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Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
I just got my second one today because the first had a screen separation issue and the second one was way worse, there would be a cracking sound when pressing down on the left side of the screen.
Third time lucky I hope
Sent from my Nexus 7 using xda app-developers app
cmg5461 said:
Google called me and I told them about my touch screen unresponsiveness.
Basically I talked to the guy about the defects they've seen, and they're aware of them all. He also said they're shipping the second production run, so most (if not all) of the defects are fixed.
What will the new defects be?
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Click to collapse
Well this is good news. I contacted Google via email on Friday to have my N7 replaced for screen separation and a bulge on the back cover also on the left side. If they are indeed shipping a new run with better quality control then I have high hopes for my replacement which should ship today. I plan to send the original back once I have the new one in hand.
CiDhed said:
I hope none. My speaker is rattling at anything above half volume. I didn't notice it until this weekend when I was watching zero-punctuation. I think that is the first time I've had the volume up past a quarter of the way. Calling them today.
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Click to collapse
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
Ive been waiting to replace my N7 until reports of a better batch. I have some screen lift but I don't want to go through multiple devices.
navodwickra said:
Had the same problem so I called them last friday night and ordered a replacement unit. I am keeping the old one till my new unit arrives
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Same. Called Friday and awaiting second one. Delivery date on Wednesday. I had a C70 and curious to see if it's changed. Well fingers crossed for all of us that we get a nice defect free unit!
Just got off the phone with them. The rep I talked to mentioned that all the issues that they had with the first batch should be fixed also.
ETA on the new batch and what the SN starts with?
blahblahyoutoo said:
ETA on the new batch and what the SN starts with?
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+1
any information?
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
whoamanwtf said:
Is there anyway to identify a second prodution? I have no had any issues with mine at all.. But I bought it from a local seller that got it in on friday 8/24 could mine be a second production? Or should I be looking out for these defects? Do they form overtime? I have been looking at this thing testing everything I could think of and things I found on here but found no issues so far..
Click to expand...
Click to collapse
+1
The only issue I've got with mine is the unresponsive screen which seems to appear intermittently! A reboot sorts it out (haven't tried the apparent power on/off fix as it hasn't happened to me since I found that one out...) but if I know I've got a 1st Gen device I can put up with that until the new batches come through!
It certainly isn't any units made in the first part of this month. Still had the flicker with weak wifi.
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
mattym320 said:
Are retail stores exchanging the defective units or do I have to contact google for replacement?
Sent from my Nexus 7 using xda app-developers app
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Click to collapse
+1 interested in this... Mine is from staples and the 2 week exchange with receipt has expired :-/
C8OK is the new production run!
Well I just received my Nexus today and the SSN is C8OK which appears to be the new production run. Still charging but noticed no visual defects, for example, screen lift and or creaking. So far so good! DD
Mine comes in tomorrow, fingers crossed
Sprint SGS2 EPIC 4G Touch rockin' The Blu Kuban while posting with RU's custom tapatalk theme... RUJELUS? Go TeaM VeNuM!!
Are we able to request an exchange with Google if it's been passed 15 days? Or would I need to go thru ASUS directly? I ordered mine thru the Play Store
pxlitup said:
Google Support has been saying that every known issue has been resolved since launch. They're not in the loop. They're just there to read the FAQ and inspire confidence however possible. I spoke with several reps when I was dealing with screen lift replacements, and every one of them told me that it only affected a small number of units, that the cause has been identified and resolved, and that I should go ahead and order another one.
If this really is a distinctly different run from the initial units, this is potentially good news. But in my experience Google has been classing all defective units as aberrations, or saying that there was a bad batch. When your rep said that you won't have the same problem with a unit from the new run, he was more or less implying that it would be bad for you to get one from the previous shipments. If only a minor percentage of units in the initial run were defective, then there would be no reason to boast about the quality of new units.
If you'd asked him to clarify why a unit from the previous run would be a significant risk, he would have rescinded that stuff about the new ones being better.
Click to expand...
Click to collapse
Exactly what I was thinking. They have been saying that since last month, people need to quit taking what csr's say as gospel. However, there are good ones in every batch (I have a c70 that is great after four replacements, so don't give up)
Sent from my Nexus 7 using xda app-developers app
I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!
I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
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Click to collapse
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
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Click to collapse
Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
Click to expand...
Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.
I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
Click to expand...
Click to collapse
Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app
Look on the positive side of things, 50% less battery drain due to screen usage...
I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...
Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
Click to expand...
Click to collapse
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Where do you see the Build date?
Sleeepy2 said:
Where do you see the Build date?
Click to expand...
Click to collapse
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Thanx :good:
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Can you post a picture of where? I don't see any dates listed on the box.
On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.
Hi all. I was using my Nexus 6 per usual earlier today, on the home screen when it began to glitch out. I could see what my homescreen was but it was warping with lines, and then the screen went completely green with horizontal lines across the device (pic attached). I called Google, went through the troubleshooting and confirmed it was a hardware issue. Screen is still green in bootloader so definitely not software. I am wondering what could have caused this. Unfortunately I bought mine through Sprint so Google was unable to send me a new one, and Sprint is closed both today and tomorrow, so looks like I have no phone over Christmas. Any help would be appreciated and hopefully Sprint will give a new one without hassle.
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
brwatters said:
Bad news for sure.. Looks like a bad phone and should be no issue getting a replacement.. Now the real issue is will they have one on hand?
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Click to collapse
Hopefully they do, I called Sprint the first week the Nexus 6 was available from them and went in the same day to buy this one. The vibrator on this one is also very noisy and I read that varies from device to device. Hopefully a replacement will give me better luck on that too.
Well I left it untouched for a few hours and the display works 100% again. Not sure what the problem was and if it'll show itself again. Maybe a bad display connection.
Use it until Friday bro. Then take it in and ask for a new device. It happened once, it will continue and get worse. Be sure to bring pics and tell them you went over troubleshooting with Google etc.
This is why I always keep a backup phone, right now my Note 2 is my backup phone just in case of something like this. Also I know Motorola's are not built as well as Samsung phones, which is why I bought insurance for my N6, I probably would not have bought insurance if I would have bought the Note 4 but I wanted something different and im happy with my N6.
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Mine doesnt do that bro. I would look for a replacement. Good luck.
There's another thread somewhere -- look around. You're not alone.
Sent from my Nexus 6 using Tapatalk
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Click to expand...
Click to collapse
Have already seen this issue. Factory reset seems to solve it.
It was doing it before I unlocked and rooted, which did a factory reset no? Also different camera apps reproduce the same issue.. I can't seem to find another thread with the same issue, can someone post a link? I'm pretty concerned and am thinking about getting a replacement...
i posted about my issues in this thread. seems that it was a hardware issue and T-Mo replaced it. no problems since
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78
My nexus 9 did this. I could hear It move after taking a picture or while panning around. It was rather annoying which is another reason why I returned it.
I've just had this exact same issue. I got my phone on the 8th of Dec and it started for no reason on the 25th. I tried a few full wipes, and also tested it on a couple of alternative camera apps with no joy so it's been taken back to store today.
I called google and just got an RMA to send it back once I receive the new one.. They sent me a link that took me directly to the check out portion of play devices.. Play store shows them out of stock however my order was successful.. Now let's see how long the new one takes to arrive.
Edit: ordered it today (26th), email confirmation said it should leave the warehouse by the 30th. :thumbup: ups standard shipping 2-5 days.
Ive got an rma with moto for mine.
Camera Lens Movement
Yes bro ur right. My nexus 6 also is facing the issue and im getting a replacement
Yup, I had the same problem, and just got a replacement from Motorola, definitely a hardware malfunction.
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Click to expand...
Click to collapse
I'm seeing the same issue you're seeing. Motorola customer reps sucks too. I'm trying to do the advance exchange program but my card got rejected 3 times from motorola's system. This also happened to me when purchasing the damnnn phone. Hopefully 4th time is a charm if not, motorola better figure this **** out. They even asked me to use a friend or family member's credit card. WTF is that!!! First time it failed because my CC billing and shipping was different. So I called my CC to change my billing addy to my work addy. Tried again and still got rejected.
Camera Focus Problem
Another casualty . . . focus problems. Just talked to Motorola and a replacement is being shipped.
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
Slomo26 said:
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
Click to expand...
Click to collapse
I did the exact thing you did and I called Motorola. They sent me a new phone in a factory sealed box (no refurb.) Just call them, tell them your issue and you'll be taken care of.
it's hardware issue, send it back to Motorola for a new replacement, or repair by yourself
Ok so I activated the N6 on a pay as you go plan which cost me a total of $13.00. Well turns out that T-mobile would have to send in the phone first before a replacement is shipped on any pay as you go plan. If I had activated on a monthly plan then they would have sent the replacement first.
I ended up calling Motorola and after a lengthy hold time my replacement N6 is enroute. Hopefully this will end my camera problems and not start any new ones.
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
Click to expand...
Click to collapse
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Dopamin3 said:
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
Click to expand...
Click to collapse
Yeah, I saw that they extended the warranty. It doesn't seem like a great sign. Although I suppose it's possible Google did that because of the level of complaining, rather than because the problem is greater with the 5a than other pixels (there also are some, though far fewer, reports of the 4a5g and 5 suddenly bricking themselves).
I sort of wish I'd never looked at reddit. I also wish there were good statistics on the actual failure rate. But now I think I may always be wondering if it will just suddenly fail one day.
miguelAr9 said:
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
Click to expand...
Click to collapse
Quite a few people say it happens around the 14/month mark. Some people say they got more than one replacement from Google and they all failed. It's a little crazy if you look at reddit. If you search on simply "5a" in the pixel reddits, literally just about every post is about the phone suddenly dying. It is interesting that you don't see that here on xda so much (although the reddit threads are much more active, with many more people).
mikehd1959 said:
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Click to expand...
Click to collapse
I hear you. But I'm pretty careful about who I buy from on ebay and ask lots of questions first. So far I haven't had a problem (fingers crossed). I know people like Swappa. But Swappa seems to have been completely taken over by businesses, selling the same type of refurbished/open box inventory as you see on ebay. And you can't ask businesses questions on Swappa, which I just find bizarre.
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
scottybweyy said:
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Click to expand...
Click to collapse
Sorry to hear that, but thanks for the feedback. Interestingly, it seems from reddit that this doesn't really happen with the 4a5g or regular 5 (though failures are not entirely unheard-of with those phones). I wonder if that's really true and why that would be considering how similar the three phones are?
Dopamin3 said:
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
Click to expand...
Click to collapse
Wow, that's crazy that your's died three days after you replied to this thread. Sorry to hear that. It's such a bummer, because the 5a really seems like the best of the 4a5g/5/5a trio. Especially the giant battery is nice.
The way your phone failed, from reading a lot of posts on reddit, sounds exactly like what people have been experiencing: screen goes black, you can interact with it even though you can't see anything, and then it completely won't power on. Some people seem to only have the black screen issue, others it just goes straight to dead and won't power on, it's interesting that you went through both in quick succession.
I would get the 6a, even though I don't like the size (the new phones are so large and chunky) and a hate the visor, except the 6a/6/6pro/7/7pro are all notorious for their poor signal/recpetion issues. The modem in the Samsung exynos chipset that Google uses as the base for Tensor is just crap. Tons of people say they get the worst reception they've ever gotten on any phone, with the 6a/6/6pro/7/7pro.
The rumor is that the 7a will have a Qualcomm modem, which says a lot that Google is only going to use exynos for the CPU and not the entire chipset, modem included, as is normally done in cell phone designs. I wonder if that will make sticking to five years of updates hard, since Qualcomm sucks so much at providing driver updates. Anyway, I would hold out for the 7a and see if the rumors are true, before getting another Pixel device.
I'm sort of trying to find a phone that can tide me over until the Pixel 8, which hopefully will have a better design, smaller, thinner, drop the visor. Probably I'll pick up a 4a5g, since it seems like the 5a BSOD issues are definitely real. I like the 5 better, sizewise, but the under screen earpiece is just too poor quality; it's really a shame Google went for that gimmick on the 5.
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Vision919 said:
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
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I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Mine just died. Going through the process of having to send it in. Wish me luck.
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
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Problem just happened to me, 16 months owned. I'd say stay away, not only because of the mobo problem but honestly, the phone isn't all that great anyway. It's pretty slow. And I don't know if this is related to the mobo issue but there are times when I would screen press an icon 4-7 times before it responded.
cb474 said:
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
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Phone went black on me about 4 days ago. It took about an hour but I was able to get it started again. Plugged it in to recharge overnight and in the morning, found it had shutdown again. Was able to reboot immediately, this time. It worked for 2 more days and then yesterday, while on a hike, it died and has not come back since then.
It's almost funny how they tell you to backup the phone and then erase it before sending it in. Hard to do when you can't get the phone to turn on!
I spoke to one of the uBreakiFix stores here in Silicon Valley and the guy told me that he doesn't have any mobo's in stock and that they are difficult to get. If I brought the phone to him, he has 5 or 6 people ahead of me and he is only allowed (by Google? or store management?) to order one 5a mobo at a time.. So I am sending mine into Google for repair.
I had been thinking of trading this phone in back in Dec for a Pixel 7, when they had those good offers. It would have cost me $150 for the P7 with the trade in then. Wish I had done that now!
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
cb474 said:
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
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No, it was power. I sent it to Google on Monday, Arrived Tuesday and was confirmed power problem. They are working on repairing it now and should have it back in a few days. No charge, no postage fees. Sometimes Google does good. Meanwhile, I am using my od Pixel 3XL, which truth be told, is a better phone than the 5a. It's lighter, speedier but the battery is dying and the screen is cracked.
This happened on my 5a. No signs of life. Since I needed a backup phone for my Xperia, I'm gonna get the Nothing Phone 1 today.
I actally thought 5a will stay with me for 3 years, but no.... Only a year and one month. Damn you Google
I would just get the 4a honestly I took mine to ubreak today and they replaced the screen a bunch of times then told me there was nothing else they could do even though the receptionist told me it's Google's policy that they have to fix any phone they open. I contacted live chat and they told me to send it to them and it would still be covered even though it said my warranty expired in October.
I cannot believe it's happened to me again (first was august last year). i should've traded it in for a pixel 7 when i had the chance, although idk about using pixels anymore. this is ridiculous. last time it looked like they installed a better display, because this one looks free of scratches without using a screen protector. but i wish they knew why this happens. also looks like they allow an extended warranty for this kind of damage. they should honestly at least upgrade me to a 6a.
For those who have experienced this, how heavily do you use your phone? Like how often do you have to recharge, and do you run things where it heats up much? I am wondering if the typical failure is some problem with thermal cycling and fractures, or flash degradation. I assume its not just the battery/power supply if they have to replace the MB to fix it.
I bought mine direct from Google back in Aug 2021, so have been using it about 20 months. But I am a light user and typically get 7-10 days on a charge... I was originally assuming the hardware would last longer than Google is going to support the firmware.
k, so i'm really p*ssed off right now. the inspection came back saying audio problems that would cost $99 to repair. got nowhere in chat, so i called. she said there was a speaker problem and a volume button problem (they would have had to occur concurrently with the main problem, cause i would have definitely noticed em) no mention of the display or power issue. how? when i sent it in, the display would simply not work. i tried re-flashing stock firmware using google chrome's flash tools, and it would fail at booting into fastboot. i could tell the phone was on, though, because i felt the vibration and the usb connect sound on the laptop. so how was there no mention of those problems? i'm not sure if i should just assume that the phone's display is working. she would only say that the phone powers up properly and there was no mention of a display problem. the language seems too vague, and knowing full well what happened this time *and* how it's exactly what happened last time, i'm skeptical. how last time they replaced the motherboard, but this time, there's not even a mention of a display or power issue. and when i asked what the trade-in value would be if i forgo the repairs, she said $25. if it powers on and is free of scratches, it should be the normal value. should i just take my chances on getting it back without repairs and take the trade-in value, whatever it'll be, for the 7a?
edit: i see the trade-in value is $25. idk why it went down so much, but i'm sure it'll go back up for 7a deals