Database Develop

[Q] Random Reboots

I received my Vz Dev Edition phone on Mon. Still running bone-stock with the 4.4 update. The first night, while I was talking on the phone, the phone rebooted twice. Once more in the evening, it rebooted while in its holster.
Since then, it's rebooted once or twice a day, always when I haven't been using it (I've felt it buzz, and taken it out of the holster and seen it booting).
Anyone else experience anything like this? I'm holding off on unlocking, since I'd prefer no argument if I need to send it back.
-Jim

Not normal at all. You can try a reset to default(wiping the phone) and/or reflashing it completely with rsdlite. If that doesn't fix it then I'd most certainly have it replaced. I've never had a random reboot on either of my Moto X's.

That was my suspicion. I've had occasional reboots with prior phones, but never with a stock image. The fact that no one's posted here about reboots made me pretty suspicious.
-Jim

BeagleBoy said:
That was my suspicion. I've had occasional reboots with prior phones, but never with a stock image. The fact that no one's posted here about reboots made me pretty suspicious.
-Jim
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I posted this before. Nobody responded :crying: lol. I had the same exact problem. I called them up and had the replace it. It took another 10 days, but it was worth it. My new one has no problems as of now. I ran a logcat and saw that basically, the RAM was failing.

aooga said:
I posted this before. Nobody responded :crying: lol. I had the same exact problem. I called them up and had the replace it. It took another 10 days, but it was worth it. My new one has no problems as of now. I ran a logcat and saw that basically, the RAM was failing.
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Well now we know who they shipped your original phone too...

Steve-x said:
Well now we know who they shipped your original phone too...
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lol. I almost knew for a fact that Verizon did that when I was with them. Their "like new" was basically just someone else's defective phone.

I've come to two realizations.
1) my phone has always been in my holster when it rebooted (when it happened while I was talking, I was using Bluetooth).
2) you can reboot this phone by long-pressing the power button, even when locked.
You can guess where I'm headed with this. So for the next few days, I'm putting my phone in the holster with the buttons up instead of down. Then I'll see if I need to post an embarrassed-smiley follow-up.
Sent from my XT1060 using Tapatalk

BeagleBoy said:
I've come to two realizations.
1) my phone has always been in my holster when it rebooted (when it happened while I was talking, I was using Bluetooth).
2) you can reboot this phone by long-pressing the power button, even when locked.
You can guess where I'm headed with this. So for the next few days, I'm putting my phone in the holster with the buttons up instead of down. Then I'll see if I need to post an embarrassed-smiley follow-up.
Sent from my XT1060 using Tapatalk
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lol. Hopefully, because getting a replacement is a HUGE pita.
My phone did it sitting on a table without it even being setup.

Went to ATT Device Center Regarding KITKAT issue

I installed the OTA for kit kat and my phone lost touch control as some other threads are stating. I tried everything, odin , side loading and nothing worked so i went to device center with my active that is no longer under warranty. As soon as i told the representative that i have the active and i did kit kat update he said "and your touch screen doesn't work?" He told me they had tons of people come in today for that issue. I always look on xda first when i have a phone problem so i just wanted to write this post to warn people not to do ota because this could happen, and also for people dealing with this it is a known issue and the device center knows about it.. This guy was awesome btw he even swapped out my battery and gave me the new back cover. Its the little things in life:laugh:

How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...

mrmartin86 said:
How could it be out of warranty? The phone came out in June and it carries a one year warranty. That is assuming you didn't void it somehow...
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Thats what i thought! It does have a one year warranty right? I was talking to a rep from att on their online chat service and she was saying that it was only a 3 month warranty which didn't seem right to me. She also told me that the unresponsive touch screen was not a "known issue". I said to her, its only been out a couple of days it can still be an issue with the update. I wasnt gonna bring up warranty with the guy at the device center. As soon as he came walking out with a shiny new (refurbished) active i was very happy and keep my mouth shut.

hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..

NJ_RAMS_FAN said:
hm.. I told my brother-in-law to give samsung a call. seems like alot of people are having this issue.. unresponsive, burn in, and super hot battery after kitkat..
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im glad you mentioned the burn in's...looked like a plasma tv when it gets an image burned into it....i had the top left of the download screen when in odin burned in..lol. the past 4 days i have been scratching my head to what i did wrong with my phone, glad to know i wasn't the only one. att really should stop the ota and fix it

Update on hold
read this:
http://www.sammobile.com/2014/04/22/samsung-and-att-put-the-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog

The phone carries a 1 year warranty from Samsung. AT&T offers no warranty on any of the devices they sell but they are allowed to make exceptions on a per case basis. My Active has been shipped off to Samsung 3 times now since June.

Krog72 said:
read this:
http://www.sammobile.com/2014/04/22...e-galaxy-s4-active-kitkat-ota-update-on-hold/
Regards
Krog
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Thanks for the link! Wonder how long it will take to roll out a fix. Will be scared to flash after dealing with this crap
Sent from my SAMSUNG-SGH-I537 using xda premium

Black lines in screen?

So I was using my vs980 today and I unlocked it and noticed columns of dead pixels along the right hand side. This phone was bought in may and has always been in a case and has never been dropped. Is this a known issue with the phone? Do I bring it to Verizon or contact LG?

Haswell4200 said:
So I was using my vs980 today and I unlocked it and noticed columns of dead pixels along the right hand side. This phone was bought in may and has always been in a case and has never been dropped. Is this a known issue with the phone? Do I bring it to Verizon or contact LG?
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Known issue. Usually occurs after flashing, but has been reported not always the case.
If you're rooted, return to stock and warranty that bad boy.
Sent from my VS980 4G using XDA Premium 4 mobile app

Okay I flashed a lot in the past few days. Is there anything I need to do besides returning to stock?

Haswell4200 said:
Okay I flashed a lot in the past few days. Is there anything I need to do besides returning to stock?
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Nope. Just make sure it says unrooted in settings and in download mode. I also went in and registered the my Verizon app and played a bit, just to make sure. But that's probably not necessary.
Sent from my VS980 4G using XDA Premium 4 mobile app

I've been reading online about it and it seems to happen to certain panels. Do I need to flash a different kernel to fix it? I noticed that when using the phone that some of the lines will disappear then reappear. I also have the jdi panel if that helps.

Haswell4200 said:
I've been reading online about it and it seems to happen to certain panels. Do I need to flash a different kernel to fix it? I noticed that when using the phone that some of the lines will disappear then reappear. I also have the jdi panel if that helps.
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Once the pixels are dead, you need a new panel.
Mine went on me yesterday when I was restoring a rom, just flashed it back to stock last night so I can take it in the store and get it replaced.

When did you buy yours? I would rather bring it into the store than warranty it.

Well Ive gone from six black lines to four. They keep disappearing.

Haswell4200 said:
When did you buy yours? I would rather bring it into the store than warranty it.
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February, even if you take it to the store, they are just going to ship you another one. Mine's coming Tuesday, hoping it's not a messed up refurb.

OK thank you

mjones73 said:
February, even if you take it to the store, they are just going to ship you another one. Mine's coming Tuesday, hoping it's not a messed up refurb.
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I got my replacement yesterday, I think it's a new phone, it had the LG protectors on it vs the generic wrap I've seen on refurbs.

mjones73 said:
I got my replacement yesterday, I think it's a new phone, it had the LG protectors on it vs the generic wrap I've seen on refurbs.
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I got mine today. It had some stickers an it and said "certified like new replacement" I think it's a refurb. How do I prevent black lines if I want to flash again?

Haswell4200 said:
I got mine today. It had some stickers an it and said "certified like new replacement" I think it's a refurb. How do I prevent black lines if I want to flash again?
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It's a risk with flashing roms, there's no one answer on how to stop it.

Mine done this after flashing and I sent mine in and got new one and they never said a thing
Sent from my VS980 4G using XDA Free mobile app

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!

I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.

Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.

EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
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Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/

hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
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Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.

I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?

trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
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Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.

I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.

I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.

lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
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Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app

Look on the positive side of things, 50% less battery drain due to screen usage...

I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.

Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??

I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...

Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
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T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app

NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
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Where do you see the Build date?

Sleeepy2 said:
Where do you see the Build date?
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On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app

NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Thanx :good:

NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Can you post a picture of where? I don't see any dates listed on the box.

On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

Auto screen rotation

Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.

JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
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Your not alone.. There are already a few threads talking about the same issue

Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
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My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.

jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
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I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.

Got my replacement and everything is good to go...
You can close this thread.

I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.

Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.

brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
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I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.

JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
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Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?

Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.

brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
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I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!

JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
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Nice! If the same issue pops up on the new phone I'll definitely be doing that.

So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.

Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app

the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.

I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app

eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
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If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.

brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
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EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29

eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
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I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!

brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
Click to expand...
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well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.