Issues with Amazon Music - Moto G5S Plus Questions & Answers

I just bought a new unlocked G5s Plus and when I try to use Amazon Music it gives a message that Chrome is out of date. I have re-installed both Chrome and Amazon Music to no effect. Anyone else have this issue? Suggestions?
thanks
david

No problems on this end.
Booted into the stock ROM which has old Chrome v57. Amazon Music is working fine. Updated Chrome to v67 to see if maybe something is not right with it. Amazon Music still good.
Even though it's old, have you tried using the original/included Chrome? Uninstall any Chrome updates and see what happens.
Not sure of anything else other than clearing cache and/or data of either.
Moto G5S Plus XT1806, MultiROM, Tapatalk 4.9.5

OK just uninstalled Chrome and Amazon Music. reinstalled and updated both chrome and amazon music, still no go. Cleared data cache still no go.
frustrating
marcdw said:
No problems on this end.
Booted into the stock ROM which has old Chrome v57. Amazon Music is working fine. Updated Chrome to v67 to see if maybe something is not right with it. Amazon Music still good.
Even though it's old, have you tried using the original/included Chrome? Uninstall any Chrome updates and see what happens.
Not sure of anything else other than clearing cache and/or data of either.
Moto G5S Plus XT1806, MultiROM, Tapatalk 4.9.5
Click to expand...
Click to collapse

I called amazon support and walked through the same steps with them on the phone. They are "filing a ticket" and will call me back in 2-3 business days.
we'll see. I have 30 days to return the phone for a full refund, we'll see how it goes.

lovingHDTV said:
OK just uninstalled Chrome and Amazon Music. reinstalled and updated both chrome and amazon music, still no go. Cleared data cache still no go.
frustrating
Click to expand...
Click to collapse
Ugh, bummer. But I wanted you to try the Chrome that was included with the ROM (old version), not updated. Just to see.
Strange issue. Hope they can fix it.
Moto G5s Plus XT1806, MSM Xtended v2.0 ROM, MultiROM, Tapatalk 4.9.5

Related

Anyone else getting 'unfortunately chrome has stopped' messages.

I've got an ATT moto X running 4.4.
Chrome crashes multiple times per day. Typically i can simply open it up again and it's right where i left it, but it's quite annoying.
Just curious if others are having similar issues as I've not seen it mentioned by others here.
I've tried uninstalling, clearing cache, etc. Davlik or ART seems to make no difference.
I was just about to ask the same thing. Chrome stable force closes randomly, usually after browsing for a while. I have the same configuration (ATT Moto X, stock unrooted 4.4).
I also get a lot of force closes using the Amazon android app. The stack trace mentions the chromiumwebview library. Probably not related as Chrome ships with its own rendering engine, but I've only seen these issues on the Moto X. Doesn't happen on my Galaxy Nexus or Nexus 5.
So far I've learned to live with it. If it gets too annoying I'll probably try to flash the stock image. Hopefully that will overwrite any possibly corrupted / conflicting files.
Not me, cause I froze it as soon as I rooted my phone. In my opinion...chrome it's just awful.
Sent from my Moto X cell phone telephone.....
kj2112 said:
Not me, cause I froze it as soon as I rooted my phone. In my opinion...chrome it's just awful.
Sent from my Moto X cell phone telephone.....
Click to expand...
Click to collapse
Chrome does have issues. It almost seems as if it's meant for something more powerful. Lag in scrolling is the biggest issue I run in to.
That said sync with chrome on the desktop is something really hard to lose with another browser. I know you can kind of get AOSP browser and dolphin to kind of do the same thing, but it's not the same.
I've got unrooted 4.4 and this started happening a few days ago. I'm running a live wallpaper which, after chrome crashes, it crashes as well. I was unsure of the cause but now that I'm hearing more people are having a similar issue I think it's chrome. My solution is to use a different browser.
pmp47 said:
I've got unrooted 4.4 and this started happening a few days ago. I'm running a live wallpaper which, after chrome crashes, it crashes as well. I was unsure of the cause but now that I'm hearing more people are having a similar issue I think it's chrome. My solution is to use a different browser.
Click to expand...
Click to collapse
I don't have the issue.. But Ali agree... I've never used chrome..I recommend dolphin browser.. Excellent.. Have u check for updates? Or even uninstall it and reinstall?
Slapped my Moto
xpsychox said:
I don't have the issue.. But Ali agree... I've never used chrome..I recommend dolphin browser.. Excellent.. Have u check for updates? Or even uninstall it and reinstall?
Slapped my Moto
Click to expand...
Click to collapse
I've done that several times. Granted it's a system app, so i can only uninstall the updates.
Dolphin is a fine browser, but without integration with google it's more of a pain that it's worth.
xpsychox said:
I don't have the issue.. But Ali agree... I've never used chrome..I recommend dolphin browser.. Excellent.. Have u check for updates? Or even uninstall it and reinstall?
Slapped my Moto
Click to expand...
Click to collapse
Never had an issue.. If ur rooted u can uninstall app and reinstall..sometimes it even the update.. Also look at the comments for it see if anyone is having same issue.
brian Marshall said:
I've done that several times. Granted it's a system app, so i can only uninstall the updates.
Dolphin is a fine browser, but without integration with google it's more of a pain that it's worth.
Click to expand...
Click to collapse
Slapped my Moto
xpsychox said:
Never had an issue.. If ur rooted u can uninstall app and reinstall..sometimes it even the update.. Also look at the comments for it see if anyone is having same issue.
Click to expand...
Click to collapse
The reviews mention problems but most are vague. I did notice that if you look at moto x reviews for chrome, especially around and after the time of the kitkat update very few of them are glowing or even good.

play services 4.1

is there a way to force this update? i'm still stuck on 4.0
Download it and install it manually:
http://www.androidpolice.com/2014/0...player-new-google-drive-api-preview-and-more/
people report mixed results with 4.1
I've noticed worse batter life since I updated, don't be in such a hurry.
4.1 removed the sharing of YouTube videos outside Google+. Every time I press Share it doesn't give me the app options, it goes straight to Google+.
Enviado de meu XT1058 usando Tapatalk
Just an FYI for anyone installing 4.1. I've been using ART since the release of kitkat. 4.1 keeps force closing. Switching back to dalvik fixed it.
Sent from my Moto X on KitKat
Dark9781 said:
Just an FYI for anyone installing 4.1. I've been using ART since the release of kitkat. 4.1 keeps force closing. Switching back to dalvik fixed it.
Sent from my Moto X on KitKat
Click to expand...
Click to collapse
I second this.
Sent from my XT1053 using Tapatalk
Oh for the love of God... I'm going back to 4.2 (jellybean). They've managed to screw the moto x up completely for me.
Sent from my XT1058 using Tapatalk
MaKTaiL said:
4.1 removed the sharing of YouTube videos outside Google+. Every time I press Share it doesn't give me the app options, it goes straight to Google+.
Enviado de meu XT1058 usando Tapatalk
Click to expand...
Click to collapse
This is a bug that existed before this update. I had it before, where sharing from Youtube went straight to Whatsapp. What worked for me was to go to Settings -> Apps -> menu (top right corner) -> Reset app preferences.
MaKTaiL said:
4.1 removed the sharing of YouTube videos outside Google+. Every time I press Share it doesn't give me the app options, it goes straight to Google+.
Enviado de meu XT1058 usando Tapatalk
Click to expand...
Click to collapse
I don't have this problem on 4.1 (manually updated). Pressing the share icon pops up the list of just about every app I have (dropbox, gmail, email, google +, etc..) as an option.
tcrews said:
I don't have this problem on 4.1 (manually updated). Pressing the share icon pops up the list of just about every app I have (dropbox, gmail, email, google +, etc..) as an option.
Click to expand...
Click to collapse
I second that. I get a list of all my apps I can share with.
Sent from my Moto X on KitKat
Where did you get the apk? I tried one and my phone wouldn't install it?
I rebooted my phone this morning and got the 4.1 update. Running it with ART all morning and no issues.
Is it 4.1.32? If so I guess it updated overnight without me knowing.
I have play services 4.1.31 from manually installing the apk. I guess I'll see 4.1.32 rolling out soon to replace it.
Well I had manually installed Google services update from the nexus 5 I think a while back. Maybe that's the update for nexus 5. How could I go back to what should be on the moto x?
ART will crash Google Play services 4.1.32 because 4.4.2 introduced changes in ART and its compiler. Google updated its apps to provide compatibility with the new ART, which seems to have broken old ART compatibility.
I switched my Nexus 7 LTE (2013) on 4.4.2 to ART and had no crashes with Play services 4.1.32. Switched my Moto X to ART, and Play services 4.1.32 crashed almost immediately. It caused issues in the background since Google Now relies on it, as well as any Wifi/network based location services. It'll kill your battery life.

Error 920 on new unlocked moto x with att

Anyone else have this issue with Google play, it downloads about 30 apps, then errors out, have tried all things I can think of. Including a reset.
Sent from my XT1053 using Tapatalk
I've had this issue on past phones. I assume you are restore all your apps from the play store.
I read on some forum to sign out of your Google account for a day and don't sign back in on anything. That includes your new phone or the Web.
I'm not sure if a full day is necessary, but that is what I read and what I did. Once I signed back in it loaded up no problem. It has something to do with your account clearing cache or something.
Good luck.
Sent from my XT1060
Any update on this? I'm getting the same thing - can't download any app from Google Play. Every one gives a 920 error.
Very disappointing ... curious how you solved this? I've tried clearing cache and factory reset, as well as removing and re-adding google account ...
Google Play Error 920 - New Moto X Unlocked
Same error 920 for me. Brand new Moto X, Unlocked, on T-Mobile.
Cleared cache, signed out of Google account, etc. to no avail. Any other suggestions?
gjh1978 said:
Anyone else have this issue with Google play, it downloads about 30 apps, then errors out, have tried all things I can think of. Including a reset.
Sent from my XT1053 using Tapatalk
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Click to collapse

Can't download or update Amazon Alexa

I keep getting 505 error. Went through all of the Google play troubleshooting. I did a factory reset and managed to download the app. Set my phone back up again. But now I got the 505 error when trying to install an update to the amazon Alexa app. Deleted the app to try a fresh install and now can't get the app at all, just like before the factory reset. I shouldn't have to factory reset a brand new handset!
Anyone got any suggestions before I talk to Amazon? I know they're probably going to suggest the same trouble shooting as Google did, but I don't want to factory reset my phone again.
This is with a dual sim p20 pro bought in the UK from 3.
Lasuil said:
I keep getting 505 error. Went through all of the Google play troubleshooting. I did a factory reset and managed to download the app. Set my phone back up again. But now I got the 505 error when trying to install an update to the amazon Alexa app. Deleted the app to try a fresh install and now can't get the app at all, just like before the factory reset. I shouldn't have to factory reset a brand new handset!
Anyone got any suggestions before I talk to Amazon? I know they're probably going to suggest the same trouble shooting as Google did, but I don't want to factory reset my phone again.
This is with a dual sim p20 pro bought in the UK from 3.
Click to expand...
Click to collapse
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
Lucas1980 said:
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
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Click to collapse
Thanks dude, definitely let me know how you get on. Another dude I know who got the p20 pro from 3 was able to download the app without any issue although I don't know about updating it. I really don't wanna try trouble shooting with Amazon and they're liable to be useless.
Lucas1980 said:
I am currently talking to huawei as seems common. Will update you as soon as they give me any info
Click to expand...
Click to collapse
[UK unbranded sim free P20 Pro] So far identical issue with Amazon Kindle, Music & Prime Video apps. Made the mistake of uninstalling Kindle app while trying to resolve the issue! Although Amazon app updates are failing to be applied, Amazon apps copied from other phone under Google account during installation continue to function as long as you don't uninstall them!
Having the same problem myself driving me mad Any solutions yet?
hi, you can uninstall all of the pre-installed Amazon apps,such as Amazon shopping,Amazon kindle...and then reinstall the apps in Google play store,does it work?
Uninstalling the stock installed android apps (shopping was the only one I had left) and reinstalling from the play store fixed this for me.
Yes removing all the amazon apps and re-installing worked Thanks
[Huawei P20 Pro CLT-L09 8.1.0.110 (C782)]
Confirm uninstalling ALL Amazon apps prior to individual reinstalls resolves issue. However, Prime Video install did appear to hang but showed as installed after system restart. I suspect that the apps I thought were installed by Google from my account were actually the apps pre-installed by Huawei. Not clear why all had to be removed before reinstalling though.
I am having the same issue and I am unable to uninstall them either as they are showing as system apps, how have you folks been able to uninstall and reinstall?
I can't install any Amazon apps. All give a 505 error except Amazon shopping which says my device isn't compatible. Amazon are looking into it and are awaiting a response from their developers.
Remove old amazon apps
Hi All, solution is removing one by one apps from amazon and trying installing one you want, this solution works 110%, as I tried on few phones, not just p20 pro and workes always.
Amazons Echo Dot and non-connection to Huawei p20 pro
cant get p20 pro to connect to Echo Dot, any ideas?? as cant get dot connected to wifi apart from via Amazons Alexa phone app, it just wont connect. Have tried the dot with another phone (iphone8+) and works no issues but cant get it to connect with p20 pro, HELP !!!!!
The weird thing in my phone is that most of the times that I open amazon app (the normal one) I get a msg through amazon that I have to update the app. When I click update now I then get another one that the phone is not supported. Weird stuff..
Sent from my CLT-L29 using Tapatalk

No Amszon shopping

I have a pixel 5 running lineage 19 and Magisk. Everything is up to date, and every app works fine except Amazon Shopping. But prime video works. I've forced closed, cleared data. Uninstalled and reinstalled. I've tried adding a few recommended modules. I'm stuck and out of ideas, searched the web even.
Would love some help!
Thanks!
Cooly1911 said:
I have a pixel 5 running lineage 19 and Magisk. Everything is up to date, and every app works fine except Amazon Shopping. But prime video works. I've forced closed, cleared data. Uninstalled and reinstalled. I've tried adding a few recommended modules. I'm stuck and out of ideas, searched the web even.
Would love some help!
Thanks!
Click to expand...
Click to collapse
Turn off your ad blocker. You might also to to reboot after you turn it off. In the future if you turn it off before opening the app you shouldn't need to reboot
That fixed it, thanks! Your awesome!
I'm feeling a little dumb lol. 1) I should have asked this 2 weeks ago. 2) I feel like I should have thought of that myself. Amazon has more ads on it then Billboards driving down the interstate!
Thanks Again!!

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