T-Mobile Retail Note 4 Retail Box Printed in USA - T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting

I purchased a Note 4 from T-Mobile's website. The back of the sleeve states Printed in USA. And the box states Printed in the USA. Box Made in Mexico. Also, the Android logo on the back of the box looks different from the box made in Vietnam. According to the package, the phone was packaged / manufactured 12/12/2014.
Somethings not ringing here. From all the unboxing videos of the T-Mobile Note 4 I came across online and in-store, they all state Printed in Vietnam on the back of the box.
Is this a repackaged Note 4?
Would greatly appreciate clarification here. Thanks

https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Install and check if genuine.
Sent from my SM-N910T using XDA Free mobile app

Has to be genuine; was purchased from T-Mobile's Corporate Online Store.
darekz said:
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Install and check if genuine.
Sent from my SM-N910T using XDA Free mobile app
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winlinmac001 said:
Has to be genuine; was purchased from T-Mobile's Corporate Online Store.
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That app will show you usage history. If its repackaged used phone you probably will find that headphones or battery charger were attached more than once.
Sent from my SM-N910T using XDA Free mobile app

Actual Manufacturing Date is set to December 9th, 2014. I noticed the Charger Connect count is '3' and Headset Connect Counter is '6'. But I never plugged in the charger yet; I just got the phone. What gives?

Also, I have the latest firmware preinstalled. I didn't have to perform any updates out of the box.
Now seriously, what gives, the count is more than '1'. What is this suppose to indicate. This is a legality issue. How is it that no one has addressed this yet.

Whats also funny is that the plastics that conceal the condition of the phone; only one side of the phone is covered in plastic, all other three sides are not and were exposed upon opening the seals of the box. I found a couple of micro-scratches in the bottom part of the metallic edges

Had a quality chat with Samsung just now. It appears the counter is set by the quality control checks at the manufacturing facility.
The ultimate question now is do the carriers have software to over-ride the build-date of a device?

Does the phone work well? Are you happy with the performance and style and so on? If the answer is yes, then why are you worried about it? IMHO you must have bigger fish to fry. Besides; if your here, you most likely mod your phone so a warranty is irrelevant.
I know you wouldn't try and return your phone and hide that you have been modifying it. I mean based on your reaction to t-mo, I doubt you would do that to them.
Oh and mine was printed in Vietnam.

I bet this is a refurbished phone.
Flashed all nicely at a T-Mobile warehouse and sent out to the stores would be my guess.
Did Samsung verify it's authenticity for you?

Doesn't matter it's still a note 4

Samsung does verify its authenticity on its own website. Showing December 11, 2014 (after inputting IMEI #)
Box label shows December 12, 2014
Phone Info * SAMSUNG Shows December 9th, 2014
Samsung explained me the logistics last night. Carriers certain quantity of phones from Samsung to meet demands--> Carrier receive phone orders in bulk, all in one box--> and repackages them into their own Carrier Boxes. Take AT&T for example, the worst of them all. Whereas T-Mobile, Sprint, and Verizon play along by copying the design of the original Samsung boxes and uses cheap labor to print the boxes at the country of manufacture of their ordered devices. Who knows, your devices may very well be treated the same as well.
But the question remains, DO THE CARRIERS HAVE THE ABILITY TO OVERRIDE THE MANUFACTURING DATES ON THE PHONES? IF DO, THIS IS UNETHICAL.

T-Mobile most likely signed cheap labor in Vietnam to print on empty light brown boxes and had them shipped to the states for repackaging the phones. After a certain quantity, decided it would be best to print them within the states to save on logistical import fees, fair enough.
I myself have seen the white and blue boxes that Samsung was referring to. I've seen them in Service Centers overseas in Asia.
But Carriers are just plainly insane.
Burley1 said:
Does the phone work well? Are you happy with the performance and style and so on? If the answer is yes, then why are you worried about it? IMHO you must have bigger fish to fry. Besides; if your here, you most likely mod your phone so a warranty is irrelevant.
I know you wouldn't try and return your phone and hide that you have been modifying it. I mean based on your reaction to t-mo, I doubt you would do that to them.
Oh and mine was printed in Vietnam.
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The reason I make a big deal about this is really because of the amount we all pay. We all are paying a premium for these devices (for the most part) and deserve the right thing. Otherwise, I'd be more than happy to pay $200max for the device I received, not the whooping $750 (oh and the taxes are extra well).

Dude you have a phone that works. That is all you need. You rooted the phone isn't that unethical . Just be happy it works for you and you have no major issues with it.
BAD ASS NOTE 4

But I haven't rooted the phone yet. And besides, it is our right to do whatever we want with the devices, as long as we don't brick it.
I mean, how many customers are even aware of the Diagnostic Code *#0*# to check their devices for defects upon receiving the device; Verizon disables this command, which is insane.
Reality Check, you don't get what you pay for.
A Samsung rep once told me, "I'm not the average consumer" Uh-Oh :angel:
BACARDILIMON said:
Dude you have a phone that works. That is all you need. You rooted the phone isn't that unethical . Just be happy it works for you and you have no major issues with it.
BAD ASS NOTE 4
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winlinmac001 said:
But I haven't rooted the phone yet. And besides, it our right to do whatever we want with the devices, as long as we don't brick it.
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And it is their right to do what they will with the phones. You not buying from Samsung you buying from t mobile who needs to add stuff to phone and sim cards and all. Your phone works be happy .
Yes it is your phone once it paid in full. If you did payments it not yours till us pay that last bill.
So either way it is a working device free of issues and bugs.
BAD ASS NOTE 4

Maybe you have latest batch of the phones and from now they all will look like that. Mine Note's hardware revision is 1.1. Your's may have higher number and you are lucky owner of latest and greatest.
Sent from my SM-N910T using XDA Free mobile app

Mine has the same hardware revision as well, but doesn't have much of the issues others have reported, such as the fingerprint scanner and camera focus issues. The only issue is the purple tint on the left side of the display and a couple of microscratches on the metal edges (probably the way it way handled during the handling process at the warehouse); I didn't see all four sides covered in plastic wrap.
darekz said:
Maybe you have latest batch of the phones and from now they all will look like that. Mine Note's hardware revision is 1.1. Your's may have higher number and you are lucky owner of latest and greatest.
Sent from my SM-N910T using XDA Free mobile app
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I would like to see what others think of this as well. I've had a worse experience with the AT&T Note 4.
It would be interesting to get John Legere's response to this matter as well. This is not a uncarrier move.
For the price I paid for the device, I can get a one way flight and get what I pay for just right.

Related

Where to buy?

Interested in this phone. Any idea where to buy an unlocked one? I am in US.
I normally don't troll but this is hard. Ya got to help out a little, where do you live, what model you want, etc etc
From the Beast : Galaxy Note
truelies1 said:
Interested in this phone. Any idea where to buy an unlocked one?
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At a store?
Sent from my GT-P6210 using Tapatalk
Well its the Galaxy Note forum so I presume thats what you want. I presume by the lack of information you are in the USA?. Is this correct?
Google is your friend
Try nydepot
From the Beast : Galaxy Note
seepage said:
Well its the Galaxy Note forum so I presume thats what you want. I presume by the lack of information you are in the USA?. Is this correct?
Click to expand...
Click to collapse
Yes I want note and in US
sprintuser1977 said:
Try nydepot
From the Beast : Galaxy Note
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Nydepot.com not work, store closed?
Amazon works
Sent from my GT-P6210 using Tapatalk
OK, here you go:
http://www.integrontech.com
Got mine there. Free shipping, quick, no hassle, communication was great
From the Beast : Galaxy Note
Negri Electronics if you what a White or Blue or Black International Unlocked Note.
Anywhere to get for $500 or less?
Unlocked, want to run on T-Mobile
Moved To Q&A​
All questions in the Q&A section please!​
Yep, agree with the mod, one of the things that makes the xda so successful is the ORDER.
Back to the topic, if you don't mind paying extra dollars, go Amazon. They have the top-notch customer service, which took care of my return of previous unsuccessful purchase of mobile phones and a lot of other stuff. Specifically, this seller called "global mobile" is my recommendation.
I had the same question as you did, because I wanted the phone to come completely sealed in the box, and from Europe. So I tried my luck: I bought one for my buddy, not from global mobiles, and the packaging was partially crap, as it's obviously been opened and looks like it came from Latin America. Then I bought a white one for my girlfriend, from global mobile, and it was well packaged and factory sealed, which was the most important thing to me. Also, it came from Germany, so OTA upgrades are good.
At the time, this seller only had white version, so I talked to them thru email, and was informed that their next batch of black (or dark blue actually) would come at xxxx date. I waited and ordered, and it came in yesterday. Right, it's the same kind of goodie my girlfriend got. So I would definitely recommend this seller with my own experience. They said they are some kind of verified importer and they are headquartered in Germany, so their shipments only get rare and random inspection by custom, which is why most of their phones come factory sealed. I'm not sure if any seller mentioned above provide this kind of service/product, but at least I know this seller does.
Be noted though, since it's sealed and comes from Europe, the charger is obviously different, but they do provide a plug converter in the "outer" packaging, and included a nice note about selecting the right language (English) because the first thing you'll see when you turn on the phone is in German, which I liked :thumb up: Also, you can buy OEM samsung charger U.S. version cheap from Amazon.
Hope this helps, and nope, I'm not in any way affiliated with this seller, so don't take my complimentary as some sort of advertising.
How is the quality of convert they gave you? Normally I don't like a converter, it make the charger urgely. Do you have a link for they store?
Sure, here it is. Honestly, converter that it came with is ugly, but I also had no intent to use it at all.
I simply bought two of these to use at home (i like to reach a charger of my device easily w/o carrying them around)
I just thought the included converter could at least show that they were a thoughtful seller. Oh well, meticulous Germans as we knew it
cswithxda said:
Sure, here it is. Honestly, converter that it came with is ugly, but I also had no intent to use it at all.
I simply bought two of these to use at home (i like to reach a charger of my device easily w/o carrying them around)
I just thought the included converter could at least show that they were a thoughtful seller. Oh well, meticulous Germans as we knew it
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Do you have they email? After they changed to "ship by amazon", I can't contact them.

[Q] Why do I have to buy it in a store?

This doesn't make sense to me. Usually the appeal of buying from an AT&T store is that you get to walk out with a phone in your hand. Instead you get a scratch off card and have to go order online.
Why can't I just order online in the first place (the custom versions, not the black or white phones)?
I tried to ask the associate who was ringing me up and she couldn't give me a straight answer.
-First she said it was because they were customized and if you wanted just a normal android or iphone you could buy those online. This doesn't make sense because you already have to go online to build the phone...why not just pay for it there too.
-Then she said it was for privacy/security/identity theft reasons...otherwise anyone could say they were you and get a phone. This is also an absurd explanation...if you can sell other phones online securely, then you can sell the customized version securely.
My only guess is that the stores are paid on commission and complained to AT&T that they would lose money since everyone would prefer the custom option and not bother coming to the store...
ottothecow said:
My only guess is that the stores are paid on commission and complained to AT&T that they would lose money since everyone would prefer the custom option and not bother coming to the store...
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you might not be far from the truth here...
I think it was to make sure people get a hands on approach with the phone. It's unique. Not to mention the colors on a screen don't represent the true colors in person. I'm glad they made me look at it. Otherwise I'd have ordered the wrong color scheme
Sent from my MB886 using XDA Premium 4 mobile app
matt99017d said:
I think it was to make sure people get a hands on approach with the phone. It's unique. Not to mention the colors on a screen don't represent the true colors in person. I'm glad they made me look at it. Otherwise I'd have ordered the wrong color scheme
Sent from my MB886 using XDA Premium 4 mobile app
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I dunno...the store I bought at last night didn't even have the full display. They just had a white model on hand and I had played with a black model on friday at another store...but they didn't even have the phone out yet (even though it was past lunch time), they had to go grab a demo model for me.
Had to ride up to another AT&T store that had the full colors display...but their display had everything except for woven black.
Seemed funny that the serial number and IMEI were on the card. Does that mean that they have to go find that specific device in texas and add my color plates? Usually serial numbers are attached to the manufactured internals and not assigned to something when it has a cosmetic layer applied.
I'm thinking a reason they want you to go to the store is to make sure you get the correct phone for your carrier. As of right now AT&T has the exclusivity to Moto Maker. However, in the coming months other carriers will have access. This seems like a good way to ensure that someone doesn't accidentally choose a X from Verizon when they are on AT&T. The card will direct you to the correct carrier. Although, hopefully in the future you can get the redeem codes by email instead.
blah. Looks like today they stopped requiring you to go to the store. Looks like I wasted my time traversing the city yesterday. Might take longer to get delivered but I'm going out of town thursday morning (and I doubt last night's order will be delivered tomorrow) so I wouldn't see the phone until tuesday either way.
Maybe they've run out of the little nfc clip gimmick though...so at least I get something out of going to the store (besides paying $10 in city taxes that wouldn't be charged on an online purchase).
ottothecow said:
This doesn't make sense to me. Usually the appeal of buying from an AT&T store is that you get to walk out with a phone in your hand. Instead you get a scratch off card and have to go order online.
Why can't I just order online in the first place (the custom versions, not the black or white phones)?
I tried to ask the associate who was ringing me up and she couldn't give me a straight answer.
-First she said it was because they were customized and if you wanted just a normal android or iphone you could buy those online. This doesn't make sense because you already have to go online to build the phone...why not just pay for it there too.
-Then she said it was for privacy/security/identity theft reasons...otherwise anyone could say they were you and get a phone. This is also an absurd explanation...if you can sell other phones online securely, then you can sell the customized version securely.
My only guess is that the stores are paid on commission and complained to AT&T that they would lose money since everyone would prefer the custom option and not bother coming to the store...
Click to expand...
Click to collapse
As of today, you can buy it contract free on the Moto X's site, as well as on contract. You don't have to go to the store (though its not like trying to escape from North Korea). So recheck the Moto Maker's site or whatever its called, and order, they claim 8 days.
The other reason to get the card or order it from the store is if you don't like the phone you can take it right back to att. If you order it from moto site you have to return it back to moto. That is huge for me
Sent from my Nexus 7 using XDA Premium HD app

[Q] Note 4 Issue

Questions about the Note 4? I have a T-Mobile variant and the speaker near the front facing camera became loose and is tad uneven. I want to get it exchanged from T-Mobile for a warranty exchange. What's the likelihood they give me a refurbished model? I know the phone has a short supply for the White, but I have the Black model and the phone has been out for less than 2 months with supply issues lingering. Thoughts as well?
Highly likely.
Sent from my SAMSUNG-SM-N910A using Tapatalk
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
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That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?
nviz22 said:
That's good. I went to T-Mobile today to process it since their new policy requires "stores to examine the product and then you call customer care to process the exchange based on notations." That's after your "one time exchange over the phone." I had the S5 and it was a pain in the butt, so I had to go through several exchanges. How can you tell if the unit is a refurbished model or if it's brand new?
Click to expand...
Click to collapse
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app
darekz said:
Install that app
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Sent from my SM-N910T using XDA Free mobile app
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Okay, I will check with that app once I get my next Note 4. Thanks (both on the site thanks meter and courtesy version lol).
Android_Monsters said:
Nobody has reported receiving a refurbished unit yet. I'd exchange asap. We're in a window where they don't have any refurbished units.
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2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
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Prove it with pictures.
Even if what you say is true.
It's still the likeliest time we have left to get new ones.
The op will be able to check with the app.
BACARDILIMON said:
2 weeks ago I received my first refurbished unit. Don't know who told you they not using them yet but they are.
BAD ASS NOTE 4
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Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4
Show the app showing that yours was refurbished with a screen shot.
BACARDILIMON said:
Prove what with pictures. It called you call they send you a refub one. They have had plenty of returns that went into refurbished program. Either way if op wanna take your wrong word for it so be it. All he really has to do us call TMOBILE and they will tell you it a refurbished one.
BAD ASS NOTE 4
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I did call T-Mobile before hand when I placed my replacement request. They said it's "probably going to be a new model since our stock on refurbished is pretty low since it's a relatively new phone, but we cannot guarantee it is new or refurbished."
I received my replacement one on Thursday, was new. Still **** though ( worse than original one ) as I am being OCD like a bit**. Short story search for pink hue screen issues on here which will detail the so called problems.
Sent the replacement back and kept my original one. Talking to myself now.. " Why do you give a flying sh** about some flaws and stress, when you know damn well you change phones every twelve months or less anyways!, I mean most of these so called issues are no doubt within manufacturers tolerance spec levels".
Now, only after 3 weeks of ownership am I enjoying my phone and not polishing it like my c**k.
I got a brand new Note 4. The app showed it wasn't refurbished and no signs of it on the device either. Felt new too.

Samsung refusing to exchange my note 7

So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
If it were apple they would have never acknowledged there was a problem to begin with
Sent from my SM-N930T using Tapatalk
Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk
Furthermore, you didn't buy the device from a retailer. I'm not sure exactly how their warranty works, but Im quite certain the warranty these phones have don't transfer.
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Texus91501 said:
If it were apple they would have never acknowledged there was a problem to begin with
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Thanks for the apple bashing answer.
dtomlin said:
Did you call a verizon store to return it?
Sent from my SM-N930T using Tapatalk
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Click to collapse
Yes, 3 of them. They will only do an exchange if you are a customer. Samsung really asking g for a bunch of lawsuits.
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk
drmacrofish said:
I would call up Verizon corporate to see what they say. By the way, this kind of thing is exactly the risk with buying a phone branded for another carrier than your own. If anything goes wrong with it, it often becomes a pain. Unless it is an iPhone. Then Apple usually automatically takes care of that stuff anyways as long as within warranty.
I do imagine though that you will not be the only one with this sort of problem. I would think that Samsung will have to allow for exchange through them for some people.
Sent from my Nexus 6P using Tapatalk
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Under normal circumstances, yea, I understand the risks, but this is something very different. And you are correct about me being the only one with this issue. I'm sure many phones were sold this way. Samsung needs to do the right thing here.
Samsung may just not carry carrier branded versions. I am not sure of the process but is there a different place the carrier branded ones go to get all bloated up. I mean your phone may not even have an issue at all but I would see if I could find someone with VZW and ask them to place your phone on their account just for the return purposes.
I get what you are trying to do but you may have to talk to higher ups in Samsung before they budge. There CS reps are horrible
Call them and if they state again "no" you contact an attorney and start the process of suing them then have the attorney contact samsung. Get as much information as you can if you cannot afford an attorney contact the FAA and FTC you will have a bunch of paperwork, however, you will get either compensation or a case in your name on smasung.
Look - It is the law that this type of recalls is through the place of business that you purchased the product/s and for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser). And it is the law that warranties are for the original purchaser of product/s (product/s that are gifts are exception when gifted from original purchaser.)
There are exceptions to these laws, but in general purchasing from a place of business that you can return items is your best bet. Otherwise you are basically supporting yourself.
So let this be a learning experience and purchase your products from place of business that you will be able and can return the products in cases like recalls and other cases.
This is just a buyer of products through sites like Craigslist.org be aware.
suzook said:
So I purchased a brand new in box Verizon note 7 from Craigslist. Phone is fully paid off, fully legit. Here is my problem. Called Samsung for the exchange, they said I HAVE to bring it to the retailer its from for an exchange. I explained to them I am tmo customer and not vz customer, and vz will not do the exchange. I was told by 4 different reps that its my problem, and there is nothing they can do. I seriously hope this f'n thing explodes and causes some harm. I will sue the living $hit out of Samsung. This is Totally unacceptable. If it were apple, they would do the exchange without a blink of an eye. I am so done with Samsung.
Click to expand...
Click to collapse
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
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Click to collapse
Thanks for this. Exactly what I wanna do.
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
This is why I do not buy phones off ebay, unless they are total poss phones. If I need to buy a phone outright, I will buy it from a retailer that I know I CAN replace it with. For all samsung knows, you stole it ya know? I will suggest you return the device to ebay if you are still with in your return time frame. If you do not want to do that, reach out to the U.S. Consumer Product Safety Commission...they are finding excuses to rip samsung a new one.
douger1957 said:
I suspect that Samsung is handling this recall much as carmakers handle them. GM doesn't do recalls directly, they use their dealer network to process them. Same here. Almost all Note 7s are carrier branded. It makes sense that the carriers do the claims.
Buying the phone outside of what's considered normal channels throws an interesting wrinkle in the scheme. The Consumer Product Safety Commission is not involved, to the chagrin of outfits like Consumer Reports. That's another wrinkle.
Click to expand...
Click to collapse
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
Click to expand...
Click to collapse
It is yes, verizon to be blame. With the recall as a Tmobile customer, if I reach out to samsung...they will direct me to Tmobile. Tmobile is where I purchased the device from, and it is tmobile brand Note 7 I am carrying...so in a way, samsung is not directly responsible.
Things come to worst, sue verizon from here to the opposite side of continent and add samsung to the list. It is verizon brand, that means the IMEI is in their system...thus they SHOULD exchange it even if you are not their "customer".
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
Intub8 said:
The us agency you want to reach out to is the U.S. Consumer Product Safety Commission. Be up front and honest with them that you purchased your device used on Craigslist. Just because you didn't buy the product from the manufacturer or cell phone carrier does not matter. You are not trying to do a warranty exchange you are trying to have a product repaired because of a defect. Similar to an automotive safety recall it does not matter where or how the vehicle is purchased the dealer is still responsible for the repair. The C.S.P.C. has been looking for a reason to get involved in this "Voluntary Recall" so they can push their boot on the throat of Samsung. They likely all have iphones!
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dartinbout said:
I have two questions. 1. Have you contacted the original seller from CL to handle the exchange? This seems to me the path of least resistance and you could report him to CL as a seller with dubious customer service traits.
2. In my experience, Verizon has the worst of in store\telephone technical support for just these kind of questions. They want the issue closed asap. The quickest solution is to tell you "no". Keep asking for a manager with the threat of leaving VZ for TMobile\Sprint whatever.
T-Mobile paid off my contract with VZ when I moved there. You could probably even get T-Mobile pay you for the Note 7. They don't know it's history and they don't care.
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These two responses make the most sense. If I were to buy off of craigslist, it would be from a local person. If that local person got the phone legitimately, that's where I'd start. Have her/him go with you to set up the exchange. It makes no sense at this point to go to Verizon, at least not yet. You would think that Samsung or Verizon would have anticipated and allowed for such circumstances, but honestly I've found our public is just not that smart. That phone is a potential danger and should go back at no cost to you. Really the seller should have handed over the original receipt when he sold it to you, try that. Then I think Verizon would have less cause to turn you away.
suzook said:
According to Samsung, vz will get reimbursed for ANY vz branded n7 that is collected. No receipt required. So maybe vz is to blame?
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So why don't you try returning it to a VZW store when they actually have the replacements in stock. They may actually do right by you if you don't go into the store full of piss and vinegar. Just be cool and treat the folks in the store nice. Honey does actually work. That person knows that VZW isn't taking any kind of hit for this recall and may not give a crap how you got the phone. It's a thought.
suzook said:
Thanks for the apple bashing answer.
lol its true , run a search yourself hints iphone5
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Will T-mobile let us keep the note 7 for free?

Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
My mother always told me (nothing in life is free) lol
Sent from my SM-N930T using Tapatalk
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
ronattack said:
Will they let us keep it and refund us and make us eligible for an upgrade, like some Verizon customers have stated?
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Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
shook187 said:
Verizon isn't letting you keep the phone.. they're telling you to ship it to Samsung and letting Samsung be responsible for the return of devices. If owners decide to keep it, then I'm not sure what happens after that but I'm pretty sure it won't be a free phone.
Sent from my SM-N930T using Tapatalk
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I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
Found this out at a TMO store when the first recall happened. IF your Note 7 was "lost or stolen" you'd have to pay the $175 deductible BUT that deductible went towards the cost of the replacement phone...let that sink in for a minute. Of course your "lost or stolen" phone would be blacklisted on the Tmo Network.
This was only for the Note 7.
BTW if you damaged or damage your Note 7, you do NOT have to pay an insurance fee due to the recall. You get a Get Out Of Jail Free card with this one.
douger1957 said:
I just checked T-Mobile and Verizon's website. Their instructions are pretty much identical. Bring the phone to the store for either an exchange or refund. It's not surprising that Verizon is more ****ed up about what to do than T-Mobile is.
http://www.samsung.com/us/note7recall/
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That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
shook187 said:
That's old news buddy... Verizon is giving instant refunds and removing phones off customers accounts having Samsung responsible for retreating phones.
Sent from my SM-N930T using Tapatalk
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Then maybe Verizon should update their website. I take that as their official word over whatever some flunky customer service rep says.
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
Deleted
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Then there's the chance that they'll shut your service off by the IMEI.
Wow, if this true x-mas coming early this year, I can always use tablet and still have my N3 for phone calls, my only regret is updating the phone to latest firmware (seems I can't learn this lesson, don't fix it if it ain't broke, updates are mostly not for my benefit), I wish I could root it now, more than ever. If I was rooted I could change IMEI to one of my older phones, I'm such an idiot for updating.
Nope, but I can confirm they let you keep EVERYTHING it came with. Just swapped mine for the S7edge again. They gave me the pen as a keepsake...lol, and didn't want the box or anything else.
LOL
phenixof4 said:
. Every t mobile Customer should have their EIP closed so it's a free phone yes.... o Checked my t mobile online account today and it says that I paid off my EIP. Called the customer rep and she told me I don't have any EIP. Now it's time for some rooting lol
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Click to collapse
Not mine. It still showing up on my account.
Eip still showing up on mine too...i dont want a refund lol I want my note 7 with future updates and support. This blows. I really hate downgrading. T mobile did tell me there isn't a time frame for a return/refund. So I'm keeping it at least until the beginning of the year or given a time limit. I also heard they are releasing the s7 edge in blue coral. I make swap the note 7 out for that if we can't keep these notes for free (which I doubt)
but if the phone is lost or stolen, are they going to charge you full price for it? all those returned phones should be going to landfill and I'm not sure they will be paying for shipping back to Samsung, which could be dangerous all by itself. Also, I'm not a lawyer but if they keep charging you for the phone, they keep the sale of the phone valid and possibly liability attached to that sale. If the sale is void and you're instructed to return the phone either to Samsung or Tmo store, then I would think liability would shift to person not following the instructions? I don't know, but we will see soon. I also don't think there should be a time limit, so what happens if I return the phone 6 months from now? In 10 months we should have Note 8 (or whatever rebranding they come up with). I'm going to wait and see, I think I have higher chance of getting injured by texting distracted driver than my phone catching fire and I wouldn't even dream of not driving anymore.
RaymondPJR said:
I already updated to the latest firmware, so rooting is out for me if I keep this phone through any eventuality. Oculus disabled the Gear VR, so I can't use that! Then there is always the small but ever present danger this phone could go up in smoke, probably at the worst possible time! What's more, Engadget says production has been 'permanently' halted, so, if true, no hope of a third 'fixed' version! Nothing else out there that I want, so, so depressing!:crying:
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Click to collapse
I so agree i am torn to stay with samsung or maybe try the new LG V20 but no other phone out there says damn i need to have that like the Note 7, I am thinking of going to the Samsung Galaxy S7 Edge or just back to Note 5 because at this point i got the Gear fit 2 the Gear VR and the 256gig card was just shipped so best bet is just to stay with Samsung and wait till something better comes out.
douger1957 said:
Let you keep it AND refund you? Not very likely. And since every Note 7 in the field is a litigation ticking time bomb, I doubt they'd want you to keep it either.
I've railed about T-Mobile's horrible customer service throughout this ordeal. But the fact is: T-Mobile is the middle man here. Morally speaking they hold an obligation to their customers. Legally, not so much. That said, I don't see them doing much that Samsung won't reimburse them for.
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I've had exceptional customer service with them through this ordeal. The local store wouldn't refund me for my LED case or Seidio case since it wasn't purchased from their store. I made a call to T-Mobile and told them I wasn't pleased with the experience and was credited on my bill for the two cases - just asked me how much I paid for them.

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