The oleophobic coating on the screen of my S9 seems to be incomplete and uneven. I put my palm all over the screen and you can see the distinct boundary where the coating is missing. Is anyone else having this problem?
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It does seem like a manufacturing defect. I would get it changed right away.
I returned mine after a couple of days, the warranty covered it so I'm waiting for a new batch of s9+ to arrive so I can get a new one...
Exchanged
I returned it to the T-Mo store tonight and they gave me a new one and a shipping label to send back my defective one. The Samsung rep just happened to be in the store at the time and at first he said he'd seen all the weird defects, then when I showed him mine he admitted that was a new one to him, lol.
miodrag.cutura said:
I returned mine after a couple of days, the warranty covered it so I'm waiting for a new batch of s9+ to arrive so I can get a new one...
Click to expand...
Click to collapse
Did yours have a bad/incomplete coating too?
hot_soup said:
Did yours have a bad/incomplete coating too?
Click to expand...
Click to collapse
Ooooohhhh it so did... Sadly, I did not make a photo, but it was terrible. Two thick straight lines stretching from the middle of the left bezel all the way down to the middle of the bottom bezel. Not even the front desk of the service point knew what the oleophobic coating was (don't ask), luckily i had some connections so, they acted on it really fast. A funny thing happened after the replacement was approved. No store had it, so I had to wait another week for a new batch of s9+
hot_soup said:
Did yours have a bad/incomplete coating too?
Click to expand...
Click to collapse
Just wanted to give a heads up, I am returning my second S9+ unit, oleophobic issues are even worse on this one!
Check out the video, i posted it on yt. It is in my profile as my personal url, too
https://youtu.be/qtDf53wcgmc
miodrag.cutura said:
Just wanted to give a heads up, I am returning my second S9+ unit, oleophobic issues are even worse on this one!
Check out the video, i posted it on yt. It is in my profile as my personal url, too
https://youtu.be/qtDf53wcgmc
Click to expand...
Click to collapse
Noticed this too, and just wondering if you ever got one that never got this problem? As you say/imply in your YouTube comment, it's actually not obvious at all in real-world use - the coating seems to only be affected on the sides and not the actual screen. However, I'm wondering whether the coating will continue "peeling" into the actual screen over time?
Those who got the units with this issue, where was your phone made?
The quick way to do is to download this app from play store. All the info will be on first page itself.
App Link : https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en
I have seen this happen on other phones, couple of moto phones, one xiaomi phone. Never on Samsung. But because it has happened to me in past, I always check it on every new phone as one of the items on checklist. That is unacceptable defect. I wonder if this is coming from one specific factory or totally random issue. Thankfully, my unit is perfect.
hot_soup said:
The oleophobic coating on the screen of my S9 seems to be incomplete and uneven. I put my palm all over the screen and you can see the distinct boundary where the coating is missing. Is anyone else having this problem?
Click to expand...
Click to collapse
Washed it with soap or had it in water with chlorine? Like a pool, if so... that's getting rid of your coating.
Funkym0nkey said:
Those who got the units with this issue, where was your phone made?
The quick way to do is to download this app from play store. All the info will be on first page itself.
App Link : https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo&hl=en
I have seen this happen on other phones, couple of moto phones, one xiaomi phone. Never on Samsung. But because it has happened to me in past, I always check it on every new phone as one of the items on checklist. That is unacceptable defect. I wonder if this is coming from one specific factory or totally random issue. Thankfully, my unit is perfect.
Click to expand...
Click to collapse
For me, I'm pretty sure it wasn't there when it was brand new, but who knows. It's actually really hard to see in most lighting conditions, and even then, it's only noticeable if you're actively looking for it. And even if it's present, for it to show up more obviously, you really need to rub some oil/water/fingerprint on those specific areas for it to show up more clearly. I'm sure most people have this to some extent, but >90% of people wouldn't notice it.
My phone doesn't have it, tried to return it but they said "Samsung Galaxy S9 isn't supposed to have it". Have I been tricked???
ssj100 said:
For me, I'm pretty sure it wasn't there when it was brand new, but who knows. It's actually really hard to see in most lighting conditions, and even then, it's only noticeable if you're actively looking for it. And even if it's present, for it to show up more obviously, you really need to rub some oil/water/fingerprint on those specific areas for it to show up more clearly. I'm sure most people have this to some extent, but >90% of people wouldn't notice it.
Click to expand...
Click to collapse
You will only notice it when you get some skin oil or fingerprints on the screen.
I have had this happen on my 2 previous phones. Moto X and Mi 4i. Here is the picture i quickly found in my google photos.
As you can see, the oleophobic coating is missing from the middle part of the screen. This is a defect. It probably happened because some sheet of plastic flew and got stuck on the top glass in factory when the screen underwent the oleophobic coating process or some chemical spilled on the screen in factory and this went unnoticed during QC as it will be hard to detect this without actually touching screen with bare hands. (WIth some skin oil )
At the end of the day, this is unacceptable defect if you have it. The oleophobic coating is sensitive to heat and chlorinated water, but chlorinated water will take long time and multiple exposures to it to cause this damage. It wont happen with single dip in chlorinated water.
My suggestion is to get your phones replaced or at least screen replaced under warranty if you are out of return period.
Funkym0nkey said:
You will only notice it when you get some skin oil or fingerprints on the screen.
I have had this happen on my 2 previous phones. Moto X and Mi 4i. Here is the picture i quickly found in my google photos.
As you can see, the oleophobic coating is missing from the middle part of the screen. This is a defect. It probably happened because some sheet of plastic flew and got stuck on the top glass in factory when the screen underwent the oleophobic coating process or some chemical spilled on the screen in factory and this went unnoticed during QC as it will be hard to detect this without actually touching screen with bare hands. (WIth some skin oil )
At the end of the day, this is unacceptable defect if you have it. The oleophobic coating is sensitive to heat and chlorinated water, but chlorinated water will take long time and multiple exposures to it to cause this damage. It wont happen with single dip in chlorinated water.
My suggestion is to get your phones replaced or at least screen replaced under warranty if you are out of return period.
Click to expand...
Click to collapse
The original poster (I think) and I only notice this on the sides of the phone (where it curves), and not on the actual part of the screen where pixels light up. I've seen one person replace his S9 several times (and even got the store manager I think to open like 5-6 phones at a store) and all of them had it to some extent. Because it's only at the sides, a lot of cases would actually (mostly) cover this up, so again, it explains why most people wouldn't notice it.
ssj100 said:
Noticed this too, and just wondering if you ever got one that never got this problem? As you say/imply in your YouTube comment, it's actually not obvious at all in real-world use - the coating seems to only be affected on the sides and not the actual screen. However, I'm wondering whether the coating will continue "peeling" into the actual screen over time?
Click to expand...
Click to collapse
The third one is ok for now. But hey, now I hate Samsung anyway, so this pretty much no longer matters. I am waiting for smudges to keep sticking and will return this one at some point, I'd say... Btw, this one was made in Vietnam.
miodrag.cutura said:
The third one is ok for now. But hey, now I hate Samsung anyway, so this pretty much no longer matters. I am waiting for smudges to keep sticking and will return this one at some point, I'd say... Btw, this one was made in Vietnam.
Click to expand...
Click to collapse
Thanks for the feedback. I think we're some of the unlucky ones, otherwise we'd hear more about this oleophobic issue - not many posts on it? I'm not getting mine exchanged, as this is purely cosmetic (and rather minor), and I'd probably run the risk of coming across another "defect", if not the same one. The rest of the phone is functioning very well for me. And that's the keyword - it's actually "functioning" well, which is all that really matters when push comes to shove.
How do you mean you're "waiting for smudges to keep sticking"?
ssj100 said:
Thanks for the feedback. I think we're some of the unlucky ones, otherwise we'd hear more about this oleophobic issue - not many posts on it? I'm not getting mine exchanged, as this is purely cosmetic (and rather minor), and I'd probably run the risk of coming across another "defect", if not the same one. The rest of the phone is functioning very well for me. And that's the keyword - it's actually "functioning" well, which is all that really matters when push comes to shove.
How do you mean you're "waiting for smudges to keep sticking"?
Click to expand...
Click to collapse
Definitely should've written 'waiting for the smudges to stick' Because that's basically what happens when the oleophobic coating is messed up. They stick really hard to the glass and it is much more difficult to clean it up.
So if your screen shows residue from normal use, it would qualify for a warranty exchange? That seems a bit unrealistic when many other factors come into play. Use of skin lotion, body sweat are couple first thought of. My whole screen shows signs of use, and has since day one. It's never been exposed to chlorine or any other chemical.
Hi guys, try this out for checking. Tried mine and noticed I still have an even coating. My device is made from Vietnam.
I never thought I'd say this, but I'm almost glad my phone was made in China.
Related
I'm gutted. Somehow my Diamond has got this oily liquid underneath the screen in the centre of the screen. It's come from nowhere?? I haven't got it wet, have always used a screen protector, etc but now it's as if it has escaped from somewhere inside the phone and is now sitting between the digitizer and the glass underneath. Where on earth does this come from? Has anyone known this to happen to other HTC's? I guess it has come from the LCD. God only knows how this happened, I treat my Diamond with a lot of care. I tried to take some photos for you guys to show you what I mean but it was pointless, you can only see this oil slick when the light reflects off the screen so it's hard to actually capture that in a photo. Just imagine an oil slick underneath the screen that moves around when you touch it with your finger. Oh yeah, and now my digitizer is inaccurate all the time. Actually I made a little picture to at least try and illustrate (sorry I suck at paintbrush)
I'm a bit worried that I'm going to end up with one of those ****ty yellow-tint replacement LCD's. My friend bought a touch pro the other day and he ended up with one of these screens, and believe me, they are A JOKE. The look *pitiful*. If this happens it's byebye Diamond and byebye HTC. Just on 6 months old this thing and been treated with nothing but absolute care. I might even do the unthinkable and get an iphone now I hear that TomTom is on it's way over there.. Wow I guess I must be really pissed off, lol..
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Have same problem
I used hair dryer but it is there still.
all i can say is that not always and only looking from a certain angle i have the same square stain you describe. i thought i am the only one....
the strange thing is that looking now at the screen everything looks OK (the stain is not there) but i remember seeing the stain in many occasions in the past. maybe is temperature related and right now is morning here and i didn't start using my device yet.
i'll keep an eye on this thread.
i also take good care of my device and use a screen protector.
Finaly some out there with the same problem as me
I have the idea that it could be the result of presure to the screen!
...you get the same "oilish" look when you press a finger on the screen!
...
KukurikU said:
all i can say is that not always and only looking from a certain angle i have the same square stain you describe. i thought i am the only one....
the strange thing is that looking now at the screen everything looks OK (the stain is not there) but i remember seeing the stain in many occasions in the past. maybe is temperature related and right now is morning here and i didn't start using my device yet.
i'll keep an eye on this thread.
i also take good care of my device and use a screen protector.
Click to expand...
Click to collapse
Yes, exactly, staring at the screen normally, I cannot see it. But, when the light hits it, I can see it very much.
And, now when tapping the screen instead of feeling that cushioned kind of effect, it's now really hard and the taps with the stylus are much louder than what they were before. It's like the previously trapped 'oil' actually gave a softening effect, but now it has escaped or whatever, and it feels like I am tapping glass, or something equally as hard. But we all know the glass is a couple layers deep, and there is the soft digitizer and also the screen protector between that glass and the stylus. Now it feels like those extra layers are not even there. I can barely use the horizontal scrollbars now as the stylus is inaccurate in a lot of areas on the screen, but not all, and not all the time. (?) Even after a re-calibration the problem is not going away. Dialling a number takes several attempts due to missed numbers, and other niggly annoying things you can imagine. Hmmm. I wonder how many people have this but have not noticed yet?
Please post here is you have this problem, guys! Remember to look at your screen with an overhead light directly bouncing off your screen and into your eyes. Then you will see the oil slick effect. And when in the position you can touch the screen with your finger and see the oily liquid move around. Please let us know if you have this problem, thanks.
probably from heat/humidity. happens with my atom exec
Hi guys,
i don't have Diamond but sometimes check Diamond forum.
I thin that the problem you are referring to, also occured on some of the HTC Touches(Elfs).
Check this thread(post #106 has some ample pics):
http://forum.xda-developers.com/showthread.php?t=322251&page=11
P.S. I don't know if they managed to solve the screen smudge issue.
Cheers.
KukurikU said:
all i can say is that not always and only looking from a certain angle i have the same square stain you describe. i thought i am the only one....
the strange thing is that looking now at the screen everything looks OK (the stain is not there) but i remember seeing the stain in many occasions in the past. maybe is temperature related and right now is morning here and i didn't start using my device yet.
i'll keep an eye on this thread.
i also take good care of my device and use a screen protector.
Click to expand...
Click to collapse
I think its related to what the screen reflects, because sometimes i see it to and sometimes i don't, now i have a LCD Computer Screen from samsung and if i use the phone at home i don't see the 'oil', if i place my phone in the right direction so that it reflects the screen i will see the screen reflected part with the 'oil' ,so if i hold it so that my LCD screen appears for 50% on my screen(y-ax) and the other 50 percent of the diamond reflects a wall or something, i only see the 'oil' at that part that reflects my LCD screen...
Now this isn't only with my LCD screen, the roof @ my school does the same thing, some kind of walls, etc.
whoa, that's really weird, I just noticed that on my Diamond while sat at my desk...! I'm sure I would have seen it before now, but who knows... It's only visible under certain light though (flourescent seems to be the worst). Its presence doesn't appear to affect the digitizer and can't actually see it when the backlight's on...
I had exactly the same problem. Called HTC logged as a fault .. New screen replaced under warranty . Very impressed !
Its the touch screen touching the LCD ... A known probelm to HTC so give them a call
Thanks for all your replies everyone
My touch screen is really hard to use now so shouldn't be a problem getting it replaced, I hope!
I will call our HTC repairer Monday then let you know how it goes, thanks!
oil in the center of screen
ahhh I just noticed the same oily substance on my diamond too!! so whats the deal ?!
Wow I have the same problem too...don't see it directly but when I tilt it at certain angle I can see it. I will give HTC a call and hopefully they will help me replace the screen.
Mines the same
Just sent off for repair with t mobile
Nice to know I can direct them here if they decide to say it's not a common problem so I must have done it
Got it here too!
screen went really bad touching one area say opens different links in opera or anyother app.
will be in touch with orange and point them to this thread........cant beat XDA devs!!
the same problem but who to call
hi guys
just wanted to ask
i am from israel and bought the diamond on ebay from a store in the states
who can i call?
htc will probably want me to ship it to them
and then i will be without a phone for a month
what should i do?
Me too!! Ditto!
I got the same problem too!!!! And OMG....soo many ppl have it too!! This is crazy.....its like some mass defective shipment or something! I have the same oily patch on my elfin. And my digitizer is new....its barely been 2 months!! I had it replaced coz I accidentally cracked the last one. Though it doesn't seem to be affecting the screen calibration or any of the screen accuracy. I hope its not like a problem that aggravates into something else altogether (fingers crossed).
Have the same problem with my diamond. Will send it to HTC repair center in austria a few days past christmas.
merry christmas !
bugeyes said:
Got it here too!
screen went really bad touching one area say opens different links in opera or anyother app.
will be in touch with orange and point them to this thread........cant beat XDA devs!!
Click to expand...
Click to collapse
Good old Orange UK contacted them this morning and will receive a new diamond tomorrow!!! soo cool well worth leaving t mob for!
Same problem on my Touch HD (Blackstone)
Got my Touch HD less than 4 weeks ago and noticed a small oliy patch (size a 5p coin) in the bottom after a few days. Sometimes the patch was visible and sometimes not. It has now progressed to a rectangle of about 1 inch by 3 inch. I noticed it can hardly be seen with normal light bulbs or outside, but under certain light conditions like our special lighting in the office (some natural, blue light bulbs) AND energy saving light bulbs it is very obvious and annoying.
I have no idea how it happened as I had 3 other HTC touch screen devices in the past without this problem. I am carrying my phone in my trouser back pocket, but I think it does not bend it enough to cause this. Another suspicion (guess of mine) is the screen protector itself. I am wondering that maybe the temp difference between protector and screen was too large and when it contracted it pulled away the upper layer of the touch screen?
I am attaching a bmp that shows the patch on the phone.
I have now contacted BuyMobilePhones.net where I bought the phone and after being wrongly asked to contact Orange for a fault code, I have sent it to them for repair/replacement. I hope I will get it back next week. Until then I will use my Artemis / O2 XDA Orbit 2.
Hi guyz, sorry if i didn't post this in appropriate section. Well i had my TD2 for almost a week now and i must say, it rox! well, i was on a way to my friend's house this morning and i ran. As i ran, the front part of the cover for my TD2 was open so the phone just 'leaped' forward and landed flat on the ground. Now there are some scratches namely on the right side of the phone. The phone is really a 'diamond'. No screen scratches, no nuthing; except the right side.
Just wondering, amongst the TD2 community, anyone of you dropped your TD2 before? was it bad? ANy software defects soon after?
Thx!
Bad to hear you dropped it... If you do not have any hardware-damage, you won't have any software-defects either..
I did buy an pounch and leather case to protect my TD2 from damaging if it falls, but also from scratches that I would get in my pocket.
Mr_Q said:
Bad to hear you dropped it... If you do not have any hardware-damage, you won't have any software-defects either..
I did buy an pounch and leather case to protect my TD2 from damaging if it falls, but also from scratches that I would get in my pocket.
Click to expand...
Click to collapse
What leather case did you get? How is it?
I dropped my phone last night and was pleased to see it didn't have a scratch. Though I'm somewhat more concerned dropping this than I was dropping my (somewhat resilient) Sony Ericsson W880i.
Is there such thing as an attractive case/protection?
I've dropped mine 3 time sadly. 2 of the times were minor and no damage. The third was right in the street. It went flying face down and tumbed. only damage was a little indent on the top left on the silver part. No scratches on the screen protector and no scratches anywhere else. Just the little dimple that was made.
Software wise everything works great! HTC builds Quaility phones. I've thrown my old Elfin around and across a room before and nothing really happened to that either. i abused that phone after 1.5yrs. I still love it.
I dropped mine last night, now there is two dimples on the two right corners of the silver part, also some scratches below the answer button
remember when i was using 818pro (prophet), i dropped my phone for numerous times (even in water for once), hardware and software wise is just worked fine. After I switched to Eten X500+, the GPS module went wrong after my first drop, then many more "drops" later the communication module dead too. That's why I am back in the HTC family
HTC Touch Freak said:
I've dropped mine 3 time sadly. 2 of the times were minor and no damage. The third was right in the street. It went flying face down and tumbed. only damage was a little indent on the top left on the silver part. No scratches on the screen protector and no scratches anywhere else. Just the little dimple that was made.
Software wise everything works great! HTC builds Quaility phones. I've thrown my old Elfin around and across a room before and nothing really happened to that either. i abused that phone after 1.5yrs. I still love it.
Click to expand...
Click to collapse
wow ur hardcore, my friend... so no noticeable defects after the drop?
loadstone007 said:
What leather case did you get? How is it?
Click to expand...
Click to collapse
The leather case:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=390051726132&ssPageName=ADME:X:AAQ:US:1123
Pouch:
http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&item=400048096891
The Pouch is just a simple, soft case that protects your Diamond2 from scratches and small drops.
The Leather case really feels as a quality case, which protects the phone from falling.
The cons about the leathercase is that it makes 'your phone' thicker.
Dropped mine once, about one meter down on the tiles in my hallway. No damage whatsoever
techie_junkie said:
wow ur hardcore, my friend... so no noticeable defects after the drop?
Click to expand...
Click to collapse
Sorry for the blurry pic but this was the only damage after the fall into the street. I'm 6' 1" so it had quite some fall. Especially since my hand was moving upwards when it happened.
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Dropped mines tons of times i duno which time hurt more either the first time when i was listenin to music and i went to put the fone in my pocket and it jus slipped out of my hand and landed face down on the floor after doing a 360 bout 3 times back came off, battery skated down the road but fone was fine tho jus 2 scratches where as a later time i was runnin up the stairs to work and it just flew out of my pocket and landed face first down (looked like road kill ) i did wana cry.
I wouldnt of minded if i had the fone for along time but it was about 2 weeks max n i had dropped it like 5 times where as my TD1 i only ever droped it once
HTC Touch Freak said:
I've dropped mine 3 time sadly. 2 of the times were minor and no damage. The third was right in the street. It went flying face down and tumbed. only damage was a little indent on the top left on the silver part. No scratches on the screen protector and no scratches anywhere else. Just the little dimple that was made.
Software wise everything works great! HTC builds Quaility phones. I've thrown my old Elfin around and across a room before and nothing really happened to that either. i abused that phone after 1.5yrs. I still love it.
Click to expand...
Click to collapse
exact same thing that happened to me when i dropped my phone! my dent is present on the top left hand corner of the phone, near the power switch.
Mr_Q said:
The leather case:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=390051726132&ssPageName=ADME:X:AAQ:US:1123
Pouch:
http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&item=400048096891
The Pouch is just a simple, soft case that protects your Diamond2 from scratches and small drops.
The Leather case really feels as a quality case, which protects the phone from falling.
The cons about the leathercase is that it makes 'your phone' thicker.
Click to expand...
Click to collapse
Mr. Q these are interesting carying cases that you presented.
I have my TD2 for a week now and I stil did't found apropriate pouch for my precious!
I say today pouch for Diamond 1 which I like much...even forced salesman to open (tear off) the box so I can try it but it was too small.
Does anyone know is there similar pouch 4 TD2??
wow. HTC services are great man! My phone didn't respond to touches soon after the fall but then i send it to repair and they gave me a whole new set without any scratches. unbelievable!
^^ I was in a park, and tried a roller coaster like the one at the picture. Suddenly when the roller coaster was turned around 180 degrees, my Diamond2 felt out of my pocket. SHIIITT! My heart turned beat fastly, and I worried about 2 things:
1. Could the Diamond2 survive a fall of about 15 meters down, directly at asphalt?
2. What if somebody just came by and took the Diamond2, without trying to find the owner (me)...
Damn, when the trip was over, the personal of the coaster, LUCKILY had my phone. Damn, that was my first lucky point. Secondly, my beloved Diamond2 was completely intact! Not a ****ing scratch! The screen = just like before. The backcover, NO scratches at all! Damn, that was my second lucky point. D2 started up immediately when I pushed the TURN-on bottom!
I must say, this phone is amazing!
mooooooa said:
^^ I was in a park, and tried a roller coaster like the one at the picture. Suddenly when the roller coaster was turned around 180 degrees, my Diamond2 felt out of my pocket. SHIIITT! My heart turned beat fastly, and I worried about 2 things:
1. Could the Diamond2 survive a fall of about 15 meters down, directly at asphalt?
2. What if somebody just came by and took the Diamond2, without trying to find the owner (me)...
Damn, when the trip was over, the personal of the coaster, LUCKILY had my phone. Damn, that was my first lucky point. Secondly, my beloved Diamond2 was completely intact! Not a ****ing scratch! The screen = just like before. The backcover, NO scratches at all! Damn, that was my second lucky point. D2 started up immediately when I pushed the TURN-on bottom!
I must say, this phone is amazing!
Click to expand...
Click to collapse
wow, no scratch!!! thats awesome falling from 15m and nothing happen.
marusha01 said:
Mr. Q these are interesting carying cases that you presented.
I have my TD2 for a week now and I stil did't found apropriate pouch for my precious!
I say today pouch for Diamond 1 which I like much...even forced salesman to open (tear off) the box so I can try it but it was too small.
Does anyone know is there similar pouch 4 TD2??
Click to expand...
Click to collapse
Well, the leathercase of my post might be a bit similar.. Althrough you cannot collapse it.. It is really a nice case..
It comes within a nice small box with 'EASECASE' on it.. In this box there was a suede protection bag and in that bag there was the case! Really, not what I thought of an case of 18 euro (that is incl. shipping, which was free)..
guys, try this book case from pdair, if available in your place...
http://www.pdair.com/catalog/product_info.php?products_id=16549
I have been using my Blue Angel with similar PDAir case for about 5 years now, and very strong. I dropped my blue angel few times, and the leather case protection is very good..The only thing keeping me from buying diamond2 is that this kind of case is not available yet in my city (I live in surabaya, indonesia).... once its available, I would definitely buy D2...
hell man, i even bought 16gb transcend microsd class 6 already...
techie_junkie said:
Hi guyz, sorry if i didn't post this in appropriate section. Well i had my TD2 for almost a week now and i must say, it rox! well, i was on a way to my friend's house this morning and i ran. As i ran, the front part of the cover for my TD2 was open so the phone just 'leaped' forward and landed flat on the ground. Now there are some scratches namely on the right side of the phone. The phone is really a 'diamond'. No screen scratches, no nuthing; except the right side.
Just wondering, amongst the TD2 community, anyone of you dropped your TD2 before? was it bad? ANy software defects soon after?
Thx!
Click to expand...
Click to collapse
That's why mine spends most of it's time in a rubber cover from eBay...
Rob.
I dropped mine yesterday.
The front panel has a little crack and the corner is like scratched.
Now I have to buy front and back panel kit.
I am not so angry because I was going to buy the Matte battery cover anyway anytime soon..
Otherwise all hardware works fine for now.
I saw some post on some Android blog saying someones nexus 4 cracked because of temperature change. That was ridiculous for me, cuz many other phones have gorilla glass 2 on their displays which gets hot and nothing happens. What can be different in glass between front and back of the device?
Also this guy said it cracked while charging:
Hating or true?
Tell me what you think please.
People drop them and then use this as a handy excuse to try and get a new phone.
Same point of view as me
yeah i dont think so, sounds like a scam. it would take some serious heat to crack the glass.
Phaha, idiot dropped it look at the cracking... cant believe some people would be cheeky to claim it was the phones fault they dropped it, **** happens but dont try and run it down like this... Glad this Nexus is doing well, so well that people have to BS issues haha! Only the speaker really is a fault but whether its software or hardware is yet to be know .
Still waiting to be able to order mine .
How much would it need to warm up? Like 110*C? Strange as hell.
If it was temperature change it would have to be from Quadrant to snow in Ojmiakon, right?
i think the back glass isnt gorilla glass
DforDesign said:
I saw some post on some Android blog saying someones nexus 4 cracked because of temperature change.
Click to expand...
Click to collapse
An extreme enough temperature change could do that, but there would likely have to be a pre-exisiting defect of some sort. Doesn't take much, a small pit, or the glass back not being aligned properly around the camera lens. That said, I've only ever experienced that with a car windshield or two, not my N4.
vladnosferatu said:
i think the back glass isnt gorilla glass
Click to expand...
Click to collapse
I hear people in this forum and many blog sites say it is. But didn't Phil from androidcentral confirm from LG that it is not gorilla glass. He went to where this and the optimus G were made and LG said that it is not gorilla glass on the back, its not glass.
That's interesting. But even if it's not gg it shouldn't break because of heat, right?
Wysyłane z mojego GT-I9100 za pomocą Tapatalk 2
Not if its not real or close to real glass, if its not as good as dispersing heat away from the which I assume is the battery overheating from recharge. Then yes it could possibly crack. However I charge using the included cable and never felt the screen get hot. I think it cracking from heat is real possibility depending what the composition on the back really is.
I keep hearing BS complaints about this phone. I have had 0 problems, no yellow tint, glass doesn't crack or scratch, no software or signal issues. I seriously think people just make **** up in their head or they don't actually own a N4 that are saying these things. I was one of the first to get this phone and its the best phone in quality and performance that I have used. I've had a int. HTC one x, brother has s3, sister has iPhone 5 and I had a gnex before the one x. This phone us ridiculous for $299
Sent from my Nexus 4 using xda app-developers app
I trust the guy at Droid Life. Wasn't some random dude, it was the main guy at the site. And it's freaked me out enough that when I'm at my parent's house, I'm not putting my bare phone on their granite countertop.
However, I do think it had to have been more than a gently placing the phone on the stone countertop. It HAD to be.
DforDesign said:
That's interesting. But even if it's not gg it shouldn't break because of heat, right?
Wysyłane z mojego GT-I9100 za pomocą Tapatalk 2
Click to expand...
Click to collapse
I think if the phone got hot enough to break the glass it would not have survived it. The most components will take serious damage from the heat also, not only the glass.
It MIGHT be that a rapid temperature change from hot to cold or vice versa could cause the glass to crack. To crack, not to shatter like the one in die video.
dwd3885 said:
I trust the guy at Droid Life. Wasn't some random dude, it was the main guy at the site. And it's freaked me out enough that when I'm at my parent's house, I'm not putting my bare phone on their granite countertop.
However, I do think it had to have been more than a gently placing the phone on the stone countertop. It HAD to be.
Click to expand...
Click to collapse
Yes, because site admins are always right about everything all the time. This whole heat shock stuff is nonsense. The phone doesn't get that hot, and room-temperature isn't that cold. At worst, Kellex had a defective phone. The glass either had a manufacturing problem or it was seated improperly. More likely, he broke it, since he also broke an Optimus G, which has been out longer than the Nexus 4 and hasn't had a big issue with this.
Look at THIS THREAD, if the glass has enough flex to creak, then it's got enough flex to handle any heat stress that doesn't involve you sticking your phone in boiling water after keeping the phone in your fridge.
As for some LG guy claiming the back isn't glass, I'm skeptical of that too. It might not be a proprietary Corning formula, but it's not plastic either, which means it's almost certainly SOME kind of glass.
I took a look at some photos on ifixit and think it might be a round of bad batteries. They have a fault and expand when they are rapid charged and is pushing against the glass causing it to crack. It be cool if one of those guys could open the phone and check the battery.
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Mash87 said:
It MIGHT be that a rapid temperature change from hot to cold or vice versa could cause the glass to crack. To crack, not to shatter like the one in die video.
Click to expand...
Click to collapse
Just theorizing and repeating myself here, but there would have to be an internal defect in the glass, a microscopic chip, or the glass would have to be fitted poorly around the camera lens. The cut out for the lens is rounded, but it's still a weak spot so far as glass is concerned. Would likely need the perfect storm of events to make it happen.
vladnosferatu said:
i think the back glass isnt gorilla glass
Click to expand...
Click to collapse
The back is gorilla glass
Sent from my Nexus 7 using XDA Premium HD app
silver91342 said:
I took a look at some photos on ifixit and think it might be a round of bad batteries. They have a fault and expand when they are rapid charged and is pushing against the glass causing it to crack. It be cool if one of those guys could open the phone and check the battery.
Click to expand...
Click to collapse
Good theory.. Scares me a bit..
If they truly did cracks o easily I'm sure they are doing what they can to get Google to replace them..But if they refuse I guess opening it up to show the battery will be a good way to get momentum on the internet in case it really is happening.
But for all we know they dropped the phones and are just trying to get replacements.
Hi
jmejiaa said:
Good theory.. Scares me a bit..
If they truly did cracks o easily I'm sure they are doing what they can to get Google to replace them..But if they refuse I guess opening it up to show the battery will be a good way to get momentum on the internet in case it really is happening.
But for all we know they dropped the phones and are just trying to get replacements.
Click to expand...
Click to collapse
There was another post where someone showed a cracked back on both the LG and the Nexus, they said it was where they were placing the phone onto a cold stone work surface causing a temperature difference. Although if the surface isn't smooth and they drop it with some force and a small raised area of stone meets the glass it would crack it and explain it.
If the phone got as hot as they claimed in that video the safety fuse in the battery should have cut it dead to avoid an explosion, but the phone appears to be working just fine.
The backs are breaking that much we know, then again so do the fronts break on all phones if treated badly. Glass can crack and break, what is hard to ever know from posts here is if the breakage is just in line with other devices and typical, or it is happening statistically more often on the Nexus 4. Of course people will complain of broken phones/glass, but no one is going to post here and complain the glass hasn't become cracked!
Regards
Phil
I didn't drop it, didn't bang it against anything, nope-- it was just in my front pant pocket not being pressed on at all, covered by the official bumper case meant to protect it. Funny how it shattered perfectly around that speaker grill though, if there was a weak point in the glass that could cause a shatter, that would sure be the spot. Makes me wonder if anyone else has had a crack start in the same area, especially spontaneously?
Got a piece of tape on in it here in the picture, wanted to hold in the glass shards. I'd love to get it repaired, but I contacted Nexus and LG support and it sounds like their warranty process is a hole I don't want to dig myself into, probably would end up with a too large bill due to "physical damage" and a phone no more intact than it is now. Not to mention being out a phone for weeks, how can anyone tolerate that? Oh well, I guess I'll just have to take off my nice bumper case and cover up that now uglified back with a more full coverage TPU case.
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Update: Well I'm sure many would say I'm wrong and an impact caused it, but I'm reasonably certain I know when it happened. I work on robotic equipment and was doing a calibration procedure tonight when I heard an odd crack. At first I thought it was the machine, but the sound signature was wrong and repeating the procedure didn't cause it to reoccur. I was standing straight up not leaning on anything or having any pressure against that pocket when I heard the sound. It was only later when I was heading home I noticed the odd feel of the back of the phone and discovered the crack. I figure that crack sound must have been it. Shocked me, I've never had a phone crack before, I'm very careful how I handle them. Oh, and I don't wear skinny jeans - I'm build like a defensive lineman, so relaxed fit all the way.
Some people have suggested sending the phone to LG, but they don't have any advance replacement program, and I can't afford to go without my phone for 2 weeks just to get a repair estimate. Got my Diztronic TPU case on order, frankly this is the first phone in years I haven't used one of their cases on, my mistake for thinking the phone would be well built enough that the official case would do the job. I will have to look and see if my credit card has any extended warranty program thing though.
Update 2- So it looks like the damage might be covered under my credit card purchase assurance plan, I have to get an itemized repair estimate to complete the claim though. Hopefully a local place can give me that, like heck if I'm going to send the phone to LG for 2 weeks just for that. Frankly the cost of being without a good phone for that period is worth more to me than the cost of the repair, I'd rather just wait till the part becomes available and pay for it myself. It sounds like they also do replacements if repair isn't feasible due to parts not available, etc. Although the phone isn't currently available either, so we'll see how that goes.
On another note I spoke to one of my friends last night who works for a cell carrier that has many Nexus 4s on their network. She said that 3 employees at the location she works also had cracks on their Nexus 4's in almost the exact same spot. She didn't say they were spontaneous, but clearly it is a weak area on the back of the phone. At least one of them was using a full coverage case when it broke, apparently a TPU case. Alas as regretful the thought of covering such a nice looking back panel is, those who don't have broken backs yet may want to invest in high-impact cases, simple TPU or the bumper doesn't look to be cutting it. Since mine is already broken, TPU should be good enough I suppose, mainly just want to cover up the damage.
wot that really sucks. and yah.. the speaker and the camera are the soft spots. the really bad thing is the back has a lot to it. i dont see them as being cheap. some guy managed to get a couple from lg.
wow, amazing, that looks JUST like what I would expect from impact...
CrazyPeter said:
wow, amazing, that looks JUST like what I would expect from impact...
Click to expand...
Click to collapse
This happened to a guy who went to the movie theater a few weeks back. Same exact place on the phone.
Wow ...
If you search the forums there was one guy with the exact some thing... claimed he treated the phone very well and then for no reason all the glass smashed around the speaker like that.
http://forum.xda-developers.com/showthread.php?t=1999345&highlight=cracked+glass
OgremustCrush said:
I didn't drop it, didn't bang it against anything, nope-- it was just in my front pant pocket not being pressed on at all, covered by the official bumper case meant to protect it. Funny how it shattered perfectly around that speaker grill though, if there was a weak point in the glass that could cause a shatter, that would sure be the spot. Makes me wonder if anyone else has had a crack start in the same area, especially spontaneously?
Got a piece of tape on in it here in the picture, wanted to hold in the glass shards. I'd love to get it repaired, but I contacted Nexus and LG support and it sounds like their warranty process is a hole I don't want to dig myself into, probably would end up with a too large bill due to "physical damage" and a phone no more intact than it is now. Not to mention being out a phone for weeks, how can anyone tolerate that? Oh well, I guess I'll just have to take off my nice bumper case and cover up that now uglified back with a more full coverage TPU case.
Click to expand...
Click to collapse
Obviously impact. Nice try though. Next.
I voided my warranty.
Looks like the crack propagated from the picture's top right "corner" of the speaker opening. Assuming that it is not the result of an impact as you say, the radius of the cut out could be too tight to account for flexing of the phone.
OgremustCrush said:
I didn't drop it, didn't bang it against anything, nope-- it was just in my front pant pocket not being pressed on at all, covered by the official bumper case meant to protect it. Funny how it shattered perfectly around that speaker grill though, if there was a weak point in the glass that could cause a shatter, that would sure be the spot. Makes me wonder if anyone else has had a crack start in the same area, especially spontaneously.
Click to expand...
Click to collapse
Uh, pretty sure official bumpers aren't meant to protect that. it's meant to make the phone land on its bumper edges. Not protect the phone's back or front. Only protection for that would be having your device to never touch the surface.
Not sure people should be so quick to assume it's always the result of mistreatment. The phone has problems with the glue, the glass is thin, if it separates even marginally from the back of the phone, that's enough to open the door up for cracking your glass with ease.
happened to a friend of mine as well..not as bad as this but it is happening to a lot of people
Well I'm sure many would say I'm wrong and an impact caused it, but I'm reasonably certain I know when it happened. I work on robotic equipment and was doing a calibration procedure tonight when I heard an odd crack. At first I thought it was the machine, but the sound signature was wrong and repeating the procedure didn't cause it to reoccur. I was standing straight up not leaning on anything or having any pressure against that pocket when I heard the sound. It was only later when I was heading home I noticed the odd feel of the back of the phone and discovered the crack. I figure that crack sound must have been it. Shocked me, I've never had a phone crack before, I'm very careful how I handle them.
Man that sucks. Also recall another user that had the same shattering. Assume you ate going to give Google a call? Did the other guy get a replacement for his phone?
OgremustCrush said:
I didn't drop it, didn't bang it against anything, nope-- it was just in my front pant pocket not being pressed on at all, covered by the official bumper case meant to protect it. Funny how it shattered perfectly around that speaker grill though, if there was a weak point in the glass that could cause a shatter, that would sure be the spot. Makes me wonder if anyone else has had a crack start in the same area, especially spontaneously?
Got a piece of tape on in it here in the picture, wanted to hold in the glass shards. I'd love to get it repaired, but I contacted Nexus and LG support and it sounds like their warranty process is a hole I don't want to dig myself into, probably would end up with a too large bill due to "physical damage" and a phone no more intact than it is now. Not to mention being out a phone for weeks, how can anyone tolerate that? Oh well, I guess I'll just have to take off my nice bumper case and cover up that now uglified back with a more full coverage TPU case.
Click to expand...
Click to collapse
This guy has an OEM back covers, you can replace it if you want, shouldn't be too expensive.
zephiK said:
Uh, pretty sure official bumpers aren't meant to protect that. it's meant to make the phone land on its bumper edges. Not protect the phone's back or front. Only protection for that would be having your device to never touch the surface.
Click to expand...
Click to collapse
Well somewhat, a bumper still protects the back by distributing an impact along the edges of the phone as long as it is from a source wide enough it does not point through that perimeter. Drop a phone with a bumper 4 feet onto a flat surface vs one without, odds are the bumper will save the first phone. As I was not whacking my pocket against sharp edges, I don't see how having a bumper vs a full case would make a difference here.
This is reminding me of a time when the back window on a what was a virtually brand new Fiat Cinquecento shattered whilst parked in my drive. Fiat replaced it under warranty as these things happen from time to time. It was a hot day, and the glass ran out of room to expand (and the seal was not fitted properly), and it just shattered, I'm wondering if the glass expands at a different rate to the rest of the phone back, when it gets warm. If this is the case, then this problem will become very common.
Point of impact.
Case closed.
Too bad it happened buddy.
Maybe a jean snap put pressure on it in a specific spot? Really unfortunate :crying:
richteralan said:
Point of impact.
Case closed.
Too bad it happened buddy.
Click to expand...
Click to collapse
It that's a point of impact, it's exceedingly small, like tip of pen small.
Glass back meeeeeeeeh :silly:
Another guy wearing skinny jeans messing up his phone? j/k
I would be fairly pissed off if this happened to me, that and I'm sure 99% would just think I'm full of it.
So, I was excited to get this installed and I did a really good job with it. It's really clear and for the most part looks great on the phone. Sensitivity is also on point.
But I have two quips.
#1. The edges of the glass protector are sharp. I was intending to use the phone naked but because of how sharp it is I have to keep a case on to get that weird feeling of two screens gone.
#2. The edges of the glass catch so much dirt and dust because of the adhesive. If I try and clean it off it gets worse cuz the adhesive then balls up and becomes part of the dirt.
I'm really not happy with how the dirt looks. Showing off my new phone to people they asked me why it's dirty like that. And I think I did an excellent job with the install, I cleaned off everything I could after the first cure. Anyone else have these concerns?
Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/
Whitestone Dome Glass said:
Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/
Click to expand...
Click to collapse
Good to hear. I purchased my first Dome Glass directly from you via eBay. The bridge was broken in half but I tried to install it anyway. Glue went everywhere and the liquid did not fill the very top of the protector. It's been 4 days and no response to my request for a refund.... I've already purchased a new one at Amazon as they don't give me any issues with returns. Please respond via eBay. Same user name on eBay as here. As you know, this is the most expensive screen protector available for the Note 8. While it seems like a great protector, you guys should be bending over backwards when a customer has a problem when these cost 50 bucks. I'm holding out hope that you will do the right thing.
Watching this thread as I was about to purchase one of these..... Hopefully like you say... $50 should at least give you better than this in regards to customer service
I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.
I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.
This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??
Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"
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hx4700 Killer said:
I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.
I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.
This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??
Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"
Click to expand...
Click to collapse
Don't blame you mate for not wanting to spend another 5% of your phones total cost.
2 of these equate to 10% of what you roughly paid for the device...How does that even make sense ...10% for the equivalent of 2 glass protectors which probably cost less then a few dollars to the manufacturer.
Unfortunately at this time they are the only ones with this product and will continue to sell at this price point
I'll return mine if they don't step up and take care of their customers!
twistanesh said:
So, I was excited to get this installed and I did a really good job with it. It's really clear and for the most part looks great on the phone. Sensitivity is also on point.
But I have two quips.
#1. The edges of the glass protector are sharp. I was intending to use the phone naked but because of how sharp it is I have to keep a case on to get that weird feeling of two screens gone.
#2. The edges of the glass catch so much dirt and dust because of the adhesive. If I try and clean it off it gets worse cuz the adhesive then balls up and becomes part of the dirt.
I'm really not happy with how the dirt looks. Showing off my new phone to people they asked me why it's dirty like that. And I think I did an excellent job with the install, I cleaned off everything I could after the first cure. Anyone else have these concerns?
Click to expand...
Click to collapse
+1 on this! I thought it was just me . I have had 2 of them do this. The other I installed for a friend and he hasn't said anything. If you try to remove that glue and dust on the edge it just makes it worse. Then you have a weird dirty looking spot right on the edge. I can give you a perfect example. Just below the speaker at the top where your ear might hit during use the edge looks ragged and dirty. Had this thing on for 3 days.
iowamoe300 said:
+1 on this! I thought it was just me . I have had 2 of them do this. The other I installed for a friend and he hasn't said anything. If you try to remove that glue and dust on the edge it just makes it worse. Then you have a weird dirty looking spot right on the edge. I can give you a perfect example. Just below the speaker at the top where your ear might hit during use the edge looks ragged and dirty. Had this thing on for 3 days.
Click to expand...
Click to collapse
That area especially looks the worst!
Whitestone Dome Glass said:
Hey!
This is Whitestone! I am so sorry about has happened to you. By reading your post, I would just have to give a guess that UV light was not enough or the glass did not fully stick. Sometimes edges may be sharp and dirt may get in because the space in between the glass and the LCD display may have thicker adhesive layer than other installations. If you could contact us through the website you bought it from, we may be able to help you out!
For more information on Whitestone Dome Glass visit our website: https://www.whitestonedome.com/
Click to expand...
Click to collapse
Thanks for your response, I'll go ahead and direct message you guys!
hx4700 Killer said:
I too am interested in their Customer Service. As I have said in another post and on my Amazon review, there is NO EXCUSE why there aren't two protectors in a product that costs $50 period. If they want better market penetration they need to ease some minds and remove the risk of flushing $50 down the toilet if the first attempt goes off poorly. I have already heard that from more than one person as why they won't buy one.
I followed all the directions, was very careful during the install even to the point of wearing mask and gloves so I couldn't blow dust on the screen while working. All that effort during the install was successful for a clean dust free install but I still ended up with a bubble on the left side of the display because I couldn't see it under/through the Jig that holds the phone and holds the glass in the right place to know there was a bubble there :/ Every time I look at the screen that bubble "lights up" like a neon sign saying "Hey you screwed up" and bugs me. I will absolutely NOT be spending another $50 for this again to correct that mistake.
This product could be NUMBER ONE in the US market if they added that ease of mind of a complete do-over installing the glass if a mistake is made even after drying the glue. That and an actual break warranty like ALL of their competition has. Instead they charge $40 now (was $35 a couple days ago) for the "refill kit" ??
Whitestone Dome is the best looking, best finger sensitive protector I have ever used (12 years and counting). My friends and colleagues won't touch it at that price for fear of blowing the install and being out that amount of money when the can spend 1/5th the money on something else. I can't say I disagree with them. I was very excited to receive it and try it out. I wanted this phone to look the best it could. In the end I took my time, did it right but still ended up with a mistake :/ Now it is both a source of joy in that for the most part it looks good, but also embarrassment/frustration over a simple mistake I can't fix without spending double the money. Instead of showing off my phone and telling people what I bought and them thinking that they should get one too, what happens is they know me a guy who fixes phones (even displays) and has never had an imperfect install of a screen protector until now living with a bubble due to the price. One of my friends actually said "If you couldn't do it right, what chance in hell do I have?"
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Wow sounds like you went through a lot there. Hopefully they get this resolved for you
twistanesh said:
That area especially looks the worst!
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I did send them an email with pictures and my receipt. I bought 3 whitestones from mobilefun.com and they don't even have any in stock anymore. Mobilefun also put a note in the package that basically says no warranty replacements. Let us know if you hear back from whitestone and I will do the same.
I'm sad to say that Whitestone's QC isn't the best either, which was surprising to me given the rather high price of admission...
I'm in the process of returning one of the dome protectors through Amazon - the glass itself had an imperfection which showed up like a dust bubble between the tempered glass and the plastic initial protector - it was visible as soon as I took the tempered glass out of the package to start the process.
I thought it was dust to begin with, but no amount of alcohol wipes or dust removal stickers worked, and as soon as the plastic protector was put back, the "dust bubble" re-appeared.
I didn't try to install the protector properly as I wasn't happy paying £40 for a protector with a defect.
Not entirely sure I want to roll the dice again, especially given the fact that the edges are sharp - I was expecting a sort of "2.5D glass" beveled edges to be honest - are these available on curved edge tempered glass protectors? If so I might go down the DIY loca route rather than get another Whitestone.
Amazon sellers are required to maintain a certain product defect / return rate, FBA or not.
Buy only from Amazon and return it if you didn't get a working product. First comes the performance "review" (month ban) then a permanent termination. Hit them where it hurts. They'll either have to step up their customer service and provide replacement kits for free or lose product exposure on the largest e-commerce site.
Though to be honest they'll probably buy/setup another account under the guise of a distributor at that point.
Well, I decided that if I was going to return it, I might as well give it a try and see how it goes on, and the "tiny dust bubble", which appeared to be a very slight imperfection in the glass (I couldn't feel it, but you could see reflections in the glass being distorted) has "blossomed" into a nasty looking pinkish-purple mark, visible on both black and white backgrounds.
And half an hour later two air bubbles have developed next to the pink mark as well. They seem to be forming into a sort of halo shape around the defect. e: the bubble is now a full ring with 1-2mm separation between the bubble and the defect e: #2 Ok, now it's a 1cm wide "spider bubble". Weird.
I'm absolutely positive that it isn't a piece of dirt/dust under there - it was perfectly clean before I put the protector on, the pinkish-purple mark only appeared when the glue was applied. The mark also "floats" ever so slightly above the air bubbles, as it it part of the glass protector.
I'm going to try and contact Whitestone directly and request a replacement glass only, if at all possible. I'd prefer to keep the phone protected for now, even if that means a hideous mark right in the middle of my screen.
The applicator works great though, really simple and effective - and damn satisfying to watch, too!
https://i.imgur.com/o6Rhghq.jpg
https://i.imgur.com/aJR2VTa.jpg
https://i.imgur.com/thzxlAl.jpg
https://i.imgur.com/mNlqbrx.jpg
https://i.imgur.com/clMmNM8.jpg
*the pics are massive, hence links rather than dropping them into the post
After reading this I've decided against purchasing this specific screen protector. I bought three different types on Amazon, on my second one and am completely satisfied. It looks as good or better than pics in this thread and all three were cheaper than one Whitestone Dome.
Currently I'm using this one...
Galaxy Note 8 Screen Protector, Klearlook [S-Pen Compatible][Case Friendly Tempered Glass][Free Alignment Tool] + 1 Piece Back Carbon Fiber Skin for S https://www.amazon.com/dp/B074SDR9MQ/ref=cm_sw_r_cp_apap_OylkKxgZC6Eu7
I installed mine last night w/ my new Note 8. I used my countertops which I know are level and spent SO much time making sure there was no lint, etc. Bought through Amazon. Had a couple 10 dollar protectors in case this didn't do the trick. I followed instructions to the T, and even did more UV light afterwards for good measure. I'll be happy to report that mine turned out better than expected. Really happy with it. Is it worth 40+ bucks? Not sure but if customer service helps you out and ships you a new one I'm sure it will be. I can't count the number of 10 dollar 'glass' and other screen protectors I've purchased over the years. If this is the only one I have on my Note 8, it will also be worth it. Side note: Using Spigen tough armor and it lines up almost perfect....no room for error at all.
Just installed mine a few hours ago and the glue itself had some type of dust particle in it. Luckily I improvised and used a canned air compressor straw to pick it out while also making sure no dust from my environment made it on the glass. After about 30 mins of cleaning and removing that odd dust particle, I finally let the glass down and the adhesive take hold. I waited about 5 minutes, used the lamp and noticed the edges weren't completely covered by adhesive. Nevertheless, I did the lamp step then thought I was finished. Wrong... I never took my phone out of the frame... Long story short I glued my phone to the inside of the frame. After breaking the frame apart and plastic shards flying everywhere I had my phone out with adhesive on the back. 10 mins later all glue wiped away from the back and sides of the phone and I'm finished. Here's photos of the corners not being completely covered on the glass
gwar11d2 said:
I installed mine last night w/ my new Note 8. I used my countertops which I know are level and spent SO much time making sure there was no lint, etc. Bought through Amazon. Had a couple 10 dollar protectors in case this didn't do the trick. I followed instructions to the T, and even did more UV light afterwards for good measure. I'll be happy to report that mine turned out better than expected. Really happy with it. Is it worth 40+ bucks? Not sure but if customer service helps you out and ships you a new one I'm sure it will be. I can't count the number of 10 dollar 'glass' and other screen protectors I've purchased over the years. If this is the only one I have on my Note 8, it will also be worth it. Side note: Using Spigen tough armor and it lines up almost perfect....no room for error at all.
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Glad you got a good looking install! Most of the ones I have seen/read have at least one issue :/ even the reviewers for cases that fit of the dome itself all had at least bubbles if not more issues :/
hx4700 Killer said:
Glad you got a good looking install! Most of the ones I have seen/read have at least one issue :/ even the reviewers for cases that fit of the dome itself all had at least bubbles if not more issues :/
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Yah, mine came from Whitestone Direct via Amazon. Maybe that helped? I can see where these can be very prone to error though. Even the tinest of tiny dust particle or if your table isn't level is going to throw off the installation.