in our known good SIM cards and then had trouble free service , and fast speeds. It's possible that if I had went over to ATT and gotten a new SIM, that I'd be in some hellhole range of people that are having problems, but isn't that a carrier based problem?
Anyway, thanks.

hachamacha said:
... but isn't that a carrier based problem?
Anyway, thanks.
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Exactly. There are two different issues. The T-Mobile band 12/CA issue, which OnePlus is addressing via a software update of some sort, and the AT&T provisioning issue, which AT&T needs to address. Consensus is that if you use an already LTE provisioned SIM card you'll be fine; if you need a new SIM card and give them your OnePlus IMEI, you will not be provisioned with LTE. This is the same issue that the original OnePlus (and many other non AT&T unlocked phones) had, there is a very lengthy thread on this subject over at the OP3 forum.
Also, with regards to 4G not getting LTE speeds...the "4G" and "4G+" icons on 3.5.3 on the 3T are LTE.

hachamacha said:
Yes, but you can actually reply in complete sentences so I have to take you more seriously . ;
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There's a reason I'm majoring in journalism
skunkiechris said:
Exactly. There are two different issues. The T-Mobile band 12/CA issue, which OnePlus is addressing via a software update of some sort, and the AT&T provisioning issue, which AT&T needs to address. Consensus is that if you use an already LTE provisioned SIM card you'll be fine; if you need a new SIM card and give them your OnePlus IMEI, you will not be provisioned with LTE. This is the same issue that the original OnePlus (and many other non AT&T unlocked phones) had, there is a very lengthy thread on this subject over at the OP3 forum.
Also, with regards to 4G not getting LTE speeds...the "4G" and "4G+" icons on 3.5.3 on the 3T are LTE.
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Correct, my old phone had a micro sim card so I had to go to the AT&T store to get the newer nano sim for my 3T. The rep who helped me probably inadvertently messed something up lol.

skunkiechris said:
Exactly. There are two different issues. The T-Mobile band 12/CA issue, which OnePlus is addressing via a software update of some sort, and the AT&T provisioning issue, which AT&T needs to address. Consensus is that if you use an already LTE provisioned SIM card you'll be fine; if you need a new SIM card and give them your OnePlus IMEI, you will not be provisioned with LTE. This is the same issue that the original OnePlus (and many other non AT&T unlocked phones) had, there is a very lengthy thread on this subject over at the OP3 forum.
Also, with regards to 4G not getting LTE speeds...the "4G" and "4G+" icons on 3.5.3 on the 3T are LTE.
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MaxG338 said:
There's a reason I'm majoring in journalism
Correct, my old phone had a micro sim card so I had to go to the AT&T store to get the newer nano sim for my 3T. The rep who helped me probably inadvertently messed something up lol.
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i second this. i too had to change my sim card from micro to nano and after that is where i lost my LTE i believe. On att i only get H speeds, though i am a bit bothered for lack of highspeeds the reception service on my OP3T is excellent, i almost always have near full bars.
I read somewhere that after the 5th (today) ATT will correct some of the provisions for the OP3T, so im waiting till tomorrow to call them again to complain about the issue, if it doesn't correct itself.

obamadictator said:
I read somewhere that after the 5th (today) ATT will correct some of the provisions for the OP3T, so im waiting till tomorrow to call them again to complain about the issue, if it doesn't correct itself.
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I know, I keep checking to see if it's fixed or not. Do you know if we have to restart our phones to see if they fixed it?

MaxG338 said:
I know, I keep checking to see if it's fixed or not. Do you know if we have to restart our phones to see if they fixed it?
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maybe read that hard reset will be needed but i am unsure. and cannot confirm, myself.

Question 5G performance

This Pixel 7 is the first 5G capable phone I have owned. The 5G is so slow as to be unusable. I am in middle Tennessee and RedPocket is my provider, using the AT&T network. I have disabled 5G and my speed/connection is very good.
When 5G is enabled I do have a strong signal according to the signal meter icon. But pages load in "spurts". The browser will take several seconds to make the initial connection and then as the page loads it will pause while more data is downloaded. Using 4G pages load very quickly.
Is this because I'm using a MVNO (RedPocket) or is something else going on?

terry274 said:
Is this because I'm using a MVNO (RedPocket) or is something else going on?
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It could be either or both. MVNOs are de-prioritized which, depending on the network traffic where you are, could mean terrible speeds or speeds just as good as the provider's tier one post-pay accounts.
I, too, am new to 5G and using Boost (an AT&T MVNO) until the trial period runs out and I move to Mint (TMO). My 5G performance is fine; it's not faster or slower than the exact same 4G service from my Pixel 3.

I'm going to give Tello Mobile a try. They use the Tmobile network. I will report back.

I got activated with Tello using an esim. I've only used them a few minutes but everything looks good so far.

The issue with AT&T is that they don't use all of their brands for 5G so LTE can be much faster than 5G. T-Mobile has crazy good 5G speeds if you live where they have midband. I have Tello as well as SafeLink on AT&T and I have found that AT&T has better latency, T-Mobile has much better speeds, and AT&T tends to have the stronger signal in the Denver area as well.
I use my SafeLink pSIM for data and the Tello eSIM for everything else usually.

This was on my drive home over the weekend, going through Joplin, MO. Not too bad in a larger city. My P6 didn't hit 100 down just 2 weeks ago at the same spot.
At&t
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No problems here, with Cosmote carrier in Greece.
I would raise the issue of low speeds with my carrier

Apparently there was an update needed, my speed on the AT&T network is now as expected. I did not change anything (that I know of). I'm going to stick with RedPocket rather than Tello due to better coverage in my area with AT&T.

phoinix_gr said:
No problems here, with Cosmote carrier in Greece.
I would raise the issue of low speeds with my carrier
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This is a very low speed for a 5G network!

Elijah256 said:
This is a very low speed for a 5G network!
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Indeed. But 1Gbit in the air, is fine for me.

Just got the pixel 7 and my 5G is all over the place. I get 1 bar 5G UC, indicating poor signal but will go to full bars from time to time. Whats weird is that if i make a call or receive a call it will jump to full bars. If i switch from wifi to mobile or restart the phone it will give me full bars and drop to 1 bar soon after.
I've called tmobile and they had me upgrade to a new 5G sim but it didnt fix anything. My previous phone was OnePlus 8t 5G and had no issues with 5G. All other 5g phones at home get full bars, the tmobile tower is about 50 yards from my home.
Thinking about returning the phone and keeping the One Plus until Pixel 8 or until Pixel 7 issues are sorted out. I might try to get another Pixel 7 sent to me try out. This P7 has a August build date, maybe a more recent build will not have this issue.

After my Tello experiment my AT&T started working reliably. I would say give it a day and see if it gets sorted out.

wendellc said:
Just got the pixel 7 and my 5G is all over the place. I get 1 bar 5G UC, indicating poor signal but will go to full bars from time to time. Whats weird is that if i make a call or receive a call it will jump to full bars. If i switch from wifi to mobile or restart the phone it will give me full bars and drop to 1 bar soon after.
I've called tmobile and they had me upgrade to a new 5G sim but it didnt fix anything. My previous phone was OnePlus 8t 5G and had no issues with 5G. All other 5g phones at home get full bars, the tmobile tower is about 50 yards from my home.
Thinking about returning the phone and keeping the One Plus until Pixel 8 or until Pixel 7 issues are sorted out. I might try to get another Pixel 7 sent to me try out. This P7 has a August build date, maybe a more recent build will not have this issue.
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Click to collapse
Is your service usable? Are your speeds acceptable? Bars mean nothing. We really should get rid of them in favor of something that just shows whether you have a network connection or not because these days with multiple carrier aggregation, bars are never correct.

rczrider said:
It could be either or both. MVNOs are de-prioritized which, depending on the network traffic where you are, could mean terrible speeds or speeds just as good as the provider's tier one post-pay accounts.
I, too, am new to 5G and using Boost (an AT&T MVNO) until the trial period runs out and I move to Mint (TMO). My 5G performance is fine; it's not faster or slower than the exact same 4G service from my Pixel 3.
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Click to collapse
rczrider said:
It could be either or both. MVNOs are de-prioritized which, depending on the network traffic where you are, could mean terrible speeds or speeds just as good as the provider's tier one post-pay accounts.
I, too, am new to 5G and using Boost (an AT&T MVNO) until the trial period runs out and I move to Mint (TMO). My 5G performance is fine; it's not faster or slower than the exact same 4G service from my Pixel 3.
Click to expand...
Click to collapse
Boost was Sprint, which has been swallowed up by T-Mobile and that CDMA network shut down. At this point Boost is T-Mobile, not ATT. If the phone you purchased was factory unlocked then you have been using 5G since day one, unless it defaults to 4G. If the phone is ATT phone then you would be better served by Cricket which uses the ATT network. Since you have a Google device why not go with Google Fi their plans are nominally priced. Although when they first started offering service they were trying to be something for everyone by using all gsm services. Most coverage is by T-MOBILE today.

rmergist said:
Boost was Sprint, which has been swallowed up by T-Mobile and that CDMA network shut down. At this point Boost is T-Mobile, not ATT. If the phone you purchased was factory unlocked then you have been using 5G since day one, unless it defaults to 4G. If the phone is ATT phone then you would be better served by Cricket which uses the ATT network. Since you have a Google device why not go with Google Fi their plans are nominally priced. Although when they first started offering service they were trying to be something for everyone by using all gsm services. Most coverage is by T-MOBILE today.
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Boost offers AT&T as well...
If you order from www.boostmobile.com it is T-Mobile. If you order from my.boostmobile.com or deals.boostmobile.com, it is AT&T. You can also tell by your SIM card - if it's orange or white, it's T-Mobile. If it's black, it's AT&T.
Boost's AT&T SIM even has one of the best deals around right now - 30GB for $25 a month with no need to buy multiple months and unlimited at 512kbps after that (which is actually usable). They even have an app that lets you watch ads and spin the prize wheel each day towards free service plus third party offers like installing and playing games. I've already racked up $38 worth of bill credits since I signed up on the 27th.

EtherealRemnant said:
Is your service usable? Are your speeds acceptable? Bars mean nothing. We really should get rid of them in favor of something that just shows whether you have a network connection or not because these days with multiple carrier aggregation, bars are never correct.
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service us usable but I've had a few drop signals.

wendellc said:
service us usable but I've had a few drop signals.
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It's weird that so many have reported this while so many of us have reported we don't have that problem. I have tried the phone on three different networks and have been pleased with the modem. I have the Pro though, maybe there's something different with the reception although I've seen complaints about it too.

I'm pulling almost 1200 mbps on TMobile by my house on p7.

I turned off 5G altogether and just use LTE because I was having intermittent data connection issues. I haven't had any connection issues since turning 5G off. Sucks but it is what it is, I guess. I'm on T-Mobile in a high 5G area as well.

AT&T may throttle your provider speed during peak time...test the area at different time of the day and see...why own this phone and use 4G or LTE...it almost a sin