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I live in USA but do not have social security number because I am a student, (I am not a U.S. citizen) so I can not sign any contracts with carriers. I really want to buy Moto X and use it with AT&T, do you know if they are planning to sell it for full price?
Sent from my Galaxy Nexus using xda app-developers app
DarkVasyaK said:
I live in USA but do not have social security number because I am a student, (I am not a U.S. citizen) so I can not sign any contracts with carriers. I really want to buy Moto X and use it with AT&T, do you know if they are planning to sell it for full price?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
i literally just got back from the ATT store, they wouldn't sell it to me without an ATT account
The regular price is showing $579.99 on AT&T's web site. That is way too much for the phone considering the Nexus 4 is $350 and can be used on T-mobile without any contracts. If you really want this phone then I would say walk into a AT&T store and see what they can do. Even though you don't have a SSN there may be special exemptions for students.
That's really hard to consider Moto X over SGS4 Google Play edition considering the same price, and people say the camera is really bad
Will have to take a look at Moto X in store today
Sent from my Galaxy Nexus using xda app-developers app
DarkVasyaK said:
and people say the camera is really bad
Click to expand...
Click to collapse
"people" say a lot.
anotherdroid said:
"people" say a lot.
Click to expand...
Click to collapse
Look at the review samples or even the "photos" thread here in the X general forum.
You can sign the contracts without SSN, all you need to do is pay a $500 security deposit, they will return it to you within a year if you pay your monthly fee on time.
DarkVasyaK said:
I live in USA but do not have social security number because I am a student, (I am not a U.S. citizen) so I can not sign any contracts with carriers. I really want to buy Moto X and use it with AT&T, do you know if they are planning to sell it for full price?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I went into my local AT&T this morning trying to buy one off contract. They couldn't get the transaction to process though so the manager called support and was told that Motorola/Google are not allowing the Moto X to be sold off contract at launch.
Yeah, they told me that they won't sell it off contract for the first month
Sent from my Galaxy Nexus using xda app-developers app
i bought mine sort of off-contract. but, instead a month-to-month "contract". pretty sure it would be pointless to buy this phone outright from AT&T. it's entirely locked down to AT&T. until someone proves otherwise, i'm unsure this "GSM" phone will work off their network.
i could be way off...
anotherdroid said:
i bought mine sort of off-contract. but, instead a month-to-month "contract". pretty sure it would be pointless to buy this phone outright from AT&T. it's entirely locked down to AT&T. until someone proves otherwise, i'm unsure this "GSM" phone will work off their network.
i could be way off...
Click to expand...
Click to collapse
so how do I get them to do this? just say I want to use this month to month can I please buy this phone?
I'm on the $60 AT&T GoPhone plan. I was able to walk in buy one no commitment with no questions asked.
05GT said:
I'm on the $60 AT&T GoPhone plan. I was able to walk in buy one no commitment with no questions asked.
Click to expand...
Click to collapse
did you pay full $579 retail?
fitchpuckman said:
did you pay full $579 retail?
Click to expand...
Click to collapse
Yea,
I purchased it at full price. $579..
05GT said:
Yea,
I purchased it at full price. $579..
Click to expand...
Click to collapse
awesome. thanks for the info!
unbelieveably it is vailable in Future shop, Canad off the contract. I got mine on the release day. Even the future shop sales rep was shocked that usually system would not allow him to sell outright at least for a month...
lensgrabber said:
The regular price is showing $579.99 on AT&T's web site. That is way too much for the phone considering the Nexus 4 is $350 and can be used on T-mobile without any contracts. If you really want this phone then I would say walk into a AT&T store and see what they can do. Even though you don't have a SSN there may be special exemptions for students.
Click to expand...
Click to collapse
Not sure if you can get it without a contract, but I paid full price (I and under contract for another year and not yet eligible for an upgrade). I paid full retail, which in the store rang up as $540. Not sure why, since the web site shows $579.00, but I won't complain about saving $40.
BTW - the store I went to said they wont stock 32GB versions in store, they will need to be ordered online. I bought a black 16GB Moto X.
So if I walked into an AT&T store and buy their Moto X full price, will they let me unlock it to use it on T Mobile?
05GT said:
Yea,
I purchased it at full price. $579..
Click to expand...
Click to collapse
That's cuz yous a bawlin' G.
Sent from my Nexus 7 using Tapatalk 4
I Am Marino said:
So if I walked into an AT&T store and buy their Moto X full price, will they let me unlock it to use it on T Mobile?
Click to expand...
Click to collapse
I called GoPhone customer service and they gave me the unlock code.
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.
gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.
herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.
Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?
ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..
Struggling with getting the Dev edition and just getting the Verizon version when motomaker hits Verizon. There's the obvious plus with getting the Dev edition but I'm not crazy about the color scheme. Thoughts?
I am so glad I went with importing a Rodgers one and not going with a moto maker one. I have unlocked and rooted and xposedmoto has meant I can get rid of the WiFi gap, network icon etc.
Sent from my XT1058 using XDA Premium 4 mobile app
GR36 said:
I am so glad I went with importing a Rodgers one and not going with a moto maker one. I have unlocked and rooted and xposedmoto has meant I can get rid of the WiFi gap, network icon etc.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What part of the ATT bands does the Roger device support?
As far as I know they are one and the same device just with an unlockable boot loader
Sent from my XT1058 using XDA Premium 4 mobile app
GR36 said:
I am so glad I went with importing a Rodgers one and not going with a moto maker one. I have unlocked and rooted and xposedmoto has meant I can get rid of the WiFi gap, network icon etc.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Could you post a screenshot of the fixed WiFi gap?
Where did you import from? EBay?
-Sent from my Droid Mini.-
Attached is fixed spacing.
I imported from a friend of a friend.. But they are on eBay yeah. Factor in VAT if you importing as I got hit with £95 bill
If you can live with 16GB of storage, just import the Rogers version (for the unlockable bootloader).
ms0chez said:
Struggling with getting the Dev edition and just getting the Verizon version when motomaker hits Verizon. There's the obvious plus with getting the Dev edition but I'm not crazy about the color scheme. Thoughts?
Click to expand...
Click to collapse
I hope so!
I'm really getting tired of waiting... I saw Sprint and US Cellular have been added to the list of unlock codes posted by Motorola, no word on Verizon that I've heard. I did hear Dev Editions are about 2 weeks out, but I haven't seen that confirmed. I don't really care about picking my own color, it'd be nice but... I don't mind the color scheme of the Dev Edition or just getting friggin' a black one. I just would like Verizon to say when Dev Editions will be available or Motorola or Verizon to say if the codes will be coming out ever. I really want to get one the beginning of this week but don't know which way to go myself...
dubyajaysmith said:
I'm really getting tired of waiting... I saw Sprint and US Cellular have been added to the list of unlock codes posted by Motorola, no word on Verizon that I've heard.
Click to expand...
Click to collapse
Oops - I somehow missed that you're on Verizon. Both AT&T and Verizon have made their stance on unlocked bootloaders pretty clear.
GR36 said:
Attached is fixed spacing.
I imported from a friend of a friend.. But they are on eBay yeah. Factor in VAT if you importing as I got hit with £95 bill
Click to expand...
Click to collapse
So beautiful without the AT&T logo and the stupid WiFi gap.
-Sent from my Droid Mini.-
thedosbox said:
Oops - I somehow missed that you're on Verizon. Both AT&T and Verizon have made their stance on unlocked bootloaders pretty clear.
Click to expand...
Click to collapse
Yeah that is true. I don't quite understand the difference of offering me a code or selling me a dev edition but I rarely understand them. If anything they'd have a bit of proof of me voiding my warranty. I'll keep my cracked G nexus for a bit longer I suppose, see what time tells.
The Dev edition wont be available direct from at and t or verison. It is just able to be used on the network if bought from moto/best buy etc
Sent from my XT1058 using XDA Premium 4 mobile app
GR36 said:
The Dev edition wont be available direct from at and t or verison. It is just able to be used on the network if bought from moto/best buy etc
Click to expand...
Click to collapse
Really... Any word on when bestbuy will sell or if you're still able to use an upgrade / subsidized price with them? I guess either way that tips the scale in my scenario though. Ordering by 3PM will get it in my hands Wednesday, probably doing that.
sent from pro app on GN
Yeah. I know if I get the Dev edition I'd have to go through moto which I rather do cause I rather moto profit from my $600 something than VZW. But I think I'm more leaning towards moto maker when it hits VZW and the only reason I'm okay with this is because I think I could live with the moto x without being a crack flasher.
Looks like Dev edition only available in black or white oof contract from moto. T-Mobile is now and only available direct also
Sent from my XT1058 using XDA Premium 4 mobile app
I'm holding out on getting the developer edition although I'm getting a little impatient since not much has been announced. I've been spoiled by my G-nex's unlockable bootloader
I own the black moto x on verizon and im in love with the phone. Ill most likely sell this phone on swappa and pay a few extra bucks and get the DEV edition when its out. I feel like a solid black or white phone would be easier to resell.
Im not sure if this is the right place to this topic, if not please move it to right one please.
So now that all 4 major carriers got acces to Moto Maker and a lot of us are getting phones on that way i would like to know how Asurion be handling the replacements, are we getting same colors or not? If yes that means that we could get a brand new phone?, please shere here what you know about it
Sent from my XT1060 using xda app-developers app
I think your best bet would be to email asurion themselves.
I know for a fact that Sprint Moto X devices purchased through Moto Maker are not covered by TEP"Assurion". They sent out a bulletin on it at work.
Assurion states that it would cost to much to match customization of moto maker devices and without changing there coverage agreements to replace with standard devices it was easier to choose not to cover the devices.
Imprinted directly to your mind via a Moto X
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
Rhiannon224 said:
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I'm not sure this is an option for Verizon. I've heard Verizon won't allow it? If anyone can link to where you add Moto's coverage to your phone it would be much appreciated.
Rhiannon224 said:
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Do u have phone by moto maker? If yes could u check if u still having the insurance option in ur plan? Thanks
Sent from my XT1060 using xda app-developers app
Ill be calling VZW tomorrow and try to find out, keep you updated
Sent from my XT1060 using xda app-developers app
Don't call Verizon call Motorola, they are the one you get it from. Register your device on their website.
Yes I have a Moto Maker T Mobile Varian. Because their website hasn't updated my tracking information as sent or delivered the option isn't appearing for me in their online website but I have been assured in several calls with Motorola that it should be available for me to purchase. I got a follow up call from a different department calling from a Texas number and they have escalated my request to another department. They have to have the web master fix said issue with their website.
AFAIK, this warranty extends your one year of coverage to two years and includes accidental damage coverage. If you plan to unlock your bootloader it's voided upon requesting the unlock code.
Sent from my XT1053 using XDA Premium 4 mobile app
I upgrade by Verizon they charge me for the phone, Verizon just gave me the pin that need to be loaded on my check out that why im guessing Verizon shoud take care of my phone or asurion even a did not get an warranty offer from Motorola at any point of my customization only offer for accesories, will see if asurion or big red dot cover me maybe ill be returning the phone
Sent from my XT1060 using xda app-developers app
Can type a little better now that I don't have a cat on my lap...
I've heard from a couple different people that Motorola is saying Verizon will not let them sell their insurance on a Moto X. I've had two reps tell me it *should* be possible but no one can give me a link to where I sign up. To be honest I think these reps are mis-informed and it is not possible.
In a chat with Verizon a couple of days ago, they tell me it's possible to add Asurion to a MotoMaker Moto X as long as it is done within 30 days of purchase. I have zero idea how a repair/replacement might be handled on a customized device.
I got all my devices with insurance with warranty extended and when i upgrade i did not change nothing but i can not confirm how my plan going to be because i dont have the phone with me yet, so i should have insurance but not sure how going to work i hope if i need to replace (knock on the wood) ill get the same color
Sent from my XT1060 using xda app-developers app
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
How do I replace my lost, accidentally damaged or stolen Moto X if I have equipment protection?
If your Moto X is lost, stolen or accidentally damaged (including liquid and physical damage), and you’re enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, file your insurance claim directly with Asurion:
If your equipment is lost or stolen, suspend your service in My Verizon.
Note: You can also dial (800) 922-0204 (from any phone) and complete this task with our Interactive Voice Response (IVR) to suspend your phone.
File an insurance claim in one of the following ways:
Online through Asurion's website
Call Asurion Customer Care at (888) 881-2622
Click to expand...
Click to collapse
640k said:
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
you, just got me lol im about to post the same info lol, and also the manufacture warranty will be covered by Motorola for one year **Restrictions applied, will se what happen if you have Total Equipment Coverage that is extended warranty by Verizon which mostly all the times is covered with "CERTIFIED PRE OWND" phone which reduce the chance to get either white or black
Asurion Covers Moto X
juancaperez2000 said:
Im not sure if this is the right place to this topic, if not please move it to right one please.
So now that all 4 major carriers got acces to Moto Maker and a lot of us are getting phones on that way i would like to know how Asurion be handling the replacements, are we getting same colors or not? If yes that means that we could get a brand new phone?, please shere here what you know about it
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
AsurionCares said:
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
Click to expand...
Click to collapse
OK, so I have filed a claim with my Verizon MotoX, which was customized through Motomaker. The phoneclaim.com website offers that I can accept a black or white version, or I can wait 3-7 days while mine is on backorder. It's been 5 days, I've called Asurion, trying to verify that I was doing it right but I can only get their automated system to say it's on backorder. Am I doing it wrong?
640k said:
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
Click to expand...
Click to collapse
Been 7 days.
Losing.
My.
MIND! AAAAAAHHHHH!
AsurionCares said:
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
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What are the options if you have a 32GB Developer Edition phone? These have woven white backs with white fronts and silver accents. They have unlockable bootloaders and the warranty remains if you unlock the bootloader.
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easting said:
OK, so I have filed a claim with my Verizon MotoX, which was customized through Motomaker. The phoneclaim.com website offers that I can accept a black or white version, or I can wait 3-7 days while mine is on backorder. It's been 5 days, I've called Asurion, trying to verify that I was doing it right but I can only get their automated system to say it's on backorder. Am I doing it wrong?
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Ok so that means they will send you a brand new Moto Maker customized version just like the one you filed a claim on?
Cozume said:
---------- Post added at 01:34 AM ---------- Previous post was at 01:34 AM ----------
Ok so that means they will send you a brand new Moto Maker customized version just like the one you filed a claim on?
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I called again today, 7th business day and all. Still on back order, but the girl said it should be exactly like my customized version.
easting said:
I called again today, 7th business day and all. Still on back order, but the girl said it should be exactly like my customized version.
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brand new?
Cozume said:
brand new?
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She implied it would be new because they would likely never have any particular combo in stock ( FYI mine is olive drab, orange accents, black face).
I just received my RMA and it's a brand new nexus 6 in the box. I'm pretty sure the policy is to return just the device. Anyone have any insight? Am I supposed to return the cables as well?
Smallsmx3 said:
I just received my RMA and it's a brand new nexus 6 in the box. I'm pretty sure the policy is to return just the device. Anyone have any insight? Am I supposed to return the cables as well?
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Lucky bastard
Just the device, they don't care about anything else. I've returned a few before and they told me to keep everything.
That's what I figured, extra turbo charger... Yes please
Was the first one you sent back toast? if it still worked I would have told them that it fell in the river lol use it as a WiFi device.
Sent from my Nexus 6 using XDA Free mobile app
I just sent my N6 back as well. The instructions said to keep all of the accessories, but put old phone back into sleeve the RMA phone came in. You are lucky to get a new phone. I got to wait over a week, for a refurbished device.
Word on the street is that experia z3 (maybe all Sony's) and the n6 are the only phones that get sent out a new device if problems occur.
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On T-Mobile at least.
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If I report my n6 stolen with T-Mobile could I still connect it with cricket or another carrier? I know atnt, sprint, T-Mobile and Verizon share the same black list so that won't work but what about other companies?
.BetaBoy said:
If I report my n6 stolen with T-Mobile could I still connect it with cricket or another carrier? I know atnt, sprint, T-Mobile and Verizon share the same black list so that won't work but what about other companies?
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If you report a phone as stolen, it gets blacklisted. It will not be able to be activated on any carrier in the US.
I am struggling with why you would do this, and also why you would bring this type of question here (rhetorical...).
Smallsmx3 said:
I just received my RMA and it's a brand new nexus 6 in the box. I'm pretty sure the policy is to return just the device. Anyone have any insight? Am I supposed to return the cables as well?
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So it was brand new with all accessories as it was when you originally got your first N6? Reason I'm asking I did an RMA last week Saturday and idiots at tmobile told me it would be used which didn't make sense since I was also told it would be coming directly from Motorola.
Got the phone today and it's refurbished that's some BS! I hate T-Mobile they're garbage!