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Hey guys, just wondering if you can help me at all...
I have an HTC S720/Libra, my cell phone carrier likes to have you sign 3 year contracts, but only offers 1 year warranty on their phones. Anyways, thats beside the point... (F-in hate Telus...)
So my back light is no longer working on the screen... The LCD itself still works, I can navigate around, and text message still... I took it apart, and it is apart at the moment, so I was just wondering if you guys know if maybe I can fix this screen, or where I can buy a new one? (I would prefer to just buy a new one and install it)
On the LCD itself, the sticker says:
S/N: <Serial Number Here>
P/N: 60H00073-00M
L5F3059P00
712AS
419740007
I dont know what those last 3 lines are, but thats how they appear on the sticker. I didnt include the serial, because I dont see why it would be needed.
I may be corrected on this; a backlight problem is usually not the screen but the driver circuit not providing enough juice. I say this from experience switching LCDs on HTC units.
i bought a htc hd7 in january this year from a tech mall in hong kong. im now in perth australia and the hd7 is not available here yet.
anyway the phone was great right up until one of my friends dropped/threw my phone into the ground with a decent amount of force. at first i was happy to see that there was no damge to the phone on the outside, the screen wasnt cracked and the casing was fine. the touch screen still worked fine but now there are these lines everywhere. all over the screen. on the right side, there is a strip of just black. im assuming that bit of the screen is completely dead. it gets rid of the last number and continues like that all down the screen. there is also a ugly shade of grey that has the shape of a backwards "l" around the bottom right corner. the only way i can use my phone without these lines is if i set the theme to white, but even then it is extremely dull and greyish. when the theme is on black, everything that is coloured white, such as text or images sends the lines all the way down the screen, perfectly aligned with the white text or image all the way down the screen.
im a little unsure if this is the screen or something more internal. most importantly how/where can i get this fixed?
thanks
video showing the problem
http :// www . you tube . com / watch ?v=dSzh_vJB-cE
(remove "spaces")
You need a new LCD, search Ebay for one & google for an instruction video.
LCD Replacement on Ebay for $50.00.
Tool Kit Needed to Replace LCD on Ebay for $2.00.
Can't find a Video, but here's a thread with info on how to replace the screen
do you think if i bought the parts and took it to a phone repair shop they would fix it?
I would call the repair place first to see if they'd use the parts you supply & if it'd be any cheaper than just having them use their parts.
I'd say try to find someone in your area who has done screen replacements before who do it for you for a small fee. I've done a few of them, it's not that hard. I've replaced them on the HTC Kaiser & Excalibur. The HD7 should be easier to do as it doesn't have a keyboard.
NOTE: This will void your warranty, so you may want to upgrade the SD Card at the same time if you want 32GB of storage.
well if my phone is covered by warranty then wouldnt htc replace it?
No, warranty doesn't cover damage caused by the user or this case, user's friend. You'd have to of paid for the accidental damage insurance for them to replace it.
Hi I recently purchased sealed Uk Vodafone htc one 801n m7 factory unlocked . 7k cheaper or you can say around $110 usd cheaper .
Its camera didn't had any issue out of the box on 4.1.2, but as I updated one patch maybe was for camera and then,4.2.2, 4.3, and now on 4.4.2 , still It has the purple tint camera issue which comes on the edges of the screen just indoors in normal or low light, if kept flat on table then screen becomes purple clouded and not all black . Camera though is awesome in day light images .
Please note I did the saturation, iso tricks but still nothing
It had one more issue before that when I used to click middle menu button, it used to show black shadowed icons, then pressing menu button again to go out and pressing again to go in, then they used to get fine . I Got scared if it was a hardware issue!
I did reset from settings and issue was still there and still unnoticeable issues/bugs were still there like removing any blinkfeed service (when sliding to left for blinkfeed highlights menu or whatever we say to it) but it was still there on the highlights menu .
So I found the best way to reset is to do it the volume down and power button way, after I did that .... I havn't faced yet (touchwood) any such menu icon issue . And what I select is only shown in blinkfeed menu now and others are removed If not selected . Even facebook connected a different stylish way when I logged in for firt time after this way reset .
I will strongly recommend to all to only reset the volume down and power button way for proper reset, and not to do it from settings specially for our awesome m7 .
Just the camera purple tint is still there and to get it repaired I will need to send my phone in the uk (as warranty is valid there only) which I cannot do, so any hopes still that an upcoming update might fix the camera issue or something ?
Other than this phone is awesome now and no bugs .
shantusingh said:
Hi I recently purchased sealed Uk Vodafone htc one 801n m7 factory unlocked . 7k cheaper or you can say around $110 usd cheaper .
Its camera didn't had any issue out of the box on 4.1.2, but as I updated one patch maybe was for camera and then,4.2.2, 4.3, and now on 4.4.2 , still It has the purple tint camera issue which comes on the edges of the screen just indoors in normal or low light, if kept flat on table then screen becomes purple clouded and not all black . Camera though is awesome in day light images .
Please note I did the saturation, iso tricks but still nothing
It had one more issue before that when I used to click middle menu button, it used to show black shadowed icons, then pressing menu button again to go out and pressing again to go in, then they used to get fine . I Got scared if it was a hardware issue!
I did reset from settings and issue was still there and still unnoticeable issues/bugs were still there like removing any blinkfeed service (when sliding to left for blinkfeed highlights menu or whatever we say to it) but it was still there on the highlights menu .
So I found the best way to reset is to do it the volume down and power button way, after I did that .... I havn't faced yet (touchwood) any such menu icon issue . And what I select is only shown in blinkfeed menu now and others are removed If not selected . Even facebook connected a different stylish way when I logged in for firt time after this way reset .
I will strongly recommend to all to only reset the volume down and power button way for proper reset, and not to do it from settings specially for our awesome m7 .
Just the camera purple tint is still there and to get it repaired I will need to send my phone in the uk (as warranty is valid there only) which I cannot do, so any hopes still that an upcoming update might fix the camera issue or something ?
Other than this phone is awesome now and no bugs .
Click to expand...
Click to collapse
The camera is a hardware issue, not a software. I was a victim of this as well. You have only 1 solution- to give the phone for a camera replacement. I did the same and now its perfect.
Now, the issue is that u don't have local warranty. My suggestion would be to ask HTC India if they would repair it at a small fees. Shipping it to UK would be costly and would take time as well.
raghav kapur said:
The camera is a hardware issue, not a software. I was a victim of this as well. You have only 1 solution- to give the phone for a camera replacement. I did the same and now its perfect.
Now, the issue is that u don't have local warranty. My suggestion would be to ask HTC India if they would repair it at a small fees. Shipping it to UK would be costly and would take time as well.
Click to expand...
Click to collapse
thanks for the reply. I will never give it for repairs , its a lot of tension dealing with illiterate service center people here in delhi , might also put scratches or dents to my new phone ... Htc service centers are private here not officially owned by htc , else international warranty would have worked for me here . But I had a word with them , they told it will cost Rs. 4,500 and first will open the phone and will check if have that particular camera part or not . As my htc one is 801n lte 4g , lot of hassles so not dealing that way .
Wish someone still gives me hope that it might gets fixed via update , as it was all fine when I checked it at the shop without doing any updates on it . I mean doesn't makes much sense .
shantusingh said:
thanks for the reply. I will never give it for repairs , its a lot of tension dealing with illiterate service center people here in delhi , might also put scratches or dents to my new phone ... Htc service centers are private here not officially owned by htc , else international warranty would have worked for me here . But I had a word with them , they told it will cost Rs. 4,500 and first will open the phone and will check if have that particular camera part or not . As my htc one is 801n lte 4g , lot of hassles so not dealing that way .
Wish someone still gives me hope that it might gets fixed via update , as it was all fine when I checked it at the shop without doing any updates on it . I mean doesn't makes much sense .
Click to expand...
Click to collapse
Ya im Indian, I know how it is
Here, in Dubai also, HTC also outsources its repairs to another private company. They polished the phone and everything and returned it a better state as compared to what I gave it in.
IMO 4.5K INR is worth it
shantusingh said:
thanks for the reply. I will never give it for repairs , its a lot of tension dealing with illiterate service center people here in delhi , might also put scratches or dents to my new phone ... Htc service centers are private here not officially owned by htc , else international warranty would have worked for me here . But I had a word with them , they told it will cost Rs. 4,500 and first will open the phone and will check if have that particular camera part or not . As my htc one is 801n lte 4g , lot of hassles so not dealing that way .
Wish someone still gives me hope that it might gets fixed via update , as it was all fine when I checked it at the shop without doing any updates on it . I mean doesn't makes much sense .
Click to expand...
Click to collapse
you can hope all you like for a software fix mate, but the problem is with the hardware.
Check this thread - lots of people with the same problem http://forum.xda-developers.com/showthread.php?t=2317507
camera fix
Camera change won't help... I tried changing camera doesn't work it's the design and materials they used.
Go here for fix without even open the phone...
http://freebraintrauma.weebly.com/tuning
Thank you!
ilielucianno said:
Camera change won't help... I tried changing camera doesn't work it's the design and materials they used.
Go here for fix without even open the phone...
http://freebraintrauma.weebly.com/tuning
Thank you!
Click to expand...
Click to collapse
This along with turning the iso to 200 really did help my spare phone
it's actually usable now, albeit lower quality
My HTC One M7 was bought an year ago (India). Had purple tint even at that time. But bearable, it became worse day by day. Gave it to the customer care center as the grace days of my phone's warranty. Got it repaired after a week, works perfect! No purple tint. HTC Fanboy Foreve'!
Sent from my HTC One using XDA Mobile App.
I recently discovered my HTC ONE M7 has dead pixels on the top of the screen (notifications bar, which sucks as you cant access any shortucut to the notifications and need to look for the app on your own) and in the middle of the screen (when there is something to click on that spot i have to scroll up or down where the screen actually works. In some cases the page can't be scrolled down or zoomed therefore I am just screwed without options).
Turns out this happens 6 months after I got this phone exchanged by HTC (because the original phone I bought had a defective camera with purple color bug). This means the screen of the "new" phone I got has a life span of 6 months without defects only. SIX MONTHS!!
It seems when HTC replaces your phone for a new one they are just giving you defective products or refurbished products, which will break shortly after.
I just got the lollipop update and was going through the new features when all of a sudden the display went blank and then some coloured lines started to appear vertically on the screen. It was connected to the charger when this happened.
Anyone has any idea what caused this? :crying:
Is this a hardware or a software issue? Is it anywhere related to the lollipop update? If yes then how do I go back to kitkat when my screen doesn't show anything
Its not even one month and this happens. Should I return it to flipkart (the online store where I bought it from) and get a new piece or should I go to Motorola service center who charge Rs.6000(approx $100) for a new display.
(this is my first post so please forgive me if it's not according to the rules or if there are any mistakes)
If you haven't unlocked your bootloader you are covered my Motorola Warranty..They will replace your display free of charge...
BTW if you are still within the flipkart Returns limit contact them and have them give you a new phone..
adi243 said:
If you haven't unlocked your bootloader you are covered my Motorola Warranty..They will replace your display free of charge...
BTW if you are still within the flipkart Returns limit contact them and have them give you a new phone..
Click to expand...
Click to collapse
I haven't unlocked the bootloader so yeah I hope motorola service is good here and they dont take weeks to get it done.
So you think its a hardware issue right?
Beerfeet said:
I haven't unlocked the bootloader so yeah I hope motorola service is good here and they dont take weeks to get it done.
So you think its a hardware issue right?
Click to expand...
Click to collapse
The only way i know to check if it is a hardware issue is to flash a different ROM and see if the display works... I'm not sure about your phone but in a laptop this can happen due to an incompatible display driver or if the GPU is shot....And you can't revert to kitkat without rooting and voiding your warranty.... Better play safe and get the phone looked at by Motorola...
Hello!
I've got a strange problem with my touchscreen's upper space. The notification bar can't pull down. I made a screen test under service menu, and the screenshot shows the result. I think, my guarantee expired last month, so i must made it at home. First, i try with a hairdryer heated uo top of the phone, the touch foil can push back .. unfortunately without success.
Beause the warranty has expired, eager to take apart the phone, I changed the film is already affecting other devices earlier ,. but this will be the last thing i will do. Before that, are there any "home trick" to solve that problem?
I changed so many firmwares, orfficals and customs. Problem stays the same.
Thanks for the help!
Is hardware problem. There are many threads here that discuss the issue. Only solution is to send your device to Sony repair or replace the digitizer yourself.
I had the same identical issue. First started with the screen getting random touch inputs and then the top area stopped responding. Mine is yet under warranty so sent it to Sony repair. They kept delaying it saying awaiting parts and then after chasing multiple times it was repaired and sent out last Monday. Says case and display as replaced. Yet to set it up.. contemplating between Kitkat or leave it on Marshmallow.
Yep sux, mine touchscreen was bogus too, send it in to be fixed under warranty
I have three z3c on my house two has this problem.
Is a sw trouble can't use screen protector....
Enviado desde mi hilo y dos yogures desde PetaTalk
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
crankcaller said:
I came on here to look for this. Happening to mine as well.
The *strange* thing is though when it's on the lock screen the swipe down works fine.
Unlock and starts being temperamental. especially in apps.
Just out warranty by about a week. Great.
I've installed Nova launcher as that lets me open notifications by double tapping the screen. This doesn't work in apps but does on the desktop. Anyone have any idea how much this costs to be repaired?
Click to expand...
Click to collapse
The reason it works on the lock screen is that the hitbox for the notification bar is larger on the lockscreen. I had the same issue, luckily my phone still had one week of warranty left and SONY replaced the whole phone for me within a week for free. I sent it to official SONY repair centre here in Dublin, Ireland.
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Same thing is happening to mine, almost two years to the day after I bought it. I'm gonna try taking off the screen protector to see if that makes any difference, otherwise it's phone upgrade time (which is not a bad thing). Started a week ago intermittently and now is pretty much permanent. PITA.
Mine is now a week at the service center. I bought it quite late so one year guarantee left for me. Will report what they did... But it is a bit scary how many z3c went defective because of touch screen problems...
I solved the navigation bar problem using Xposed + "Xperia/AOSP NavBar Buttons" module. Just increase navbar height to 150% and it's done. For the notification, bar install Nova Launcher and use the home button action (free) or the swipe down gesture (paid).
fluffi444 said:
Hey Guys. It happens also for me. From 1 hour to another! And actually the fist hardware probem I ever had with Smartphone. Congratz Sony!
Its clearly visible that an complete vertical area from top to bottom is not or only very sporadic accepting the finger movement.
So Service Center is the only possibility? What do you think? tried already complete stock and factory reset.
Actually its logic to send it to Service but if you have comments or maybe the same error please let me (us) know.
Thanks for any comments in advance.
Click to expand...
Click to collapse
Just to give you an final report: They changed my phone and I received an new one...
And the replacement was send right after I asked for ETA. All in all it took three weeks.
So maybe (if you phone is at repair in guarantee) asking and asking would speed up things and the possibility to get a new one is rising...
Now I have a white one (instead of black) but its OK...Feels a bit more like a new phone because of new color Thanks goodness not green or red...
The letter said that chaning to higher one or to another color is part of sonys replacement policies.
Hi again! The story continues. My guarantee expired after one year, but my warranty was good. ( it's 2 year ) I sent my phone to the service center. After two weeks, the service center changed my phone to a brand new xperia x compact.... I hope this will not be wrong with the display. In any case, I was pleasantly surprised to Sony right now.
What seems weird to me is that several people report the same problem at the same time. E.g. it start with random "clicks" on the taskbar and then the touchscreen area of the taskbar stops working. This is happening around the time of 2 years of using the phone. Really weird.
I like the phone but this is just disappointing. After the nougat update fail for the z3 / compact (first claiming that it cannot get nougat because of missing vulkan support which turns out to not being required by the compatibility definition document for nougat) and now the touchscreen fail, I'm pretty sure not going back to Sony for a phone. So sorry.
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
espi12 said:
I have this problem too. The notification bar stopped working in august. And since yesterday the bottom of the screen doesn't work too, so I can't use the on-screen virtual buttons :crying:
I'm afraid this is getting worse and worse.
Click to expand...
Click to collapse
I've faced this problem too. I buy Nova Launcher to use it's custom swipe down gesture as notification bar issue's workaround.
And i enable Glove mode on Display settings as on-screen virtual buttons issue's workaround. Of course it does not comfy.
As a newbie, i believe this issue caused by the software/MM. Maybe i'll try to revert back to LL or KK or another rom, since z3c would not get nougat update
I can add this to the list of defects I had as well.. Send mine back under warranty about a week ago, hope i'll see it back soon.. Nova Launcher is a good option but the xposes AOSP navbar seems like a better solution, if you have exposed.
I too have this issue with top portion of screen. Any day fixes other than buying new screen (1 month out of warranty)
I've updated to the Z5C and shelved this phone. I picked it up today to check which firmware it has and alas, the touchscreen simply crapped out out of the blue. This is unacceptable. The phone jack also went bad before I switched. I'm really pissed and I don't know what to do. I bought this phone two years ago. Look at the touch draw test to see where it died. How can a touchscreen go bad out of nowhere????
Hi everyone,
I'm facing exactly same problems described in this thread.
I bought my green Z3c in Italy less than 2 years ago and I still have the invoice, but I'm wondering if the warranty is still valid.
I'm wondering because I broke my glass during a trip in Australia and I replace it there, in a store, with original Z3c LCD touchscreen and frame but black colored. (I no longer have the store LCD receipt though)
What do you think? Can I consider my device to be under warranty?
Regards.