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I've been using the Tilt since late January and have treated the thing like a king....but today it died. The guy at the AT&T corporate store said it was a battery problem...so he replaced it and it worked for like an hour. He now says that the phone is defective.
He is having a new one sent to me and it will be here in 5 days and when I get the new one I don't want it anymore........I will gladly sell the thing for $250 plus shipping. If any of you want a spare or know someone who would like one please let me know. I bought another phone while at the phone store so if nobody buys it from me I'm throwing it in the trash.
Sorry to hear about you problems with the Tilt..... What are you going to replace it with?
Well, that's a completely stupid & ignorant statement.
If you're willing to throw it away, why not donate it to one of those charities that supplies phones to domestic violence victims.
Or to one of the masters of XDA, preferably in another forum to steal away another bright mind to come to Kaiser, or to someone working on porting drivers.
GSLEON3 said:
Well, that's a completely stupid & ignorant statement.
If you're willing to throw it away, why not donate it to one of those charities that supplies phones to domestic violence victims.
Or to one of the masters of XDA, preferably in another forum to steal away another bright mind to come to Kaiser, or to someone working on porting drivers.
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Click to collapse
This will be the third Tilt I've received and I'm tired of this poorly designed phone, so think of it this way. Getting a few bucks out of the phone will help me recoup some of the money I've lost, but donating the phone to a charity is idiotic because it's not nice to give something that's essentially broken by design. If I give it to a developer here I'm out even more money on shipping, and I'll never hear the end of it for *donating a defective phone. I'll just be asked why did I bother it's just junk. Making the transfer a financial transaction I can make the other party responsible for their actions by full disclosure.
Did you really setup an XDA account just so you could post your complaints?
liquidsilver said:
Did you really setup an XDA account just so you could post your complaints?
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Nope, read 1st post.
i found website that might help you want to throw away a tilt http://www.albinoblacksheep.com/flash/youare
after seeing quite a number of posts about dead tilts...often with it being the 2nd, or even 3rd+ tilt that has died...
i'm wondering if perhaps some of these issues are related to voltage regulation.
in other words, maybe the tilts are getting fried due to over/under voltage issues...whether it be from bad a/c at the house, or from the laptop usb port (i know when i plug my tilt into one specific computer i can "feel" the electricity in the buttons...that can't be good)...or from starting the car with the tilt in the cigarette lighter (i wouldn't ever advise that), or just from a faulty charger.
over time any of the above issues could kill any electronic device.
maybe the tilt is just more sensitive to voltage issues than other phones.... and so when one tilt is replaced, the next one dies too...because the same over/under voltage problem is still present. ...just a thought...i haven't experienced any problems with my tilt...yet
...but i have had pieces of electrical equipment die or malfunction due to voltage problems.
casenickles said:
I've been using the Tilt since late January and have treated the thing like a king....but today it died. The guy at the AT&T corporate store said it was a battery problem...so he replaced it and it worked for like an hour. He now says that the phone is defective.
He is having a new one sent to me and it will be here in 5 days and when I get the new one I don't want it anymore........I will gladly sell the thing for $250 plus shipping. If any of you want a spare or know someone who would like one please let me know. I bought another phone while at the phone store so if nobody buys it from me I'm throwing it in the trash.
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Click to collapse
When do u take ur trash out?
I'll buy it for $50
GSLEON3 said:
Well, that's a completely stupid & ignorant statement.
If you're willing to throw it away, why not donate it to one of those charities that supplies phones to domestic violence victims.
Or to one of the masters of XDA, preferably in another forum to steal away another bright mind to come to Kaiser, or to someone working on porting drivers.
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Click to collapse
Not to mention irresponsible, I don't know how it is where he lives, but here in California anything that plugs in or takes batteries MUST BY LAW be recycled at a proper facility, that stuff can leach all kind of nasties into the environment.
casenickles said:
This will be the third Tilt I've received and I'm tired of this poorly designed phone...
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Just curious... What prompted the first replacement?
californiarailroader said:
Not to mention irresponsible, I don't know how it is where he lives, but here in California anything that plugs in or takes batteries MUST BY LAW be recycled at a proper facility, that stuff can leach all kind of nasties into the environment.
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I live in Columbus Ohio and I take all my electronics to the local DIY store as they do recycling there and not at the community I live in. Saying I'm going to throw it in the *trash is my way of saying I'm going to get rid of it with other similar junk people don't want anymore.
In fact I must take all my electronics to a recycling place because my community will fine me big time if I take it to the dumpster that they rent.
I'm from MI and they do far less recycling there so when I was a kid basically anything that had lost it's use was *trashed, even if it went to a recycle bin somewhere.
gavink said:
Just curious... What prompted the first replacement?
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My first Tilt went crazy on me around day 2-3 when it just started to jumble all the characters on the screen and redraw images in random pixelated blocks of ****. So I took it to the store I got it from and they verified that it was a crazy phone and gave a me a new one on the spot.
con_ritmo said:
after seeing quite a number of posts about dead tilts...often with it being the 2nd, or even 3rd+ tilt that has died...
i'm wondering if perhaps some of these issues are related to voltage regulation.
in other words, maybe the tilts are getting fried due to over/under voltage issues...whether it be from bad a/c at the house, or from the laptop usb port (i know when i plug my tilt into one specific computer i can "feel" the electricity in the buttons...that can't be good)...or from starting the car with the tilt in the cigarette lighter (i wouldn't ever advise that), or just from a faulty charger.
over time any of the above issues could kill any electronic device.
maybe the tilt is just more sensitive to voltage issues than other phones.... and so when one tilt is replaced, the next one dies too...because the same over/under voltage problem is still present. ...just a thought...i haven't experienced any problems with my tilt...yet
...but i have had pieces of electrical equipment die or malfunction due to voltage problems.
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I'd like to think your on to something, but in my case I've tried several different chargers in several different places and even different branded batteries, and still a no go on getting a properly functioning Tilt.
AthenaLod said:
When do u take ur trash out?
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When my surveillance cameras catch trash stalkers giving up and going back to their cardboard box homes. I might have some water repellent spray left I can throw in the trash for ya to weatherize your place.
d00mz said:
I'll buy it for $50
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When you learn to count higher come back to the negotiating table jr.
casenickles, go check ur PM inbox!
Thanks for all the pm's everyone. When I get off work 3pm Eastern I will respond to all of you.
I'll give ya $125 right now.
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
google should let people play as long as they dont short it out.
The Afroman said:
So i have been having issues with my device. The device will shut off, sometimes not charge properly and the device will die and i will have to unplug the battery and plug it back in to power cycle the device and for it to register a charge. So i decided to call and explain this to the "tech" the moment i mentioned that i opened the device and did this they said i had "voided" my warranty and i would have to contact Asus.
Yeah. I voided my warranty by popped open the back and unplugged the battery. This is how i was treated. Also.. I then request a supervisor who then states the same thing.. they give me a "mercy" repair and then proceed to setup a repair, but they have "noted" that i have voided my warranty by "messing with the internal components, and that the back was not made to be opened." That if they verify that i have "messed with this" i will be charged the full amount for the replacement device.
Seriously? I am fuming right now. they pretty much made me feel like i had broken a law by opening up their PLASTIC device. the back is held on by clips.. no screws, warranty stick, or any other type of method of removal. I was told that the "normal" consumer would never do that... and that i definitely voided my warranty.. I am so peeved right now i could hit something. Seriously?!
Good job Google. Your first major device made by "you" and this is how you treat your customer. Thank god i'm an Apple user and i was an ex-Applecare rep and RULE 1, you never accuse the customer of doing anything. You never make them feel like some inept POS because you popped off a battery cover. WOW. Last Google product i buy. Seriously. I have never had a customer experience where i was berated on the phone as some sort of villain.. by 2 "techs" Not only that.. the "supervisor" said .."oh sir, it's not that easy to pop the back off.. you really have to get IN THERE"
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting. I told the tech on the phone.. what if i had bought this 2nd hand and couldn't turn it on.. the SERIAL NUMBER IS ON THE INSIDE LID.. she just said.. "well i understand that.. but you still voided your warranty.."
WOW.
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Is there any documentation that came bundled with your device that clearly provides instructions for how to remove the back cover and how to disconnect the battery? does the device even have a battery that is user removable and replaceable ?
no to both and you knew that... you had to search for information online to perform that and you still did it knowing full well that wasn't allowed.
the moment your device showed any signs of issues you should have contacted Google to get an RMA
Warranty is present on our devices with rules in place. you broke the rules and then admitted to it to a tech and expect something different?
You are not supposed to open the cover plain and simple, if you expect the company that sold it to you to honor the warranty which means they trust you haven't touched anything inside then you leave it alone and always contact them for service. that's your complete circle..
Open your device and you lose that ability because now it is assumed A. you have touched or modified something, B. you know what you are doing since you have opened the device up.
They have no idea what you have done, you expect them to just take your word for it? I'd love to see that fly at the dealership on your new car... "Yea the engine blew, it was making a ticking sound but before notifying you guys I went ahead and took the engine cover off and looked around and also changed a few things but i still have my warranty right? kthnxbai
The Nexus line has nothing to do with being for people that are tech savy... thats just the general consensus of people that choose ANDROID over IOS.
People buy the Nexus line because they want the full unmodified Google experience AND the latest OS updates from Google plain and simple.
Either play by their rules and leave the device alone and if it has issues notify them, get an RMA and send it back that's what they are there for. not to clean up the mess that happens after you touched the device in a way you weren't supposed to.
Even if you didn't do anything other than open the cover, how are they supposed to know? just trust you? :laugh:
Why did they accuse you? because like an idiot you just told them straight up yes I opened the device even though I know i'm not supposed to.
Lucky they gave you the mercy repair....
Well i feel for you brother, it's not like you broke the device yourself...that said it's pretty clear the back cover is not designed to be removed by consumers, and you really should have known that disconnecting the battery could technically void your warranty.
While some companies may be lenient with their warranty policies, you certainly shouldn't expect it; so to admit.that you played around with the internals was a little naive i'm afraid. I remember hearing a story about techs at one company being instructed to look for rooted phones that had been sent in so that the warranty could be voided (because technically rooting was a breach of conditions).
But look, you might get lucky and they won't charge you if the fault is obviously not your fault. I hope it works out for you.
I'd have been more surprised if they did NOT void the warranty when you told them that. Its pretty common sense that you should not tell techs that you have opened a device.
The Afroman said:
Peeved. XDA has anyone been treated like that by them? I thought the Nexus line was for the "tech savy" you know the ones that can root, unlock, and develop.. yet i was treated like a criminal for doing some basic trouble shooting.
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Sounds to me like you were treated as someone who voided his warranty. Which is exactly what you did. Sounds fair to me.
It's your responsibility to know what voids the warranty, and you're trying to make others suffer for your mistake.
And the tech savvy people know that when they open up and mess with their devices, they're on their own.
FYI, the Nexus 7 back cover is not made to be just popped off like many phone back covers so you probably damaged something as well.
Taking the back off the N7 does not void the warranty. However, I think there is a "VOID" sticker on one of the screws that keep the battery connected to the device that if removed, this DOES void the warranty. I would look, but I can't pop the back off my N7 because I just clipped my fingernails, haha. But I have taken off the back of my previous N7s various times and sent them all back with out any problems. I just haven't tampered with the stickers that say "VOID" on them.
Obvious warranty voiding action is obvious.
Sent from my Nexus 7 using xda premium
They made it a sealed back for a reason they don't want people messing and you have silly to do it. Its like moaning you have bricked your nexus and moaning they won't give you a new one. Same as in game shops the minute you take it out the cellophane its none-returnable. You should of phoned them straight away when you noticed the problem.
Sent from my Nexus 7 using xda app-developers app
Never tell any company you tried to fix some thing your self
Sent from my Nexus 7 using Tapatalk 2
Look. Seriously I understand. I get it. If i damaged the device, the warranty should be voided. But i didn't. Second. Most devices, that do NOT want you in the back would..
A.) Not make the back held on by snaps, that are super easy to remove (please don't tell me it's hard or difficult to remove because it's not) The devices that have tamper proof backs have screws with warranty voiding measures like a sticker that says (VOID WARRANTY) and a screw under it.. Or they would have a security Torx screw.. or something! Go check your devices..
B.) I have spent hours looking and reading the warranty manual and NOTHING in there says you can't remove the battery back. Have anyof you owned a Galaxy S (the original) the battery back snaps on the exact same way. you have to pop it off with snaps all around the edge. Also.. nothing inside the back says "HEY if you remove this you void your warrenty!"
C.) I get the battery is not user replaceable.. sort of.. it's one plug and you pop it out.. but i think the battery is held with glue so i wouldn't remove it.. but come on guys i'm seriously not trying to be a ****, i know if i had opened something that said "DONT OPEN" or there was a screw on back i wouldn't have said anything when i called.. but this is silly.. the moment i mentioned i popped the back off, they threw up there hands and ignored the fact that the device was having issues prior..
D.) In the Warranty paper work it says "the Product has been tampered with, repaired and/or modified by non-authorized personnal:" So opening the back that is easy to open but has no TAMPER PROOF anything voids your warranty.. in that sentence i don't think i did ANY OF IT. I didn't take it apart, unscrew, replace parts, etc.. all i did was open to unplug and plug battery back in.. if thats tampering.. then we ALL have void our warranties on MANY devices as i'm sure that wording is used on MANY devices warranties.
Seriously though I know when i have been beaten. I can admit defeat but the way i was treated on the phone was awful. I can't understand how that is good customer service. Adult conversation here.
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
Xda seems full of assholes today.. (not you op!)
Sent from my GT-I9100 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty. It's not the same as opening the back cover of a Galaxy phone that has a user replaceable battery.... this doesn't
Seriously the more people like you move back to Apple the better these forums would get. Good luck
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The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
Frostfree said:
And you blame Google for this.....
If your device was cutting out and not charging then why didn't you get it repaired or replaced under warranty instead of messing about with the internals? Clearly you must have done more than just opening the back cover, someone who goes that far will meddle with the battery and connectors which definitely VOIDS your warranty.
Seriously the more people like you move back to Apple the better these forums would get. Good luck
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Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS. it was the only way to get it to turn back on.. is that too difficult for you? I like how you probably have never read the warranty insert but are already siding with a company of their "meaning" of the rules.
I guess everyone here would be ok if you mentioned resetting the batteries in your remote control for your TV and they said. OH well you voided the warranty..?
rcarnes911 said:
The battery connection problem is very common many people have fixed it the way he tried the only mistake he made is telling them about it
Sent from my Nexus 7 using Tapatalk 2
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Thanks. Thank you. Someone understands.. I admit i guess it was my fault for mentioning.. it. Now my account is "has been noted" So now i will probably not send it in for repair, because they seem to "maybe" want to charge me full price which BTW is 200 for an 8GB they don't even have it set to 150 as it should be for a device that has been replaced pricewise for the 16GB.
wow the back of the nexus is not like any phone back. there is a groove or a notch to remove phone backs. Thats like saying the ipod back is removable since its not screwed down. I can remove an ipod back almost as easy as taking off the nexus 7's back but I also know I'm not supposed to. It sucks what they told you but crying foul is almost as bad. Luckily they are going to help you anyway
The Afroman said:
Wow. More people like you make Google users seem elitist. Yes i did unplug the battery you know that thing we as electronic users have been doing for YEARS
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Nonsense, just hold the power button for 10-15 seconds.
khaytsus said:
Nonsense, just hold the power button for 10-15 seconds.
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Tried. Multiple times. Nothing.. the screen would stay black. battery wouldn't charge. i had to unplug battery and plug back in.. to get the charger to work. even bought 2 3rd party chargers that work for nexus to get it to respond. nothing. battery had to be unplugged and plugged back in. only way to get my device to work. I guess i shouldn't have said that and lied. *sigh*
Sorry to hear this man, I'm following this thread pretty closely. I am getting a N7 here next week (Christmas, I hope), so trying to see what others issues with it are. I hope this works out for you
Had my One plugged in to the USB on my computer...unplugged it because it was plugged in to USB 3 and needed it in USB 2....brick. No rhyme or reason. No power, no bootloader, no recover, no charge, nothing. Went to Sprint, they were unable to do anything either so they're ordering me a new device. They said it wont be a refurb since its so new so that's nice.
Not really sure why I'm sharing but wanted to get the info out there just in case others may have had the same thing happen to them or just be careful if you keep your device plugged in and you unplug it from the computers USB or AC usb.
PS The way the Sprint Tech's looked over my device really worried me and worries me for the future when I'll actually have some signs of wear and tear on the device. They normally have the ability to check for water damage with the stickers on the battery and a few other locations....well that doesnt exist for the One, at least in a very accessible spot. He took my phone (looks brand new) to his manager and his manager said "I think you'll be fine to replace it." Well, if my phone has scuffs all over it, etc a hardware issue doenst automatically stem from the wear and tear but I believe that's going to be the One's "indicator" and I think some may have a serious issue getting warranty repairs done since they dont have a true way of telling signs of water damage, etc without destroying the device by taking it apart.
I must say though....this is the sexiest paperweight ever.
as someone who has worked for sprint as a repair tech I can say you shouldnt be worried. The policy goes like this when trying to qualify a device for a replacement at no cost (for those with insurance that is).
1.Screen Cracks
2. Water Damage
3. Personal hardware modification (if the tech is an ass he can call you out on custom roms etc...but we usually let this slide)
Outside of that NO sprint store should EVER deny you a replace if its a legit issue just because of some nicks or scratches. Cosmetic damage isnt part of the criteria. So if you find a store that does **** you around when you know youre in the right....find another store or call corporate because thats NOT how its supposed to work.
HaiKaiDo said:
as someone who has worked for sprint as a repair tech I can say you shouldnt be worried. The policy goes like this when trying to qualify a device for a replacement at no cost (for those with insurance that is).
1.Screen Cracks
2. Water Damage
3. Personal hardware modification (if the tech is an ass he can call you out on custom roms etc...but we usually let this slide)
Outside of that NO sprint store should EVER deny you a replace if its a legit issue just because of some nicks or scratches. Cosmetic damage isnt part of the criteria. So if you find a store that does **** you around when you know youre in the right....find another store or call corporate because thats NOT how its supposed to work.
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Thanks...so I know that on the HTC Dev website it states the generic warnings but Sprint still will not cover any issues from developing even though it appears to be widely accepted now?
Tyzing said:
Thanks...so I know that on the HTC Dev website it states the generic warnings but Sprint still will not cover any issues from developing even though it appears to be widely accepted now?
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Yeah sometimes it just depends on who the technician is as to if they are going to cut you some slack or not. The good thing is most techs really dont know anything indepth about custom roms or rooting. So if you dont say much to them you should be fine.
HaiKaiDo said:
Yeah sometimes it just depends on who the technician is as to if they are going to cut you some slack or not. The good thing is most techs really dont know anything indepth about custom roms or rooting. So if you dont say much to them you should be fine.
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This. About a week before I got my One, I had gone into my local corp store with my GNex which had an unlocked bootloader, but wasn't rooted. I was having awful signal issues, even with the free Airave that was sent to me. Two managers and finally a tech from the back looked over that phone, rebooting it several times. Each time I winced because that big white unlocked lock symbol showed up and I just was waiting for one of them to say something. The closest one was one of the managers asked if I was "jailbroken" because he didn't recognize my Beautiful Widgets weather widget. I walked out of there with a NIB GNex. (A week later I got an early upgrade and sold it back for my black One).
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
Skyymiles said:
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
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I've only met one guy at the sprint store that knew anything about android. He was telling me how he got his contract terminated because he used the Verizon prl for the gnex
Skyymiles said:
As a retail consultant for Sprint, I'm shocked how little our techs do know tbh. Lol. I run circles around these guys in triage.
Sent from my HTCONE using xda app-developers app
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Youd love my store then :]. Me and the other tech are baws lol.
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
Dogie52 said:
So I ordered a silver HTC one. Got black. I know Amazon issue right. So I stuck it out until the end of the return widow. Because I didn't want to be with a phone over a color. So eventually I did the exchange. The new HTC one I got now has bleeding of the buttons backlight on the bottom right hand corner. Now Amazon does not want anything to do with the phone. So now I have no choice but to send it into HTC for a repair. I have to pay for shipping and be without a phone again for at least 2 weeks. Now the last time HTC has fixed something for me they forced me to buy a new phone! They had replaced the motherboard and did a "IMEI transfer" and the IMEI could never be activated. HTC said it wasn't in sprint database. Sprint said the phone was broken. Both of them didn't want anything to do with me. So although I know Im not getting a new mother board, I'm scared of sending this in. Not only that I don't want to pay for shipping and be without a phone. Just a little rant I guess. So I don't know what i'm going to do.
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Click to collapse
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
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Thanks
Yeah, I might wait a while. For how small it is. It's very annoying watching videos in darkness. I got to say though silver is much better than black. I had fingerprints all over the back. Like my evo lte :/ . Maybe when I go on vacation and activate my Note. I'll send it in though, only if they pay for shipping.
My screen bleeds, there are a bunch of white dots when the screen is on but black, I thought it was going to bother me a lot and wanted to exchange, but didn't, you'll probably get over it too, so don't sent it lol
Sent from my HTCONE using xda premium
raptoro07 said:
Don't send it in unless it is a major problem. I would have just stuck with the black that was fine except the color. When you exchange you never know what you might get. I don't know how bad the led bleed is, but ones I've seen are not so bad I would ever return one.
Good luck.
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You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
Dogie52 said:
My phone has a bad screen/buttons/light, and it came this way, and no one will help me, so I have to go through HTC, which is not fun or cheap, or right.
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Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
sauprankul said:
You must not be American. /jk
If you PAID money for your device, you are ENTITLED to a perfectly functioning, as advertised product. If HTC screws up, they will pay for shipping until they get it right (except the first time). So keep at it. Plus, why would you buy from amazon? The HTC website has it for a similar price, I'm sure.
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It was 150 at the time.
Tilde88 said:
Call sprint corporate number. Say that your local store is not treating you to the proper standards that you, as a Sprint customer expect and deserve. Let them know that you are paying insurance for the device, but that you have not broken nor damaged any part of the phone, that this is how the phone has come, and that many other users have had the SAME problems you are facing, and they have been treated with respect and diligence. Sprint is top-notch at customer support, but sometimes local stores are assholes. One 19 year old kid (no offense to 19 y/os) thought he could treat me like **** cuz his name tag said 'manager'. He said since my phone was rooted he could not and would not assist me with an Evo 4G LTE hardware issue. I kindly informed him that Sprint corporate policy dictates that a rooted phone must be treated as any other phone. It will also be subject to a stock software 'update'. He said: "I am the manager, and I don't want my store helping people that root their phones". Called corporate on his rude ass, where they linked me to said policy, so I could print it. I went the next day, with key parts highlighted for him... He thanked me [sarcastically] for my phone call, and said he now had to deal with his write-up. Oh and he handed me a new phone which was shipped next-day for me
Long story short, Sprint takes care of their customers... But there is always one guy or another that just wants to be an ass. Speak with someone at corporate, maybe ask for a supervisor when you they answer. Let them know that you are being wronged. You will be helped. Oh and don't forget to say you wanted silver.
My HTC One is clean, beautiful, and 0 flaws, no light leakage, no recessed buttons, no screen popping out. But fortunately this was just luck; it's my first One
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Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
Dogie52 said:
Well I think I made progress They said they are "escalating" it. It wasn't fun or easy. But they are much nicer.
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Good luck! No one should have to suffer through build quality issues. Point period.
@Dogie52
So what was the outcome?
Thisis why I won't order my phone's through a third party online. I will order online but only from places I can physically return them to like sprint online or bestbuy online. Most times my phone's r fine but if I do have a problem I don't want to go through the waiting process.
Sent from my HTCONE using xda app-developers app
Tilde88 said:
@Dogie52
So what was the outcome?
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I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
Dogie52 said:
I couldn't thank you enough man. Sprint corporate was very nice they out of question sent me a HTC one. Thanks again! Oh and sorry for a long wait im in the process of moving and im without a computer
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glad it got sorted out. I love Sprint
Yesterday I woke up to find my Xperia Z1 bricked and I was in a hurry to find out if I had ****ed something up and sent regrettable messages while I was drinking earlier, so I took my mom's Nexus 6 and while panicking took out the back cover because I thought that's where the SIM card goes.
Quickly realizing it wasn't there, I put it back, but the side buttons became unresponsive. I figured I must have disconnected some cable, I took the cover out again and saw that the cable had indeed been disconnected, so I reconnected it, but the buttons were still unresponsive.
Since then it doesn't even charge by connecting the charger. Just stuck at 4% since yesterday, but shows that it is connected to a power source, and wakes up upon connecting to a charger.
Any advice?
Wow... You made me laugh, thank you. Did you rip the back cover off with your fingernails? I understand that's no easy feat.
As to advice... Sounds like you've torn something while savaging your mom's phone. Check ifixit.com for step by step instructions on how to take it apart and check if something's off.
Or... Pay for repairs or a new phone. Sounds safer...
Didgeridoohan said:
Wow... You made me laugh, thank you. Did you rip the back cover off with your fingernails? I understand that's no easy feat.
As to advice... Sounds like you've torn something while savaging your mom's phone. Check ifixit.com for step by step instructions on how to take it apart and check if something's off.
Or... Pay for repairs or a new phone. Sounds safer...
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I used a knife to open the back-cover.
I saw ifixit.com. Didn't help. But thank you, anyway.
Agoneous said:
I used a knife to open the back-cover.
I saw ifixit.com. Didn't help. But thank you, anyway.
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Ouch.
As someone who repairs devices for a living, all I can suggest, is bring it to a repair center.
You have almost certainly done damage that requires professional repair.
Hopefully, the next time you try to open any device, you'll at least watch a YouTube video on how to, first.
Agoneous said:
I used a knife to open the back-cover.
I saw ifixit.com. Didn't help. But thank you, anyway.
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Too bad. Then I suggest you take my second (and The_Merovingian's) advice...
The_Merovingian said:
Ouch.
As someone who repairs devices for a living, all I can suggest, is bring it to a repair center.
You have almost certainly done damage that requires professional repair.
Hopefully, the next time you try to open any device, you'll at least watch a YouTube video on how to, first.
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I was in a highly unstable emotional moment. Panic foregoes rational thinking - so watching any YT video seemed at the moment a waste of time.
But I can't imagine having done any damage to the device. I wasn't aggressive with it. The opening was simple. And I've done similar things in the past multiple times. Never had an issue with opening up electronics.
**** it. My mom already sent it to the repair center.
Thanks anyway for trying to help.
Agoneous said:
I was in a highly unstable emotional moment. Panic foregoes rational thinking - so watching any YT video seemed at the moment a waste of time.
But I can't imagine having done any damage to the device. I wasn't aggressive with it. The opening was simple. And I've done similar things in the past multiple times. Never had an issue with opening up electronics.
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Well... Not every device is the same... It's clear that YOU are at fault. You need to accept that. Panic or not, you should have taken the time to understand how the N6 functions. Especially since it isn't YOUR phone.
The first time I ever encountered an N6 for repair, upon the first glance I know that the back is not made to pull off easily. Second, you should NEVER use a knife to open a phone.
So with that said... Sucks to be you. XD
Accept that you're at fault first and either bite the bullet to get it repaired professionally, because obviously you should not be doing it, or let your mother kill you for ruining her very nice and very expensive phone. And 3rd... Stop trying to justify what happened. You damaged it. Point blank.