Alright, after hours on the phone and resolving nothing with ting to fix my mms issues, I found a fix myself. Months later. They were thinking the Sim they sent me was "faulty" but was not as a family member has the same phone on ting with the same problem.
First to elaborate those who don't know what I'm talking about. If you have a Galaxy S5 that is factory unlocked, and go to ting for a network provider, chances are your mms either barely works, or doesn't at all. When it does work, it takes anywhere from 10 minutes to hours of pressing load again to send an image/video or receive. Location and signal do not change it from what I've noticed (All over Washington state)
The fix: I found that their setup instructions process was incorrect.
Theirs can be found here:
https://help.ting.com/hc/en-us/articles/205428698-GSM-Android-APN-Settings
Now, for the most part you should follow that but make a single adjustment. When you enter the first APN that it asks you to label "Ting Data", take the MMSC from "Ting MMS" and paste It in the MMSC box in the "Ting Data" APN you created first. The second I did that, everything was fixed. I left the MMS APN there just in case.
Long story short: Copy the MMSC under the "Ting MMS" APN the setup had you make, and paste it in the MMSC field they had you keep blank under "Ting Data" APN.
If any other providers have a similar activation setup for data who have a separate MMS field, try their provided MMSC in the one they have you keep blank.
Hope this helps anyone experiencing the pain.
Related
Hi All,
Tried to search for this already but didn't find it.
I have an unlocked Captivate and am using it on the TMobile Network. I was originally on a $10 a month Data Plan but for some mysterious reason, I am no longer to get on the internet, nor send out any MMS. I am still able to receive MMS but just can't send any at all.
Any time I try to send a MMS, it sits on the "sending" status for about 15 min and then it finally just comes back to me with "failed".
I have been using this data plan on my phone for about 2.5 months now no problem and then a few days ago, it basically crapped out on me.
I have tried a few different APN settings:
Data Roaming is Checked
Access Point Name: t-mobile
APN: internet2.voicestream.com
MMSC: http://216.155.174.84/servlets/mms
APN Type: internet + mms
All others are not set
Access Point Name: t-mobile
APN: wap.voicestream.com
MMSC: http://216.155.174.84/servlets/mms
APN Type: internet + mms
All others are not set
and
Access Point Name: t-mobile
APN: epc.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
APN Type: internet + mms
All others are not set
I would set one of them in the settings, restart the phone and try them. They now always default to the "web2go" upsale screen.
Before I always had it set to the internet2.voicestream.com settings and it worked great.
I tried calling TMobile and they are now telling me that the "system" has somehow figured out that I'm using an Android/Smartphone and isn't allowing me to use the $10 data plan anymore.
I don't understand how that is if every rep has had to ask me what phone I use, unless one of the times I called in, the rep entered that into the system and now they know?
Now they are saying the only way that I am able to send MMS now and or get on internet is if I upgrade to the 200mb/mo for $15 data plan or $30/mo for unlimited.
Can anyone verify this? That they somehow the System is able to see what kind of phone I use and if so... would I be able to trick the system somehow and use a non smartphone like an old nokia for a while and go online, etc... and then switch back to my captivate if it works?
I feel like they're just trying to upsell me and a bratty rep kicked me off moreso than the "System".
Call tmobile and ask, its open.source so.they shoukdnt do anything, they might be doing guess work about it though
sent from my rooted captivate
Just got my Note N7000 today (my 1st smart phone) an so my ignorance of the terminology is so great it may be hopeless, but now that I bought it I have to stumble thru it somehow. I'm pretty sure I read somewhere that one could get 3G data access with AirVoice (as well as other at&t MVNOs) so I purchased their sim card and $10 airtime plan (4 cents per minute voice 2 cents per message, and 33 cents per megabyte data). When my Note arrived I slipped the sim card in and Viola! ... I could instantly make and receive voice calls (no phone setup needed). For data however it seems like lots of setup is required.
For my first attempt I stumbled on this app called "tweakker" that claims to do all the setup for you. So I ran it, selected "AirVoice" and after a 60 second test it says: "You do not have ..." This might be a useful message telling me what I need to have but unfortunately I can't read it! It is covered up by a white box containing the message "Something is wrong. We could not connect you to the internet via your operator". So it seems tweakker can't do it for me.
So then I went to the phone instructions at the AirVoice web site:
http://www.airvoicewireless.com/PhoneSupportGeneralDataSettings.aspx
The automated "Over the Air" setup method appears to work by receiving some messages sent by AirVoice, so I called AirVoice support and they tried to help me. They sent the first required message several times. Each time I saw a notification on my phone that said that this transaction costs $.02 (which is what my plan claims it should cost) but I don't actually see this message. Perhaps it is just because I don't know how to receive a message, but I didn't see anything that looked like it could be a notification of a message and when I selected the "Messaging" icon, I didn't see any messages. Tech support also had me turn off my phone while the message was being sent, but that didn't seem to make any difference. She put me on hold but I soon was disconnected and by the time I called back the support desk had closed for the day.
So then I went to their manual setup information, but this is where I ran headlong into my terminology gap. For instance under "General Settings for Internet & MMS" in says "WAP Homepage URL = http://www.avmobileweb.com" but I don't know where I enter this in the phone. Same problem with the "MMS URL" and the "MMS APN".
Then on the phone under settings, Mobile networks I checked "Use packet data" and unchecked "Data roaming". Is that correct?
Then under "Network mode" I selected "Auto" and under Network operators it said "Searching ..." and then listed "AIRVOICE WIRLESS" twice but when I click on either of those it times out after a minute of trying to register the service. But if I hit "Select automatically" it says "Registered on network". This would seem to imply success, but then if I disable wireless and go to the browser it says "No network connection" and tells me to check my settings.
So then I went back to the mobile network settings, clicked on "Access Point Names" and tried to set up the APN. I entered:
Name = "Airvoice Web"
APN = "att.mvno"
Proxy = "66.209.11.33"
Port = "80"
Username = <Not set>
Password = <Not set>
Server = <Not set>
MMSC = <Not set>
MMS proxy = "http://mmsc.cingular.com"
MMS port = 80
MCC = 310
MNC = 410
Authentication type = <Not set>
APN type = internet+mms
Then I hit "save" ... but this still didn't seem to get me connected.
Although in truth I would have been quite surprised if it did since many of my responses above were guesses based on the information AirVoice provided, plust some data they gave me (such as WAP Homepage URL, and MMS Access Name) I couldn't figure out where to enter.
Also the next section "WAP Browser Settings" I couldn't complete at all because at step 4 it says "Select Browser Settings" but I could find no such selection. So I wasn't able to enter any of the data in the WAP browser settings.
So after spending 4 hours on this and not feeling I'm remotely close to success, I'm wondering does everybody have to go thru a similar learning curve, or do I just have a knack for doing the wrong thing. If I call back the Airvoice tech support person tomorrow, is there any chance of success or is my knowledge gap still to great. Or if there is some reason I'm trying to do something that can't be done, please put me out of my misery now.
The other thing I thought of is going to an AirVoice store, but the nearest one is 20 miles away and before doing that I can't do it myself and that it is indeed possible for a more knowledgable person to get this to work. Also would the person at the store would know how to do it. (They handle several networks, so who knows how expert they are in this kind of thing).
Sorry for the very long message, but I had no idea how to describe my problem in a concise way. Thanks in advance if you have any suggestions.
~Paul
Just thought I should follow up in case someone thinking about buying the international version gets worried by threads such as this one. It turns out customer support at Airvoice was able to tell me exactly what settings to put into my phone (even though the information on their web site was slightly out of date). Then the support person says "ok, now turn off your phone". So not knowing any better I hit the power switch, which just turns off the display. (I think it might have been better for her to say that I should "reboot"). So I still could not get a data connection. Then customer support just punted and said "oh well, you have the international version which isn't really supported". That's annoying, but I guess that is a cop out that they can use. An hour or so after hanging up I did a reboot for no particular reason ... and bingo. Everything worked as expected! Actually, at first I only got 2G but after fiddling with the settings for a while I got 3G to work. I would tell you what I did to make it work if I could remember
~Paul
Hi guys,
I have LTE working on my phone but I can't send or receive MMS? I have copied the exact setting on here, also tried the z1s setting but both nothing work?
Z1S APN setting
Enter name: T-Mobile Internet and MMS
APN: epc.tmobile.com
Proxy:
Port:
Username:
Password:
Server:
MMSC: h t t p : //mms.msg.eng.t-mobile.com/mms/wapenc (spaces for new poster)
MMS Proxy:
MMS Port:
MCC: 310
MNC: 260
Authentication type:
APN type: default,supl,admin,dun,mms
recommended setting for C6903
Name T-Mobile US
APN epc.tmobile.com
fast.t-mobile.com (for LTE devices)
Proxy blank
Port blank
Username blank
Password blank
Server wap.voicestream.com
MMSC ht tp: //mms.msg.eng.t-mobile.com/mms/wapenc (space for new posters)
MMS Proxy 216.155.165.50
MMS Port blank
MCC 310
MNC 260
Authentication type not set
APN Type default
APN protocol IPv4
Bearer Unspecified
Call TMO USA and tell them you have problem sending MMS. They will send you a SMS with the right settings. Even if you think you got the right settings probably you missing something and there is nobody else who can give you better settings than TMO Call Service.
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
tiptoekirk said:
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
Click to expand...
Click to collapse
That explain everything. TMO servise is crap. Sorry to hear that.
tiptoekirk said:
Im new to this T-Mobile service as well as Sony Xperia Z1s and I have been having issues sending and receiving group messages which are MMS since the first day... T-Mobile says some bull**** its a common problem with Android phones or that each member in the group must have group messaging enabled. Well it worked just fine when I was on AT&T with a Samsung Galaxy S4 so i told them there full of crap. Its either the phone thats having the issue or its T-Mobile and ive done some research and there are several phones that have issues with MMS on T-mobile not just the Sony... Call them and escalate past the donkeys at level one and get to level two so they can submit an incident report to the engineers so they can fix it. It is there job to fix this type of ****.
Click to expand...
Click to collapse
I figured out the problem, it has something to do with their LTE network. Whenever I am on LTE, I won't be able to do MMS, but if you go to
Mobile Network --> Network Mode ----> choose WCDMA/GSM only.
The phone will be running on H+ or 3.5G instead of LTE, then all the MMS will go through without problems. Once you switch back to LTE the problem occurs again..it's retarded.
Tougefreak said:
I figured out the problem, it has something to do with their LTE network. Whenever I am on LTE, I won't be able to do MMS, but if you go to
Mobile Network --> Network Mode ----> choose WCDMA/GSM only.
The phone will be running on H+ or 3.5G instead of LTE, then all the MMS will go through without problems. Once you switch back to LTE the problem occurs again..it's retarded.
Click to expand...
Click to collapse
LOL...how this can happen? Unbelievable.
The Fix
Still having MMS issues? Try this (I have the Z3, and same issues, but this fixed it!)
1) Add a NEW APN (Settings-->More-->Mobile networks-->Access Point Names ((APN))-->push the + sign button) using these settings (and make sure to select it after creating and saving it):
Name: T-Mobile Data 2
APN: fast.t-mobile.com
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not set
MMS port: not set
MMS protocol: WAP 2.0 <---(DOES NOT APPLY TO THE Z3, BUT OTHER PHONE USERS MAY WANNA TRY IT)
MCC: 310
MNC: 260
Auth Type: not set
APN type: default,mms,supl,admin,hipri
APN proto: IPv4/IPv6
APN roaming proto: IPv4/IPv6
APN enable/disable: enable
Bearer: unspecified
Now to fix the issue with MMS messages being separated for no good reason (stock app can't handle them properly).
Guys...............this is the answer to your MMS problems. I have the Z3 and the same issue with the crappy stock text app. Textra is fantastic, looks COOLER than stock, and has all sorts of neat extras. (The add-on app that gives you cool iOS emojis that look better than the ones that come stock with Textra can be found here.)
My notes on Textra (please read):
2) ENABLE Stock Messenger app, making sure in "App info" screen (in Settings) that the "Notifications" box is unchecked. (Not sure if unchecking it matters, but I'd do it anyway to avoid double notification of incoming texts.) Also, under Stock Messenger's settings, make sure ALL boxes are unchecked as well. (You can try disabling stock text app if you want, but I don't, so not sure you really should either, but it might still be ok?)
3) In Textra (download this great text SMS/MMS messaging app if you haven't already from Google Play Store), make sure it's your default app, under Settings, "Use MMS for Group Chats" should be checked, MMS Settings: No Limit, and check the T-Mobile Wifi Calling Fix box too. (Post here or PM me if you'd like additional Textra settings suggestions.)
OPTIONAL: IF HAVING ISSUES RECEIVING TEXTS FROM iPHONE USERS WHO HAVE iMessage ENABLED ON THEIR IPHONE, THEN FOLLOW THIS: And lastly, there’s the “iMessage” issue ppl like myself are/were having (also those with LG G2 I’ve heard have this issue too) where when someone with an iPhone sends you an MMS pic text msg while their iMessage option is on, you don’t get the text…….. try this (a T-Mobile store rep told me this and it worked!): send YOURSELF an MMS photo text msg but include at least one other phone # as well too. If you’re using Textra or anything besides just the stock text app, then do this for EACH app. If that is the case, then do it via stock app first then Textra (easier this way). If you receive the pic successfully, then ask anyone you know with an iPhone to send you an MMS message (preferably having a 3rd phone # in on it too, but not sure if you need to) with iMessage ON. If you receive it, then it worked. If not, try this again.
Good luck!
RockStar2005
Problem rectified. Mods, feel free to delete post.
Hi all,
We've had some data/mms/APN issues about a month ago on my gal's Note 3 with AT&T; it did a system update and all of sudden stopped working with mobile data. Turns out it reset the APN, so she stopped in AT&T, they changed some APN settings and data was back up and running. MMS was still having issues though, until I noticed that part was missing in the APN type settings. I added it and all was fine for awhile.
This morning, her phone updated and now there's no mobile data again. I haven't gotten hands on with the phone yet, but I thought maybe it wiped her fixed APN entry. She's checked the APN settings and they match what's on AT&T's support page (copied below for reference).
The only abnormality in the situation is that her service plan still has "iphone" data. She had an iPhone previously, I got her a Galaxy S4 off contract and we just swapped the SIM into the Galaxy; I then did the same, getting her a Note 3 and we just swapped the SIM again (I do some research work with phone companies, extra phones can be a perk!). She'd get occasional text messages from AT&T saying she needed to switch her data plan, but we ignored them in fear that doing so would lose her grandfathered unlimited data. Those texts stopped months ago and everything's been working fine the entire time so I didn't think that's an issue, but wanted to add it here just in case.
Any ideas?
Thanks!
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http://mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
This is solved.
The Phone Carrier found the solution and sent me a text.
As many others in many other places suspect, It is an APN issue. To me it looks like Samsung has made some assumptions about what the APN setting should be for different carriers and simply loads them in as part of the update. The sets the Network Operators to select automatically. Sometime this only gets close enough that the phone only makes call but not SMS or mms. sometimes SMS works too but many time the mms setting fail.
This is the USA solution for those using Straight Talk
Settings --> Mobile Networks --> Access Point Names -->> you should already have a Straight Talk
If you don't you will have to call the Tech Line for the complete list as this maybe somewhat device specific.
Change the following.
Name: Straight Talk
APN: RESELLER
PROXY: not set
PORT: not set
User name: not set
Password: not set
Server: not set
MMSC: http: //mmsc .mobile.att.net
MMS PROXY: proxy mobile. att. net
MMS PORT: 80
MCC: 310
MNC410
AUTH TYPE: not set
MMS APN TYPE: default.mms.supl
APN protocol: IPv4/IPv6
APN Roaming: IPv4/IPv6
Ok,
I did the OTA Update to Build Number MMB29K.T815YDVU2BPG5 ,,, Baseband version T815YDVU2BPE5 and mms has died.
Cannot send. If I try it takes 15-20 minutes for it to fail and give the failed message.
If I am sent an mms I get a message showing a download arrow and when I tap it, it takes about 5 minutes to get the "DOWNLOAD FAILED" message.
Things I have tried:
Checked APN setting with carrier. ---- They were correct
Deleted all other APN's from the system. ---- >> No CHANGE
Set APN protocol(s) to IPv4/IPv6 (carrier said it would be OK) ---->> NO CHANGE
Set Chrome to be the DEFAULT BROWSER ----->> NO CHANGE
Tried it in SAFE MODE ----->> still no mms send
The above should have done the next one but still tried the next one.
Deleted ALL other apps that had mms permissions--->> NO CHANGE
Things I have not tried:
Complete reset. Research says sometimes it works, sometimes it doesn't, sometimes it works for a few hours and then mms fails again. Really big hassle.
Trying to ROLL BACK. Nothing about this looks easy or something a person without pretty high level knowledge and skills and access to a really good computer should attempt. This is especially true since I have one of the more unusual versions. The SM-T815Y (GSM LTE with a SIM card) and none of the other variations that have full phone capability were supposed to be available in the USA. Info for any version that isn't GSM LTE is probably useless since the hardware will be different. I get no WARRANTY SERVICE from Samsung. Cannot even register it with them. To get the original OS I have to download from foreign sites with all the perils that involve.
Hoping some else has some ideas I haven't tried short of a master reset.