The note 7. What a failure for Samsung. Economically and their reputation. But who's really to blame. Battery manufactures are spotty at best for any electronics manufacture. Its just how that gamble works in the battery game. There are no real reliable sources. That's why there are most likely 6 18650 battery cells in your older laptop, made by Sony, Samsung, or LG. Each cell is 4.2 volts when fully charged. Wired in series, this equals 25.2 volts. Each cell has a minimum of 3 volts, or 18 volts in series. Which means your battery pack can operate from roughly 18-25volts. Your charger is a 19 volt charger. Meaning when they designed your laptop, they did so keeping in mind on average of 1 out of 6 of your cells has had a manufacturing catastrophic failure. But the battery pack will still work. Why do you think they die so fast and their capacities diminish? Now Samsung releases millions of cell phones with non-removable battery covers, forcing users to purchase new phones instead of batteries, it's like they where asking for a 19 billion dollar loss, because they can't point fingers at anyone but themselves, knowing the battery market is as it is today. I don't feel sorry for them for going cheap and trying to copy apple. We are fortunate we didn't see this happen sooner, although we all take today's technologies for granted and expect miracles from countries that cannot keep up to our capitalist demand, like legitimate batteries.
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
pcriz said:
Thing is Samsung isn't the first to do sealed in batteries and this isnt their first phone with a sealed in battery (see S6, S6edge, S6edge+, Note5, S7. S7edge). Making the statement that they were asking for it by sealing in batteries is an over simplification when you consider all the phones that have sealed batteries and all the tablets that have always had sealed batteries.
Also what does it have to do with "keeping up with our capitalist demands". South Korea where Samsung is based is in fact a capitalist country, maybe you are mistaking it for socialist state like North Korea.
If anything it is a failure of QA on their end (opting to test everything in house, which is likely to cut cost).
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Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
I don't care if it's the first, or last phone with a sealed battery cover, NONE of them should have it. Period.
SH4YD33 said:
I don't see a reliable way of waterproofing with a removable battery. The construction of the Sim tray with a water leak sticker right below it is a dead give away.
Half the people couldn't even click all the back fasteners on a phone anyways.
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The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
Sent from my SM-N930W8 using Tapatalk 2
boobteg2 said:
Hey guy. Whats the intelligence behind sealed back covers. Profit. So when your battery goes out, you have to replace the phone not the battery. Defend samsung some more, South korea is currently suing samsung. Samsung Made this stupid decision. They could have pointed the finger at the battery manufacture and avoided the whole thing. But they had to seal it, resulting in a 19 billion dollar loss.
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Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
force70 said:
The S5 was water resistant and has a removable battery.
Its 3 generation's old now so I would think the technology has gotten better since then as well
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If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
pcriz said:
If you read his post fully it says he doesnt see a reliable way of water proofing. Thing is the s5 had its fair share of unhappy users that utilized the water resistance only to realize they didn't secure one of the covers completely or the back wasnt fully closed. Then since water resistance doesnt negate water damage as a no no for insurance claims you had a lot of unhappy customers.
That being said you can't really think the resistance to ingress of moisture is better on the s5 than it is on s7.
The technology did improve, do you remember the design sacrifices for water proofing an s5? Physical buttons, port covers, what good is that in the event of an accident unless you always have them plugged.
Im not saying samsung is perfect but lets at least be objective when we discuss this.
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Unreliable due to user error does not count, unreliable due to poor design and engineering is a different matter entirely.
Yes the ports all being covered was not exactly user friendly thats for sure.
And no of course I certainly would not expect the S5 to be better in regards to water resistance or anything else for tbat matter lol
Sent from my SM-N930W8 using Tapatalk 2
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
de31p5 said:
As an engineer we are taught to design for everything, including user error. An easy and repeated user error is called an engineering design flaw.
I am reminded of a tooth paste tube story where they changed the cap to be the pop off type instead of the screw off type. this is of course a better design as the pop top stays on the tube and is quicker than having to screw and unscrew the top each time. But consumers complained about a broken cap because they couldn't unscrew it. The designers did not say "stupid consumers" they said "bad design"
Not saying this is best for society, it limits progression, but its just the reality.
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I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Agreed, no matter how much time i spend designing something, and thinking its idiot proof, Somebody somehow always finds a way......
pcriz said:
Thanks for not addressing every other phone with a sealed battery. Your point is already flawed.
And if you think every decision made about a device isn't based around return on investment then you are lost.
You guys come in armchair quarterbacking this and cant think outside of a pretty small box to even have a logical discussion.
Also love profound statement of Company X did this to save money/profit, what a company did something in an attempt to make money?!
Lol defend samsung? Did you not see my last statement about how they screwed up by using internal QA or is your confirmation bais not allowing you to acknowledge that?
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\
Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
boobteg2 said:
\
Now it looks like Samsung will have to defend itself. There being sued for this by the South Korean people. Look at the end of the day, I don't work for any of them so I don't really give a damn. I'm just talking out of my a$$ to rant sorry. You can delete this thread if you want.
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I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
pcriz said:
I think they should be sued. I will bet you money you will see a full influx of leaks for the s8 and all the hype and promotions will have everyone forget this mess even happened.
I have never been tied to one brand but Samsung solely because of the Note line has seen the most action for me. This go around I am ditching sammy for the Pixel. I can't act like coming from a Note 7 it doesnt feel like a downgrade but most phones on the market do at this point.
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You know what's really bad? Besides the fact we are no longer seeing note 7 fires and from the ones that were officially found to be fraudulent or media bull****...i guarantee the note 8 will have people claiming their note 8 catches on fire when that comes out. I promise you there will be and I wouldn't be surprised if that's immediately cancelled without even bothering to realize people fake **** and possibly, though I doubt it, people and companies sabotage other companies.
Point is there defenantly was a design defect and Samsung screwed up but it is strange we aren't hearing about it anymore and I am genuinely concerned about the note 8 and bogus claims.
Sent from my SM-G935T using XDA-Developers mobile app
force70 said:
I beleive the layman's term is idiot proofing. Which from my experience is impossible as there is always one idiot who can find way to screw up even the best design or instructions lol
Sent from my SM-N930W8 using Tapatalk 2
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Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
SharpD0g said:
Samsung is a very autocratic company with the top-level brass often over ruling the engineers.
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Which is not unlike many companies lol.
If i had a dollar for everytime Ive had to say "I told you so" to some dumb ass executive who overuled the correct course of action which then caused issues and the company alot of money Id be a rich man.
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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Guys uninstall the old package pro and download version 6.3 from this website. They disable the urgentfwupdate from version 6.6 which will allow samsung to send updates to our phones.
http://m.apkhere.com/app/com.ospolice.packagedisablerpro
Sent from my SM-N930T using Tapatalk
RaymondPJR said:
Anybody got the old .apk of Package Disabler Pro? It updated to prevent us from blocking system updates, and starting tomorrow, Samsung is rolling out updates to limit charging to 60%!
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View attachment 3926973
Related
I've had a lot of devices. Maybe thirty phones in the last 15 years. I think I know what I'm talking about.
Because I've been intimate with them. I've used them daily for years on end.
And then I go to the tech shop or the phone store or the market. And it just seems to me all these guys, the ones behind the counters talking about battery quality and never getting any returns, are they for real?
The do get to see a lot of phones. But do they USE them? Are they to be trusted?
No one is to be trusted. Trust your own judgement, don't even trust that fully.
Those shopkeepers are trained to come at you with a rehearsed sales pitch. They have 5% technical knowledge and 95% marketing knowledge. They typically only know enough about the devices in thier shop to be able to sell them.
But that's the nature of it. Buyers are responsible for doing thier own research before even setting foot inside a store, and should be aware that it is a salesman's job to sell you the stuff in thier shop.
It's easy for people like us to assume that everybody knows at least the technical basics of these devices. Most people do not. Not even people whose jobs are based upon these things. Assume that you know more about smartphones than anybody you come in contact with. 99% of the time, that assumption will prove correct. It's not thier fault. We are XDA geeks, they are not.
Sent from my Desire 510
huggs said:
No one is to be trusted. Trust your own judgement, don't even trust that fully.
Those shopkeepers are trained to come at you with a rehearsed sales pitch. They have 5% technical knowledge and 95% marketing knowledge. They typically only know enough about the devices in thier shop to be able to sell them.
But that's the nature of it. Buyers are responsible for doing thier own research before even setting foot inside a store, and should be aware that it is a salesman's job to sell you the stuff in thier shop.
It's easy for people like us to assume that everybody knows at least the technical basics of these devices. Most people do not. Not even people whose jobs are based upon these things. Assume that you know more about smartphones than anybody you come in contact with. 99% of the time, that assumption will prove correct. It's not thier fault. We are XDA geeks, they are not.
Sent from my Desire 510
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No one is to be trusted ha I love that.
Bot those guys aren't ways just pitching you know. You can engage them in conversation... Frustrating at yes, enlightening at others.
In my experience its always the guys at the tech market, the small importers that know best.
Theres only one shop around me where they sell unlocked and refurbished phones, the rest where I live are carrier stores like sprint or verizon shops.
The guy at the independant shop knows a ton about the hardware side of things, more than I know even. He makes most of his living repairing usb ports and replacing cracked screens and such.
But even he knows very little about the software/firmware side of it all. I used to do some things to some of the used refurbished phones he sells, so he could make a little more money off of low-end devices, but I showed him some basics of how to do what I was doing so he could do it himself.
You're lucky to have even a few shops around you with knowledgable staff. I just have the internet and lots of friends who want me to 'pimp thier phones' for them lol.
Sent from my Desire 510
They're hired for their sales skills, not their technical knowledge. The same goes for most customer support personnel.
If they know anything at all, it's usually about iPhones.
huggs said:
No one is to be trusted. Trust your own judgement, don't even trust that fully.
Those shopkeepers are trained to come at you with a rehearsed sales pitch. They have 5% technical knowledge and 95% marketing knowledge. They typically only know enough about the devices in thier shop to be able to sell them.
But that's the nature of it. Buyers are responsible for doing thier own research before even setting foot inside a store, and should be aware that it is a salesman's job to sell you the stuff in thier shop.
It's easy for people like us to assume that everybody knows at least the technical basics of these devices. Most people do not. Not even people whose jobs are based upon these things. Assume that you know more about smartphones than anybody you come in contact with. 99% of the time, that assumption will prove correct. It's not thier fault. We are XDA geeks, they are not.
Sent from my Desire 510
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Whats funny is, once, i was asked to be a selesperson selling smartphones for a few weeks, based on the fact that i am an "xda geek" so with no sales knowledge whatsoever, there i was selling phones. and i wasnt so bad at it either. i just never knew what to answer when someone would ask me the difference between a galxay pocket neo, galaxy ace, or galaxy young. i still dont know.
Kobro said:
Whats funny is, once, i was asked to be a selesperson selling smartphones for a few weeks, based on the fact that i am an "xda geek" so with no sales knowledge whatsoever, there i was selling phones. and i wasnt so bad at it either. i just never knew what to answer when someone would ask me the difference between a galxay pocket neo, galaxy ace, or galaxy young. i still dont know.
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You're a good boy [emoji4]
Kobro said:
Whats funny is, once, i was asked to be a selesperson selling smartphones for a few weeks, based on the fact that i am an "xda geek" so with no sales knowledge whatsoever, there i was selling phones. and i wasnt so bad at it either. i just never knew what to answer when someone would ask me the difference between a galxay pocket neo, galaxy ace, or galaxy young. i still dont know.
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Sales is only good initially and you will get paid. This will become boring tasks sooner or later.
I remember as I was moving away from the 3 network using my HTC M7, the 3 person from the other side kept trying to sell me the Samsung Galaxy S5 and I was telling him the actual specs of the device as he didnt seem to know !
Sent from my SM-N900T using XDA Free mobile app
Case in point. Went yesterday to the market (the food markets in russia usually also have hardware stores in the vicinity) to get light bulbs for the office. Went to the lighting shop where they sell every kind of bulb and led strip imaginable. Quite handy.
Asked the guy about his experience using german made versus russian made bulbs. These are speciality bulbs for workshop lighting for artists.
He had nothing to say. Oh he knows about luminosity and color gamut sure. But he knows nothing about their exploitation. In his own words "i just sell the stuff".
error_problem said:
Case in point. Went yesterday to the market (the food markets in russia usually also have hardware stores in the vicinity) to get light bulbs for the office. Went to the lighting shop where they sell every kind of bulb and led strip imaginable. Quite handy.
Asked the guy about his experience using german made versus russian made bulbs. These are speciality bulbs for workshop lighting for artists.
He had nothing to say. Oh he knows about luminosity and color gamut sure. But he knows nothing about their exploitation. In his own words "i just sell the stuff".
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Just curious to know whether you buy a bulb there.
Maynard100 said:
Just curious to know whether you buy a bulb there.
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Fortunately i know my light bulbs. But i was still curious - in these "difficult" for russia times - what he would have to say on the matter.
The wub you see is a simple one. You may buy german made, imported light bulbs at a 20% markup to russian made ones. Now on paper that sounds like the german ones are better.
However, the ones made in russia are made by license on german production lines by german trained workers.
For me the point is moot. I wont pay 20% more for imported low tech goods in general. But the fact that a guy who works exclusively in a light shop and knows the details of the lighting he sells doesnt have any experience using the bulbs is disheartening. To look at him, hes the consummate general store guy. But alas...
error_problem said:
Fortunately i know my light bulbs. But i was still curious - in these "difficult" for russia times - what he would have to say on the matter.
The wub you see is a simple one. You may buy german made, imported light bulbs at a 20% markup to russian made ones. Now on paper that sounds like the german ones are better.
However, the ones made in russia are made by license on german production lines by german trained workers.
For me the point is moot. I wont pay 20% more for imported low tech goods in general. But the fact that a guy who works exclusively in a light shop and knows the details of the lighting he sells doesnt have any experience using the bulbs is disheartening. To look at him, hes the consummate general store guy. But alas...
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I got your point. The guy just want to earn money and he doesn't have interest in what they are selling at all.
Maynard100 said:
I got your point. The guy just want to earn money and he doesn't have interest in what they are selling at all.
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I think my point is that shopkeepers vary. Some are knowledgeable and worth engaging in conversation in order to increase ones own knowledge. Some not.
Another blunder - i turn up at the shop to get my new nexus 9 and the guy keeps telling me he wont let me open the boxes to see the display quality until i buy. WTF is that???
error_problem said:
Another blunder - i turn up at the shop to get my new nexus 9 and the guy keeps telling me he wont let me open the boxes to see the display quality until i buy. WTF is that???
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Ask him a demo model if available. Also, he is correct on his point. What if you dont buy the device afterwards and no one will take an opened box(at least not me) as they will feel its 2nd hand or something. The shopkeeper doesnt know you and they do not trust anyone....
error_problem said:
Another blunder - i turn up at the shop to get my new nexus 9 and the guy keeps telling me he wont let me open the boxes to see the display quality until i buy. WTF is that???
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Don't they have any models on display? In any shop in the area?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Don't they have any models on display? In any shop in the area?
Sent From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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Oh sure they do, the one on display is perfect! But the one i get in a box is not and they give me a choice:
1. take your money back and go away
2. leave your nexus here, we will send it to lg for expert evaluation and then either give you a new one (in which case if you still have a crap one, repeat) or you can also take your money and go away
Option two takes ~1 month. No choice at all when youre buying a device that came out a week ago is it?
Been searching and reading dozens of articles about N7 recall, all repeat same story, none explains what the actual problem is. Only one mentioned something about thermal mismanagement causing thermal runaway during charge. Why would that info be important? Because if lets say some batteries don't detect battery temp properly during charge, allowing it to overheat and causing reactions to create more heat until fire (runaway effect), then temporary fix would be trivial, until replacements arrive don't use fast charge, keep the phone in cool place during charge (for example laptop cooling pad), maybe dont let it get too hot while playing games. If there is physical fault, like weak separator causing internal short etc, then avoiding fast charge may not be enough to protect the phone from fire. Also, did we have at least one problem reported in US, or is it certain markets only, like Korea? Also it seems Korean batteries are mostly the culprit, not the Chinese, which would be contrary to popular belief that Chines or Vietnam made phones are inferior. Don't seem like replacement phones will come for at least another 2 weeks and some detailed info would be helpful to asses actual risks and separate it from hysteria.
I would say this, Samsung issued a global no sell and a global recall meaning all phones regardless of components used in them. Not hysteria, fact. If they had even a known temporary solution that could possibly prevent further issues they would announce it themselves and the reason you are reading the same story repeatedly is because that's the story. T-Mobile is offering you a different phone so you don't have to wait, I understand you wanting to possibly find a safer way to use the phone should yours have whatever the issue is but either that's not an option or that info hasn't been released. The way I see it is they would not issue a recall unless it was deemed a necessity.
According to info already published, Samsung sold about 2.5 million phones, 24 in a million have issue, so estimate about 60 faulty phones total and 37 incidents already reported. it doesn't take a genius to see that either that 24 per million number is hundreds fold higher, or the problem shows up pretty much right away, so either your phone was faulty and already burned, or it is not and as safe to use as any other.
There is probably more to the story. Recall right before iphone 7 premiere! Samsung is going to take huge loss.
Sent from my SM-N910T using XDA-Developers mobile app
Thats why this whole world recall seems to me more like a PR thing than necessity, I may not even bother replacing it, depending on what the whole story is. BTW, now that Samsung sells refurbished phones, we may see a lot of refurbished N7 soon flooding the market.
It's due to people using 3rd party chargers instead of the OEM chargers that came with the phone. That's what a T-Mobile rep said when I talked to him on the phone.
Leelouster said:
It's due to people using 3rd party chargers instead of the OEM chargers that came with the phone. That's what a T-Mobile rep said when I talked to him on the phone.
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Reps will never know the details of these things. Often it's regurgitated things from the skuttlebutt.
Samsung UK said in a statement it was an Anode/Cathode issue.
Sent from my SM-N930T using Tapatalk
it may be combination of third party cables/chargers and some fault with battery not detecting/acting on fault condition. The first and only video I saw of N7 burn, it was said guy used 3rd party cable. There was at least one cable sold, that, due to it's faulty logic, could send 20 volts to phone designed for maximum 9v, which would cause definite damage and possible fire.
The part that bugs me is the lack of details for sure! Samsung is causing a lot of the confusion and hype themselves by not coming out with exactly what the problem is and exactly which units are affected. If it was simply a "Bad Battery" supplied to one manufacturing plant for example, then it would be easy to isolate the effected units. A simple webpage could be set up to check your Serial number and see if it is an effected unit or not. This would save a TON of unnecessary returns and would have reduced the impact of the recall greatly.
The fact that they didn't do this and just did a global recall could lead one to believe the problem is actually bigger than they are letting on. If say only 100K units were effected by a bad supply of batteries, why would a company do a global recall and possibly take back 2.4 million units if not needed? If this wasn't a design flaw and they are just going to send out new units manufactured in China for example, then I already have one of those with no issues so why should I get another one that could have some issue I don't have now? I used China as an example since some reports say that the China units were not effected.
Now if there is going to be a design change to incorporate a protection system so 3rd party charges could not damage the device or something like that, then I would mostly likely want to get a new unit. Come on Samsung, release the actual issue and what exactly you are doing to correct it!
Leelouster said:
It's due to people using 3rd party chargers instead of the OEM chargers that came with the phone. That's what a T-Mobile rep said when I talked to him on the phone.
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Wrong I saw a YouTube video of a guy who used the oem charger and it blew up
van131 said:
Wrong I saw a YouTube video of a guy who used the oem charger and it blew up
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Really? Can you link the video please? I'd like to see that
Leelouster said:
Really? Can you link the video please? I'd like to see that
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https://www.youtube.com/watch?v=HQQOiilJwJ0
Here is another one that shows a burnt phone plugged into the Factory charger. The report also says that software was released to check the batteries integrity? I haven't heard any mention of that one yet.
https://www.youtube.com/watch?v=bq4tZNzpLBQ
chipworkz said:
https://www.youtube.com/watch?v=HQQOiilJwJ0
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Thank you
Personally I don't believe new units could be redesigned, produced and shipped for replacement in 2 weeks and of course there is upcoming China launch, uninterrupted. Which makes me to believe only one factory made some faulty units and it seems to be Korean one. I also lean to believe World recall was more of PR gesture " we messed up, but we fixed it, so return it for full refund, or get replacement, whatever makes you happy", than necessity. I'm actually surprised Samsung went extra mile, at huge cost, to fix this, they didn't strike me before as so consumer oriented company. I like my N7 as much as I did before, it works great and until I get all data to make informed decision, I'll just be careful when charging, so in case something goes wrong (probably very unlikely), I won't burn house down, but I'm using phone all the time so would notice something wrong. 3c tools has recording option, ill run battery temp during fast charge, just to see how hot it gets, it gets warm to touch, but thats normal.
chipworkz said:
The part that bugs me is the lack of details for sure! Samsung is causing a lot of the confusion and hype themselves by not coming out with exactly what the problem is and exactly which units are affected. If it was simply a "Bad Battery" supplied to one manufacturing plant for example, then it would be easy to isolate the effected units. A simple webpage could be set up to check your Serial number and see if it is an effected unit or not. This would save a TON of unnecessary returns and would have reduced the impact of the recall greatly.
The fact that they didn't do this and just did a global recall could lead one to believe the problem is actually bigger than they are letting on. If say only 100K units were effected by a bad supply of batteries, why would a company do a global recall and possibly take back 2.4 million units if not needed? If this wasn't a design flaw and they are just going to send out new units manufactured in China for example, then I already have one of those with no issues so why should I get another one that could have some issue I don't have now? I used China as an example since some reports say that the China units were not effected.
Now if there is going to be a design change to incorporate a protection system so 3rd party charges could not damage the device or something like that, then I would mostly likely want to get a new unit. Come on Samsung, release the actual issue and what exactly you are doing to correct it!
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In this day and age it is more prudent to do a total recall. It would cost them far more in lawsuits if harm came to even just a few persons worldwide. What if one of these phones caught fire on an international flight and it could be proven that this phone was the cause? Right there everyone on that plane would have cause to sue, plus the affected airline. Also the brand could be ruined forever as people wouldn't trust the product anymore. It's too risky for them. I'm getting a $25.00 gift card or credit in addition to the free stuff I've already received. Plus, I don't have to give up use of my phone, I just turn it in when the new one arrives! Hell, I might even get Samsung/T-Mobile to pay for the new fire extinguisher I bought and keep next to my pillow to ease me into slumber at night, IDK, LOL!
Android central's article said it was bad batteries, the ones from China are okay. All others are questionable.
Sent from my SM-N930T using Tapatalk
Leelouster said:
It's due to people using 3rd party chargers instead of the OEM chargers that came with the phone. That's what a T-Mobile rep said when I talked to him on the phone.
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I'm with you on this, I've been digging through the nets to find out the possible cause of the few burnt phones and I've wondered if it was the USB-C issue, coupled with crappy aftermarket chargers and crappy aftermarket cables that are really causing the issue. My phone has barely been warm in the last 2 weeks or so even while playing some games.
https://www.youtube.com/watch?v=_Cd2WIxKRDk a good explanation
pete4k said:
Personally I don't believe new units could be redesigned, produced and shipped for replacement in 2 weeks and of course there is upcoming China launch, uninterrupted. Which makes me to believe only one factory made some faulty units and it seems to be Korean one. I also lean to believe World recall was more of PR gesture " we messed up, but we fixed it, so return it for full refund, or get replacement, whatever makes you happy", than necessity. I'm actually surprised Samsung went extra mile, at huge cost, to fix this, they didn't strike me before as so consumer oriented company. I like my N7 as much as I did before, it works great and until I get all data to make informed decision, I'll just be careful when charging, so in case something goes wrong (probably very unlikely), I won't burn house down, but I'm using phone all the time so would notice something wrong. 3c tools has recording option, ill run battery temp during fast charge, just to see how hot it gets, it gets warm to touch, but thats normal.
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It is very likely that Samsung felt pressure from US providers and had to issue replacement program. Some European countries are not so lucky, for now at least. They halted sales but no clear what next: replacement, repair, software update?
Sent from my SM-N910T using XDA-Developers mobile app
http://m.koco.com/money/us-warns-samsung-washing-machine-owners-after-explosion-reports/41864842
Apparently, Samsung has their hands full at this point lol.
Sent from my SM-N930T using XDA-Developers mobile app
I'm not a Samsung loyalist, however I've fallen victim to their shenanigans twice this year. I not only purchased a Note 7 (returned it due to explosions) but also have a Samsung washer..... I'm seriously reconsidering them as a 'reliable' brand. I haven't picked up a "fixed" Note 7 yet, and I'm not sure I will. The LG v20 is looking better. (IF I can stomach this S7 (flat) long enough for the v20 to release.)
I'm also going to follow up on this washer issue... Stay tuned.
Yea, they'll do that if you load them above the weight limit... We're all tech savvy enough to know what happens if you overload the weight capacity on a spinning, rotating motor....
ShadowLea said:
Yea, they'll do that if you load them above the weight limit... We're all tech savvy enough to know what happens if you overload the weight capacity on a spinning, rotating motor....
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I agree, and commonsense is not so common.
Sent from my SM-N930T using XDA-Developers mobile app
LOL I shudder to think what would happen had they been making planes or hybrid cars. Quality testing department seems to be non existent at Samsung. @ShadowLea thoughts?
Sent from my Moto G using Tapatalk
I think we would be in some serious trouble. On a side note, I hear apple is having issues with its new improved version of the ibomb. The iPhone 7 has been exploding too.
Sent from my SM-N930T using XDA-Developers mobile app
Definitely not going to buy one for my parents on xmas.
ViTALiTY00 said:
Definitely not going to buy one for my parents on xmas.
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I was actually thinking about buying one, and their new fridge. The last thing I need is for my fridge to turn into a transformer or something. So I'll keep it simple and stick with whirlpool, or Frigidaire.
Sent from my SM-N930T using XDA-Developers mobile app
ironman38102 said:
LOL I shudder to think what would happen had they been making planes or hybrid cars. Quality testing department seems to be non existent at Samsung. @ShadowLea thoughts?
Sent from my Moto G using Tapatalk
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Those cars would probably come equipped with a fire siren for a horn... :laugh:
While their QA department certainly seems to have disappeared overnight, it's more a classic case of the Baader-Meinhof phenomenon. (Also known as frequency illusion. You know, when you buy a car and suddenly see the same type everywhere.)
You would never have heard about the washing machine if the Note 7 didn't have the spontaneous combustion issue. But now people are all jumping on the bandwagon, hoping to catch a bit of free cash from the court cases. After all, it's easier to win when you can point at something else as evidence. "Yes, my washing machine exploded, see, it happens to their phones too!"
Exploding washing machine? They added too much weight over the safety limit.
Note 2 burst into flames? Yea, it's a 4 year old device, there's a 99% chance they used a 3rd party cheap battery. Those always leak.
Tablet started smoking on a plane? Yea, the moron wedged it between the seats and then changed the seat position, squashing the tablet. Lithium is a flammable gas!
Nearly every other Samsung device in history (apart from the Note 7) that caught fire had a user-based cause.
Still, I find it utterly hilarious. We warned them time and again about prioritizing Apple over their own customers, and this is a typical case of karma. The financial costs of this mess are a thousand times higher than the money they hoped to earn from beating Apple to the release.
And do they learn? Of course not, now the S8 is going to get an early release to make up for it.
ShadowLea said:
Those cars would probably come equipped with a fire siren for a horn... :laugh:
While their QA department certainly seems to have disappeared overnight, it's more a classic case of the Baader-Meinhof phenomenon. (Also known as frequency illusion. You know, when you buy a car and suddenly see the same type everywhere.)
You would never have heard about the washing machine if the Note 7 didn't have the spontaneous combustion issue. But now people are all jumping on the bandwagon, hoping to catch a bit of free cash from the court cases. After all, it's easier to win when you can point at something else as evidence. "Yes, my washing machine exploded, see, it happens to their phones too!"
Exploding washing machine? They added too much weight over the safety limit.
Note 2 burst into flames? Yea, it's a 4 year old device, there's a 99% chance they used a 3rd party cheap battery. Those always leak.
Tablet started smoking on a plane? Yea, the moron wedged it between the seats and then changed the seat position, squashing the tablet. Lithium is a flammable gas!
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Hold on if they put too much weight over the safety limit then how the hell are they allowed to complain? The machine exploded due to their own stupidity, not manufacturing defect. I mean sure this is 2016 where no one reads manuals but you should have some sense not to stuff the machine with a lot of clothes! As for the Note 2 incident I completely agree that its probably using third party potato battery.
I mean I have my first device still which released on 2012 or 2013 and recently it's battery was swollen to the point that it would have exploded any minute, and as this device is old I didn't have a choice but to get a third party battery. Also who the hell decides to stuff their phone in tight spaces?! You aren't suppose to squish batteries FFS! I mean really do people today forget that phones are a ticking time bomb? With phones having Lithium-ion batteries they should know that these things can explode under excessive heat. Especially if the circuitry inside the battery that prevents overcharging is damaged which is most likely easy to happen in these cheap third party batteries. It doesn't help either if you are using potato quality cables. Like you said, people are just finding reasons to hate Samsung now that its reputation is tarnished abit. Just like the media did for Qualcomm for its 810 issues.
ShadowLea said:
Nearly every other Samsung device in history (apart from the Note 7) that caught fire had a user-based cause.
Still, I find it utterly hilarious. We warned them time and again about prioritizing Apple over their own customers, and this is a typical case of karma. The financial costs of this mess are a thousand times higher than the money they hoped to earn from beating Apple to the release.
And do they learn? Of course not, now the S8 is going to get an early release to make up for it.
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They were in such a hurry to win the release race against Apple they ended up bargaining more than they hoped for. Had they put the time and effort instead on focusing the quality of the device rather than how quickly it releases, they wouldn't have to spend $1 billion for this mess. Thats not all, they'll have losses from the fact that people might just return their Note 7s and get something else. Where I live(Middle East), many people I know who are loyal to Samsung decided its enough and decided to get their money back and buy iPhone 7 so congratulations Samsung, you gave more customers to Apple(atleast in Middle East anyway).
ironman38102 said:
Hold on if they put too much weight over the safety limit then how the hell are they allowed to complain? The machine exploded due to their own stupidity, not manufacturing defect. I mean sure this is 2016 where no one reads manuals but you should have some sense not to stuff the machine with a lot of clothes! As for the Note 2 incident I completely agree that its probably using third party potato battery.
I mean I have my first device still which released on 2012 or 2013 and recently it's battery was swollen to the point that it would have exploded any minute, and as this device is old I didn't have a choice but to get a third party battery. Also who the hell decides to stuff their phone in tight spaces?! You aren't suppose to squish batteries FFS! I mean really do people today forget that phones are a ticking time bomb? With phones having Lithium-ion batteries they should know that these things can explode under excessive heat. Especially if the circuitry inside the battery that prevents overcharging is damaged which is most likely easy to happen in these cheap third party batteries. It doesn't help either if you are using potato quality cables. Like you said, people are just finding reasons to hate Samsung now that its reputation is tarnished abit. Just like the media did for Qualcomm for its 810 issues.
They were in such a hurry to win the release race against Apple they ended up bargaining more than they hoped for. Had they put the time and effort instead on focusing the quality of the device rather than how quickly it releases, they wouldn't have to spend $1 billion for this mess. Thats not all, they'll have losses from the fact that people might just return their Note 7s and get something else. Where I live(Middle East), many people I know who are loyal to Samsung decided its enough and decided to get their money back and buy iPhone 7 so congratulations Samsung, you gave more customers to Apple(atleast in Middle East anyway).
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A friend of mine in AUS was telling me about her parents Samsung washing machine smoking. The main circuitry went up apparently. Not sure how much truth there is to it, as she didn't include pics. Would've been a sight to see for sure though.
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iPhone 6s exploded recently. Sent the guy to the hospital. It was in his pocket, just sitting there idle. And boom.
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If depends by me, this damn inc. Was exploded a long time AGO!
Together with gogle's and appl'es damn bastards.
Don't use blackmart.apk
This is a damn pest that injects dangerous .jar files onto cache folder.
If you block cache folder this DAMN MALWARE refuses to start!
Be aware!
Authentic .jar files inside cache, may destroy your GPU , DESTROYS YOUR SYSTEM DIR, may gain root without su binary usage!
---------- Post added at 08:43 PM ---------- Previous post was at 08:26 PM ----------
This xda app i use now, was downloaded via blackmart.
They are a band of suckers, the peerblock acuses anyip.svc.yourserver.de
This a german app, masked as rusian.
DIFFAMING THE RUSIANS.
SU CKERS!
---------- Post added at 08:48 PM ---------- Previous post was at 08:43 PM ----------
Why they dom't hack gogle? They are together with the new "gogle" amazon.
Hahaha!
All implagued with jar and dex files onto cache!
Be aware, open your eyes, playstorre, blackmart, any damn app dowloader uses cached randomic binaries came from their DAMN servers. Facebok, telegram, any app that uses DAMN AD MALWARES TOO.
GRATEFULL TO DISCOVER ALL THIS BECAUSE I AM ON SDEXT2 NTFS . HA HA.
I have a sneaky suspicion that all the "New reports" are fraud. Like ppl tampered with the notes to get a pay day. I feel Samsung is only stopping sells & production as a "just in case" it is real. I highly doubt Samsung made the same error twice in a row. I'm holding on to my note until an official statement comes out. I think Sammy just knows that for the life of the note7 these reports will keep popping up and they'll be losing millions in bogus report investigations and fake litigation ... What do you guys think?
I think it is highly possible
Sent from my SM-N930P using XDA-Developers mobile app
I don't blame them for pulling the note series. It may not even come back. The note name is tarnished now. People won't be so trusting of it. They may release a 7 edge + lol. We shall see.
Sent from my ONEPLUS A3000 using Tapatalk
Either way, You can forget about any future software upgrades and support from Samsung or the XDA community. It will also have ZERO resale value on the streets and through JUMP and the stigma of owning one will be the same as being a fool for not caring about your safety. People will look at you as a terrorist who carries a potential bomb in his pocket and you will not be able to board planes, cruise liners, etc... with it. The Note 7 was the best phone I ever had. However, it's only a phone. I moved on with my life. Yesterday I changed it for a Galaxy S7 Edge. I will have it until the S8 comes out in the future. IT's just not worth it; too many hassles for a phone that cost almost $900.
nique0201 said:
I have a sneaky suspicion that all the "New reports" are fraud. Like ppl tampered with the notes to get a pay day. I feel Samsung is only stopping sells & production as a "just in case" it is real. I highly doubt Samsung made the same error twice in a row. I'm holding on to my note until an official statement comes out. I think Sammy just knows that for the life of the note7 these reports will keep popping up and they'll be losing millions in bogus report investigations and fake litigation ... What do you guys think?
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Click to collapse
I'd think that for its reputation's sake, Samsung would be quick to point out that some of the phones had been tampered with.
Eudeferrer said:
Either way, You can forget about any future software upgrades and support from Samsung or the XDA community. It will also have ZERO resale value on the streets and through JUMP and the stigma of owning one will be the same as being a fool for not caring about your safety. People will look at you as a terrorist who carries a potential bomb in his pocket and you will not be able to board planes, cruise liners, etc... with it. The Note 7 was the best phone I ever had. However, it's only a phone. I moved on with my life. Yesterday I changed it for a Galaxy S7 Edge. I will have it until the S8 comes out in the future. IT's just not worth it; too many hassles for a phone that cost almost $900.
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how would Jump be effected? I read the other post in here about it and contacted T-Mobile and until anything concrete comes out they said its nothing more than what it always has been Jump from one phone to the other. Did you personally hear something otherwise
I was told that you will always be entitled to a full refund on the device, therefore, its market value is irrelevant. Keep it until you want another device and then get your refund.
Eudeferrer said:
Either way, You can forget about any future software upgrades and support from Samsung or the XDA community. It will also have ZERO resale value on the streets and through JUMP and the stigma of owning one will be the same as being a fool for not caring about your safety. People will look at you as a terrorist who carries a potential bomb in his pocket and you will not be able to board planes, cruise liners, etc... with it. The Note 7 was the best phone I ever had. However, it's only a phone. I moved on with my life. Yesterday I changed it for a Galaxy S7 Edge. I will have it until the S8 comes out in the future. IT's just not worth it; too many hassles for a phone that cost almost $900.
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I don't care what people think. I can throw a case on the phone and a skin no one would know it was a note. And honestly if this phone didn't get updated for a year when whatever replaces it comes out it will bee ahead of everything out... Android 7.0 didn't really bring anything Samsung doesn't already have so I'm not missing a game changer. But I will miss my SPen! And jump won't be effected, and I have jump on demand so maybe something will catch my eye. And these days (Samsung pay, s health, private folder, iris scanner) I don't root anymore because I'd lose to may features. Idk I just don't want to lose something great because of liars.
And technically it hasn't been recalled. These are just preliminary steps what are the chances, after the investigation it is deemed a recall isn't necessary , I wonder
nique0201 said:
And technically it hasn't been recalled. These are just preliminary steps what are the chances, after the investigation it is deemed a recall isn't necessary , I wonder
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Even if they do come back in a month and say "false alarm, everything is fine guys" it's always going to be planted in the back of my mind as a what-if. Meaning that I'll always be wondering if my phone might develop that flaw that causes it to fail and tarnishing my experience with the phone. It's a great phone and it'll be hard to replace, but I just can't enjoy using it now. Probably a silly thing to think, but there it is.
Stopped at the local T-Mo store to check out the S7E... First it doesn't come in black or at least T-Mobile doesn't stock the black version - I'm not a fan of shiny phones. While the size wasn't much of a difference, It's still a difference I'll notice.
I'll be keeping my Note 7 until they pry it from my cold crispy charred fingers!
I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?
SovRoxx said:
I just pre ordered on Amazon USA the 512 unlocked version... so these phones are the very pricy and fragile. Who here is getting a protection plan? and did you pick a plan to include Theft or better yet include Theft and Lost?
I personally never done a plan before, need help. I am a very heavy user with apps while on the run in many different situations. My S7 I have cracks all over even with using a Samsung flip view case, and being careful. Just sometimes cement gets in the way hehe.
From my research I am leaning towards Worth Ave, maybe Squaretrade? maybe Bestbuy?
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This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.
I purchased the Samsung Premium Care for $11.99 when I pre-ordered.
I use Squaretrade, I actually just had to file a claim because of my S8+ screen. It was simple and quick, I will be using them again for my Note 9. Fyi I've never had a phone lost or stolen and as they do not cover that.
Jammol said:
This is going to sound very ignorant....
People steal phones? And who the heck are they stealing from??? ?
Maybe I'm just naive or Uber careful with my expensive items, but I have never had a situation where my devices/items can be stolen.
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Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!
SovRoxx said:
Yea dudes sure! These phones and iphones stolen is very common. Like I said... I really am a poweruser and not just for casual surfing... I am stressed, running, in and out of car with it in my hand, in weird situations! I am VERY careful but believe me when in use under stressful work conditions and environmental conditions that are new to you almost everyday things happen that you cannot foresee.
Since I had my S7, my X left it in the bathroom at Disney! Why? because tired and stressed and running for her that day was a different distraction. We got it back luckily the next day. My friend with his iphone on Space Mountain... phone in his pocket.. but was a sudden move and flew off down into the black hole! he got it back the next day too, but damaged. For me its more work related PLUS normal related and I don't sit at a desk most the week. Somebody mentioned mowing the lawn and something snagged the cable and ripped out of his pocket the phone. Just weird stuff can happen because you aren't used to your new environment especially! plus poweruser = good luck. Drop it over the edge of the sea? Good luck! lol this piece of glass I have to keep for 2 years in my hands all day doing cartwheels??? I think I will get a lost plan too!
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I'm not talking about leaving it somewhere, I'm talking about them getting stolen.
No offense to anyone but I'm always conscious of where I put my things, it's part of my OCPD. Maybe that's why I don't lose my things? Don't know. To me, if you forget your things or decide to do dangerous things with your device, your fault but that's what insurance is for.
OP, have you ever lost your children or left them in a car and forgot?
Sent from my SM-N950U using Tapatalk
If I used my kids like I do my phone I'd be arrested
SovRoxx said:
If I used my kids like I do my phone I'd be arrested
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You don't root your kids and install custom ROMs on them?
OP (and others), some credit cards provide phone insurance. [1,2]
Not necessarily worth getting a credit card for unless you are using it for something else, or taking advantage of any available sign-up bonus, but thought I'd chime in with 'passive' insurance. I believe all of these consist on charging your monthly bill on the card, and have slightly different coverage/limitations/stipulations.
References:
[1] https://www.doctorofcredit.com/credit-card-cell-phone-insurance-compared-get-600-coverage-free/
[2] https://clark.com/personal-finance-...ards/credit-cards-free-cell-phone-protection/
I've been using the Worth Ave Group insurance for the past few years for my wife and I and I love them. Inexpensive coverage and absolutely stress free customer service and processing. I've had 2 screens replaced without issue at a repair center of my choosing. You go get the estimate and they send you a check minus the $75 deductible, no questions asked.
Ha, ha...come to India, get into a bus, and you will know how phones get stolen from your pocket!