Related
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
Record it please. I know someone will need to know in the future
Sent from my SM-N910T using XDA Free mobile app
Here's a video:
Hope this helps.
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
kndchaos said:
My very late, in rush butt started running without realizing that my phone fell out. I got the phone back from a stranger after multiple attempts to unlock my phone and keep it. Anyways, my friends and I, we came to conclusion that my phone was ran over by a car, face down on the asphalt. Tech21 screen protector on it has multiple holes and dents from the surface of the asphalt. Luckily enough, everything is fine but the screen, of course. It cracked every where. Every tallest bumps of the road left a crack on the screen. I can barely read but actual screen is FINE. THANK GOD!!
SOOO end of story. I ordered repair kit on eBay but I was wondering if anyone went through changing the glass on Note 4 yet? am i the first one?? T.T
Edit: it's my first time replacing the glass but I've dealt with similar stuff before. If anyone would like a video of it, I could try to record it. If I crack my screen, people could cry with me or laugh at me.
Click to expand...
Click to collapse
parags1982 said:
Dropped my phone while riding my motorcycle. Glass cracked but the lcd and digitizer works fine. I ordered new glass online and called all the cell phone repair shops in my city. 1 person said that they have done it before so will be taking my phone this weekend to see if it can be fixed.
Click to expand...
Click to collapse
It would work better if you had the machine to separate the glass from the screen. I will say if the screen is badly cracked up you might have a really low success rate.
why not just buy a whole screen? they are under $200 the last time i checked on ebay. less risk and less headache.
you can even try just the glass after you replace the screen just to do it and if it works you have a back up, if not no loss.
i have a machine and hardly use it cuz how bad people break their screens today, whole screen is the safe bet.
i don't know if its the same in your area but most places charge $100-150 to replace the glass and most places don't reapply new adhesive to the digitizer and glass . so the glass is being held onto the phone by the frame only.
BACARDILIMON said:
If a car ran you phone over I am very sure you have internal damage. Good luck
BAD ASS NOTE 4
Click to expand...
Click to collapse
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
kndchaos said:
Like your signature says, it's a badass Note 4. I've been handling android phones since MotoDroid and I can guarantee you that there's no internal damage to Note 4. Im still a flashaholic and my phones battery life and performance hasn't been effected at all. Yay me
Click to expand...
Click to collapse
I agree completely. I dropped the phone on the road while riding and except the top right corner crack on screen there is no damage. Somewhat surprising because i must be atleast 30 mph and the force with which it fell, should have broken into pieces. Not even the back cover came off the phone.
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
kndchaos said:
I just finished after 5 hours of job. I'll post pictures when i can with my friends phone. I got b
Click to expand...
Click to collapse
no update?
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Face_Plant said:
My screen cracked while snowboarding and Repairs Universe offers a new glass/digitizer assembly for $189. I contacted Samsung and they offered to repair it for $197.77, so for an additional $8 someone will do it for you. The only downside is you'll be without a phone for about 1.5-2 weeks.
I was worried about the stuff from Repairs Universe being genuine Samsung parts (wanna make sure I get a real 1440p screen and not Chinese knock off crap that's only 720p), so I contacted them. They assured me that it is a genuine Samsung screen, but they could have been lying to me just to get a sale. For that extra $8 I'll get genuine Samsung parts and it'll be getting done properly by someone that know what they're doing.
So for anyone that needs a new screen those are two options for you.
Click to expand...
Click to collapse
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
xxaarraa said:
That's good to know, thanks for sharing. Yes, I agree, I'd go directly to Samsung as well, considering price is roughly the same.
Any chance you can share the phone/email of the department at Samsung you contacted? Would be good to have that handy.
Click to expand...
Click to collapse
I went to their website on my phone, clicked on contact us, and did a live chat with one of their customer service people. It'll ask you to choose which product you're contacting them about (phones, TVs, appliances, etc) then what kind of phone. They'll ask for your IMEI number and all that jazz. I found them to be quite polite and helpful.
The only down side is you'll be without a phone for about 2 weeks, so make sure you have a backup phone to use or prepare yourself for terriblewithdrawal from not having your Note...
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
holycow1 said:
Guys the people you want to contact isn't Samsung. It's their only authorized repair service in the United States. The name is RSI found in both Plano and Hurst, Texas. Here's their website: www.repairsvc.com
Dealing with them directly should reduce your wait time.
Click to expand...
Click to collapse
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
Click to expand...
Click to collapse
Might as well go through samsung if its that much
btort1 said:
Might as well go through samsung if its that much
Click to expand...
Click to collapse
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
richlin71 said:
FYI I just called these guys and they only replace the whole screen component for a flat $193 and it takes 5-7d.
Click to expand...
Click to collapse
Yes, that's the price they charge. I was letting everyone know that these are the guys that Samsung uses. They use genuine OEM parts and are the only repair center in the United States authorized to do Samsung repairs. If you look earlier in the thread, someone said that Samsung charges $197.77 with a 1.5-2 week turn around. As you just said yourself, this method would be $5 cheaper and 2x faster than going through Samsung to get the same place to repair your phone. Just was putting it out there if someone wanted 100% assurance that they were getting genuine OEM parts but didn't want to wait 1.5-2 weeks that Samsung quoted them.
ummduh said:
$175 deductible through tmo/assurance. Overnighted brand new phone BNIP, done.
Click to expand...
Click to collapse
Yup same reason I haven't cancelled the tmo 'jump' subscription. You do have to factor in the $10 per month subscription price though, so if you break your phone in 10 months, it's $275.
T-Mobile insurance to replace phone is $175 I just filed a claim on Saturday and got a new phone not refurbished today. The only problem is I had a Note 4 in White but they sent Gray since White was not in stock. I called T-Mobile and complained and got a $30 credit applied to my account so I really just paid $145
So I purchased my note 4 for $850 and so far so good. Last week I noticed a dust particle under the front facing camera affecting my selphies so I opened the note quite nervously to remove the dust and all is perfect.
I researched on YouTube, voided my warranty and after opening my note 4 10 times already, I feel like an expert on opening this thing and know that I can replace almost any component of the note.
I have the black version and recently just ordered a white replacement home button to spice things up a bit.
If anyone has any questions about repair, shoot me a PM.
Sent from the first Samsung Galaxy ever
did you follow :
https://www.ifixit.com/Teardown/Samsung+Galaxy+Note+4+Teardown/34359
Yup
Sent from the first Samsung Galaxy ever
Hello everyone,
First of all , I apologize for my English, I 'm French . I , used google translation to post this message.
I have a big problem with my Note 5 (SM- N920C purchased from T dimension in October ) . Aesthetic concern ; let me explain :
In the upper left corner , it makes me like an air bubble between the screen and the casing of the Note 5. As if I had a screen protector peeling , except that it is under the screen.
I discovered this default for the first time last Saturday. At first, it was so small , but it grows by the day !!!!
I specify , my Note 5 since the beginning is protected by a tempered glass. It is never dropped or has never suffered shocks.
Am I alone in this ?
I think it'll be back to the sender for security; Be 'm trying to do with Samsung France , otherwise it's back at T- Dimension for service ..
I am disgusted...!!!!
twoesse said:
Hello everyone,
First of all , I apologize for my English, I 'm French . I , used google translation to post this message.
I have a big problem with my Note 5 (SM- N920C purchased from T dimension in October ) . Aesthetic concern ; let me explain :
In the upper left corner , it makes me like an air bubble between the screen and the casing of the Note 5. As if I had a screen protector peeling , except that it is under the screen.
I am reporting on Saturday. At first, it was so small , but it grows by the day !!!!
I specify , my rating since the beginning and protected by a tempered glass. It is never dropped or has never suffered shocks.
Am I alone in this ?
I think it'll be back to the sender for security; Be 'm trying to do with Samsung France , otherwise it's back at T- Dimension for service ..
I am disgusted...!!!!
Click to expand...
Click to collapse
I have a very similar issue by my home button could you please post a picture
GOIGIG said:
I have a very similar issue by my home button could you please post a picture
Click to expand...
Click to collapse
Could you also post a picture ?
That is the separation of the film of paint and also a shatter resistant coating underneath the phone. It's basically a small piece of adhesive attached to a screen protector like plastic material that separates from the phone. That's how I have my note 5 with the clear back
Sent from my SM-N920T using Tapatalk
Ok. My phone is under warranty , I think I'll send it back .
How you doing to repair the back cover ?
twoesse said:
Ok. My phone is under warranty , I think I'll send it back .
How you doing to repair the back cover ?
Click to expand...
Click to collapse
Definitely send it back, and I did this a long time ago to the s6 a few weeks after it came out and then to my note 5, people do it differently then I do, I personally like how I do it. Because it's faster and better on the glass. Most people use a razor blade but isopropyl/ nail polish remover does the best, keeping the glass from scratching and you can peel it all off and one sticker, make sure to let it soak in the nail polish remover for 10 minutes, one of the edges will inevitably peel up. I'll be 100% honest, I've never been one to brag. But anytime I see anyone with an 05 I have to show them my phone, when I do almost every single time is "holy crap that's cool" when I saw the article on my google now page saying that this guy had a cooler note 5 then i did. I couldn't help but to laugh because my note 5 was already clear lol honestly though it brings back a very retro feel. I'm trying to buy as many note 5 back covers as I can. So I can convert them and sell them clear. For just a little bit more than I bought them for so I can break even. honestly I'd rather everyone have the clear back then the platinum gold or the sapphire blue. The Pearl was pretty nice and so is the silver. sorry for deviating topics. But what I must say is the problem I'm having is much smaller but it's definitely what's happening with you as well I don't think Samsung will have any issues letting you return it. Obviously I voided the warranty on mine lol so they wouldn't do anything in my case. So it looks like it's $124 to replace the screen
Sent from my SM-N920T using Tapatalk
Just ask for an exchange.
I sent a message to T- Dimension Hong Kong to explain my problem. Their technical department told me that for them, this defect is due to exposure with water, therefore invalidate the warranty .
Obviously , my rating has never been in contact with water , it's great no matter what !!!!
Just send an email to T- Dimension with a link to a video or Note 5 is immersed for a while . We see very clearly that once out of the water , the rating has not suffered the same fault as mine. I do not know if will be enough to make them change their mind ...
twoesse said:
I sent a message to T- Dimension Hong Kong to explain my problem. Their technical department told me that for them, this defect is due to exposure with water, therefore invalidate the warranty .
Obviously , my rating has never been in contact with water , it's great no matter what !!!!
Just send an email to T- Dimension with a link to a video or Note 5 is immersed for a while . We see very clearly that once out of the water , the rating has not suffered the same fault as mine. I do not know if will be enough to make them change their mind ...
Click to expand...
Click to collapse
i have same issue and yeah! never been contact with water .:/ dont know what to do
T dimension has nothing to do with my problem. The fault was not enlarged. For now , I leave like that. However, one thing is sure : I never will buy anything from T Dimension . I'll wait patiently Note 6.
Where did you bought your Note 5 ? Is it a N920 C ?
I have the same dam issue. I was gonna contact Verizon, but know they will say it's water related. Never been near water... Argghh
Sent from my SM-N920V using Tapatalk
You Sr. R NOT ALONE
twoesse said:
Hello everyone,
First of all , I apologize for my English, I 'm French . I , used google translation to post this message.
I have a big problem with my Note 5 (SM- N920C purchased from T dimension in October ) . Aesthetic concern ; let me explain :
In the upper left corner , it makes me like an air bubble between the screen and the casing of the Note 5. As if I had a screen protector peeling , except that it is under the screen.
I discovered this default for the first time last Saturday. At first, it was so small , but it grows by the day !!!!
I specify , my Note 5 since the beginning is protected by a tempered glass. It is never dropped or has never suffered shocks.
Am I alone in this ?
I think it'll be back to the sender for security; Be 'm trying to do with Samsung France , otherwise it's back at T- Dimension for service ..
I am disgusted...!!!!
Click to expand...
Click to collapse
My Birthday is Aug 21 the same day the note 5 was release i was ecstatic to get my new phone i had issues with the first one an sent it back getting a new refurbished one <--- I know funny right we pay all this money to buy a new never used product to have issues with it and have to send it back for a sec. hand item.. well to the point i had a screen protector on my devise and removed it thinking there was a fold in the corner to find out the was a strange bubble under the glass and for a sec i thought i cracked my phone at first wasn't a big deal but now its def. bigger and noticeable.. only solution is WARRANTY!!! to get another depreciated value refurbished Note 5.
Ask samsung exec to prove that phone is in contact with water, if they can't replace the phone.
JesseMT4G said:
I have the same dam issue. I was gonna contact Verizon, but know they will say it's water related. Never been near water... Argghh
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
Well just FYI because I didn't want to get charged for water damage either. And I thought to myself but how can you check the Samsung Note 5 for water damage. So to my curiosity looked it up so if you use a pen and pop open the SIM card slot and remove it get a flashlight and look inside to see there should be a little white square meaning no water damage. If red then you may have dropped it in water at some point and don't remember hope that helps ease your mind when contacting your provider.
I am in Brazil and I have the same problem, common in the first pictures ... still did not take the technical assistance ... we'll see the excuse that will give ...
Same issue in a Verizon Note 5, upper left corner. I need to get this in before my warranty expires.
fghtffyrdmns said:
Same issue in a Verizon Note 5, upper left corner. I need to get this in before my warranty expires.
Click to expand...
Click to collapse
Just got the same on mine. Top of glass to under the earpiece and from the notification light to past the camera. Friend of mine just mentioned that it looks like he has water damage on his but he didn't spill anything, told him it's probably the same issue. Calling Verizon for warranty and he's going to TMobile, we'll see.
OMG... it's global problem. I have the same bubble... same place... left corner... And I'm sure, It's not a water damage. My phone is under warranty, but I'm afraid, they'll say me It can be changed... we'll see.
I have the same problem. About five days ago a bubble appeared, and it has quickly been spreading across the top of the phone. No drop damage, no water damage, even pulled the sim to double check and the litmus is still white.
I called T-Mobile and they tried to tell me it constituted as physical damage that voided my warranty... So I called Samsung, who told me a screen repair was covered by warranty. My city has a walk in repair shop, so I will be going in tomorrow to get the screen fixed.
I got the bubble too. 9 months old. Upper left corner. Sprint model.
I received the Note 8. I am not being picky here. But, my friends got it otherwise. Hence this question.
No seal on the black box.
The front and back of the phone have some bubbles w air/ dust (small but noticeable)
So, is it just me?
Reference:
https://imgur.com/a/1GuqL
myechophone said:
I received the Note 8. I am not being picky here. But, my friends got it otherwise. Hence this question.
No seal on the black box.
The front and back of the phone have some bubbles w air/ dust (small but noticeable)
So, is it just me?
Reference:
Click to expand...
Click to collapse
interesting, but the Note 8 box supposed to have a seal. you could check the sides of the box (where it opens) to see if you notice anywhere that has glue residue (it should be to the right of the down facing arrow). if it looks like it was removed then, yes, quite possible someone checked out your phone before you. other than that it could be someone at the factory with dirty gloves handled your device.......OR they shipped you a returned device......
Note 8 direct from samsung do not have seals... I had 3 (2 att and 1 unlocked) and none had seals on the box BUT if there were bubbles and dust under the film someone most likely removed the film and then replaced it.
Did you buy it from someone? I've had that **** on swappa where people say new resale and I find the film removed or bubbles behind it. I don't k ow why people feel the need to lie.
I don't see any seal on my phone box at all, and no glue anywhere. Verizon Note 8.
Craleb said:
Note 8 direct from samsung do not have seals... I had 3 (2 att and 1 unlocked) and none had seals on the box BUT if there were bubbles and dust under the film someone most likely removed the film and then replaced it.
Did you buy it from someone? I've had that **** on swappa where people say new resale and I find the film removed or bubbles behind it. I don't k ow why people feel the need to lie.
Click to expand...
Click to collapse
It's from Samsung direct... I understand about the seal. But bubbles on both front and back is what is freaking me out
lennie said:
interesting, but the Note 8 box supposed to have a seal. you could check the sides of the box (where it opens) to see if you notice anywhere that has glue residue (it should be to the right of the down facing arrow). if it looks like it was removed then, yes, quite possible someone checked out your phone before you. other than that it could be someone at the factory with dirty gloves handled your device.......OR they shipped you a returned device......
Click to expand...
Click to collapse
My friend ordered 2 tmobile phones from Samsung direct. Both had the seals....
myechophone said:
My friend ordered 2 tmobile phones from Samsung direct. Both had the seals....
Click to expand...
Click to collapse
The Tmobile ones from Samsung and direct from TMo have seals. The ones from other carriers and unlocked do not. If you read the seal, it has a bunch of Tmobile legalese, so it's TMo who puts those in (or they have a contract with Samsung to put a TMo seal for them).
lennie said:
the Note 8 box supposed to have a seal.
Click to expand...
Click to collapse
What is the source of that information?
Mines was sealed T-Mobile however I did noticed some air bubble on the top part of the phone I thought it was odd but didn't pay much attention
harveydent said:
The Tmobile ones from Samsung and direct from TMo have seals. The ones from other carriers and unlocked do not. If you read the seal, it has a bunch of Tmobile legalese, so it's TMo who puts those in (or they have a contract with Samsung to put a TMo seal for them).
Click to expand...
Click to collapse
Hmm. That makes sense. How about the dust or air bubbles??
Gary02468 said:
What is the source of that information?
Click to expand...
Click to collapse
Just anecdotal evidence. Everyone I know that bought a Note came with a seal. And the phones I've bought brand new in the past all came sealed. So I would assume all new phones comes sealed, if I am wrong then ok.
I traded in my Note 8 as part of the deal to get the S10+. I think the S10+ is a great phone- though a bit overhyped by reviewers. The Note 8 trade in value was generous.
My question is- how long does it take Samsung to assess the trade in? My Note 8 was in excellent condition, but Samsung's criteria for acceptance under terms and conditions is broad. I would prefer returning the S10 if they don't accept my trade in. Samsung support was all over the place on this- anywhere from a few days to a few months.
My Note 8 is was already received by Ingram Micro/Samsung for processing.
Sent from my SM-G975U using Tapatalk
Not from experience but from talking to people that have done the trade it is all over the place. I know one person that took almost a month and one that got the phone back because they said it was cracked, which it was but apparently after he shipped it or Samsung received it. I've seen reports where people said it was a slow process. Because of the hype and how slow they shipped, I would guess that the trade inspection will be slow also.
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
jimsey said:
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
.
Click to expand...
Click to collapse
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
Click to expand...
Click to collapse
dansan382 said:
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
Click to expand...
Click to collapse
Same here, took 3 different vid's of every aspect of the phone and factory reset and turning it on and off. My S9+ does NOT have 1 tiny mark on it! Packed it like nobody's business!!! Better than anything I've ever received, especially Samsung lol. If they try to screw me they are gonna have issues with me freezing my Samsung card and fixing the entire situation!!!!!
dansan382 said:
I did the exact same thing - took a nice 4k video of me using the phone, front and back of it along with the about phone screen showing the serial #. I'm dropping mine off to FedEx today to be sent back.
Click to expand...
Click to collapse
Did they email you a shipping label?
Tel864 said:
Did they email you a shipping label?
Click to expand...
Click to collapse
Yup. after your order arrives they will email your a return FedEx label. I just sent the phone back in the same box that it arrived in.
I have the shipping label and will also be taking pictures...
Good ideas. I'll be packing mine up this weekend hopefully and I'll be sure to video the heck out of it.
I signed up for the trade in but ended up selling my S8+ instead. The terms, as stated above, made me worry so I sold it right after getting my S10+. I had a few small dots on the chassis where there was shiny metal showing, mostly on the bottom and sides of the phone. I must have had some sand or something get into my case because I barely ever removed it and all the dots were covered by my case. The S8+ sells around me for just as much as Samsung offered ($300) so I got what they will charge me for in a few days I guess.
Samsung received my trade in on Wednesday. Waiting for an email from them. Perfect condition s9+
Sent from my SM-G970U1 using Tapatalk
I mailed my trade in iPhone 8 in to the Fort Worth center and they received it on Monday. Today (2am Thursday) I received an email saying that everything is good.
"We’re happy to inform you that your Trade-In was successful and your device met all of the eligibility requirements."
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
Click to expand...
Click to collapse
Does anyone know what their policy is regarding screen burn-in? I am waiting for an S10 which I'm upgrading from an S9, which has a mild case of screen burn-in. It is barely noticeable and is only visible when the background is white. It's basically a ghost of a few home screen icons at the bottom of the screen.
jimsey said:
Samsung UK site says they will make a decision on the condition of your return and notify you within 10 days.
I've traded in a pristine s9+ for an s10+, I took a 5 minute video showing the device from every angle before putting it in the sealed return bag -
i also traded in my wifes s7 edge for an s10e, given it was 3 years old the s7 did show some signs of wear and tear.
5.2 of the trade in terms conditions says
It must only have normal wear and tear - there must be no damage or blemishes to
screen/LCD and the casing around the device including the camera lens must not be
cracked. No level of liquid damage is acceptable
I think this is bit contradictory on one hand it can show normal wear and tear, on the other hand it must have no damage or blemishes ! (this could easily be argued as an unreasonable contract term)
If i dont get offered the full trade in value then the s10 will be going back, will just have to wait and see.
Click to expand...
Click to collapse
just received confirmation that my switch has completed ok s9+ to s10+, i posted it 4 days ago.
Not heard re my s7 trade in yet and that's the one I'm worried about because it definitely showed signs of wear and tear, no cracks, but a few light scuffs to the screen and back glass
Successful Trade In
Phone: Note 8 ATT unlocked
Condition: Had scratches on screen. No cracks on screen or rear camera housing. Light scuff on sides.
Date send: March 7
Date received: March 12
Trade in Result: March 20
ariendj said:
Phone: Note 8 ATT unlocked
Condition: Had scratches on screen. No cracks on screen or rear camera housing. Light scuff on sides.
Date send: March 7
Date received: March 12
Trade in Result: March 20
Click to expand...
Click to collapse
I've wondered about scratches. They say normal wear and tear and only specifically mention cracks. My trade is being delivered today and I was hoping for a little better than 8 days.
They got my S8 on March 8, but I haven't received any confirmation from Samsung regarding the status of my trade-in at all
They received my s9+ on the 13th. Still waiting for word from them
Sent from my SM-G970U1 using Tapatalk
Since Samsung isn't even handling the trade-in at all, I wonder how Ingram Micro and Samsung handle the inspections. I'm guessing Ingram Micro does the inspections on so many phones and then sends a report to Samsung on a weekly basis. I'll bet they have a ton of phones waiting on inspection.
EDIT: I noticed that my replacement has been delivered and that changed something on my order. The note over on the right about if you don't want to trade don't send the trade-in has disappeared. That was there on my order until the trade was delivered today.
npthaiduong said:
They got my S8 on March 8, but I haven't received any confirmation from Samsung regarding the status of my trade-in at all
Click to expand...
Click to collapse
Update: I just received an email today from Samsung said my trade-in was successful. My S8 has a quite significant dent on the top right of the body when I dropped the phone. Also the screen has a severe problem with the pink line (half of the screen is tinted with pink color). With all of that problem, I was surprised that my trade-win got through without a single hiccup.