Moto Care Replacements - X 2014 Q&A, Help & Troubleshooting

I have a Moto X2 (Pure) with Moto Care that was recently accidentally damaged. I have two questions I would like advice on:
I. I don't want to do "advance exchange", as I have another phone (crappy one) that I can use, and don't want to incur the $25 advance exchange charge. How does the return work? Do they email me a return label and then send me a new phone after they receive mine? Has anyone done it recently in the US? How long is the turn around?
2. How do you customize the new phone? I no longer have the email address engraved on the old phone, so I need to re-customize. How would I accomplish that with an exchange?

Ask Moto. I don't think you have to pay advance charge for Motocare since you're paying the deductible... As for the customization, they may give new Motomaker code.
Sent from my XT1095 using Tapatalk

Related

[Q] send my ATRIXHD for repair, need location

Hi all,
Well the AtrixHD is completely dead, can't boot up, nothing at all,
Anyways, I would like to send off for repair, if repairable.
Is there a recommended, reputable place that I can send it off to?
This is an ATT version.
Thanks
Heeter
Send it the manufacturer or At&t (assuming you did not void warranty or warranty is still valid)
Sent from my Atrix HD using Tapatalk 4
If you can find a spare battery and do a swap, you could first eradicate that problem out

Need help with moto X screen issue

Greetings form Greece,
Need your help
After several weeks of waiting my moto X came today form US. Was so happy to have such a unique custom device!!
Once i got it from my US based friend I entred my local carrier shop to get a nano-sim, opened the box and inserted the sim to get moto X woriking.
Seconds after I left the shop the phone accidentaly fell to the pavement. I saw two small dents in the side corners and got really sad I did this to my new device.
However soon i realized that the problem was much bigger. My screen went totaly black!
There is no sign of damage or anything, just a small dent in the plastic bezel.
I am sure the phone is working, I hear sounds of booting and shutting down and I feel vibrations from the the digitizer touch.
The screen shows only some green pixels on the botom right corner.
I am really sad
Do i need a new screen or it is smth with a cable connection?
Is it reasonable for the device to be ruined form a 2 feet drop?
I am will not find any spare parts in Greece/Europe. Shall I send to my local Motorola service repair to check?
Any other memeber with similar issues.?
Please help!
go to motorola tech service, is the only solution, you need a new screen, or a new phone
Well, I feel bad for you, but you need to change either the screen or the entire phone.
Sent from my XT1058 using xda app-developers app
I dropped my moto twice and screen is fine
I went today to the Greek local moto repair center,
First time they saw such device, they thought it is moto G.
Awaiting a call if it is a full LCD or a cable maybe. they have no idea if Motorola will provide parts.
If it is a full LCD, how easy is for me to find the part?
I have seen some lcd parts quoting around $250, (nearly the price of the device).
It is a lovely phone, in case i don't find a solution in my country shalll i try to send it to US for repair?
is anybody willing to order and send me overseas a new?
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
Gana21 said:
local moto cannot do anything due to lack of spare parts.
any ideas where to get an or original screen?
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Click to collapse
live chat on moto site, they may offer you a change. good luck.
yghrv said:
live chat on moto site, they may offer you a change. good luck.
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Click to collapse
spoke with them, they need to mail the phone to them, they cannot repair customized devices just issue something like a refund

Motorola's Replacement Policy

Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
I don't think they'll do either. You'll have to send it in for repair, and most likely, pay for it.
Abear10 said:
Hey I have a quick question! If I break my Stock white VZW screen will they send me a new white one or just give me credit for a Moto maker one?
Sent from my XT1060
Click to expand...
Click to collapse
This was from a recent chat with Motorola, I doubt it's true though lol. But you should check the warranty Terms and conditions to be sure. I wouldn't dismiss it unless you find proof it's not true and also don't count on it!
Ester: Actually, Ivan, the customized Moto X that you have right now has a better warranty than the black/white Developer Editions.
Ivan Perez: I places my order number above, and really? can you explain why please?
Ester: Because if something happens to your phone or your phone gets broken, regardless if its physical or liquid damage, since it is a customized Moto X, we will replace your phone free of charge.
Ester: This covers your phone for 1 year.
Ester: While for developer's edition, if something happens to your phone, we can only offer repair for your phone. And if there is physical or liquid damage, it will void the warranty so you have to pay for the repair.
Ivan Perez: So you mean my phone is covered by all accidents, like if it drops in water or cracked screen I can just contact Motorola and get a replacement?
Ester: Yes, as long as it is within the 1 year warranty period. Sounds great, doesn't it?
Ester: Because here in Motorola, we want to keep our customers happy.
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Click to collapse
Moto replacing my broken screen for free!
Isn't that because of the extra MotoWarranty that was an option? Or is this truly true?

Question about Moto Care

I have a Moto X headed my way very soon. I purchased Moto Care also. Being that this phone is so beautiful and feels so good in the hand, I want to go with no case and wanted some assurance should I drop the device. My question is how does Moto Care work with a customized device. If I were to drop and break my phone, how do they replace it? Do they send me the same customizations I had before? How broken does it need to be for me to use one of my 3 exchanges. If the screen is cracked or the side is bent is that enough to warrant an exchange?
Not sure what warrants a repair but the send you a code to allow you to customize a new one. You can do a different customization style if you want.
All you have to do is tell them you want to use your moto care and they'll send you a code to create another one. You have 2 options on whether not you want to keep your phone until your new 1 arrives or send your defective phone in first until your new one arrives. The first option requires them to use a credit card so that they will put $500 on hold until they receive your defective phone.
I have already had to use one of my exchanges

IMEI swap questions

hi guys, so im on my 3rd or fourth LG G4 and its going out. i have backed up all my data i want just in case. i have 2 options before this goes and need some guidance .
option 1. wait for it to completely dies and have to go to geek squad to wait 2-3 more days for a new phone and cross my fingers there is no "service fee" (since my replacement was older than exchange the warranty is no longer unless "I" deal with LG)
option 2. buy this used G4 for 20 bucks that has just a cracked screen, if i go that route i would like to change or get changed the IMEI and related data (i ask what would that be, related data)so i can avoid a activation fee of the the new G4.
i think im getting screwed (replacement phone warranty is expired even though i have had it 6 months) thats why i ask about getting the number changed to dying phone so there is no activation fee, that would work correct? is there any repercussions to this?
is this something i personally can do without root? i can go to the phone shop and get it done but i like to learn new things, any pointers or legit tut's? see a lot thru google but seem all shady.
thanX in advance
barelynotlegal said:
hi guys, so im on my 3rd or fourth LG G4 and its going out. i have backed up all my data i want just in case. i have 2 options before this goes and need some guidance .
option 1. wait for it to completely dies and have to go to geek squad to wait 2-3 more days for a new phone and cross my fingers there is no "service fee" (since my replacement was older than exchange the warranty is no longer unless "I" deal with LG)
option 2. buy this used G4 for 20 bucks that has just a cracked screen, if i go that route i would like to change or get changed the IMEI and related data (i ask what would that be, related data)so i can avoid a activation fee of the the new G4.
i think im getting screwed (replacement phone warranty is expired even though i have had it 6 months) thats why i ask about getting the number changed to dying phone so there is no activation fee, that would work correct? is there any repercussions to this?
is this something i personally can do without root? i can go to the phone shop and get it done but i like to learn new things, any pointers or legit tut's? see a lot thru google but seem all shady.
thanX in advance
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Click to collapse
Unfort no one on xda will help u with imei swapping its a black topic here. I use full edition cdma workshop to do mine.
my bad, i was reading and i guess its illegal in the states.
thanX anyways

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