Database Develop

Send Back or Keep?

So I got my Note 4 today. I love it, but im note sure if am being picky or if my issue is warranted.
Opened Note, and not sure if im the only one. But I have a crack at top of phone. Real small but noticeable if you look at top.
Should I have them send a new one?

LpSk8r said:
So I got my Note 4 today. I love it, but im note sure if am being picky or if my issue is warranted.
Opened Note, and not sure if im the only one. But I have a crack at top of phone. Real small but noticeable if you look at top.
Should I have them send a new one?
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Yup, I would send it. it's not a cheap device so I want it perfect.

^^^^
Agreed! Dont settle and get what u paid for! :thumbup:

Can you take it back to store for an exchange?
Call CSR and they will get you another one.

chong67 said:
Can you take it back to store for an exchange?
Call CSR and they will get you another one.
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online orders are only exchangeable through mail

Send it back asap. If you ever tried to sell it used, you would have to cut the value significantly

id send that back right away man!

I sent my Wife's white Note 4 back (they let us keep it till the new arrives) The glass had a swirl in it that happens in the manufacturing process. I expect perfection from a new phone.
I would send it back.

They are one day shipping a new one. Love Tmo, thx xda. Btw this phone is amazing
I cant wait to devs enable more apps for private mode. This fingerprint scanner works. Plain and simple.

where's the crack? I dont' even see it...
also all phones 4 white spots on the chrome bezel.

twe90kid said:
where's the crack? I dont' even see it...
also all phones 4 white spots on the chrome bezel.
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Lol. Its a crack brah. Not the antenna bands. Nice try. Hahaha

LpSk8r said:
Lol. Its a crack brah. Not the antenna bands. Nice try. Hahaha
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I don't see the crack either, just the antenna bands. Are you sure it's not just a piece of the sticky plastic cover that it comes with around the edges of the phone?

Don't see it either. Are you talking about that Squarish thing in between the antenna bands? If so that is normal, both my uncle and my note have them.

m3lover1 said:
Don't see it either. Are you talking about that Squarish thing in between the antenna bands? If so that is normal, both my uncle and my note have them.
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Yup, those are normal.

Im guessing hes talking about these.

YellowGTO said:
Im guessing hes talking about these.
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Yes those. The note 3 sucks at macro, but its a crack.

Send it back already, I would walk into a store and request one on the spot.

barfingmonkey said:
Send it back already, I would walk into a store and request one on the spot.
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Can't . he has to mail it back. Stores only exchange if it was sold thru them.
NOTE 4

BACARDILIMON said:
Can't . he has to mail it back. Stores only exchange if it was sold thru them.
NOTE 4
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That's a major defect, t-mobile, I'm sure would make an exception.

barfingmonkey said:
That's a major defect, t-mobile, I'm sure would make an exception.
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He can try . never known them to do that for anyone. Store looses a profit buy doing that
NOTE 4

Motorola Questions

How is the RMA process for Motorola? Is it pretty much hassle free like Google Play?

I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.

Pilz said:
I'm also wondering this. I have to RMA mine due to an issue with a spot on my camera.
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+1

2swizzle said:
+1
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I just called Motorola, 5minjtes later they said they are overnighting me a new phone with a return label no problem! I'm glad they have good customer service for issues like I had.

Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT

chemguru said:
Other than having to wait for their stock to replenish, I've had no issues with the RMA process for my N6: quick and easy.
--JamesT
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I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.

Pilz said:
I was lucky because they had a blue 64gb in stock ready to ship. They asked what color I wanted and I said I don't care as long as its a 64gb. They said OK they only have blue so they sent me that one. I have a blue one now so that's fine, but I think it's funny how they would have happily sent me a white one if it was in stock.
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Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.

chemguru said:
Booo! I wasn't offered that option. "You have a blue, you're getting a blue." Lucky you, indeed.
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I know people I don't care honestly as long as its 64gb. I love my Nexus

For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I didn't have to pay anything they send you a label so you can send the old one back. I don't know if its new or not because I get mine tomorrow via FedEx,however I would assume it's refurbished unless they don't have any refurbished ones yet then it will likely be new. Either way not worried because they sent it out fast, free, and it was easy to get replaced. I also have moto care should I actually break my phone accidentally which seems to be a good idea considering it's size. I'll report back tomorrow when my phone arrives, hopefully in the morning because you need to sign for it in person.

Mine was brand new.

They sent me a brand new phone sealed in the box

is it standard practice to put a hold on your credit card?

2swizzle said:
is it standard practice to put a hold on your credit card?
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They didn't do anything that I noticed.

2swizzle said:
is it standard practice to put a hold on your credit card?
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yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.

knitler said:
yes, how else can they make the money back if you do not return the broken device? For all they know you are faking it to get them to send you a 2nd phone so you can sell them both for profit.
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They didn't put a hold on my CC, I double checked.

I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6

2swizzle said:
For those who've received a RMA phone (any motorola phone) do you have to pay money, and did you received a refurbished device?
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I had to pay $175, but that is because I broke my own screen...
As for the device, it was brand new, but I wouldn't expect that to last long as they start refurbing the returns.

Pilz said:
I just RMA'd my second N6 because of 1/2 the screen freezing randomly and the camera jumping... I love my Nexus I just hope this one works better. They are sending me a CW model because the MD is out of stock in the center and because its the same person I spoke with before who offered it. I hope this one doesn't have any issues because I don't want any other phone except for my Nexus 6
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I am sorry but what is the difference between the two models?

Pecata said:
I am sorry but what is the difference between the two models?
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Cloud White and Midnight Blue

[Q] Shaky camera?

I just bought a used Nexus 6 and when I have the camera app open the image jerks back and forth with a physical click/clack. It pretty much does it back and forth once time, every two seconds. I can only assume it is the OIS malfunctioning. Does that sound right? Has anybody else experienced this?

Superjoe said:
I just bought a used Nexus 6 and when I have the camera app open the image jerks back and forth with a physical click/clack. It pretty much does it back and forth once time, every two seconds. I can only assume it is the OIS malfunctioning. Does that sound right? Has anybody else experienced this?
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OIS is fubar'ed... Return it/RMA it
this happened with my first one, and now my second one is perfect.

Okay thanks, thats about what I figured.

Superjoe said:
Okay thanks, thats about what I figured.
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Did they RMA it for you with no issues. I'm having this issue now on a refurbished unit I got from Motorola.

Someone with the phone please try this.

Hey guys-
I have the galaxy s6 and I have a weird problem which I think may or may not be burn in. Someone please take the phone outside and try this:
1. Put phone under as much sunlight as possible
2. Open display to white screen.
3. Now look at the borders of the display(about 1 inch from top and bottom and 1/4 inch from left and right side.
Do you see a grey color line bordering that chunk of the display?
I am thinking of contacting t-mobile but my gut tells me this is in the design of the display assembly. Please let me know. Thanks in advance guys.

I see exactly what you're saying but it doesn't look to me like a factory defect

laureanop said:
I see exactly what you're saying but it doesn't look to me like a factory defect
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You see the greyish lined box? It is quite annoying once you see it.

Yeah I do but it doesn't really bother me

I see. It definitely bothers me when I see it. That is just me though. T-mobile says that it is a defect in my phone and not normal though. Looks like that is not the case.

parsa5 said:
I see. It definitely bothers me when I see it. That is just me though. T-mobile says that it is a defect in my phone and not normal though. Looks like that is not the case.
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explain one more time? did Tmob. tell you to return it?

FIREONHIGH said:
explain one more time? did Tmob. tell you to return it?
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Yes, they said it is a defect in my unit but the reality is that it is present on all units. Take a look on yours for yourself. Quite annoying once you see it.

parsa5 said:
Yes, they said it is a defect in my unit but the reality is that it is present on all units. Take a look on yours for yourself. Quite annoying once you see it.
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wtf? i hope mine is ok, should have in hand by tues,wends, ,, post pics please? late aprilfools joke?lol.. i calling them in the am,, get some pics. for us.!!!

FIREONHIGH said:
wtf? i hope mine is ok, should have in hand by tues,wends, ,, post pics please? late aprilfools joke?lol.. i calling them in the am,, get some pics. for us.!!!
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I will certainly try tomorrow. It does seem like it will be an issue on all models based on what the other Xda user said and confirmed the same thing I have seen.

Quick question buying nexus 6 on craigslist

Hey I'm looking at a few craigslist nexus 6s. If I activate it before I give the seller money, and it activates successfully, can the seller report it lost or stolen and deactive it after its already oon my line?
Thanks

sruel3216 said:
Hey I'm looking at a few craigslist nexus 6s. If I activate it before I give the seller money, and it activates successfully, can the seller report it lost or stolen and deactive it after its already oon my line?
Thanks
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if the owner has his account set up in it, youll never be able to activate it unless the owner removes his account.

simms22 said:
if the owner has his account set up in it, youll never be able to activate it unless the owner removes his account.
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If its not in service and I do a factory reset, then put my sim card in and it activates, would I be fine then?

sruel3216 said:
If its not in service and I do a factory reset, then put my sim card in and it activates, would I be fine then?
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its a new security system for the nexus.. even if you wipe the phone 10x and then flash the factory image, it will still ask for the previous owners security, unless he removed it. if it is removed, then it would be fine. and if he didnt, and you got the phone, he can reset his password, but it will take 3 days before it becomes affected. this is for people that steal devices, to keep you safe.

simms22 said:
its a new security system for the nexus.. even if you wipe the phone 10x and then flash the factory image, it will still ask for the previous owners security, unless he removed it. if it is removed, then it would be fine. and if he didnt, and you got the phone, he can reset his password, but it will take 3 days before it becomes affected. this is for people that steal devices, to keep you safe.
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OK cool. How would I verify its removed?

sruel3216 said:
OK cool. How would I verify its removed?
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ask him. but chances are that he probably doesnt know that you have to remove it now(before you didnt have to). so, you might have to let him know that he has to remove his account first.

simms22 said:
ask him. but chances are that he probably doesnt know that you have to remove it now(before you didnt have to). so, you might have to let him know that he has to remove his account first.
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Yeah I'll ask. But is there a setting on the phone that says removed or not? Just a way to verify other than him just telling me its removed?

sruel3216 said:
Yeah I'll ask. But is there a setting on the phone that says removed or not? Just a way to verify other than him just telling me its removed?
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You should meet up at the carrier store you're trying to activate it at and have someone at the store make sure everything is ok and it activates. Also if you buy things from Craiglist a lot, you should have a receipt book and have the seller sign it and take a picture of the license plate or write it down so you can file a police report if things go sideways.
Sent from my SM-N910P using Tapatalk

sruel3216 said:
Yeah I'll ask. But is there a setting on the phone that says removed or not? Just a way to verify other than him just telling me its removed?
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no, there isnt unfortunately.

XAlexander_AlexanderX said:
You should meet up at the carrier store you're trying to activate it at and have someone at the store make sure everything is ok and it activates. Also if you buy things from Craiglist a lot, you should have a receipt book and have the seller sign it and take a picture of the license plate or write it down so you can file a police report if things go sideways.
Sent from my SM-N910P using Tapatalk
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simms22 said:
no, there isnt unfortunately.
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ok thanks guys. he said he would meet at a verizon store for them to look at it. my first gen moto x battery is starting to fail

sruel3216 said:
ok thanks guys. he said he would meet at a verizon store for them to look at it. my first gen moto x battery is starting to fail
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cool.
but ill be honest, verizon people probably know zilch about the nexus.

simms22 said:
cool.
but ill be honest, verizon people probably know zilch about the nexus.
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yea kinda what i was thinking since its not verizon branded either

sruel3216 said:
yea kinda what i was thinking since its not verizon branded either
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doesnt matter though, branded or not, they are exactly the same phone. but verizon employees dont seem to think so, they think it differs(but doesnt). many will even say that you cant use the unbranded one on verizon, but you can

simms22 said:
doesnt matter though, branded or not, they are exactly the same phone. but verizon employees dont seem to think so, they think it differs(but doesnt). many will even say that you cant use the unbranded one on verizon, but you can
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yea i know you can, but like you said worried the employees will not even know anyways lol

sruel3216 said:
yea i know you can, but like you said worried the employees will not even know anyways lol
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Have a look at this:
http://forum.xda-developers.com/showthread.php?t=3104504

That's not how craigslist scammers screw you. They usually have it insured and once they sell it they report it lost or stolen and you lose your money.

simms22 said:
ask him. but chances are that he probably doesnt know that you have to remove it now(before you didnt have to). so, you might have to let him know that he has to remove his account first.
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So how do you remove your account? In case i sell my phone in the future

Andromendous said:
So how do you remove your account? In case i sell my phone in the future
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See the link that I posted one post above yours.

Andromendous said:
So how do you remove your account? In case i sell my phone in the future
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Evolution_Tech said:
See the link that I posted one post above yours.
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:angel:
http://forum.xda-developers.com/showthread.php?t=3104504
and @Evolution_Tech im outta thanks

simms22 said:
:angel:
http://forum.xda-developers.com/showthread.php?t=3104504
and @Evolution_Tech im outta thanks
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Simms, you are such a good person, nothin but pleasant.