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[Q] Cannot activate Moto X

How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.

lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
I went to activate online and the IMEI number they had listed for me didn't match the one I had on my new phone so I had to call. For some reason it took a little while. They asked me if I had done a "cross upgrade" I said no, was put on hold a few minutes and when the lady came back to the phone it was done.
I think I was on the phone with AT&T about 20 minutes.

We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
We have to "activate" it? I can't just pop in a SIM and be done with it? Ugh... So much for using this on Aio.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.

It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4

murso74 said:
It took me 2 hours on the phone and an hour in the store to get mine working. They did no training with their phone support for the moto x
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.

gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
Possibly because you can't have 2 sims related to the same number and I doubt many people would want to go phoneless for 4 days as a requirement.
lskeys said:
At&t employees do not seem that interested in selling the motto x. I do not know why Motorola gave at&t the exclusive for Moto Maker. Just about all their employees in the retail store use Iphone. It should be at&apple. If Motorola or Google send a "shopper" to a retail store from at&apple, they will see why the sales will soon dry up for the moto x from at&t_appple.
Click to expand...
Click to collapse
AT&T sales people are the worst and have no idea what they're talking about most times because they just get the specs and told what to sell more of. I'm pretty sure ATT wanted the exclusive to try and get away from AT&Apple sterostype

OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
gunnyman said:
sadly the Moto X uses nano Sim. I imagine people coming from an iPhone 5 or a Nokia 1020 will be fine.
Everything else is micro sim.
Why they didn't activate the sim at the factory is a mystery.
Click to expand...
Click to collapse
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.

I'm moving from verizon...
lskeys said:
How can I get my phone activated? I ordered the 32gb Moto X on Friday, Aug. 23, 2013. Had to go to at&t store a get the card. Got the Navy Blue back and Black front. With black accents. I also order an extra skip, earphones, clear snap case, and car charger. The phone status said it will get here by Sept. 4, 2013. Got to shipping emails yesterday about accessories. But today, FedEx brings accessories and phone. Could not activate. Then I went to at&t store. The At&t guy could not activate. He calls at&t support and they could not do any thing. Told me they would open a case, sent me a text that is should be resolved by Sept. 9th 2013. I'm thinking that I have a 14 day window to return the phone. Call Motorola, after being switch around from one dept to another, they get someone in activation. After about 40 minutes on the phone, she talks to her supervisor, still could not activate. Told me she would see what she could do and call me tomorrow. This is strange. They could not locate my IMEI or Serial number in their system. The phone even has my "Power On" name I picked out. Any one else have this problem? BTW, the at&t people here are now thrilled working with these moto x phones.
Click to expand...
Click to collapse
Everyone,
I recently purchased the MOTO X as part of a new ATT plan, but want to be able to move my phone number over in order to avoid any convenience. I am told that it has to be done in store and then I was told that it had to be done over the phone. Noone knows how the hell to set this system up, but has anyone else had a similar experience with PORTING their phone over as well as the overall upgrade process or have they just been terrible in general.

gunnyman said:
and when they give you an activated one, the phone you're using until your Moto X arrives no longer will access At&T's network.
Click to expand...
Click to collapse
Ask them not to activate it. Tmo always complied.

herzzreh said:
OK... Clarification needed... Phone comes with a SIM that needs to be activated or the phone itself is blocked by imei or whatever?
Sent from my Galaxy Nexus using Tapatalk 4
---------- Post added at 03:09 PM ---------- Previous post was at 03:08 PM ----------
This is easy to fix. Ask your carrier this question: "May I please have a nano sim? Thanks!"
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
That is too simplistic for at&t apple. They do not have the same nano sims here at this at&t store. They got an email in their updates that the new sims will come next week.

Well, today call Motorola. Nothing happened on their part. Asked for a RMA, he gives me an at&t number. The rep on the phone tried to activate it. Said the sim card has been activated. I had another sims card from at&t store yesterday. It had been activated also. So, she will overnight me(supposedly) sim I can use. When I got off work today, I decided to stop by the at&t store. One on the managers was helping me and the he said something about getting a memo that the nano sims the had was not the right kind. Suppose to be a little smaller. They will get some next week. Just don't know whet to believe. I inquired when my 14 day return windows starts? The day the phone ships was the answer. That was Tuesday. With the Labor Day Weekend coming, look like a week will pass before I can even use the phone. Then just one week to decide if I want to keep it. THIS IS CRAZY.

I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:

Rask40 said:
I had to spend about an hour on the phone to activate my X. The rep (an exceedingly patient young man) eventually pinpointed the problem with the grandfathered 2 GB data plan. Once he was finally able to activate, I had to reboot it before it worked, but once I did so, it has worked just fine. Not sure if this will assist anyone else, but thought it worth mentioning. :fingers-crossed:
Click to expand...
Click to collapse
Was this ATT or Moto?

ShamanicEnzan said:
Was this ATT or Moto?
Click to expand...
Click to collapse
AT&T.

Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.

lskeys said:
Finally gave up and asked for a Return Authorization from Motorola. After 3 trips to at&apple store, calls to Motorola and at&t. Just got frustrated.
Click to expand...
Click to collapse
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.

qnet said:
Sorry to here about your story. I would have returned it also. I'm getting my Moto X today and hope I don't have any issues. I'm coming from tmobile and if there are problems activating the phone or they tell me I have to go to the AT&T store, I'll just return the phone, and stay with tmobile.
Click to expand...
Click to collapse
I do not know what the problem was with activation. So, I sent the phone back. Once they get the phone, Motorola will send me a code to reorder..

Sprint Users are out of luck until Nov 8th

UPDATE: At this time Sprint won't activate 32GB N5s, 16GB OKAY.
They won't activate until their launch date, that is if they will even activate play store bought phones at that date.
Thankfully I picked up a tmo pre paid sim so I can use it now.
Screw you Sprint. Please contact customer service and email Sprint exec offices, the more they hear from us the better.

Their willingness to send me a USIM card for free for my Nexus 5 leads me to believe they will activate them.
[07:43:37 PM] me: And to confirm its for the new Nexus 5 please.
[07:43:53 PM] Sprint: Yes, that is what I have.
[07:44:02 PM] me: Ok thank you
[07:44:50 PM] Sprint.: You are welcome, I am almost complete. I have placed the order. Your expected delivery date is....
Now the 8th that might be another story.... I'll have both the card and phone tomorrow, hopefully.

I am on the phone with them now. They seem to be doing it but we are not done yet. The local sprint store was 0 help as they do not stock the Sim cards.

Untrue I got mine activated. But I used the sim from my note 3. And I ordered a sim online.
Sent from my Nexus 5 using Tapatalk

laestrella said:
Untrue I got mine activated. But I used the sim from my note 3. And I ordered a sim online.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
^ Bragger
Did you do it thru the Sprint website? To activate.

Really.... because they flat out said they cant do it period since the N5 isnt in their system.

It's Sprint, if you've been a customer long then you should know YMMV, and you are almost always required to call back multiple times to yield results. While Sprint support has GREATLY improved, it usually takes a few attempts before you reach a technically inclined, competent, and willing representative. IMO and in my experience. :good:

wow, if this is true and they won't activate my phone in store i'll be paying my ETF on the spot to clear my old phone's ESN. (which truthfully is the only reason i wanted to activate the new phone anyway, so i could sell my iPhone to pay for the ETF to go to T-Mobile)
i am not a bit surprised, and won't be surprised if they tell me the same thing tomorrow. ridiculous.

I went through the hole process.
Dear Ben Cantrell,
Thank you for contacting Sprint. It was my pleasure serving you today. We’re so happy you picked us, now we want to make sure you’re happy with this experience.
• Equipment Order: Your order request for a SIM Card and your order number is xxxx-xxx-xxxxxx
Sincerely,
Kimberly
(23726213qk060145xxx)
Click to expand...
Click to collapse
I called 1-888-226-7212 and selected option 2. That got me through to some one in BusinessECare24. I told her the issue and she was super helpful. She even said she would give me a follow up call after my SIM arrives and make sure i didn't have any other issues.
---------- Post added at 07:08 PM ---------- Previous post was at 07:06 PM ----------
BamAlmighty said:
Really.... because they flat out said they cant do it period since the N5 isnt in their system.
Click to expand...
Click to collapse
The first person i talked to said the same thing. I called around and got in touch with others and got it figured out.
---------- Post added at 07:10 PM ---------- Previous post was at 07:08 PM ----------
lolcopter said:
wow, if this is true and they won't activate my phone in store i'll be paying my ETF on the spot to clear my old phone's ESN. (which truthfully is the only reason i wanted to activate the new phone anyway, so i could sell my iPhone to pay for the ETF to go to T-Mobile)
i am not a bit surprised, and won't be surprised if they tell me the same thing tomorrow. ridiculous.
Click to expand...
Click to collapse
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.

ricersniper said:
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.
Click to expand...
Click to collapse
thanks, good to know. sucks for sprint, looks like i'll just go to the t-mobile store then instead of waiting X number of days for a sim card.
kind of annoying i'll have to wait for my ETF nonsense to settle until my ESN on the old phone clears, but oh well. hello, LTE

ricersniper said:
I went through the hole process.
I called 1-888-226-7212 and selected option 2. That got me through to some one in BusinessECare24. I told her the issue and she was super helpful. She even said she would give me a follow up call after my SIM arrives and make sure i didn't have any other issues.
---------- Post added at 07:08 PM ---------- Previous post was at 07:06 PM ----------
The first person i talked to said the same thing. I called around and got in touch with others and got it figured out.
---------- Post added at 07:10 PM ---------- Previous post was at 07:08 PM ----------
They cant activate them in stores at all as the stores don't stock the SIM cards. They come with the phones that require them. Per the person i spoke with the stores that will be receiving the Nexus 5 will receive a SIM to go with it.
Click to expand...
Click to collapse
So this needs to be handled online or by phone if we purchased from the play store? Ugh I'm more inclined to switch as each day passes...
Sent from my SPH-D710 using XDA Premium 4 mobile app

http://productforums.google.com/forum/#!topic/nexus/pWGKq9bZfB4[1-25-true]

Yup, just got back from a Sprint store and they seemed clueless about it, didn't have any SIM cards. So now I'm at a bar to watch the Bears game and tethering my Nexus 5 to my Evo 3D, heh.

mattcoz said:
Yup, just got back from a Sprint store and they seemed clueless about it, didn't have any SIM cards. So now I'm at a bar to watch the Bears game and tethering my Nexus 5 to my Evo 3D, heh.
Click to expand...
Click to collapse
thanks man, good to know. just saved me an hour or so tomorrow morning :good:

Did anyone get their nexus directly from the sprint store? I called them Friday morning to order mine
Sent from my SPH-D710 using xda app-developers app

just use the online activation

lolcopter said:
thanks, good to know. sucks for sprint, looks like i'll just go to the t-mobile store then instead of waiting X number of days for a sim card.
kind of annoying i'll have to wait for my ETF nonsense to settle until my ESN on the old phone clears, but oh well. hello, LTE
Click to expand...
Click to collapse
They overnighted me mine for free. I am cont complaining.

They better get this fixed. I'd like to know who the Sprint spokesman was that said Google Play customers would have "no problem" activating their phones on Sprints networks. Get the the 32GB IMEI in the system.
Sent from my SPH-L710 using XDA Premium 4 mobile app

cephaus said:
Did anyone get their nexus directly from the sprint store? I called them Friday morning to order mine
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
They wont have them available until the 8th. As of today the stores i have spoken with they haven't received any yet. They are expecting them tomorrow through the 7th.

got my 16GB nexus 5 that i ordered from the play store activated on sprint today, i started at sprint.com and had to finish the activation process in an online chat with a rep, I am also a sprint employee for any others wondering if you can activate one before it is available for ewd lines, i used a SIM card from a galaxy S4 that was returned to my store that worked fine

Who's going to try to snag one at best buy?

Thinking about getting there early on release day. Anyone know when bb will have it at the store?
sorry if there's already a thread on this [emoji1]

Looks like only 32gb versions are in store. Not sure about best buy and their inventory, but I'll assume they won't have the 64gb model.

Don't forget the worst buy tax if they have it.

Yeah if figured so about the gb. I'm not too worried about space so if they have one in stock I'll snag it. I must have lol. Horrible addiction this phone stuff. Lol

I'm looking to go this route but no one knows when they will have stock.
---------- Post added at 04:16 AM ---------- Previous post was at 04:15 AM ----------
Hoping they will have white as they have always had all color options on the past.

i was not aware it had been confirmed that best buy was going to carry it?

I read a couple of articles that said they would have it but not sure. I was just hoping they would

Nvrenough said:
I read a couple of articles that said they would have it but not sure. I was just hoping they would
Click to expand...
Click to collapse
Called a couple of them near me and they said within a week or two they'll have them. They're having a hard enough time getting them into T-Mobile retail stores.
I'm hoping for the best tomorrow since I have about 10 stores within 40 minutes of my house.
forsaken82 said:
i was not aware it had been confirmed that best buy was going to carry it?
Click to expand...
Click to collapse

So if BB carries the phone couldn't they activate it on a VZW plan? What would stop them from not being able to? This might be the only route for VZW customers.

TokedUp said:
So if BB carries the phone couldn't they activate it on a VZW plan? What would stop them from not being able to? This might be the only route for VZW customers.
Click to expand...
Click to collapse
It's not the only route, play store orders should activate on Verizon. I ordered mine directly from Motorola and asked customer service to double check, and was told it will work on Verizon, however it doesn't come with the nano sim.
Moto customer support:
06:11:50 PM] Krist Mathew: Regarding with your question. The Nexus 6 will work on Verizon.
[06:12:21 PM] Krist Mathew: That's the good thing for you. The status of your order is already Exported here in our system. It means, it's in the middle of assembling.
[06:12:52 PM] great! Does it come with the nano sim card, or do I have to get one from verizon? That's good to know, my account has a pending charge. Do you know when it will be shipped?
[06:13:43 PM] Krist Mathew: You should get the SIM card to your service provider. The schedule ship date is on 12/03/2014.

Me, I am. As long as they get the white model.

[Q] Amazon purchase Sprint Nexus 6 locked. Need help.

Hi i just received my sprint nexus 6 from amazon. I have tmobile and when i placed the tmobile sim, it prompted me for an unlock code. Is there a way I can get it Unlocked since I do not have sprint. Is there a 3rd party website that unlocks sprint phones. Any help would be appreciated or I will have to send the phone back. Thanks.

matt90210 said:
Hi i just received my sprint nexus 6 from amazon. I have tmobile and when i placed the tmobile sim, it prompted me for an unlock code. Is there a way I can get it Unlocked since I do not have sprint. Is there a 3rd party website that unlocks sprint phones. Any help would be appreciated or I will have to send the phone back. Thanks.
Click to expand...
Click to collapse
Is this serious?! When you powered up the phone for the first time, did you remove the Sprint sim?
I think you can follow the instructions here.
http://forum.xda-developers.com/nexus-6/general/remove-att-carrier-customization-thread-t2947581
I ordered a Sprint nexus 6 from Amazon too. Really hope its not sim-locked. Could you update here?

Yes I did. It requests for an unlock code. Not sure what I am supposed to do now.
kEvinErd said:
Is this serious?! When you powered up the phone for the first time, did you remove the Sprint sim?
I think you can follow the instructions here.
http://forum.xda-developers.com/nexus-6/general/remove-att-carrier-customization-thread-t2947581
I ordered a Sprint nexus 6 from Amazon too. Really hope its not sim-locked. Could you update here?
Click to expand...
Click to collapse

matt90210 said:
Yes I did. It requests for an unlock code. Not sure what I am supposed to do now.
Click to expand...
Click to collapse
I think you can try purchasing an unlock code from http://www.swiftunlocks.com for $9.99.
It's been reported to work on AT&T sets so I think it should work on Sprint sets too if it's really sim-locked.

I tried it but they dont have Sprint as a carrier in the drop down menu. I also called amazon to try to return. Theyll charge me a restocking fee. FML.
kEvinErd said:
I think you can try purchasing an unlock code from
It's been reported to work on AT&T sets so I think it should work on Sprint sets too if it's really sim-locked.
Click to expand...
Click to collapse

matt90210 said:
I tried it but they dont have Sprint as a carrier in the drop down menu. I also called amazon to try to return. Theyll charge me a restocking fee. FML.
Click to expand...
Click to collapse
Try contacting them to enquire about unlocking a Sprint Nexus 6? Also try other service providers that could unlock a carrier-locked phone?
Btw, which Amazon link did you buy it from?

I cant post links here since i am new member. Its from Amazon and the cost was $648 without contract. I had it shipped overnight since I got tired waiting for the GPS version. It says its temporarily out of stock at the moment.
kEvinErd said:
Try contacting them to enquire about unlocking a Sprint Nexus 6? Also try other service providers that could unlock a carrier-locked phone?
Btw, which Amazon link did you buy it from?
Click to expand...
Click to collapse

matt90210 said:
I tried it but they dont have Sprint as a carrier in the drop down menu. I also called amazon to try to return. Theyll charge me a restocking fee. FML.
Click to expand...
Click to collapse
Hmm.. reading Amazon's return policy and it says "All phone parts and accessories must be in new condition and returned in the original product packaging. We'll pay for return shipping on eligible returns authorized by Amazon Customer Service. No re-stocking fee is required on all eligible returns."
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&pop-up=1&nodeId=201077650
Did they seriously try to charge you a restocking fee?
Do post here if you manage to find a way to unlock your phone!

Yes since its a sprint phone. Sprint charges $35 dollars in restocking fee, If you break the seal and open it. I should have just refused delivery if I had known prior to this that this phone would be locked. Right now I am out $35 dollars +11 dollars for overnight shipping.

matt90210 said:
I cant post links here since i am new member. Its from Amazon and the cost was $648 without contract. I had it shipped overnight since I got tired waiting for the GPS version. It says its temporarily out of stock at the moment.
Click to expand...
Click to collapse
Btw is your T-mobile sim a new sim?

kEvinErd said:
Btw is your T-mobile sim a new sim?
Click to expand...
Click to collapse
Yes its a new sim. I am coming from a Nexus 5 which has a micro sim. I also bought a nano sim to microsim adapter, since i did not have a sim cutter tool to cut my nexus 5 micro to a nano. I am back to using my trusty nexus 5 at the moment. Fortunately its on lollipop while i wait for the nexus 6 on GPS to show up.

matt90210 said:
Yes its a new sim. I am coming from a Nexus 5 which has a micro sim. I also bought a nano sim to microsim adapter, since i did not have a sim cutter tool to cut my nexus 5 micro to a nano. I am back to using my trusty nexus 5 at the moment. Fortunately its on lollipop while i wait for the nexus 6 on GPS to show up.
Click to expand...
Click to collapse
Oh new sim.. maybe you can try the methods listed in the below website? Or are they irrelevant..?
http://www.droid-life.com/2014/11/1...ivate-your-new-nexus-6-here-are-your-options/

Why not just select AT&T as the carrier when you purchase the unlock code? $9.99 isn't too bad, and all devices are one SKU, so I would be comfortable in saying it should work.
Sent from my Nexus 6 using Tapatalk

what riesbea
I cant get past the sim unlock code required screen. The "GSM" part of this sprint phone is IMEI locked. I need to find someone with a sprint account so they can request a code from Sprint. Thats the only solution i can think of now. Did you also order the Sprint version of the nexus 6 from Amazon? When will yours will be arriving if you have?

matt90210 said:
I cant get past the sim unlock code required screen. The "GSM" part of this sprint phone is IMEI locked. I need to find someone with a sprint account so they can request a code from Sprint. Thats the only solution i can think of now. Did you also order the Sprint version of the nexus 6 from Amazon? When will yours will be arriving if you have?
Click to expand...
Click to collapse
Hmm this is really strange because there have been multiple reports here in XDA from people who claimed that they could insert their T-Mobile and AT&T sims, both of which I understand them to be GSM carriers, into a Nexus 6 bought from Sprint just fine.
Example of users reporting that their Sprint sets work fine with T-Mobile and AT&T sims:
http://forum.xda-developers.com/nexus-6/general/att-sprint-branded-phones-carrier-locked-t2955669
I wonder if there is a difference between those Nexus 6 bought directly from Sprint and those "Sprint Nexus 6" on Amazon.

unforgiven512 said:
Why not just select AT&T as the carrier when you purchase the unlock code? $9.99 isn't too bad, and all devices are one SKU, so I would be comfortable in saying it should work.
Click to expand...
Click to collapse
I don't even see the Nexus 6 listed. Are you saying select a different device and it should work?

AndyCr15 said:
I don't even see the Nexus 6 listed. Are you saying select a different device and it should work?
Click to expand...
Click to collapse
Did you also purchase a Sprint Nexus 6 from Amazon that's sim-locked?
It seems that both swiftunlocks and cellunlocker are unable to unlock Sprint Nexus 6. Apparently, they are only able to unlock GSM devices.
---------- Post added at 08:24 PM ---------- Previous post was at 08:14 PM ----------
This is bad. I emailed Amazon and they confirmed the Sprint Nexus 6 listed on Amazon is indeed carrier-locked. Why would this be the case.....?!

No, I actually have one coming from O2 in the UK, which I hear might be SIM locked.

Maybe a dumb question but have you tried to set up your return through amazons website? You just click a few dragdown boxes and it's done. I've done this for many products and as long as I'm not at fault I'm never charged anything. In fact I did it yesterday with a z3. They even returned my shipping.

I contacted Amazon. They confirmed that the initial batches of Sprint Nexus 6 sold through Amazon were indeed unlocked. The subsequent batches are however locked to Sprint. This is so frustrating.

soon to be new owner and have important question

I have recently purchaced a pure editon moto x on swappa and traded my nexus 5 and some $. Im switching over to tmobile and was wondeing how can in get insurance for the phone? or did i just screw myself becasue i dont like to use cases?

You didn't buy the phone from T-Mobile (they don't directly sell the Moto X anyway), and you didn't buy it from Motorola directly. I think you're out of luck in terms of phone insurance.
cheddaface said:
I have recently purchaced a pure editon moto x on swappa and traded my nexus 5 and some $. Im switching over to tmobile and was wondeing how can in get insurance for the phone? or did i just screw myself becasue i dont like to use cases?
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---------- Post added at 12:59 PM ---------- Previous post was at 12:57 PM ----------
Perhaps this would be of use to you. It's decently thin and clear. I have liked it.
http://amzn.com/B00OX5RUWY

Darn that's not good

Can you get Squaretrade? I've never used it but a lot of people seem to really like it.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I have T-Mobile and replaced a G3 that had insurance with my current moto X. I got a letter in the mail that my insurance coverage would be greatly reduced due to my "non-fully compatible" phone. I don't remember what they said they would still cover or the deductible would be, but it wasn't worth it.

_MetalHead_ said:
Can you get Squaretrade? I've never used it but a lot of people seem to really like it.
Sent from my Nexus 7 using XDA Premium 4 mobile app
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square trade says For phones purchased in the last 30 days or currently insured
by AT&T, Verizon, Sprint, or T-Mobile
my phone is on sprint now with insurance but the moto x will be going on t mobile