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Why is Google forcing advanced RMA's where they put a temporarily hold? Why cant it be that you send the device back they receive it and once it's cleared you get a replacement and you only get a advanced replacement if you ask for it or be presented the option to choose.
The email I was sent has the advanced replacement only with no other options!
Even if I return the device first and they say it's cleared and I click the order link there will still be a temporary charge! Why cant they update the link to be $0.00 to get a replacement and not ask for any card details? Before this happens they send you an email saying Good news your return was processed. Click here to receive your replacement free.
The policy is great for those who can put money on hold but what about those that cant or don't have the funds to back it. What. Are they forced to return the device to get a replacement?
They figure that everybody can put 200$ in funds on hold for a week with no other options expect to return it?
I also noticed that google isn't handling the returns. It appears SMS Infocom Corp is handling them out of Texas? What if they screw up and said that it's your fault so your charged for the new device?
Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty.
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Then you have to dispute it with Google or file a charge back. Wonderful
Most businesses give you the two options. The standard one that I just mentioned or the advanced replacement if they offer it.
This is bull**** IMO not allowing both options and only the advanced replacement. Even the rep on the phone at google said it was crappy. I'm serious.
I do not have the 200$ in my account to back the temporary authorization
So do I have to return it for a refund to get a replacement?
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
BamAlmighty said:
Actually it is a great policy, well at least for those of us with credit cards that aren't maxed out.
I like not having to wait the additional time it takes to send the defective unit back before getting a replacement shipped out.
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Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
If they wanna hold another $249 from me that's fine. I also buy things when I know I have room on my credit card as well as my bank account.
krelvinaz said:
It is logistically easier to do it the way they are doing it... Quite different if you are dealing with a brick and mortar shop, just go in and exchange it. No risk of having extra hardware floating around.
As for having a third party company to deal with the returns is not all that unusual. A lot of companies do that.
Not sure how many people would buy a Nexus if their card(s) were maxed out.
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Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
rafa3L said:
Did you call Asus, see which options they have.
Sent from my Galaxy Nexus using Tapatalk 2
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I could try that.
I'm tempted to just say screw it and keep it an deal with it due to the policy. If it breaks then deal with Asus down the road.
pclov3r said:
Alot of people used bank accounts and not credit cards. Why are people getting the notion that everybody has a credit card they can use to back it?
See that's the problem. Makes it easier for them but harder for those who cant put a temporary charge.
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Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
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Yeah. They figured everybody has a credit card or bank accounts with the cash to temporarily fund it?
Still BS imo that they don't have the other option. I may be forced to return it for refund or deal with it as is. I figured they would give you both options.
"If you can't afford the CASH, you shouldn't be using it." Yes, But what other options do I have? Google is giving you no other option it seems expect to return it for a refund or deal with ASUS. As i said even the google rep said this wasn't going to work for everybody!
I'm hoping they can do what I said in the first post and honestly I see no reason why they wouldn't unless there system doesn't work.
I'm awaiting another reply form upper Management i guess about this.
krelvinaz said:
Debit cards are really handy, the merchant pretty much sees them as the same, but in fact they are not.
Debit card only deals with CASH in your bank. When it is put on hold that CASH is on hold. Credit cards put holds on available Credit, Not Cash unless you are using a pre-paid credit card which is really more like a Debit card.
You don't have the same protections buying with a Debit card as you do with a Credit card, the first being, they didn't get your CASH, they are only putting a hold on your Credit. If you can't afford the CASH, you shouldn't be using it.
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A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
BrianDigital said:
A strange elitist comment, so this guy paid in full for a tablet but in order to get a warranty replacement he should have calculated in double the price of the tablet, before he even purchased the tablet?
Went through the RMA process and it came off as Google was not quite sure how to handle advanced replacements, the whole emailing me a special link to buy a replacement tablet as it were. Was completely half ass'ed, they already have mine/our billing info why not just do anything with anyone's money after a tech has gave it once over
Sent from my Nexus 7 using Tapatalk 2
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Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
pclov3r said:
Well that's the problem. It works for some people that are able to do so. What about the others that cant? Then it's horrible for those that cant.
Why didn't they have both options and give you the choice?
I'm still awaiting a email from Google about it.
Seems like I'm forced to return it for a refund to a replacement.
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First, first world problem. Second, sounds like you don't have your priorities straight. 3rd life ain't easy. 4th if you don't like it complain to them and do business with companies that meet your needs. Last, owning a N7 is not a right you aren't entitled.
Sent from my DROID RAZR using Tapatalk 2
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
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I've never had to return my asus laptop and netbook to them since I have warranties with best buy but I really haven't heard a lot of good things with asus and their warranty. Personally that's why I'm sticking with google at the moment. My original was epic screen lift and I got replacement on friday and haven't hardly used it between friday and saturday due to work and it has a dead pixel and something is rattling around near the top. I'd rather have Google 2 day me a new one then wait god knows how long for asus.
pclov3r said:
Thank you this is exactly my point.
This is going to probably be my first and only purchase for a google device form the google play store. Why is there no standard replacment like any normal company does such as Evga for example or a online retailers such as Amazon newegg etc.
What is up with the advanced link?
I hate to say it but my Dad just pointed out that something is shady about this only giving you this one option. What scares me the most is the following
"Additional charges up to the full price of your device will be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the Nexus 7 packaging or visit www.asus.com for details on the ASUS limited warranty."
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Ever hear of money orders., paying by cash as in waiting until you can walk into a store and buy one. You are wrong, there are many options starting with take your business elsewhere.
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
Sent from my DROID RAZR using Tapatalk 2
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
jrpbulk said:
By the way I would be careful suggesting something is shady that is pretty much a common business practice.
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So it's common for businesses to force you to do an advanced replacement with no other options when 10 other businesses I've dealt with offer what I'm saying?
So in your option you should have double the cost of an item on your card before you buy it for this very reason?
Let me make it very clear
NOT EVERYBODY HAS A CREDIT CARD OR $200 IN EXTRA MONEY THEY CAN PUT ON HOLD FOR THE NEXT WEEK AND A HALF!!!
WHAT IS SO HARD TO UNDERSTAND ABOUT THAT
DO YOU BUY PRODUCTS AND SAY THAT YOU NEED DOUBLE THE AMOUNT ENCASE THE PRODUCT IS DEFECTIVE? NO!
SERIOUSLY!
espionage724 said:
So, if I have to RMA, I have to have an additional $199 for the tablet on a credit card? I thought the policy was for Google to try to take the additional money AFTER the amount of time has passed that they didn't receive the tablet back (21 days?).
It's going to be real tricky trying to keep $200 on a card... especially since bills and stuff usually take my card below $200 each month. But then again, I guess I can hope to have a flawless device
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They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
This will explain it more too
https://play.google.com/about/device-terms.html
funkyboy1281 said:
They're not "taking" your money. They're putting a temporary authorization of the amount of whatever account you're using for the replacement (such as a bank account, credit card, etc.) Once they receive the defective tablet within 21 days and make sure it's all good then they'll take that temp authorization off your account. But if it's not returned to them within the 21 days that's when I believe they can charge you.
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Yes, But the problem occurs when you don't have the extra money to put on hold.
pclov3r said:
Yes, But the problem occurs when you don't have the extra money to put on hold.
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Yea well sorry to burst your bubble but the minute you ordered your tablet and an email was sent to you saying thank you for your purchase they provided the link to their devices support. So from that moment they laid out the whole process of how this would work. Now whether or not you read it well that was your choice but all that information was there and just didn't mysteriously show up.
https://play.google.com/about/device-terms.html
I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
winol said:
Well, I can see your point, very valid as you expected some benefits when you made your purchase, but for many people, like me, the only reason to buy a note 8 was the device itself, I really did not care about points, bonuses, gifts, bundled goodies, etc, I just wanted the supberb device the note 8 is, but that is my opinion
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Same all that extra ish....I never cared for.....am i even a loyal Samsung guy....no....even tho i favored Samsung phones over others from note 3 to 8....from Samsung epic 4g(s2) to s8+...
The only thing that would make me leave Samsung phones are the locked bootloader...but guess what it's still locked and I'm still here because the phones are just to good to pass on.....points? Meh.....but I do get it....its the principal of just letting us know....
I too normally feel that way about points programs. But this was a $200 rebate that is now $100 and other rebates from item purchases. I may have bought the products without the rebates IDK.
Samsung said at the ti. e of the purchase "here's the deal", paid me off in points, then reduced the value of the points WITHOUT notice. They retroactively changed the terms of the sale.
I dont buy Apple products because of company practices, so now Samsung has grown too big and developed that same "Do as we want to the customer" practice. Tired of their lies. What is the next lie to me?
Phredeee said:
I tonight find out that they do expire and they have all been devalued at some time in February of this year I think.
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Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
Samsung Rewards rip-off
xbmoyx said:
..., yet the cost of items have remained the same .....
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Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
Phredeee said:
Not true. The cost of items increased by 20%. See my example of a $100 rewards card increase from 40,000 points to 50,000 points. This happened across the board on the Rewards Cards. I've heard that gift cards and Samsung product redemptions also increased but can't confirm.
So it is a double whammy for their customers. You earn less AND it takes more at redemption. Done without notice or concern for their existing customers.
Sure, companies revamp their rewards programs. But they either pro rate existing points or notify the customer of upcoming changes or both. Samsung did neither.
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I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
xbmoyx said:
Yes the points you earn were cut in half, yet the cost of items have remained the same which will take you twice as long to get something. I have been occasionally using Samsung Pay to get the $20 gift-card at 6000 points since they cut the points in half then I am probably dropping it. It was a great incentive to use Samsung pay but now it will take forever to get anything which makes the point system dang near useless. The only reason I may still use Samsung Pay is the security regarding those "skimmers" people are using at gas pumps/etc to help cut back on someone stealing my credit card number, even though it still happens every couple years or so...
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myechophone said:
I believe there was a notification on the SamsungPay app/ email (I do not remember which or both). So, they are not deceptive. Maybe you missed it/ blatantly choose to ignore it?
Also, when you signup for Samsung Pay, it clearly says points expire after 1 year, so....
Sure, they did not grandfather the point values, but, those are points and if you really wanted to get something, you should have redeemed it. There is no reason to flak a company if you did not take pains to understand how and when the points expire. If its hurting your bottom line so much, did you try calling SamsungPay support and talk to them and inform about your concern? I have done that multiple times and they have been reasonable.
Reward programs and all will always change at the will of the company, thats what they mention in the fine print. So, if you "agreed" to the terms, you have little to no choice. As an individual, if you want to stop buying Samsung products, sure, its your choice. Will it change Samsung or anyone else? Not really. C'est la vie!
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I received no notice. or I surely would not have chosen to lose over $100 by choice. Certainly not blatantly.
"...if you really wanted to get something, you should have redeemed it..." Really!? Is it not reasonable to let points accumulate in order to reach a desired goal?
If you read my post you will see where I mention it is not about my bottom line. Yes, I have spoken to SamsungPay support 4 times in the last day. Explaining each time, each time there is nothing offered, NOTHING. Realizing the first tier of support is limited to their authorization I request to speak to a supervisor. Each time I'm promised a call back. None of those 4 call backs have happened. The last was 4 hours ago. That's some customer respect, eh? " Just lie to them, they will go away." Going away is exactly what I'm doing. This is just one forum where I express my feeling on the issue. Perhaps someone else notices that is shopping. IDK, maybe.
There may have been some notice of point expiration and/or change in the rules in the boilerplate fine print in the beginning. Hardly clearly by any measure. No one that I know reads the entire EULAs/terms in detail. If Samsung cared about making these details clear they would be in the FAQs. I searched for an explanation and found nothing on their web site about the redemption value change. What's clear is that they don't want it clear. They didn't want a run on the points and if they can save $100 per customer it sure does help their bottom line. Most companies phase these changes in.
No, I don't think that my rant will directly affect Samsung at all. But remember, class actions all start with a single person.
Phredeee said:
I have used Samsung for a long time (including the Note 7 fiasco) and have many of their products in my house. I like using Samsung Pay, except it doesn't work on Apple Pay capable terminals in my area, but they have now gone too far. I'm done.
My rewards points were substantial. I was not aware they expired so I was just letting them roll. I tonight find out that they do expire and they have all been devalued at some time in February of this year I think. This devaluation has cost me $120+! There was no grandfathering or adjusting existing points with this unannounced and uninformed change. Further accumulating points has also been cut in half, basically.
If you take the time to dig you can find out about the expiring points on the Samsung Site, but you MUST dig. I was told by more than one Samsung Rep that they did NOT expire. If Samsung were a decent company it would appear in the FAQs. There is nothing anywhere about the devaluation of existing points, a $100 card went from 40,000 to 50,000 points or 20%!
They could have emailed notice of the redemption change, or prorated the old points, or grandfathered the redemption rate on old points, but nope. Nothing. Nada. Basically, we are taking back some of that money we promised you when you bought our product, too bad. I'm done with their big company bullying.
Does this break the bank? Of course not. It is the principle. There is too much decent competition out there and I'll live without Samsung Pay. By the time I buy another phone the world around here may have caught up and it will not be "special" anyway.
So if you have Samsung Rewards points, sorry about your luck.
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I mean it is kind of caveat emptor. I, it seems, wisely cashed in my points every 10K for my $50 gift cards. My wife just missed out on having enough this go around. Now she has close to the 12,500 that she needs, but it will take even longer. It is a free points system though, they don't even have to offer you anything. Plus you are getting any interest you may accrue by leaving the money in your bank account and paying your credit card once a month. You also get any rewards points that card may offer. It really is double or triple dipping.
I imagine people like my wife and I are the reason they halved it and increased it. We have extra phones and maxed them out every month under normal operation. To the tune of about $40 a month when you work the math out. I can't think of any reason Samsung will lose sleep over not retaining your business. This is truly a trivial reason to boycott them. What were you saving up for anyway? A Ferrari?
Hell I can think of a few reasons that personally effect me in a much larger financial scale right off the top of my head.
Note 7. $500+
Dropped support for my Note 12.2 Pro. $500+
ARC HDMI port stopped working on my 75" TV $2000+
Don't forget Samsung is the ONLY device with MST payments. I don't even carry a wallet anymore...and I've never had a terminal that would accept ApplePay and my phone/watch not work.
please note that in the retail business, expiring points is common practice. it is also stated somehwere in the 'fine print' that was never read and tossed away.
thinking otherwise is a grave misunderstanding on your part.
Anyways, the device it self and any marketing schemes are 2 things and are 2 very different departments. Hell, samsung usa samsung canada and samsung xyz all have their own terms and conditions.
its like buying mc donalds coffee and collecting the tags to evenrually get a free coffee. well they probably expire. and if they dont that means they reserve the right to pull the promo at anytime.
the question you need to ask yourself is:
are you buying the cofee because its good or because you want a free one eventually?
i work support in the retail business and loyalty accounts, points etc is just a scheme to make you buy more. Isint this common knowledge?
At this rate, you should boycott everything if you are unhappy with the terms because samsung is just the point of the iceberg.
in the long run, the only meaningful thing that you can do is stop spending money period. they are all out there to get you.
now with all these pay pass technologies you can spend even faster to accumulate more points to then spend them again etc...it never ends till you put a stop to it.
Ok. So the def. common practice caused you to boycott samsung products...
I see.
To he honest, I never paid attention to the rewards points. For me, the most important thing is the device itself, the design, the features, how advanced it is. I guess like Apple who never gave you any reward points will never piss you off
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
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Wow. I guess Samsung will change their strategy. Too many people leaving.
DemGer said:
Me too for many reasons... Reason 1 is the delayed updates... RiP Samsung
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I got Oreo a week after the S8. Which came out like 6 months before. Of course they wouldn't release Oreo before the S9 came out. What delay?
A few points:
The interest earned current in bank accounts is miniscule. Credit card interest in my case is moot since I pay none.
It is not common practice to be so evasive informing customers that there are changes happening to loyalty programs. I've had loyalty points prorated when points were devalued. How far do you have to drill down at Samsungs Rewards website to find any mention of points expiring?
Samsung Customer Service promised many calls and emails that simply did not happen.
I have Samsung TVs, Washer, Dryer, Microwave, Refrigerator, Phones, and more. All purchased within the last 2 years with well over $15k spent.
It is not really about the money or the product, it is about how I'm being treated. I wasn't happy about how I was treated with the Note 7 either.
Samsung Pay capability and the $200 price reduction were by far the driving force behind my purchase of the Note 8. Samsung Pay is becoming less desirable since it works at fewer and fewer places as Apple Pay becomes more popular. My phone does not work wherever Apple Pay does (newer POS machines). I have talked to Samsung many times about this with zero results. The $200 rebate has changed now also. I am paying more for less.
Samsung expects me to return, and do without a phone for weeks, if I have a warranty issue. Even if the phone is only days old. This is just another detail that is not well communicated by Samsung.
I could go on and on about features promised but not available. So, my decision is about the cumulative disrespect shown by the "grown too large" Samsung.
Sure, it's a nice phone. But is it that much nicer than the competition if it doesn't have Samsung Pay and cost $100+ more? Why should I buy Samsung? Not price, not service, and the competition is close with other Android phones and I expect to be even closer as time goes on.
Well, clearly you made a big mistake when you bought a note series phone, this device is meant for those who find the s pen and all its functions the number 1 reason to buy it, if this unique characteristic was not the compelling reason to buy a note series device, then an iphone would have been a more useful option for you, as you said that you find more and more apple pay sites and less and less samsung pay sites, at least where you live or work or travel
I'm sorry but I am sure the rewards points expiring ins in the ToS agreement. You know that lil fine print everyone just checks I agree without reading. So it's on you and not them.
As far as updates it seems all phone makers and carriers drags their feet on updates. As they all love to put their little stuff in there over base android. If you want timely updates with android. You need to use a Google phone. I like samsung phones even with the note 7 fiasco. I started with moto original droid phone and moved to HTC but the phones went downhill over time.
I have used apple devices but found them lackluster at best. Not saying it's a bad phone as I suggest them to people that wants a phone that's simple to operate. All phones has their drawbacks
Sent from my SM-N950U1 using Tapatalk
As the title suggests, I'm trying to find out how much Samsung Pay is used in everyday life. Here in Korea, we can use it to for everything, including payment of gas, convenience stores, restaurants, movie theatres, coffee, grocery shopping, etc... You get the picture.
I'm now curious if the same goes for Vancouver Canada, to which I'm planning to move to in order to finish my undergrad studies. If Spay is not used much, or if there aren't many terminals that accept it, I will most likely root my phone and install a custom rom.
Thanks in advance,
JC
Can't tell you about Vancouver, but every where in Montreal that accepted credit cards accepted Samsung pay/applepay/Google pay.
Sent from my SM-N960U using Tapatalk
Samsung pay works everywhere you can swipe your card, regardless if it has apple pay or Google pay, doesn't matter where you live. The only place I can not use it is at gas stations pumps, because the card has to be inserted rather than slid. Samsung pay is awesome. I was using it the other day and the guy at the register was trying to tell me they don't support, I was like watch me. Lol. He couldn't believe it.
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Hey,
I'm planning on getting one of the S21 series phones. Unfortunately, I use MST a lot and it's sad that Samsung removed the feature from a lot of regions.
However, some regions still do have MST support for the S21 series but there isn't a list out there of which regions have and which don't.
I've spent the last few days trying to figure this out but haven't gotten far.
An easy way to know if your S21 has MST is by dialling *#0*# , which shoul dopen up a screen with multiple options inside of a grid, If one of the options is "MST Test", it means the device is equipped with MST.
(Note: You'll need to press the back button 2-3 times to exit after dialing *#0*# )
After contacting Samsung support across different countries (using the live chat feature), this is what I've come up with:
Regions that support MST for S21 Series:
1. South Korea
Regions that don't support MST for S21 Series:
1. North America (US/Canada)
2. GCC
3. UK, France, Spain
4. India
5. Singapore
6. Taiwan
7. Hong Kong
8. Germany (Source: corwin_amber)
Regions I'm confused about:
Malaysia (The Samsung Pay rep told me the S21 series supports MST, but when I contacted live chat using "mobile phone" category the rep told me it doesn't)
I'd be extremely thankful to all of you if you could help expand this list and provide some information.
German S21U (DBT): NO MST Test in *#0*# available.
F*#$ samsung !
i just tried to use Samsung Pay earlier at a grocery store, the credit reader has a Apply Pay sticker on it.
But when i tap my phone on it, nothing happen. the store must have disabled NFC or something.
if freaking Samsung leave MST on, it will mostly works.
Mst is not longer. F samsung
netnerd said:
F*#$ samsung !
i just tried to use Samsung Pay earlier at a grocery store, the credit reader has a Apply Pay sticker on it.
But when i tap my phone on it, nothing happen. the store must have disabled NFC or something.
if freaking Samsung leave MST on, it will mostly works.
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Click to collapse
Yeah, that's why I'm bummed about it, there was no rationale behind Samsung doing this, they can claim there is widespread NFC adoption but having a backup in MST is always beneficial.
Britchel0 said:
Mst is not longer. F samsung
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Click to collapse
It's still present in some regions, like Samsung's home country, South Korea.
MissedIntent said:
It's still present in some regions, like Samsung's home country, South Korea.
Click to expand...
Click to collapse
Racists!!!! Lmao. Jk
MissedIntent said:
It's still present in some regions, like Samsung's home country, South Korea.
Click to expand...
Click to collapse
Does that mean that every variant technically is capable of producing an MST signal through its hardware? I assume they didn't just add that hardware option to the South Korean model
They can see how many people were using it and not enough were to consider adding it again.
sorry not sorry
sesnut said:
They can see how many people were using it and not enough were to consider adding it again.
sorry not sorry
Click to expand...
Click to collapse
just like nobody charging their note10 or s20 at 45w so they switched back to 25w ?
and you telling me there's more people getting their phone wet or throwing in the water than using mst ? cus the phone is waterproof.
the difference between 45 and 25 watt charging between the s20 and the s21 is 10 mins
and I can sell water resistant to a lot of people without having to do a lot of work or materials other than using stronger tape because people go out in the rain or drop their phone in the toilet.
what i cant sell them is this complicated idea of explaining mst to them and why its somehow easier than just pulling your card out and it also requires hardware and software which costs more than just some strong tape
sorry not sorry
sesnut said:
what i cant sell them is this complicated idea of explaining mst to them and why its somehow easier than just pulling your card out and it also requires hardware and software which costs more than just some strong tape
sorry not sorry
Click to expand...
Click to collapse
complicated idea of explaining mst to them?
did you just come out of a cave?
mst been around like 5-6 years ago !
do you still explain to people what is a Microwave ?
I'm sure everyone is boycotting them and refuse to buy the phone cus it's 20$ more cus of MST !
the 60 year old microwave that just comes with kitchens? to something thats barely 5 years old and only came with flagship phones that not everyone bought? thats your comparison?
of course all 20 people are boycotting samsung.
still not coming back though.
This is a community, we are here to help not to insult. If you are not able to help just ignore the ppl and move on. If you don't want to do that neither then just say "go to Google"
I think an interesting repercussion of Samsung removing MST that a lot of people are overlooking is the floor limit imposed on NFC transactions that isn't typically imposed on MST transactions.
For example, there is no explicit upper limit for transactions using MST in India (apart from the one set by you or the bank), however NFC transactions are limited to INR 2,000 (Approximately 28 USD).
Similarly, I believe in some countries limits are imposed by the POS terminals.
For example, from Samsung Pay Singapore ( https://www.samsung.com/sg/samsungpay/ )
^ Most NFC terminals currently accept payments up to $100, while there is no limit on payment transactions via MST terminals (subject to a cardholder's credit card limit)
I think if youre gonna be spending over 100 dollars it wouldnt be a quick sale anyway
also if your card was stolen, theres no id check since you just tap it everywhere
sesnut said:
if your card was stolen, theres no id check since you just tap it everywhere
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Click to collapse
Agree, but then, it would also mean you couldn't use Samsung Pay for a lot of transactions. [MST was removed with the thought that NFC now has widespread adoption, but the fact that MST didn't have floor limits while NFC does is a bummer]
Heyo, I have a question for all you boys and girls. This is going to be my first un-rooted phone in a loooong time and now that I have the ability to use NFC payments, I was wondering which is best? I was doing some research and I read that Samsung Pay now sucks because they did away with the MST technology. I figure Samsung Pay would be easier to use because its a Samsung phone but a lot of people say they like Google Pay better. Which do you use? Have you used both, and how well do they do? What would you recommend? Thanks guysss
ps I added a poll up top!
I prefer Google Pay as it just works without any worries for me. Its actually the single reason I HAVENT used the 4.0 Beta.
I just feel Samsung's versions of apps to be clunky. I mean it could be my mind thinking it's still 2011 when TouchWiz got a lot of hate. The only Samsung app I use is the Phone Dialler. Apart from that, it's all Google for me!
Samsung Pay. For the added ability to use with my Watch 3.
Used Google Pay on old Pixel, a nightmare with pre charges and my bank. For example, taxi app pre charges the maximum fare of £20, when trip completes and final cost £15 = £15 charge of card and leaves the £20 pre charge which takes 7 days to clear on my bank. Also the new Google Pay app is worse than the previous one according to reviews.
so....I signed up for Samsung Pay today. It's alright, pretty convenient. However, when you scan your debit card it makes you put in your PIN to your card. This is just an extra step. Does anyone know if Google Pay avoids this? I've read mixed things about it online.
Dopewaffles said:
so....I signed up for Samsung Pay today. It's alright, pretty convenient. However, when you scan your debit card it makes you put in your PIN to your card. This is just an extra step. Does anyone know if Google Pay avoids this? I've read mixed things about it online.
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Click to collapse
I just added my debit card in today, it didn't have me do that. Might be a bank requirement?
ajb540 said:
I just added my debit card in today, it didn't have me do that. Might be a bank requirement?
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Click to collapse
I've read so many things online but nothing is 100% accurate. I've now had some time to use it at many other stores and I've found out that if the payment terminal originally made me enter in a PIN with my card, Samsung Pay will do the same. If the terminal approves it without my PIN, than Samsung Pay wont make me enter in a PIN.
At this point I'm just gonna keep it for a backup incase I forget my wallet, but its not at the point where its so convenient for me to use Samsung Pay over my debit card. It's actually less convenient because I have to scan my finger into my phone before I can pay, and I don't have to do that with my debit card.