Moto Logo Dimple - X 2014 Q&A, Help & Troubleshooting

I just received my second Moto X Gen 2 and was wondering if anybody else has this issue.
The silver Moto dimple on the bag has a slightly off center logo. The 1st one I had was way off center, which I exchanged with Motorola. My second arrived with one that is slightly off. Picture the circle with the Moto "M" on it being turned right or left by a hair. I found similar complaints on Reddit.
Anybody else?

Picture?
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I never even looked at mine.

DAMN IT.... I never noticed it until this thread. Yes, mine is ever so slightly turned too. Not that I'll RMA the phone over it, but again, DAMN IT...

Related

Known defects

I've searched the web daily to see if any defects arise but I've seen only one.
Battery life depleting rapidly
Besides that defect. What are other defects I should look out for that you have seen, heard of, or have/had with your moto x.
Also I've heard that the plastic around the screen grabs TONS of scratches because its glossy plastic(right?). One said after a month receiving a notable amount. Another zero to hardly any after a month.
I just want to know what to look out for when I get it. I'm gonna grab one when the Moto Maker is available for Verizon. I own the Galaxy Nexus and I know there are GNex vets in here that know the issues and defects of the Gnex. I have several HORRIBLE defects with my nexus and I wanna make sure I know what to look for when I get my X.
I am stock rooted and have had absolutely ZERO issues. Not a single random reboot, no battery drain, nothing. Google and Motorola took their time with this phone and it shows. No idea what people are doing to their phones to cause some of these issues. As far as the corners and edge of the screen scratching, I haven't seen anyone else mention that, and mine has been out of a case the majority of the time I have had the phone. The edge of the screen is not plastic. One big advantage to this phone is the fact that the Gorilla Glass 2 that is equipped with wraps around the device.
Its GLASS???? How did I not know! I follow this device closely on XDA and the Web.
Sent from my Galaxy Nexus using Tapatalk 4
*gorilla glass 2...I really hope you know what that is...
Sent from my XT1060
I have a lot of pictures of the inside of my pocket.
gunnyman said:
I have a lot of pictures of the inside of my pocket.
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Click to collapse
Haven't seen this one yet either...are you running with your phone in your pocket?
Sent from my XT1060 now Free
stastnysnipes26 said:
The edge of the screen is not plastic. One big advantage to this phone is the fact that the Gorilla Glass 2 that is equipped with wraps around the device.
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Um... The edge of the screen is plastic... I can pull mine to the side with my fingernail. Don't listen to this
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murso74 said:
Um... The edge of the screen is plastic... I can pull mine to the side with my fingernail. Don't listen to this
Sent from my XT1058 using Tapatalk now Free
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What phone are you using? Does the glass that covers the display not wrap around to the sides of the phone? Google moto x magic glass
Sent from my XT1060 now Free
stastnysnipes26 said:
What phone are you using? Does the glass that covers the display not wrap around to the sides of the phone? Google moto x magic glass
Sent from my XT1060 now Free
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Click to collapse
A moto x. You can see quite clearly with the white face that it's just a normal pane of Glass that does not wrap around anything. And the right edge of mine where the glass meets the plastic is not set right and you can pull the plastic bezel to the side
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murso74 said:
A moto x. You can see quite clearly with the white face that it's just a normal pane of Glass that does not wrap around anything. And the right edge of mine where the glass meets the plastic is not set right and you can pull the plastic bezel to the side
Sent from my XT1058 using Tapatalk now Free
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Weird...the glass on mine wraps around all the way to the power and volume buttons on the right side and the Sim slot on the left, USB port on the bottom and headphone jack on the top...
Sent from my XT1060 now Free
stastnysnipes26 said:
Weird...the glass on mine wraps around all the way to the power and volume buttons on the right side and the Sim slot on the left, USB port on the bottom and headphone jack on the top...
Sent from my XT1060 now Free
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Click to collapse
I'd be willing to bet money it doesn't. On the left side of my screen you can't detect any joint where the plastic and glass meet. Multiple web sites have also confirmed that it's not the "magic glass" that was first reported but a very well put together phone. Look up the Ifixit tear down
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It's definitely plastic around the edge. I love my moto x... but I'm really disappointed the sides have gotten scratched.
The scratches aren't huge issue, but I'm sad because it's the snap case that I purchased from Motorola that's caused them. The way the case snaps into place, there's actually a small gap where dirt/sand/whatever can get stuck inbetween the phone and the case. And if you take your phone out of the case while there's something there.... it will definitely leave a mark.
Another issue I've noticed is that on the back near the dimple, there's a small section my case doesn't cover.. and there's some discoloration going on there. It looks like the plastic has been absorbing finger oil and it now has a bit of a glossy sheen that won't come off.
Got a moto X from ebay with a vibration motor that rattles too much, it actually makes noise when typing. My other Moto X's vibration felt normal. I believe i've read somewhere that the Moto X's vibration motor is attached in some way that's not optimal, and from experience some Moto Xs are better than others at vibrating.
Other gripes with my Moto X:
-Activate Notifications: I keep getting the flashing clock while driving (Which should only happen when you pick up the phone.) It makes me think there's a new notification, when there actually isn't. Quite annoying while driving actually. (I keep it on my lap)
-Battery seemed better on my other Moto X.
-Headphone output seems a bit low. Higher than my nexus 4 and lower than my GS3.
Of course nearly everything else is delightful about this phone. Specially the screen and the deep blacks which complement a black-front nicely. Also surprisingly good accuracy with touchless controls.
Thank you guys for your answers. I've also seen around here lint/dirt can be stuck underneath the lens of the camera right out of the box.
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stastnysnipes26 said:
*gorilla glass 2...I really hope you know what that is...
Sent from my XT1060
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Click to collapse
I know what it is FYI. It's just "stronger" glass. I've read up on how they're made.
Sent from my Galaxy Nexus using Tapatalk 4
finalarcadia said:
Got a moto X from ebay with a vibration motor that rattles too much, it actually makes noise when typing. My other Moto X's vibration felt normal. I believe i've read somewhere that the Moto X's vibration motor is attached in some way that's not optimal, and from experience some Moto Xs are better than others at vibrating.
Other gripes with my Moto X:
-Activate Notifications: I keep getting the flashing clock while driving (Which should only happen when you pick up the phone.) It makes me think there's a new notification, when there actually isn't. Quite annoying while driving actually. (I keep it on my lap)
-Battery seemed better on my other Moto X.
-Headphone output seems a bit low. Higher than my nexus 4 and lower than my GS3.
Of course nearly everything else is delightful about this phone. Specially the screen and the deep blacks which complement a black-front nicely. Also surprisingly good accuracy with touchless controls.
Click to expand...
Click to collapse
dropped my first moto four days after getting it. so they gave me another one.
first phone was perfect. second phone.... hollowish vibrating motor and like you... i think my battery isnt as good. i still get a day plus. but my first one was getting 36 hours plus. i dunno what carrier you are one. but i am contributing the worsened battery life to the update.
Adding this to the list of issues:
http://forum.xda-developers.com/showthread.php?t=2481483
Um battery life is great on this phone... People that have bad battery life probably have something running constantly in the background.
Sent from my XT1060 using XDA Premium 4 mobile app

Hairline cracks - Anyone?

Anyone else notice hairline cracks forming around their Moto X... I have a white X so it's a little more noticeable because the contrast (dirt). I have one at the top (center) near the headphone port, and two on each side of the volume rocker. This reminds me of the iPhone 3GS problems. Another question I have for those that DO have them, have you contacted Motorola for service/warranty replacement?
I've seen this on photos on swappa. When did a quick search, I found pictures of cracks by the headphone jack and around the sim cover.
https://forums.motorola.com/posts/83eb1c001a
Thanks for the link... I didn't even check the sim tray side... Seems as if I'm not the only one
Just an update;I got off the phone with Motorola warranty repair. They will repair or replace my device and send me a loaner in the meantime ( with a security deposit)...
Not too bad
Ya I got three. Two on the Sim card side and one on the volume rocker side. Seems decently solid still so I won't be taking it in.I might tho lol.
Not for sure who your carrier is but I had the same issue.... Called AT&T. They're aware of this issue. Received a new x in the mail the next day under warranty!
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If this minor flaw is a common thing....I'd rather just keep my phone.....rather than get another that will probably do the same thing. My phone works flawless. What if I got a less flawless phone in return. Lol
Sent from my Moto X cellular telephone...
I had the same issue with a white woven back. One by the sim tray and one by the audio jack, but they only really showed up once i removed the back cover. I've since swapped it out with a wooden back (Walnut i think?) where i haven't had any of the same issues.
I haven't noticed any. I waited a couple months to order my phone so it's not from the first run. Perhaps they improved the material later.
First run black VZ model here. I noticed a couple near the SIM tray. Think they showed up last month. Nothing major, but if it spreads... Then I'll look into warranty repair / replacement.
Sent from my Moto X
Are people with the problem storing the phone in a pocket where it gets stressed when you sit down etc? Obviously the casing is too brittle, just wondering if it cracking from flexing when in a pocket.
None on mine....but it's been in an otter box from the get go.
Sent from my Moto X cellular telephone...
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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Click to collapse
The Moto G's back cover is user replaceable, not the Moto X.
JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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Click to collapse
Yes, the majority of these cracks seem to be on the back cover. The back is not supposed to be user replaceable on the Moto X. It doesn't look to be too difficult to remove the back as it's just tabs and one big glue spot. Here's the iFixit teardown so you can see how to remove the backing.
Just an update;
So I've been happily using my loaner phone while my original X was being repaired. Today FedEx dropped off my original phone, un-repaired. Same hairline cracks, absolutely no changes to the phone. Called the warranty department, explained my frustrations, and the rep could only "speculate" that it wasn't repaired because they deemed it physical abuse yet, nothing in the repair notes state that.... While typing this reply, Motorola called me back asking if I wanted to keep the loaner phone instead of re-sending my original back in for repair. So after 2 weeks, a minor mess up on Motorolas part, I've got a brand new phone.
TLDR; after a slight hiccup, Motorola replaced my old phone with a brand new device.
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
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romichaeli8 said:
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Wouldn't it be easier to eat if it cracks up easy?
And seriously. These are a handful of people posting about this issue. That really doesn't mean its all devices. Or this thread would have hundreds of posts reporting the issue.
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Mine has hairline cracks on the edge of the back cover. These happened from dropping it in its protective case. 0 damage on the actual phone except for these cracks.
Seems like a weak cover. Anybody eles?
i had one on the very back, up the V on verizon and it was about 1 1/2 inches long. told Motorola and i got a code for a new one. hope they can help you out!

White Moto X becoming discolored?

Sorry if this has already been asked, but I purchased a green moto x with a white front, and the plastic surrounding the screen has became discolored. It has almost a yellow tinge to it. Has anyone else had this issue? I've had clean hands when handling it and for the most part it stays on my desk or in my jean pocket. Motorola is going to replace my phone but i'm a little worried to get another white front....
JoeDroid said:
Sorry if this has already been asked, but I purchased a green moto x with a white front, and the plastic surrounding the screen has became discolored. It has almost a yellow tinge to it. Has anyone else had this issue? I've had clean hands when handling it and for the most part it stays on my desk or in my jean pocket. Motorola is going to replace my phone but i'm a little worried to get another white front....
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Click to collapse
I don't have a white front but it that happened to me, I would not get another one.
Smoker? Lol
Sent from my N5 cell phone telephone....
I'd go with black front. That's what I have I always thought white to be for women so all my phones were always black.
MOTO X SLAPPED
I also have an olive green back and white front. I got it mid December. Mine is still nice and white. People think I have an iPhone which kind of pissess me off, but then I can show them how cool the Moto x is.
I ordered another one, but I got a black front / orange back (orange is brand new as of yesterday along with several other colors). Thanks for the replies guys.
kj2112 said:
Smoker? Lol
Sent from my N5 cell phone telephone....
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Click to collapse
Lol not at all a smoker.

Strange marks on ebony/wood back Moto X

Hi. Just wanted to see if this is a normal occurrence for the Moto X wood back, or if it's something I should ask about since I'm still in my 2 week trial period.
I ordered an ebony-backed Moto X, and I am seeing some irregularities in what looks like the coating on the wood. I thought it might just be dirt, but it won't wipe off with water.
Is it just normal wear? If it's wear, I would hope eventually the entire back panel would look more consistent.
Hi, I had the same ebony phone and I can tell you from experience that mark is from putting the phone in a TPU case. I also tried to rub it off using water and LCD screen cleaner and it would not go away. I returned it because of my OCD.
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Diagonal lines on screen

I just bought a Moto G 2014 and I'm noticing diagonal lines across the screen (45 degrees) especially visible on light backgrounds. Is this normal on the Moto G 2014?
hey i see the same lines, when screen is off and with the light of sun. I have a new Moto G 2014 to, like 5 days .-
This is the touch sensor grid
Digitizer touch sensor thingy. Its pretty obvious in direct sun light, nothing to worry about
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I'm talking about diagonal lines visible on the screen when it's on. Not the lines you see with the screen off in sunlight those don't bother me. It probably has to do with the digitizer though.
I currently own 2 2014 moto g's. My first one was brought at launch and the screen is perfectly clear, my second one was brought a few weeks ago and the screen has diagonal lines which can be seen best at a 45 degree angle. They must be different screen manufacturers.
I'm going send back my second one for a replacement as I can't live with the diagonal lines knowing how much better my first one looks.
Can you try to click a photo of it?
I have uploaded some photos here I would call it a kind of grid effect. Again my first moto g 2014 does not have this and is clear at all angles.
That looks like the same problem I'm having. Might send my phone back as well.
plexman said:
I have uploaded some photos here I would call it a kind of grid effect. Again my first moto g 2014 does not have this and is clear at all angles.
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Click to collapse
i have that effect to, but i guess is normal, maybe because is gorila glass 3 ?
I do think it is normal for that particular screen. Again my other moto g 2014 doesn't have the lines so motorola must be using different screens.
well there is only one option to be sure, nobody or someone can email Motorola support Moto Care with those images and see what they replay ?
moto g with diagonal lines EXCHANGED PHONE
I just exchanged my moto g because of this problem. they had an older one which had no issue with the screen l, no such lines on the LCD, and the white didn't have an yellow tint as my previous had...
I HIGHLY RECOMMEND CHANGING THE MOTO G IF YOU HAVE THIS ISSUES...
Not sure if this counts as reviving an old thread, but I got a replacement Moto G 2nd Gen about 2 weeks ago after my 1st one had a display issue where the glass touched the bottom part of the screen too much.
The replacement that I got has the diagonal lines which are very visible, as well as the lines of pixels much more visible than before. The screen looks much more purple rather than black when turned off too? I got the 1st one in November for reference, reckon Motorola are now using a different type of screen that causes this? Because I have no idea. I also noticed that the back panel of the case was much more flimsy and appears to have a different version number on it.
Reckon I should return this one or am I just going to get the same problem
Addapp said:
Not sure if this counts as reviving an old thread, but I got a replacement Moto G 2nd Gen about 2 weeks ago after my 1st one had a display issue where the glass touched the bottom part of the screen too much.
The replacement that I got has the diagonal lines which are very visible, as well as the lines of pixels much more visible than before. The screen looks much more purple rather than black when turned off too? I got the 1st one in November for reference, reckon Motorola are now using a different type of screen that causes this? Because I have no idea. I also noticed that the back panel of the case was much more flimsy and appears to have a different version number on it.
Reckon I should return this one or am I just going to get the same problem
Click to expand...
Click to collapse
Its not a 'problem' as such, afaik all the newer moto g's have the same thing. Mine does. It's just the type of screen thats used on the phone.
Duck86 said:
Its not a 'problem' as such, afaik all the newer moto g's have the same thing. Mine does. It's just the type of screen thats used on the phone.
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Click to collapse
I have recently returned my Moto G 2014 that has this problem for a full refund and got the new 4G version. This problem is now fixed and the screen has returned to the 'old' style where it is black with no purple tint, no diagonal lines and has better quality.
Posting here just so everyone knows if they are curious.

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