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So with all these loose screens - that are fixable with a little re-manufacture... when is the google nexus refurb store going to open.
( Apple has one ).
Id expect that the ones that haven't been shipped with the issue will be fixed then sold as new. Those sent back will most likely just be repaired.
Hello, Guys received my Nexus 7 32GB 3G yesterday just notice it has about 4 Stuck pixels on the screen.
By the way guys how do obtain an RMA number off google tried emailing and phone customer service still having no response at all.
Nexus 7 was purchase @ Uk Google Play Store.
Give them a call 0800-328-6081 uk
I myself just spoke to them half an hour ago, they answered within 2 minutes and were very helpfull.
Sent from my HTC One X
http://en.wikipedia.org/wiki/ISO_13406-2
intel007 said:
Give them a call 0800-328-6081 uk
I myself just spoke to them half an hour ago, they answered within 2 minutes and were very helpfull.
Sent from my HTC One X
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Yes just phone up sadly they only do advance replacement service. (By placing a £240 hold on my credit card or send it to ASUS.) Wish google offered a replacement service without placing a hold on your credit card.
Well I just ask for a refund instead.
Will purchase again when the 3G Version is available at my local stores.
Why are you concerned about the hold on your credit card? They don't charge it. Its just insurance for them in case you decide to not send in the original for whatever reason. I sent back 2 or 3 of the 16 gb wifi versions when they came out and got holds placed on my credit card each time, but there was never an issue with google removing the credit card hold after returning the original. Whats better is that they give you like 3 weeks to return the defective unit.
ToyGun1 said:
Yes just phone up sadly they only do advance replacement service. (By placing a £240 hold on my credit card or send it to ASUS.) Wish google offered a replacement service without placing a hold on your credit card.
Well I just ask for a refund instead.
Will purchase again when the 3G Version is available at my local stores.
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I can't think of any retailer that will just send you out a replacement device costing $250 and not put a hold on your card to ensure that you return the original. It's common sense for them to protect themselves. What if you purchased the original unit with a card that doesn't have any funds left on it, was canceled, etc.? And if they only did a $1 hold to verify a new card, that doesn't show them that they could put the full balance on it down the road if necessary.
It's not like they're going to just take the risk and send you a bill (hoping you'll pay it) if you didn't send back the defective unit.
Google is already providing a premium service by proactively sending you out a replacement device before getting your other unit back. They only do this for direct customers. If/when you buy your new unit from a retail store, you will have to deal directly with Assus Support. And they do NOT send out replacement units ahead of time at all - which means you will need to mail back your defective unit and wait weeks for them to replace it.
Hello All,
I wanted to ask, if you buy your device from the google play store and had to do a warranty replacement, does google use refurbished devices like Motorola or do they send out new in box devices?
I am just trying to decide where would be a better place to buy the phone from, Amazon or google.
As price is the same, return policies and warranties would be the only difference.
Thank you!
backdown00 said:
Hello All,
I wanted to ask, if you buy your device from the google play store and had to do a warranty replacement, does google use refurbished devices like Motorola or do they send out new in box devices?
I am just trying to decide where would be a better place to buy the phone from, Amazon or google.
As price is the same, return policies and warranties would be the only difference.
Thank you!
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Google sent me new in box.
prdog1 said:
Google sent me new in box.
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how long ago was this?
backdown00 said:
how long ago was this?
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1st of March.
They're all new. They don't repair or refurb. They send you a new one, which puts a hold on the handset value on your card. They release the hold once you send your old one back
danarama said:
They're all new. They don't repair or refurb. They send you a new one, which puts a hold on the handset value on your card. They release the hold once you send your old one back
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this is very good to know. I have heard Motorola sends out refurbs, but if google only sends out new devices, no reason to not buy from them.
backdown00 said:
this is very good to know. I have heard Motorola sends out refurbs, but if google only sends out new devices, no reason to not buy from them.
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Another reason is google won't care of the bootloader is unlocked.
I called google support for the hell of it and they said that they actually replace devices with refurbished units, which contradicts everything said here. Was this rep mis-informed? Is it possible they only use new in box devices for the first year of the device until they have a good amount of refurbished ones?
backdown00 said:
I called google support for the hell of it and they said that they actually replace devices with refurbished units, which contradicts everything said here. Was this rep mis-informed? Is it possible they only use new in box devices for the first year of the device until they have a good amount of refurbished ones?
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Maybe he was misinformed. They charge you full price for the replacement phone if they discover the one sent back voids warranty. They cannot charge you full price for a refurb.
The one I got today looks brand new. Brand new, Sealed box, the works.
danarama said:
Maybe he was misinformed. They charge you full price for the replacement phone if they discover the one sent back voids warranty. They cannot charge you full price for a refurb.
The one I got today looks brand new. Brand new, Sealed box, the works.
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I will say this, Motorola does the same thing. They put a hold on your credit card for roughly $500 until you send the older device back. I am going to order through the play store I think, there is no real benefit to ordering elsewhere other than amazon for an extra 2 week return period.
random question, what was the build date of the brand new unit you just received?
backdown00 said:
I will say this, Motorola does the same thing. They put a hold on your credit card for roughly $500 until you send the older device back. I am going to order through the play store I think, there is no real benefit to ordering elsewhere other than amazon for an extra 2 week return period.
random question, what was the build date of the brand new unit you just received?
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I'll check it in a bit, i'm just copying data to it at the moment.
FYI how the Google RMA works, they send you a link and you use the Google play online purchase to get your replacement unit. The only difference is that you don't actually get charged, But you add it to your cart and purchase it like you do the first unit
During the early part of the life cycle of the device, they replace with new units. Later on, towards the end of life of the device (like when nexus 6 was about to come out and I replaced a nexus 5), they will offer refurb. If you look at the link you are provided, if it does not say refurbished when ordering, it is a brand new unit. When I received links for refurbished, they provided me with another link that clearly stated refurbished. Google for the most part will just give you a brand new unit. I am talking from personal experience with 2 different nexus 5 units and my nexus 6...all of which went through the RMA process.
backdown00 said:
random question, what was the build date of the brand new unit you just received?
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31st January
danarama said:
31st January
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Thank you dan. Question for you, is that the date from the boot loader or the box? The reason I ask is I've found some large discrepancies on manufacture date between the box and boot loader.
If you wouldn't mind, could you run your imei through the below link and reporting the manufacture date it has there?
https://imeidata.net
The warranty section shows the actual manufacture date of the device. I'm curious if google is reboxing repaired units or is truly sending out new units.
January just seems like either its extremely old stock or it was reworked.
qnzesc0bar said:
During the early part of the life cycle of the device, they replace with new units. Later on, towards the end of life of the device (like when nexus 6 was about to come out and I replaced a nexus 5), they will offer refurb. If you look at the link you are provided, if it does not say refurbished when ordering, it is a brand new unit. When I received links for refurbished, they provided me with another link that clearly stated refurbished. Google for the most part will just give you a brand new unit. I am talking from personal experience with 2 different nexus 5 units and my nexus 6...all of which went through the RMA process.
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So basically when we roll around to October of this year - if you had a defect it'd more than likely be a refurb device and not a new one?
backdown00 said:
So basically when we roll around to October of this year - if you had a defect it'd more than likely be a refurb device and not a new one?
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Well, depends if they have new units still. If they still have new units, you'll most probably get a new unit. Once they are out of new units, you would get a refurb.
Hi,
My partner's Nexus 6 has started to suffer from a faulty camera and I was going to return it for repair as it's still in warranty.
I don't have the manual to hand so I was wondering if someone could tell me if I have to report the repair via the phone in the UK as the Web system seems to be for US customers and roughly how long they take to return the phone.
Thanks
I live in the UK and used this link when my N6 began to suffer the peeling back problem.
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Google were as good as gold. They asked for photos of the phone to show the problem (maybe doesn't apply in your case) and sent me a replacement with a return pre-paid label. The delivery was very quick - as I remember (I have a bad memory) I had to use a link they sent me to order a new one, but didn't charge my card - pretty much like buying a new one but free...
It took only a few days - but I was never without a phone.
Thanks for the link but I brought the phone through carphone warehouse as Google didn't have any in stock when I got the phone. Can I still use this service?
Ah, that puts a different light on it. You can certainly try asking Google - after all, it's their phone. But legally your contract is with Carphone Warehouse, so I think Google would be within their rights to tell you to start with them.
My experience was so good (not only with my N6 in warranty, but also an 18-month-old N5 which was strictly out of warranty, but still covered under the Sale of Goods Act) that I would definitely give the Google link a shot. The worst that can happen is that they send you to to CW.
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
**Update: got the warranty phone yesterday, definitely refurbished. Whats worse is that the phone has 2 scuffs on the top left and bottom left and a nick on the top right. Its not horribly noticeable but the phone i turned in was in perfect condition and why do i get a dropped abused phone?
Going to haggle T-Mobile about it and see what they will do, most likely ship me out another refurbished device...
kuulhus said:
Hi Guys
I am about to do a warranty exchange today for my galaxy s8 plus, i had a issue where i was not able to charge the phone because it kept saying moisture detected when there was no moisture in the port (i cleaned out the charging port and usb c cable as well). I have also been having a few issues with the phone freezing here and there so i am going to do a warranty exchange.
Before i do though, does anyone know if the warranty phones that T-Mobile is sending are new or refurbished? My phones not THAT wanky where i would want to take a risk with a refurbished phone.
I just want to know if any of you guys have done the warranty exchange, and if yes when? and did you receive a new or refurbished device.
Thank You!
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Click to collapse
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
When I did mine I got a new phone. I did it through T-Mobile about 2 weeks after I got the phone.
Most cases they send you a refurbished phone. It usually comes with out accessories and no original packaging.
I think the only problem with refurb units it the aesthetics, I wouldnt want an $800 device to LOOK like **** however, I am ALL PRO repair and fully believe in hardware repair, as long as it is done by a competent person..... The internals / logic board circuits are all the same in refurb and in new, it would be nice if refurb units get to have improvements but highly unlikely due to schematics..... anywho, I whouldnt worry too much about receiving a refurbished unit as long as the exterior looks to your standards.... inspect it before walking out of the tmobile store, I dont know if youre able to do a store pickup, if not then it would be a bit more difficult to make your case with them......
just my 2 cents
When i send my mobile in for repair and they send me a scuffed used looking phone back, i would raise all hell on them.
Gesendet von iPhone mit Tapatalk
caloyzki said:
Mine is s8. And bought it brand new when bogo offers. Also exchanged it for warranty exchanged because of a red dead pixel. Went to T-Mobile store yesterday m Monday and they told me warranty exchanged always replaced with a refurbished units. Wtf! And they said hopefully i.might get brand new cause the phones is only just months old. But she said its not guaranteed though until T-Mobile will shipped the phone. Will update when i get it. Hopefully by end of the week.
Sent from my SM-G950U using Tapatalk
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Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
Sent from my SM-G955U using Tapatalk
caloyzki said:
Update.
My s8 exchanged already delivered to one of my nearest T-Mobile store. Can't pick it up today, i call the store and asked if its braned new and she told me it's a refurbished! Will go tom and check the unit.
Sent from my SM-G950U using Tapatalk
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Update:
Got my s8 exchanged this morning. Phone comes with T-Mobile packaging. And he said it is a refurbished unit. When i checked the unit it looks brand new. All stickers are still with the phone except from the front screens. No dings, no scratches or anything. And as soon as i turn it on. I already got firmware updates 3 times until May patched. So happy with my exchanged unit.
Sent from my SM-G950U using Tapatalk
It's my understanding that they (TMO) will attempt 3 refurb warranty exchanges before giving you a brand new device. I would be super picky, and return as many as you can that aren't 100% perfect.
I had the s7 edge that had the bottom right edge with completely dead pixels and it took 2 exchanges before I settled on a refurb - which just came back to haunt me Friday as I dropped my phone and it messed up the digitizer. No visible damage, and I had the famous unicorn beetle pro + TGSP combo and never had a bad drop until Friday. Had that refurb for 11 months and couldn't do anything with it. So here I am with the s8 now (the + was too dang big lol).
If I had to guess based on the s7 unit I got, it had a screen replaced and was done with poor quality parts. My wife drops her s7 edge on concrete what seems like every day and has had no issues.
tl;dr: keep sending them back until they agree to send you a new unit.
Torridred04 said:
Unfortunately you are hearing the truth. T-Mobile offers a timely exchanged device (Next Day if you have insurance, 3-5 without) at the cost of it being refurbished. Usually if an instance occurs within the first month of device launch you'll get a new one but past that there's no guarantee.
You can check to see once you arrive at the store. If the box inside the packaging is a slim T-Mobile box, then it's refurbished. If it's in the official box, it's brand new. If it's refurbished, you can refuse the order and it will be shipped back to T-Mobile at no cost to you.
You can go through Samsung. They cannot guarantee they will not use refurbished parts or device, but there is a chance unlike with T-Mobile. I went through them direct for a dead pixel on my S7E. Was without my phone for 19 days, but I got my same model back.
Best of luck.
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Yeah Samsung takes time lol but I make sure I have insurance with my phones so I can get new ones,not used ones