[Q] Moto X 2014 no signal with T-mobile - X 2014 Q&A, Help & Troubleshooting

Hi, I recently got an ATT locked Moto X 2014 and unlocked the sim. After I unlocked the phone I received a text message from T-mobile welcoming me to the network and my phone number but I have not been able to get signal since. I took it back to the store and they tried a new sim with the same results. Any ideas as to what to do in this case?
Thank you

Is the IMEI number and baseband version showing unknown or are they reading correctly?
Sent from my XT1097 using Tapatalk

They are showing correctly. I don't get why is not working.

Did you check the APN?

I went to the T-mobile store and they set it up for me. The weird thing is that I don't get a signal at all, not even for calls.

Sounds like an apn issue

Related

Verizon Moto X Network Not available error

This problem is not new with verizon phones
You can search XDA for more info, check in Galaxy S3, S4 or Nexus 5 forum
My customized MOTO X from verizon not taking a GSM sim in india.
I tried many sims from different carries, but failed.
It showing full bars with carrier logo, but no calls and sms, only data is working.
When i tried to call someone it shows "Mobile Network not available".
I check IMEI, it is in good condition
and one more thing
When i putting my IMEI on imei.info
It showing XT1055 which is us celluar.
But my one is XT1060
I have bootloader unlocked, flashed cyanogen, sprint rom, roggers rom but no luck.
and my moto x is working with CDMA OMH sim
I do not why it is acting like a us celluar MOTO X which accepts only CDMA sims
Now i am on 4.2.2 Verizon ROM, GSM sim is not working, Showing "Mobile network not available"
I had the same issue after a friend of mine used my VZW MotoX on TMobile.
He upgraded for 4.4 to 4.4.2 while he had it running on TMo. I think that the update has broken the radio.
After .sbf back to VZW stock everything works great
I think it may be IMEI problem..
help get my moto x back on vz - not able to make calls
toastedoats said:
I had the same issue after a friend of mine used my VZW MotoX on TMobile.
He upgraded for 4.4 to 4.4.2 while he had it running on TMo. I think that the update has broken the radio.
After .sbf back to VZW stock everything works great
Click to expand...
Click to collapse
I thik that's what's happened to me - tried my verizon motox on tmobile but since couldn't make wifi calls didn't want to keep it- want it back on verizon- what do you mean after .sbf back to stock works great--what do I need to do - -i've done factory resets -tried lte on off apps...etc --please help

[Q] Retail Moto X with Verizon, Internet Working, Texting Working, No Calling

I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
It sounds like the CDMA radio is not working.
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Click to expand...
Click to collapse
Same happening with me
PM me your e- mail.
and look here
http://forum.xda-developers.com/moto-x/moto-x-qa/verizon-moto-x-network-available-error-t2679289
SonicJoe said:
It sounds like the CDMA radio is not working.
Click to expand...
Click to collapse
So do you think it is physically defective?
When I bought the phone off of him it was basically brand new in the box. He had used it less then a week. Not sure where he bought it but the IMEI was clean.
Is there anyway to reset the CDMA settings or anything like that?
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Our imei can be backed up and flashed..only use once every thing is OK...I've used this several times with the mobile network not available problem and it fixes it...I would suggest sbf http://forum.xda-developers.com/showthread.php?t=2514095
Do not flash this if your already having problems
Sent from my xt1060vzwDE
halfprice06 said:
I have a retail verizon Moto X that I purchased from a friend. The calling does not work. It says "Mobile Network Not Available". The friend was using it on T-Mobile, I don't know if somehow the radio settings for the phone got internally changed when he did the 4.4.2 update. I've factory reset the phone several times, got a new sim card, trouble shouted with Verizon.
Why is the data and texting working, but the calling is not?!!
Driving me crazy.
Please advise!!!!
Edit* To make sure I'm clear, I'm trying to use the phone with Verizon, my friend was using with T-Mobile.
Click to expand...
Click to collapse
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
unsivil_audio said:
Did you call verizon and register the phone with them? I'm curious, don't Verizon/Sprint/RW phones have an ESN in addition to an IMEI for their CDMA radio?
Click to expand...
Click to collapse
Yes, I called verizon and gave them the MEID. In the system settings the the IMEI and MEID are exactly the same except the IMEI has one extra digit at the end (it's a 4).
lovepreet39 said:
if you want to use it on verizon, then buy out a new verizon sim
and please check phone is not related to any older verizon account.
CDMA use MEID/ESN
GSM use IMEI.
If you are trying to use it on a CDMA network, then i do not know what is happening, because my one is not working with GSM, but working with CDMA
Click to expand...
Click to collapse
I have already got a new sim, and the phone is not related to any older verizon account.
When I run the CQATest and choose the sim card test, I get an error that says the Phone ICCID doesn't compare with the SIM ICCID.
The phone ICCID is completely different front the SIM ICCID. The SIM ICCID is the actual number on the sim card. Could this be related?!
I had the same issue after a friend of mine used my VZW MotoX on TMobile.
He upgraded from 4.4 to 4.4.2 while he had it running on TMo. I think that the update applied GSM Radio firmware and not the VZW/CDMA firmware and "broke" the radio.
After .sbf back to VZW stock everything works great

AT&T unlocked 2014 x not working on tmobile

I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
When you say unlocked, unlocked Sim or unlocked boot loader?
sim unlock. As far as I know there's no boot loader unlock.
Could it be that the imei isn't in T-Mobile's data base since it's an at&t moto x?
Edit: went and put the imei in to tmobiles imei checker and it couldn't figure out what device it was and if it was okay to use on their network. Now I just need to verify with T-Mobile and see if they can register the imei.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Change the APN settings
I have had a problem like this with my unlocked phone and AT&T, but when they set it up in the AT&T store they fiddled with the APN settings. I had to do the same to get my wife's unlocked Lumia 635 to work on the T-Mobile network. Try the values used in the link attached and see if it works.
http://www.4gtricks.com/2013/04/t-mobile-4g-apn-t-mobile-4g-apn-settings.html
Att motox on tmobile
Reireichan said:
did you ever get it to work? i am experiencing the same issue. it connects to my friends AT&T network fine but with t-mobile it just says "cant register" etc,etc.
Click to expand...
Click to collapse
.
I was able to connect to tmobile network some times, able to make calls. No data connection at all. I played with APN settings and everything else. any help..?
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
Click to expand...
Click to collapse
Where did you get it unlocked?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Just wanted to say thank you. My T-Mobile SIM wouldn't connect and I even went to the T-Mobile SIM store to get a new SIM Card but it didn't help. As you stated, adding a new APN setting was the only thing that worked.
For those of you who want to unlock your Moto X, I purchased a code on eBay for about $8 and received it within 6 hours. I would post the link but I'm afraid it might be considered spam.
What type of data signal are you getting? LTE?
keoaloha said:
I have an unlocked ATT x1097 and it works just fine with tmobile.
You just have to MAKE A NEW APN SETTING.
When you put a tmobile sim in it, it will automatically create a couple of T-MOBILE apn settings. Just leave that as is and create a NEW APN SETTING with same info you can find from Google. Select that as your data apn. And reboot the device for the best result. It should fixed the problem.
For those of you whose sim does not register into tmobile network; i think it could be one of the following reasons:
1. Original ATT modem does not work well with tmobile frequency in your area
2. The device is locked (stolen, non-payment, etc)
3. The device is broken
4. Your SIM card is damaged
As long as you are at the home screen with tmobile sim, your phone is GSM UNLOCKED, and it iwill never lock again.
Click to expand...
Click to collapse
Yes, LTE and 4G
keoaloha said:
Yes, LTE and 4G
Click to expand...
Click to collapse
Nice. Where did you get your unlock code?
I don't know about OP but I have always used swiftunlocks and have had great luck. Got my N6 from ATT unlocked through them without issues as well.
http://www.swiftunlocks.com/unlock/motorola-at-t-tmobile-worldwide
I noticed that sometimes phone picks up apn without issues and sometimes you have to restart so I just restart every time I make a change to be on the safe side.
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Bl00dRunzC0ld said:
I have an unlocked AT&T xt1097 but it won't register my T-Mobile Sim card. It registered for about 3 minutes, got a welcome to T-Mobile text and that was that. My phone number shows up in settings, but it shows I have zero service. I've reset, and rebooted several times to no avail. My sim works in a nexus 6 so it's not the sim. Imei os clean. Does anyone have any ideas what it could be or how I could get it to work with my T-Mobile sim?
Click to expand...
Click to collapse
Hey, I know this post is kind of old but I am currently having the same problem with my moto X 2014 going from At&t to T-Mobile, were you able to get it fixed and if you did, what did you do?
Any luck? I've just come accross the same issue. Got phone unlocked, and bought a new sim and activated. I'll get like 3-4 minutes of service randomly here and there, but about 99% of the time no service. Tried multiple variations of APN settings that I've found online. No luck
Fixed all my seriously annoying connection problems by flashing the 4.4.4 modem.
http://forum.xda-developers.com/showpost.php?p=61208627&postcount=5
I just gotta upload the 4.4.4 modem from my pc, will do that later for you.
edit: https://www.mediafire.com/?4ydw34c4bjxk423
thorasaurus said:
Just in case anyone else has the same issue as OP, you should use the
Code:
epc.tmobile.com
APN, NOT the
Code:
fast.tmobile.com
one.
The fast.tmobile.com one would not let me register on the network. epc one did immediately.
Click to expand...
Click to collapse
Neither one works for data... Just got it unlocked from swiftlocks and I can get voice, but no data :crying:
Someone help!! ...plz
Anyone ?? T-Mobile reps are mostly useless, and keep telling me that my device may have been ' re-locked ' to AT&T after a hard reset !! I know that's not the case because I've thrown in a Vodafone sim and it recognized it ! The sim unlock was purchased from SwiftUnlocks and the phone took it in one try w/o any issues!
Now, I can't even get voice to work... All I see is ' No Service ' and when manually trying to register with T-Mobile, it says ' unable to connect to the T-Mobile network. Please try later '
Someone please help out!!

[Q] Unlocked Moto X on Telus/Koodo Issues

Hi I bought an unlocked, Verizon branded Moto X Developer Edition which I intended to use on Koodo in Canada, which runs on the Telus network. When I put my sim card in it has trouble connecting to the network. It connects for a couple of minutes, and then loses the signal for a couple minutes, then picks it up again and so on. It's like it is connecting to cell towers other than Koodo/Telus and cant use them.
I have tested the sim card in another phone and it is fine. I have spent a significant amount of time with Koodo customer support and it has become obvious the problem is with the phone. It doesn't matter if I have it set to global or LTE/GSM and connect to Koodo that way, both have the same result.
Has anybody run into a similar problem? I absolutely love the phone and would hate to find out that I can't use it. I live in London, Ontario and shouldn't have any issues with coverage.
Thanks
I have The exact same problem with a moto X from ATT trying it on Koodo. Maybe flashing the Telus rom or dev rom on it could work. Mine is in 4.4.4 with ATT so I can't unlock the boot loader to do that but maybe you can...
sbrinker24 said:
Hi I bought an unlocked, Verizon branded Moto X Developer Edition which I intended to use on Koodo in Canada, which runs on the Telus network. When I put my sim card in it has trouble connecting to the network. It connects for a couple of minutes, and then loses the signal for a couple minutes, then picks it up again and so on. It's like it is connecting to cell towers other than Koodo/Telus and cant use them.
I have tested the sim card in another phone and it is fine. I have spent a significant amount of time with Koodo customer support and it has become obvious the problem is with the phone. It doesn't matter if I have it set to global or LTE/GSM and connect to Koodo that way, both have the same result.
Has anybody run into a similar problem? I absolutely love the phone and would hate to find out that I can't use it. I live in London, Ontario and shouldn't have any issues with coverage.
Thanks
Click to expand...
Click to collapse
Have you tried manually entering the APN settings?
The Verizon XT1060 (Dev Edition, or non-Dev Edition) is SIM unlocked out of the box. So forcing to GSM mode should work, as long as the APN settings are right.
As a side note, to use a T-Mobile USA Sim, I've had to manually enter the APN settings on my Dev Ed VZW X.

[Q] LTE/Data on AT&T Nexus 6 on nTelos

So. Complicated issue here, and as expected my regional carrier's staff has been less than helpful. So I have a (AT&T originally) UNLOCKED nexus 6 with Android 5.1 installed. After having it unlocked I attempted to insert my SIM from my new Moto X (2nd Gen) on the nTelos network (a smaller regional carrier that I believe generally acts as a Sprint MVNO). This was a new activation on the network the week before with the Moto X having no issues at all. After the SIM insertion into the old Nexus 6 I get only voice and text. No data. So I attempted to replicate the APN settings via the star menu and re attempted connect. Still no data. I get voice and text, and there is an exclamation right on the signal strength locator. I've read many articles reguarding MEID's and whitelisting, but I assume if it was a white listing issue there would be no service at all. And there have been many similar successes with Nexus 6 devices like mine and other carriers including sprint and verizon. As far as I can tell my APN settings are identical to the Moto X that works just fine. What am I missing here? Is it the lack of the MEID in the regional carrier database? I still feel there must be a solution especially given the fact I can make and receive calls/texts. Any one else have some similar experience? The staff at the nTelos store is less than helpful. States it just can't be done but can't explain why nor will make an attempt to solve my issues. I can post whatever info is needed. Thank you for your time.
I believe Nexus 6s purchased directly from AT&T are SIM locked to their network.

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