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Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
Lol..if your phones charging port's broken (I dunno how you managed to do that but oh well) its highly unlikely that you'll get it replaced under warranty. Warranty will replace things like faulty motherboards, manufacturing defects and the likes.....not physical damage. You can still try your luck at an explanation and hope it works. Try to leverage the Christmas spirit in on this one
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
schwalbach said:
The people at AT&T literally told me to call warranty, one told me to make-up something like it is dropping text messages /etc
Any idea if this works?
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Click to collapse
What does literally told me to call warranty mean?
schwalbach said:
Hey,
My phone's charging port broke. Like the actual phone charging part broke, not the adapter(obviously, lol).
Anyways, what can I do? I'm under warranty and am going to call them, but they say I shouldn't say what actually happened as the problem. I also have a different ROM than the ATT Rom, but can't change it back.
I'm also interested in the Fuze, but I doubt I can exchange for that? If I can, what do I need to do, but if not what should I say for a good excuse to get me a new phone?
Thanks a bunch guys
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Click to collapse
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
eskimochaos said:
What does literally told me to call warranty mean?
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Sorry for the misunderstanding.
They said I should call the warranty people and lie to them, say that it was something else like a reception problem or something.
Does anyone have experience with this? Will it not work because when Is end in my phone it will be obvious the charging port broke? I am just looking for suggestions, thanks a lot guys
slawcop` said:
A thread has been started about this already...check it here...see if your question is answered...http://forum.xda-developers.com/showthread.php?t=444726&highlight=warranty+tilt+fuze+exchange
also check my signature for the wiki and read about returning your phone and flashing the orginial rom back...search if has been discussed numerous numerous times
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Click to collapse
Sorry for this but yes I saw that thread. Many of them are talking about warranties and software problems. Generally if it is a hardware problem, warranty wouldn't fix it I thought. But the actual AT&T rep told me to lie and say it was dropping calls and they would send me a new one. So I was wondering a couple things after hearing this, as to what my best options are, should I use
1) Call and tell the truth
2) Call and make up something
--If I do and they take my word, what will happen when I send the phone in and the charger is broke? Could we say that possibly happened during shipping?
I'm just wondering if I have any choices other than buying a new $400 phone.
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
burtcom said:
When you call, just say that the device is not synching or charging properly, and go from there.
If the USB port was not properly soldered to the motherboard in the first place, then it could break through no fault of your own. let HTC figure out.
Unless you did break it yourself by trting to jam the USB in upside down or something...
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I really have no idea how it broke. It is just like one section of the thing you plug in. Like I didn't even notice it, because it still plugs in. It is just one of the prongs is deattached(but still right beside the others, thus it could still be plugged in) and the deattached one I can move around with my stylus.
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
navdroid said:
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
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uhm the detuctable for an insurance claim is $130 there bud.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
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is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
on some phones, there are more water damage indicators on the inside of the phone as well as behind the battery.
find the .nbh file in the rooting thread and flash that to your phone, if you are in us it's the RC29 file and in UK it's the RC7 i think
mrcrs said:
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
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Listen to this man. Out of warranty fee is $100. Insurance deductable is $130.
mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
Click to expand...
Click to collapse
Do what the guy said above by putting dreaming.nbh on your phone, it actually sounds like your phone is stuck in a boot loop and might have nothing to do with water. If downgrading to RC29 does not work, you will have to reflash the stock boot.img and you can find that information under themes and wallpapers>custom boot images.
two ways you can do that through adb, or through terminal emulator. terminal emulator might be easier for you, should all be in the link posted below.
I actually think it would be funny to send a custom boot screen back to tmo or htc but thats besides the point.
http://forum.xda-developers.com/showthread.php?t=467693
you can also do what i did and told tmobile that the wifi doesn't work and its covered under htc warranty.
good luck.
G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
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How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
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Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
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Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
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simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
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I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.
I dropped the phone and when i picked it up the signal bar was gone and it wont recognize my sim card..
i have tried flashing the modem, flashing stock, checked imei and checked the efs folder.
does any of you guys have any idea of what could be the problem ?
sorry for my bad english
thanks
Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?
friedje said:
Does the phone say : no sim inserted ?
Maybe the simholder is damaged ?
Did you try another sim ?
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i have tried all that seems like the modem chip or something like that because in setting app imei says unknown and baseband says unknown..
any suggestions ?
Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.
azzledazzle said:
Is there any physical damage to the phone ? If not, You could flash stock and send to repair centre and say 'this is a result of an OTA'
However, If there is the tinyest noticeable bit of damage, they may understand your plan and make you pay.
you should also NOT think about bricking it and NOT claiming a new MoBo under warranty.
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then im pretty screwed.. the whole screen is cracked.. but the modem worked after the screen was cracked.
They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.
azzledazzle said:
They wont see it that way im afraid, Do you have insurance with your provider or even your home ? you could contact them and make a claim that way, Or sell it to someone on here (XDA Marketplace) and put the money towards an upgrade.
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Click to collapse
i think we have house insurance if it will go under there. but how mutch is the note worth, no sim functions and broken glass ?
No idea, Get a rough idea from a mobile recycle company, someone may want it to fix up, or just for parts (what ever is left working lol)
Also, if you claim on the insurance, they may want the broken phone, So dont make any rash decisions just yet.
I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.
cygnus56 said:
I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.
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Are you for real?
kxdaorbit said:
Are you for real?
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it's real
cygnus56 said:
it's real
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I have a home owners insurance that covers theft, loss or damage to mobile devices too. Maybe you could try that if you have one too. BTW why isn`t water damage covered when its IP 68 rated?
gee2012 said:
I have a home owners insurance that covers theft, loss or damage to mobile devices too. Maybe you could try that if you have one too. BTW why isn`t water damage covered when its IP 68 rated?
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It looks like my previous post did not post so i will repeat it. The reason it isnt covered is because theres no way to prove the phone did not go past the IP68 rated depth or timeframe.
To the OP. Sadly your method will mostlikely not work and you will be without a phone altogether because you already called and "admitted" water damage. Because of that your warranty is probably void altogether.
cygnus56 said:
I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.
Click to expand...
Click to collapse
What you are asking is help to commit FRAUD!
Wont get help for this on XDA, period!
Thread closed.