I bought a used at&t moto x 2014 from eBay. It didn't come with the original box, paperwork, and accessories. The ESN is clean and I was able to unlock it buying an unlock code. I checked the moto x website and registered the device on their website. I noticed that it has a 1 year warranty and will expire on December 2015. My question is, if anything happens to my phone (drop, hardware or software issue) in the future. Will I be able to get it repaired or get a replacement? I live on Guam, which is a US territory.
Sent from my XT1097 using XDA Free mobile app
Probably not. As far as I know, Motorola's warranty is nontransferable. Apple is one of the only electronic manufacturers who's warranty follows the device and not the owner. You'll likely have to pay for any repairs.
Edit: Just checked, one of the first lines in the warranty policy states that it extends only to the first consumer purchaser of the device and is nontransferable. So you're not covered and will be responsible for all repair costs.
Related
I was going to buy another bell Z1 for my gf but apparently bell does not allow Sony store to sell the phone without activating it.
so i was going to buy rogers Z1 and unlock it but they told me unlocking rogers phone will void warranty.
basically this is what they are saying. Rogers Z1 is 100CAD cheaper than unlocked Z1(699+tax), meaning i am loaning (yes he said it! WTH i am paying the full price) the device from rogers even if i do pay the full price rogers ask for no commitment device price.
I argued with them that what if I go to Sony service center directly when i need warranty, and they said Sony mobile dept won't be able to perform any service if it's carrier locked phone because Sony sold all the rights to service providers that i have to go through the provider warranty to get it figured out, then they can send it to Sony to fix it.....
they also said if i unlock the phone, they will not accept it for return or exchange even if it's bad unit in brand new condition.(exchange policy is usually 30min talk time or 15 days, whichever is earlier)
are these guys trying to sell me an unlocked Z1 which cost 100 bucks more? or is it true that they are saying?
ps. when i went to samsung service center about 6 months ago with broken LCD on s4, they didn't even asked which provider i am with, but just asked for the proof of purchase. I guess if everything that they said is true then Sony canada is not taking responsibility for their phone?!!!!
I am so glad i didn't buy C6903 originated from HK because it looks like there's no way in hell sony canada will provide coverage for it.
Unlocking the bootloader cos the warranty. But you are talking about aim unlocking (I think) that may void any carrier warranty but (afaik) will not void any warranty from Sony
Sent from my C6903 using XDA Premium 4 mobile app
Im not sure if this is the right place to this topic, if not please move it to right one please.
So now that all 4 major carriers got acces to Moto Maker and a lot of us are getting phones on that way i would like to know how Asurion be handling the replacements, are we getting same colors or not? If yes that means that we could get a brand new phone?, please shere here what you know about it
Sent from my XT1060 using xda app-developers app
I think your best bet would be to email asurion themselves.
I know for a fact that Sprint Moto X devices purchased through Moto Maker are not covered by TEP"Assurion". They sent out a bulletin on it at work.
Assurion states that it would cost to much to match customization of moto maker devices and without changing there coverage agreements to replace with standard devices it was easier to choose not to cover the devices.
Imprinted directly to your mind via a Moto X
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
Rhiannon224 said:
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
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I'm not sure this is an option for Verizon. I've heard Verizon won't allow it? If anyone can link to where you add Moto's coverage to your phone it would be much appreciated.
Rhiannon224 said:
Call Motorola, for $85 you can purchase extended warranty and it covers accidental damage but not loss or theft. It's a $35 deductible.
Sent from my XT1053 using XDA Premium 4 mobile app
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Do u have phone by moto maker? If yes could u check if u still having the insurance option in ur plan? Thanks
Sent from my XT1060 using xda app-developers app
Ill be calling VZW tomorrow and try to find out, keep you updated
Sent from my XT1060 using xda app-developers app
Don't call Verizon call Motorola, they are the one you get it from. Register your device on their website.
Yes I have a Moto Maker T Mobile Varian. Because their website hasn't updated my tracking information as sent or delivered the option isn't appearing for me in their online website but I have been assured in several calls with Motorola that it should be available for me to purchase. I got a follow up call from a different department calling from a Texas number and they have escalated my request to another department. They have to have the web master fix said issue with their website.
AFAIK, this warranty extends your one year of coverage to two years and includes accidental damage coverage. If you plan to unlock your bootloader it's voided upon requesting the unlock code.
Sent from my XT1053 using XDA Premium 4 mobile app
I upgrade by Verizon they charge me for the phone, Verizon just gave me the pin that need to be loaded on my check out that why im guessing Verizon shoud take care of my phone or asurion even a did not get an warranty offer from Motorola at any point of my customization only offer for accesories, will see if asurion or big red dot cover me maybe ill be returning the phone
Sent from my XT1060 using xda app-developers app
Can type a little better now that I don't have a cat on my lap...
I've heard from a couple different people that Motorola is saying Verizon will not let them sell their insurance on a Moto X. I've had two reps tell me it *should* be possible but no one can give me a link to where I sign up. To be honest I think these reps are mis-informed and it is not possible.
In a chat with Verizon a couple of days ago, they tell me it's possible to add Asurion to a MotoMaker Moto X as long as it is done within 30 days of purchase. I have zero idea how a repair/replacement might be handled on a customized device.
I got all my devices with insurance with warranty extended and when i upgrade i did not change nothing but i can not confirm how my plan going to be because i dont have the phone with me yet, so i should have insurance but not sure how going to work i hope if i need to replace (knock on the wood) ill get the same color
Sent from my XT1060 using xda app-developers app
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
How do I replace my lost, accidentally damaged or stolen Moto X if I have equipment protection?
If your Moto X is lost, stolen or accidentally damaged (including liquid and physical damage), and you’re enrolled in Total Mobile Protection, Total Equipment Coverage or Asurion Wireless Phone Protection, file your insurance claim directly with Asurion:
If your equipment is lost or stolen, suspend your service in My Verizon.
Note: You can also dial (800) 922-0204 (from any phone) and complete this task with our Interactive Voice Response (IVR) to suspend your phone.
File an insurance claim in one of the following ways:
Online through Asurion's website
Call Asurion Customer Care at (888) 881-2622
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640k said:
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
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you, just got me lol im about to post the same info lol, and also the manufacture warranty will be covered by Motorola for one year **Restrictions applied, will se what happen if you have Total Equipment Coverage that is extended warranty by Verizon which mostly all the times is covered with "CERTIFIED PRE OWND" phone which reduce the chance to get either white or black
Asurion Covers Moto X
juancaperez2000 said:
Im not sure if this is the right place to this topic, if not please move it to right one please.
So now that all 4 major carriers got acces to Moto Maker and a lot of us are getting phones on that way i would like to know how Asurion be handling the replacements, are we getting same colors or not? If yes that means that we could get a brand new phone?, please shere here what you know about it
Sent from my XT1060 using xda app-developers app
Click to expand...
Click to collapse
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
AsurionCares said:
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
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OK, so I have filed a claim with my Verizon MotoX, which was customized through Motomaker. The phoneclaim.com website offers that I can accept a black or white version, or I can wait 3-7 days while mine is on backorder. It's been 5 days, I've called Asurion, trying to verify that I was doing it right but I can only get their automated system to say it's on backorder. Am I doing it wrong?
640k said:
FYI Moto has an agreement with Asurion to guarantee that you will get an exact replacement of your device if you have coverage. They will overnight you a Moto X while yours is being built, so that you can have a phone while you wait.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
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Click to collapse
Been 7 days.
Losing.
My.
MIND! AAAAAAHHHHH!
AsurionCares said:
Great question juancaperez2000!
We do cover the Moto X™ for most major carriers. Like most stores, we will carry the black and white versions of the phone. If you have a customized design, simply give us a call when filing your claim to discuss your options. You can find the policy terms and conditions for each of the carriers we cover here: www.phoneclaim.com. Thanks for the great question! We are here to help if you need us.
Asurion Social Media Team @AsurionCares
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What are the options if you have a 32GB Developer Edition phone? These have woven white backs with white fronts and silver accents. They have unlockable bootloaders and the warranty remains if you unlock the bootloader.
---------- Post added at 01:34 AM ---------- Previous post was at 01:34 AM ----------
easting said:
OK, so I have filed a claim with my Verizon MotoX, which was customized through Motomaker. The phoneclaim.com website offers that I can accept a black or white version, or I can wait 3-7 days while mine is on backorder. It's been 5 days, I've called Asurion, trying to verify that I was doing it right but I can only get their automated system to say it's on backorder. Am I doing it wrong?
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Ok so that means they will send you a brand new Moto Maker customized version just like the one you filed a claim on?
Cozume said:
---------- Post added at 01:34 AM ---------- Previous post was at 01:34 AM ----------
Ok so that means they will send you a brand new Moto Maker customized version just like the one you filed a claim on?
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I called again today, 7th business day and all. Still on back order, but the girl said it should be exactly like my customized version.
easting said:
I called again today, 7th business day and all. Still on back order, but the girl said it should be exactly like my customized version.
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brand new?
Cozume said:
brand new?
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She implied it would be new because they would likely never have any particular combo in stock ( FYI mine is olive drab, orange accents, black face).
I'm trying to shop on Swappa for a Moto X and there is no way to discern carrier unlocked and bootloader unlocked..
What do I need to know about this phone when purchasing used? I cannot live without root and found a thread about the Chinaman that's unlocking phones again but only for phones manufactured this year.
Anything else I should know about?
Sent from my DROID RAZR HD using Tapatalk
abuttino said:
I'm trying to shop on Swappa for a Moto X and there is no way to discern carrier unlocked and bootloader unlocked..
What do I need to know about this phone when purchasing used? I cannot live without root and found a thread about the Chinaman that's unlocking phones again but only for phones manufactured this year.
Anything else I should know about?
Sent from my DROID RAZR HD using Tapatalk
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It sounds like you want a GSM Moto X, correct?
If so, just find the T-MOBILE variant. The T-Mobile Moto X is essentially the "GSM Dev Edition". It is SIM-Unlockable (or already sim-unlocked), and unlike the AT&T variant, it has unlockable bootloader.....FREE, straight from the Moto website. (No intervention from China required) The model is XT1053
So don't rely on the sellers description...just make sure you buy the T-Mobile variant. (XT1053)
I agree with you...swappa can be confusing on these terms. According to swappa, "unlocked" is supposed to refer to SIM unlocked, NOT BL unlocked. But many of the sellers don't read these rules and some even assume that if they have used some exploit to root the device that it is "unlocked"....which of course is totally incorrect.
You should be safe so long as it you buy XT1053. If you're unsure, request the seller to verify. Just because it is listed under XT1053 doesn't mean the seller couldn't have made a mistake. The model number is on the bottom rear of the phone in small print.
EDIT: The 1053 MAY not have the model number printed on the bottom rear....but the AT&T model DOES (avoid it at all costs - AT&T model comes sim locked AND bootloader locked). Better yet, ask the seller to send you a screenshot from Settings > About Phone. Under "System Version" it will list the carrier. The XT1053 should say:
"161.44.25.ghost_row.Retail.en.US"
It is the ONLY variant to say Retail.en.US - all the other variants have a carrier name in the "System Version"
Actually, I wanted the Verizon version.. Sorry that I forgot to add that in..
I could care less if it is carrier unlocked . I don't travel outside the usa for now.
Sent from my DROID RAZR HD using Tapatalk
abuttino said:
Actually, I wanted the Verizon version.. Sorry that I forgot to add that in..
I could care less if it is carrier unlocked . I don't travel outside the usa for now.
Sent from my DROID RAZR HD using Tapatalk
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OK, then you have 2 choices.
1. Buy the Verizon Developer Edition. This is the only Verizon variant that can be Bootloader unlocked FREE via the moto website
2. All other VZW variants WILL come bootloader locked. If you can get the seller to confirm a 2014 build date, you may be able to get an unlock code from China, but there is no guarantee. He will also not tell you if he has the code unless you PAY for it....so there are absolutely no guarantees here.
Looking through the swappa website, I don't see any VZW developer editions for sale. This will be a tough one for you....unless you happen to come across one that explicitly says "unlocked bootloader", but this will mean that he HAD to have gotten code from China, and your warranty will be VOID.
I did find ONE VZW Dev edition on eBay here: http://www.ebay.com/itm/Motorola-Mo...1199176524?pt=Cell_Phones&hash=item2c845be74c
There is a second one listed, but at $549 I doubt you're interested. You could buy Direct from Motorola for less.
Also, CONSIDER purchasing direct from Motorola. Think about it....if you buy the VZW Dev edition direct from Motorola, you will be able to unlock for FREE, without losing your warranty. Additionally, there is a $100 "Jellybean Rebate" for trading in a qualifying USED device. One of the qualifying trade-ins is the "Motorola Admiral" which you can get used off ebay for about $20 shipped. Buy one and send it in for the $100 rebate! I've done this 4 times now (max of 5 rebates allowed per individual - one per each Moto X you buy) and have received all of my rebates.
http://www.motorola.com/us/consumer...Verizon/moto-x-developer-edition-verizon.html
Do the math:
$449.00 VZW Dev Edition direct from Motorola
+ 20.00 Motorola Admiral used from ebay
= $469.00
- $100.00 Moto Jellybean rebate
= $369.00
Assuming you get one of the cheapest VZW X's on swappa for about $250.00, you will still need to send $45 to China (with no guarantee of unlock, and definitely NO warranty) So you're just saving $80 over the brand new dev edition that you can DEFINITELY unlock, and that retains warranty even after unlock.
Good Luck with this.
Thank you for the heads up about the JB rebate
Sent from my DROID RAZR HD using Tapatalk
samwathegreat said:
....Looking through the swappa website, I don't see any VZW developer editions for sale. This will be a tough one for you....unless you happen to come across one that explicitly says "unlocked bootloader", but this will mean that he HAD to have gotten code from China, and your warranty will be VOID..
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One small note... Per the docs that came with my X, the warranty on the X is non-transferable, so buying used off swappa, ebay, etc also invalidates the warranty.
Otherwise, everything else you posted is an awesome reply.
abuttino said:
Thank you for the heads up about the JB rebate
Sent from my DROID RAZR HD using Tapatalk
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If you buy it TODAY or TOMORROW you can get it $100 off! The Dev edition is 349.99 -before- the rebate.
This would be the ideal time to purchase your VZW Dev Edition!
http://www.motorola.com/us/consumer...Verizon/moto-x-developer-edition-verizon.html
You may have already seen this, but I wanted to post it as a reply so you would get an email notification just in case you hadn't.
If you buy the $20 admiral for the JB rebate, you're looking at $269 after rebate.
Too late.. But thanks for all your effort
I am waiting for the Chinese. But, at least he's honest
Sent from my XT1060 using Tapatalk
I have the Pure Edition running on T Mobile and I bought this phone with the plan to unlock/root. After talking with Moto support I was surprised to hear that simply requesting a code not only voids your warranty (which I expected) but they won't even service it for a fee. In addition they told me it would completely nullify your extended Moto warranty if you bought one.
Is this really true?? I want to unlock but it scares me to know that even physical warranty problems such as a peeling wood veneer would no longer be covered.
I've seen mixed reports but it's really ****ty of moto to not honor a warranty for the PE when it's effectively the DE this year. I bought myself a Nexus for this reason but my wife has the PE. I don't want to unlock her phone just in case she has an issue.
To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
skottema said:
"To piggy back on your Austin question. Would moto still honor moto care if you unlock your BL?"
To clarify, I was referring to Moto Care when I mentioned the extended warranty. Motorola straight up told me they would void your Moto Care if you request an unlock code. Seriously, what a joke. Has anyone else been told differently?
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I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
_MetalHead_ said:
I was told twice that the PE was being treated as a DE this year and unlocking would have no effect on warranty. I exchanged my original PE for one with a leather back, and it was unlocked. I had no issues exchanging it. Same goes for my buddy. I know a few people have been told that it doesn't void the warranty. Maybe the rep you spoke with was misinformed? I'd call back and ask again.
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Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
skottema said:
Okay, so I online chatted with another rep and she told me the regular warranty would be void but the extended warranty would be honored. But it if you had good luck using the standard warranty with an unlocked bootloader then that's awesome!
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Click to collapse
So, I spoke to a 4th rep and he said that standard warranty is still valid for the Pure Edition. My guess is that they made a recent change to their policy regarding unlocking the bootloader and a lot of their reps are not informed yet.
This is not a recent change. Official word came out in September that the Pure Edition is their Dev Edition this year. Unlocking other variants will void the warranty. Not the case with the PE.
https://forums.motorola.com/posts/677736c888?commentId=805908#805908
https://forums.motorola.com/posts/76aa180128
mercado79,
That is my fault for not reviewing these forums. The sad reality is that the Motorola tech support must not have been aware of the change either. If you're interested I can paste my conversations from December with them telling me that all warranties are void after unlocking. Water over the bridge at this point, I suppose.
Just stinks that they aren't on the same page with each other (within the company). And it certainly doesn't make things easier that they changed the name of the developer edition to "pure". Hope they sort things out.
My own personal experience with support earlier this week was that they acknowledged I'd unlocked the phone, but that's it. Simply, "I see you requested the unlock code". I said I had and the rep moved on to process the exchange. Easy.
Sent from my Moto X
Can my rooted droid turbo get warranty at Verizon store ?
tz16 said:
Can my rooted droid turbo get warranty at Verizon store ?
Click to expand...
Click to collapse
No one can get a warranty replacement at a Verizon store. If you go to a Verizon store, they will tell you to go home, go to this website, and file your claim there: http://www.phoneclaim.com/verizon/?pod=claim&icid=in-vzwclaim&tntref=https://www.bing.com/.
Now, the question is should you do this, and the answer depends on why you are getting a warranty replacement. If there is no physical/water damage, and the phone is less than 1 year old, you're better off getting a free replacement from Motorola here: https://motorola-global-portal.custhelp.com/app/mcp/service/. I got a motorola replacement with a rooted phone, and there were no issues.
However, if your phone does not meet these requirements, you will need to go the Verizon route. While unlocking your bootloader technically voids your warranty, I've heard from a few people that it's not really enforced, and they'll replace your phone anyway.