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Is anyone having an idea on how to handle the following:
- Start menu is opening and closing by itself, and
- after a while the device stops to respond to any input on the touchscreen, while other functionalities seem to be OK;
- neither a soft nor a hard reset help. The screen remains 'frozen' until... again difficult to say why, it recovers and then ...all over again as above.
thanks,
Nic
I had the same problem after about 2 weeks of use. Turn off, soft-reset, hard-reset didn't help at all. Leaving the phone off for couple hours helped but the problem occurred again. Very frustrating. I have contacted the HTC support but still haven't received any responses from them. I think it's the hardware problem.
This is either a motherboard problem- it has occurred on some Trinity and Hermes devices and involves the screen controller chip; or it could be a problem with a screen protector (if fitted ) causing pressure around the edge of the screen
I had the same problem. Sent my device to HTC and they replaced the motherboard. When I got it back, I thought all is well. The drop down menu started again so I sent back to them with a nasty message. It is in repair now and hopefully they will fix it again, change the motherboard and the screen!!!
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
nbc17 said:
Hello Gilbert,
When you send to them, you had to pay the shipping fee?
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Hi,
Oh yes. twice already and this pisses me off. When they sent the device to me the first time after claiming it was fixed, i did not have to pay for shipping costs. Let's hope they fix the bloody device soon or I am going to change brands.
Thanks,
Gilbert
I saw that problem on youtube
http://www.youtube.com/watch?v=KYfohqde2E8
Man I really hope mine doesn't have that problem, I wonder what it is? Let us know what happens when you get it back, again.
Dam, wtf, while reading this thread my Trinity started to act exactly as described in the above posts!!! IT'S contagous! Seriously... I do have a screen protector... Hope it rights itself....
This is really terrible...
http://youtube.com/watch?v=KYfohqde2E8
Hi there,
After having used my Trinity for 4 weeks I am experiencing same problems of erratic behavior, the start menu is activating itself and as a consequence device is slowing down gradualy up to the point where it freezes. I tried, soft/hard resets, removing battery etc. but nothing seemed to work. I have not installed the screen protector yet, so I can rule out straight away the effect of the screen protector. First I thought it could be jog dia lwheel which might be faulty, then it crosses my mind that it could be some virus. I donwloaded some applications off the internet. Before I found this thread I was considering of deleting the ROM and replacing it with another one, but it seem that the issue is more of hardware origin rather than software related. What happend after you got it from the repair? Is it working now? Cheers.
Hi folks,
I have accidentally made the horrible mistake of letting my HTC TyTn II sit in a small puddle of water over night. That'll teach me for keeping my phone and glasss of water right next to each other on my nightstand.
Anyhow... It actually still works, which suprised me. However, 2 elements are not working. Specifically:
Touch Screen is not working. The LCD DOES display the image just fine, it just does not respond any longer to TOUCH.
The reset button seems to be completely non-functional.
After I got over the initial "oh &$*!" moment, I did some searching here and about for answers. I found some references to just replacing the digitizer, which I can get quite cheap on ebay. However, I also read that it might be a mainboard problem, in which case I might as well just replace it.
So, thoughts?
Also, here is the eBay auctions I was looking into. They seem reasonable? (if I decide to go that route)
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=180321388542
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=270298172628
Thank you much for the couple moments of your time.
Also, in case anyone is interested, here is an interesting link with disassembly photos of the TyTn II. http://www.pdacenter.ru/razborka/razbor_htc_kaiser
Hello there community,
A few days ago my touchscreen just stopped working on my Touch Diamond, i tried everything to get it to work...
Updated rom with new firmware from the HTC website, did a soft rest, hard reset but it did not help
I hope maybe someone here had the same problem and solution for this, otherwise i have to RMA the device.
Thnx for any help
Hi Xnergy, have you got your Diamond repaired?
I am having the same problem on mine...
I had this also.
I did removed a battery for a whole day, like 24 hours, after that it works again!
Do the hard buttons work? I had something like this few times, as far as I remeber after removing battery for a moment it worked.
This happened to me in a few weeks ago. The touch screen either would not response, or that the alignment needed to be adjusted a few times a day. In the end, I send it in to the HTC service centre on 30th March. They replaced the whole touch screen, and courier it back to my office on 3rd April. The touch screen is working like brand new now.
yeh mine did this but i noticed tht if i keep the phones touchscreen worm abit it will function ok, gunna send it in to coz its starting to drive me up the wall
I've had a galaxy S6 (not an edge) for about a week and a half now, it's worked flawlessly until 30 minutes ago. I have not dropped it or gotten it wet. The touch screen just started having a very hard time registering any inputs. The reactions are extremely delayed and it only registers maybe 1 out of every 5 touchscreen inputs. The hardware button inputs still work as normal. I've powered down the phone completely as well as rebooting it but nothing changed. I've closed all running apps as well. I'm waiting for the battery to die and then I'll let it charge. If all else fails I know I can factory reset but I'd prefer not to lose S-health info. Anyone have any experience with this or tips?
EDIT: And a factory reset didn't help. Looks like I'm off to T-Mo tomorrow.
Sounds like a broken digitizer . Take it back to the store.
I had the same issue with one unit, it was mostly noticeable when the phone was flat on the table. Ended up exchanging it for a new one. Thank God it happened early enough for me to be able to return it for a new one.
Thanks for the replies. I contacted T-Mo last night. A new one is being shipped to me.
Try the charger
makisupa79 said:
I've had a galaxy S6 (not an edge) for about a week and a half now, it's worked flawlessly until 30 minutes ago. I have not dropped it or gotten it wet. The touch screen just started having a very hard time registering any inputs. The reactions are extremely delayed and it only registers maybe 1 out of every 5 touchscreen inputs. The hardware button inputs still work as normal. I've powered down the phone completely as well as rebooting it but nothing changed. I've closed all running apps as well. I'm waiting for the battery to die and then I'll let it charge. If all else fails I know I can factory reset but I'd prefer not to lose S-health info. Anyone have any experience with this or tips?
EDIT: And a factory reset didn't help. Looks like I'm off to T-Mo tomorrow.
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IF YOUR USING A CHARGER OTHER THAN ONE IT Came with than that could be it that's what happened to me hopfully that's your answer good luck.
Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...
Hello. Since few weeks I have extreme problem with ghost touch issue on Just top of the screen where the notifications are. I've turned on the programist options in order to see where it happens.
It looks like multiple ghost touch on the top edge on hole width. Sometimes the area respond to my touch, but most of the Time does not.
Happens random, case or screen protector is not the problem, tried all the options.
I have found some solutions from pocophone, but neither of them works.
Disabling gestures, miui optimalization, screenshot gestures, non.
Tried factory reset, updating to miui 11, nothing improved. After factory reset no problem for 1 day, not sure if there is a correlation.
I Will try to record the problem when it Will happen again.
Do you have any advice? I have warranty but at this moment would like to try all avaible solutions. Thanks in advance.
EDIT
Here is my video how it looks
https://photos.app.goo.gl/qnSkPZ6UwYVqsYY88
ooooh man, finally someone with the same problem, and cant find why its happening
it happens randomly, but when its happening the only way i can stop it is tighting it as if choking it. i dont want to send it to warranty.....
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
mist813 said:
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
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Im the same, just noticed, after 2 days without issues that i was recording a telegram audio and it happend, idk its kinda clueless always
Man, definetly it has something to do with software, just a few moments before posting this i had the issue and it didnt want to leave so i had to restart the phone, first time this way.
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
had this on my previous phone, had to rma it
Shpagata said:
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
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Just found i had a spigen clear case(bulky) and since i got back to Xiaomi's case it is happening a lot less than before.
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
Lol, how can this be? I believe you, though.
But oem case doesn't even touch the screen properly.
Sent from my Mi 9T Pro using Tapatalk
Phone sent to Service. After two weeks it is coming back to me with replaced screen. In about two days I will check if everything is fine.
Im waiting for what u have to say man, cuz i tried to rma it but they have it under review since last friday and today its being so ****ing annoyng that i want to broke the phone man
After screen replacement everything is Perfect ?
mist813 said:
After screen replacement everything is Perfect
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Yesterday and today have been terrible, ill be sending the phone on monday, ty man, hope it will not happen again
mist813 said:
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
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Any update on your phone? Touchscreen problem solved?
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
Ho boy, Looks like this is a common issue, I thought it's just me and I had to live with it with this ghost touch, Particularly when dragging the notification screen and clicking on the settings it won't respond had to do multiple times. S/W update, reset nothing helped. Last week one genius broke my screen and I had to spend and replace it. After replacing the screen I'm not noticing this issue anymore.
slavke1976 said:
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
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As I wrote, tried everything, also disabling screenshot gesture. Problem is hardware, after warranty screen replacement everything is working fine.
At first also had problem with dragging down notifications bar, screen was not responding. Then I turn on touch location in developer options and saw that there is ghost touch in that part. Day after Day it became more disturbing to the point I could not use the Phone.
You can buy whole screen on Aliexpress and change it by yourself if You dont have warranty.
I hope Xiaomi fixes this for those affected. The Redmi 5 Plus had widespread problems with the touchscreen which is why I bought the Mi9T Pro. Not had this myself but I'll be fuming if it ever happens to my Mi9T Pro.
I've still got the Redmi 5 Plus and it's been pretty horrific - the issues started whilst it was in the warranty period and then continued/worsened from there on out. I could kick myself for not getting it serviced in-warranty. Xiaomi essentially sold a lot of people faulty devices; many complain of ghost touching / non-responsive behaviour over on the R5P XDA sub-forum like it's a ROM bug.
I'm also facing this issue of phantom touch or ghost touch.
It's really annoying. I guess screen replacement is the only solution as I've tried almost all options mentioned in various internet sources.
Xiaomi sucks..!