How upset am I?
I dropped it outside and bam, both broke. I have purchased replacement parts and they are almost here.
I have a question though. Is there any way to get a warranty on it?
And if there is, since I'm going to be opening it (and voiding the warranty with the sticker being broken) will my warranty still be valid?
stuff said:
How upset am I?
I dropped it outside and bam, both broke. I have purchased replacement parts and they are almost here.
I have a question though. Is there any way to get a warranty on it?
And if there is, since I'm going to be opening it (and voiding the warranty with the sticker being broken) will my warranty still be valid?
Click to expand...
Click to collapse
I think they offer flat fee repair, about $150 if I remember correctly as for your warranty voided I guess they do not stick those warranty void sticker for nothing...
Well if you open it you will void the warranty...I'm sure it was cheaper for you to buy your own parts then to do a claim on it, but with doing your own repairs you void your warranty.
krazichinaman said:
Well if you open it you will void the warranty...I'm sure it was cheaper for you to buy your own parts then to do a claim on it, but with doing your own repairs you void your warranty.
Click to expand...
Click to collapse
Yeah i figure that. But my phone had an unlocked bootloader. So I figured it was out of warranty anyway
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
NO warranty by tripping KNOX!
jetthapar said:
Just got a quote back from Samsung Australia for fixing Knox flag and secure folder, android pay etc. lost due to root. They mentioned that the motherboard needs to be changed and total cost for repair is $340 AUD. Haven’t check about warranty status as they have to honour hardware warranty for 2 years as per the law here software issues notwithstanding.:good:
Click to expand...
Click to collapse
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
cebulank said:
Or get a new note 8 Knox is not a software solution alone you destroyed a efuse and that's why the complete motherboard has to be replaced.
Click to expand...
Click to collapse
henklbr said:
If something is REALLY wrong with your hardware, than it's warranty...
You TRIPPED YOURSELF KNOX, by ROOTING your device -> NO WARRANTY!
So: if you want to use Android Pay, Secure Folder and other things again -> you'll have to pay for it!
Click to expand...
Click to collapse
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
jetthapar said:
Thank you for your insights everyone. I think I should’ve made it a bit more clearer. I am fully aware of implied warranty terms and how it works. I wanted to share my experience with everyone here as I couldn’t find this kind of info when I was looking for it. Now at least people can read and beware of the costs involved. It’s a pity there’s no back up e-fuse as that would’ve made the repair cheaper.
Click to expand...
Click to collapse
I dont think you get the E-Fuse.
Its a piece of hardware is in the phone, soldered to the board.
This Chip / Fuse allows for Code to be hardcoded onto it.
Things like Failsafe checks can be implements, and when one of them is broken, then the fuse will blow, Once the fuse is blown thats it.
The programming can be used to any level, in mobile phones they check the status of the Bootloader or various system checks, once files have been modified the fuse essentially self destructs.
This is also used in consoles, to check for modified bootloaders to avoid jailbreaking the console. When System updates are released, they check the status of the eFuse, if there is a missmatch the update is not completed .
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
winol said:
I understand what OP wanted to comunicate, he just wanted to share his experience, there are countries where tripping knox voids ANY type of warranty, be it screen, sound, battery, speakers, mics, wifi, etc, in Mexico, triping knox makes no difference the operators (not samsung) are responsible to fulfill any warranty claim except for things no longer working due to knox tripping as it was the owner who voluntarily did it
Click to expand...
Click to collapse
Wonder where all the Knox tripped Samsung devices end up?
Sent from my SM-N950U using Tapatalk
So if you trip knox it voids your warranty and disables samsung pay and secure folder? My warrenty is almost up anyway and I am debating flashing the ROM and tripping Knox. Just trying to figure out what actually happens.
If warranty is no longer a concern, you can root, but of course taking into account that secure folder and samsung pay will no longer work, if your model is snapdragon based, the battery will charge only to 80%, and the issue with some apps that refuse to work on rooted devices
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
slaytanic said:
considering rooting (rooted every device prior), but have always had carrier insurance which included warranty as long as there's no liquid or physical damage.
Having bought this device full price, and the one year of geeksquad damage insurance, I was curious if they care about root / ROMs, or if they even ask about it.
Also, with Motorola. If let's say the speaker goes out, are ALL warranties voided by unlocking bootloader, or only software?
Thanks!
Click to expand...
Click to collapse
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
edufur said:
Why on earth would you buy a warranty on an item that was cheap to begin with? I honestly don't know why people waste their money on warranties at all.
Click to expand...
Click to collapse
Because I wanted to, and can?. $60 to replace a phone if something happens instead of full price sounds nice to me. Thank you for your informative reply.
Bump
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
That's literally what's holding me back right now. Lol. I've got all the stock software downloaded, and ready to go ?.
Bump
Bump.
Anyone?
jhedfors said:
I would like to know this too. I remember reading a post somewhere that unlocking bootloader would void warranty for software defects, but hardware defects would still be covered. Hardware defects is what is holding me back from unlocking bootloader, as I usually unlock my phone right away.
I also heard that it is unlawful for companies to void your warranty. It would be great to hear from someone who is more knowledgeable about this.
Click to expand...
Click to collapse
According to Motorola support: The warranty on our devices covers both hardware and software issues. If you unlock the bootloader and even if there was an issue before unlocking the bootloader, it will still void the warranty.
I will return my device!
Don't want that limitation
I keep seeing all over that "root Will trip knox and void warranty" but when I look at Samsung's actual warranty and even contacted them about it they state that the only thing in their warranty that speaks about root voiding warranty is the below statement.... Which nowhere indicates that your warranty is voided if knox is tripped.
"Samsung is not liable for performance issues
or incompatibilities caused by your editing
of registry settings, or your modification of
Operating System (OS) software. Using custom
OS software may cause your Product and
applications to work improperly. Your carrier
may not permit users to download certain
software, such as custom OS."
Has anyone called them out on this and if so, what are your experiences?
Interesting no one has chimed in. Is that because no one knows or no one has attempted to confront this I wonder.
It depends on your location, in Europe rooting will not void your warranty, unless they can prove that rooting has caused your issue. But plenty of people have said that they have used to warranty in Europe with a rooted phone. I myself haven't tried, but it all depends on your location.
I have taken rooted devices to my carrier And they have honored the warranty, in Mexico
Thanks for chiming in guys. It technically should not in the USA either which is why I'm curious how Samsung reacts when confronted.
my phone keep turning off and they said motherboard kaput and replaced it.
apparently they can pinpoint the damaged part without checking root or custom rom. they still can check because my phone can be turn on.
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider were going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full stock FFS. No other manufacturer does what Samsung does. I'm going back to Oneplus next year.
Click to expand...
Click to collapse
Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
enigmaamit said:
Agree. That e-fuse thing is a really nasty trick by Samsung.
Unfortunately the majority of Samsung's customers dont even know or care what rooting is, let alone delve into Knox and e-fuses etc. I'm sure they're aware of it. But our outcries don't cost them money and they will conveniently ignore us unless there's a big enough number of perople who care about this stuff and make a representation at some legal forum.
End of the day, the sad fact is that as long as their sales don't suffer, or they aren't slapped with massive fines, they have no reason to change any of their policies.
Click to expand...
Click to collapse
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.
Beefheart said:
Extremely irritated. I have my UK network provider refusing to perform a paid screen replacement due to Knox being tripped after my 8 year old son dropped and cracked it. This makes no sense to me. If it was a hardware fault that had started for no reason and required a free repair under warranty, I could understand. I've unlocked the bootloader and rooted the phone, I did this on the understanding that Samsung or my provider might refuse to fix the phone under such circumstances. But a paid repair? WTF? I'm paying you to do it, what does it matter if the Knox flag is tripped. Fortunately, a friend used to work for Samsung as an engineer so I've sourced a touch screen assembly for £260 which is only £30 more than the provider was going to charge and he's going to perform the swap free of charge.
Suffice to say I won't be purchasing a Samsung handset ever again (or any other device by them) and as soon as my contract is up I'm moving to another provider. Obviously, neither will care one iota that they're losing me as a customer, but the idea that I can't root a device I purchased without a permanent hardware flag being present is abhorrent. No issue with Samsung Pay etc not working when rooted, but allow the user to put the device back to full factory stock FFS. No other manufacturer does what Samsung does.
Click to expand...
Click to collapse
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
dezborders said:
Presumably you rooted and flashed a custom ROM, which tripped knox?
Hopefully the 1st post for whichever ROM you flashed contained a BIG BANNER telling you 'warranty void' and "dont blame me if you brick your phone?" in the process.
Avtually.. plenty of vendors invalidate the handset warranty if you unlock bootloader and flash custom ROMs. (HTC always did this - god reset their soul). Its is not "ethical" or "fair" perhaps but it is common industry parctice and is definitely not illegal.
Always be fully aware and accept that warranty status is most likely voided if YOU CHOOSE to unlock bootloader/root/flash custom ROM
Zero point in posting an angry thread on internet Forums for something you chose to do knowning the potential impact to warranty,
Click to expand...
Click to collapse
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed. HTC devices (and all other manufacturers to my knowledge) could always be put back into a complete factory state, providing the fault with the device wasn't such that prevented it being done, and the warranty was then honoured. With Samsung Knox, tripping is permanent.
And READ please before responding to someone. I never said I expected a warranty repair, I've owned enough Samsung devices to know tripping Knox can well result in a refusal if a handset develops a fault and I rooted my S21 Ultra knowing this. But I DO expect to be able to pay for a screen replacement if it ends up being damaged in an accident, Knox flag or not. Hence my annoyance.
Beefheart said:
Presumably YOU read my opening post before quoting and responding to it. But IT appears not.
Let me help you out. There is a substantial difference between refusing warranty repair if the handset goes back with the bootloader unlocked and/or the phone rooted, and permanently flagging a device as having been unlocked and rooted at some point so as to refuse repair even if it's returned with the bootloader re-locked and a stock rom flashed.
Click to expand...
Click to collapse
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
bromonano said:
My dear, the man says that he knows that his phone is OUT OF GARANTY and want to pay for the repair ,but samsung refuses...
Click to expand...
Click to collapse
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
dezborders said:
Try and see it from the manufacturers' point of view... they have no idea what software you have run and what root level functions you have used . .e.g. CPU overclocking, and other out of spec HW settings - things that could protentially damage the hardware.
Once you - the customer - choose to unlock bnootloader and / or root a device you give up your right to manufacturers warranty.
Don't pretend you did not know this before you did it. This was your decision so be a man and accept the consequences.
Big boys don't cry.... well maybe the Snowflakes do... ?
P.S.
Standard warning text on almost every root or ROM thread:
* Your warranty is now void.
* I am not responsible for bricked devices, dead SD cards,
* thermonuclear war, or your getting fired because the alarm app failed. Please
* do some research if you have any concerns about features included in this ROM
* before flashing it! YOU are choosing to make these modifications, and if
* you point the finger at me for messing up your device, I will laugh at you.
Click to expand...
Click to collapse
Right, so it's more a comprehension issue you have, rather than an outright inability or refusal to read? Or perhaps you not quoting the final paragraph in my last post was deliberate so you could continue with your strawman?
I'll make this simple. I'll even use bullets to make things easier.
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
There we go, nice and simple. In short, you seem to be confused between a device being repaired under warranty, and a device being repaired with the cost being passed onto the user. If it was a warranty repair being refused, this thread wouldn't exist.
I hope this helps, I really can't make it any easier to understand.
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Beefheart said:
Anyway, onto better news, the new screen assembly arrived today, and I have a genuine S21 Ultra gasket arriving tomorrow which means full IP68 should be maintained once the rear panel is put back on.
Should have it up and running by close of play by Thursday and it can't come a minute too soon. I've been on my work iPhone Xs dual simmed with an eSim for the last 10 days. Horrible phones, really makes you appreciate Android and the freedom it comes with.
Click to expand...
Click to collapse
Bad adventure indeed.
I think someone at Samsung decided that warranty void IS warranty void, no exception at all. And you got caught in this bad situation...
Maybe because of covid times, they need to be so much stricter to save manual labour time ?
I agree with you that a software non issue should not impact a hardware issue, but since when "should not" have done anything about all that ?
dezborders said:
Why should manufacturer be forced to repair a warranty voided device?
The OP made a consious decision to root and give up his rights to manufacturer support.
See my previous reply to OP expaining WHY manufacturers should not be expected to repair rooted devices.
Click to expand...
Click to collapse
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Beefheart said:
I'm NOT expecting a warranty repair, I'm fully aware my phone warranty was voided when I tripped Knox. And furthermore, it's not a warranty repair anyway given that the screen was damaged.
I AM expecting to be able to pay for a repair, with any costs Samsung or my provider incur to be passed onto myself, EVEN IF THE WARRANTY HAS BEEN VOIDED OR HAS EXPIRED.
Click to expand...
Click to collapse
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT Firsthttps://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
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This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacementhttps://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · In stock
haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
Click to expand...
Click to collapse
I read and understood the OP.... But Samsung does not want his money. They do not want anything to do with his Knox tripped phone.
If you unlock the phone the warranty is void, we all understand that bit. They will not repair under warranty because UK law would require them to respect the warranty by repairing it.
This would apply to a paid repair as well, a paid repair would come with some warranty for the repair forcing them to provide a warranty of a device that they cannot support because you chose to unlock. This creates a legal grey area for you and Samsung so their best option is to not repair it.
If you read the full T&Cs it will state that once unlocked the warranty void and no warranty can be applied to the device. Not even by a paid repair.
I stopped rooting my phones years ago because of this legal issue. Plus the constant maintenance of root is just too time-consuming.
dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
Samsung Galaxy S21 Ultra Repairs| Authorised ... - TMT Firsthttps://www.tmtfirst.co.uk › shop › samsung-galaxy-s2...
We can complete various Samsung Galaxy S21 Ultra repairs using genuine Samsung parts and approved tools. Arrange a repair online today ...
£15.00 to £279.00 · In stock
Samsung Galaxy S21 Ultra Screen Repair - Mobile Screen Fix ...https://www.mobilescreenfix.co.uk › product › samsun...
This can result in only a few days turnaround making us the fastest screen repair company in the UK! All repairs come with our warranty. Related products.
£275.00 to £305.00 · Out of stock
Samsung Galaxy S21 Ultra 5G Screen Repair and Replacementhttps://wefix.co.uk › SM-G998B-repairs
WeFix can repair your Samsung Galaxy S21 Ultra 5G Screen at your location - at home or at work. Booking online is quick and simple, with same day repairs ...
Original Genuine Samsung Galaxy S21 Ultra 5G Front Screen ...https://mobitech-sheffield.co.uk › product › original-ge...
We only use Genuine Samsung replacement parts for this repair. Please note: The glass screen and lcd in this particular device are a bonded unit, therefore we ...
£305.00 · In stock
Click to expand...
Click to collapse
You are absolutely correct. People are bashing you because you did come across a bit arrogant, but your reasoning is spot on.
I understand the OP frustration, however, if you look at it from the manufacturer's point of view, you will understand why they don't do it. They don't want to be liable for any other damage that may have been caused by improper use of su access., such as (and especially as) CPU/ GPU overclocking.
The first thought that comes to mind as a customer is: "But I'm paying for it, don't they want my money???" The simple answer is: NO! They DO NOT want your money, it is not worth the trouble of after services support and possible suing in case what I mentioned above happens.
I sympathise with your situation, but Samsung is not wrong here. As dezborders mentioned, look for a third party repairer as they will most likely not care about this, it will cost you less and if you go to a reputable shop, it will be the same level of service as Samsung would deliver.
haobiao009 said:
Man... you really need to learn to read before you post. The OP is not requesting a warranty repair. Instead he's offering to pay for their service.
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Hi all,
snaptube vidmate
My alarm continues going off at the equal time despite the fact that i've grew to become it off. I'm the clock settings all alarms are off. I suppose an antique alarm could hav been restored drum backup from my Samsung account after I first were given the smartphone. Is there a way to disable the rogue alarm. Please assist as I absolutely do not want to manufacturing facility reset the telephone.
Thanks!!
Beefheart said:
It's been in place for years now, but this is the first time I've fallen foul of it. After 6 months back in 2016 my S7 Edge developed the dreaded green line down the display screen fault that was common with the early generations of curved Samsung displays and I sent it back for repair despite my Knox flag being tripped. They replaced it with a brand new phone free of charge. I can only presume they're now being a log more vigilent.
The upshot is that, in the UK (not sure where other countries stand with this), if you root any Samsung handset, don't expect a repair to be performed by any approved Samsung repair center. And that includes paid repairs. You need to source the part and do it yourself. This isn't too bad for the more modular parts like screens. But I'm not even sure some of the other parts are even available to buy if your S21 Ultra develops a more serious fault. It looks like someone could easily end up with a brick they can't repair or even pay to be repaired.
So nice one Samsung, you're no better than Apple these day.
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Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
Limeybastard said:
Doubt it. Having a broken screen replaced under UK consumer laws cannot be denied because Knox is tripped. You got shafted by the rep talking tripe.
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Think there was more to it than that. I got the phone back and it was clear when I removed the back to replace the assembly myself, it had already been opened as the gasket had been removed. I suspect they removed the back and were about to perform the repair but then saw the warranty void flag and simply decided they'd rather not bother fixing it even for a cost, the Knox flag was just a convenient excuse.
dezborders said:
Nope I totally understood the OP.
- I know you accept you voided your warranty and I know you expect/want to pay Samsung to repair your phone.
However lets take the analogy a bit further. Lets say Samsung repairs your phone and charges you £200 for the work.
1 week after you get your phone back, a new fault appears.... lets say a CPU fault.
- did Saumsung engineer cause the new fault
- did a rooted ROM overclock CPU or disable thermal CPU throttling protection cause heat damage to the CPU
- "my 8 year old son dropped and cracked it" ... perhaps impact with the floor also cracked the motherboard
- is this a random manufacturing fault (but your warranty is already void so do you expect Samsung to replace the motherboard)?
Whichever of the above is the casue of the new fault.... do you expect Samsung to repair the new fault?
...And will you pay again for 2nd repair or post a complaint on XDA Forums that Samsung broke your phone during 1st repair?
The reason Samsung and other manufactureres void the warrranty after bootloader is unlocked or custom SW is flashed, is quite simple. They dont EVER want to touch your device again as they cannot be 100% certain what - if any - damage may have been inflicted on the hadware by running unofficial firmware.
Why dont you just take your phone to an independent phone shop and pay them to repair the damage?
Your warranty is voided anyway so why Pay Samsung a (probably) higher repair cost than offered by 3rd party phone shop?
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Here's an easier scenario:
He opens it and makes a mistake and now has to replace the motherboard because it was his fault.
No more tripped knox
Half the time they dont even repair the phone right away and just send you a different repaired one and he wouldnt be able to do it in this situation.