P20 Pro Random Reboot / Self Restart - Huawei P20 Pro Questions & Answers

Hi All, I have been experiencing random reboot on my device P20 Pro. I have already cleared system cashes but still the reboot happens. Does anyone of you experience it as well? Is there any way to fix it? Thank you

Had this occasionally with every android phone I've ever had. Nothing to worry about unless it starts doing it very regularly and even then a factory reset should sort it. Unlikely to be a hardware issue.
One or more apps have likely crashed in the background and caused a Kernel Panic, causing the phone to reboot...a bit like a Blue Screen of Death on a PC.

colthekid said:
Had this occasionally with every android phone I've ever had. Nothing to worry about unless it starts doing it very regularly and even then a factory reset should sort it. Unlikely to be a hardware issue.
One or more apps have likely crashed in the background and caused a Kernel Panic, causing the phone to reboot...a bit like a Blue Screen of Death on a PC.
Click to expand...
Click to collapse
Thanks for responding. It happens like 2 times a week. Is it normal? I don't have such a problem on my HTC U11 if I recall correctly.

Teezj said:
Thanks for responding. It happens like 2 times a week. Is it normal? I don't have such a problem on my HTC U11 if I recall correctly.
Click to expand...
Click to collapse
Don't get it quite that often, but it depends what apps i'm running etc. Are you rooted?
Might be worth a reset just to clean things up.

colthekid said:
Don't get it quite that often, but it depends what apps i'm running etc. Are you rooted?
Might be worth a reset just to clean things up.
Click to expand...
Click to collapse
Nope it's not rooted. Yup I guess I need to perform a reset on my device.

I just reset my phone. I will monitor it for now. thanks for the help

Happens to me too, about twice a week. Very unlikely to be a hardware issue, since I've had it happen on two different P20 Pro phones. Factory reset does not work.
So now I'm removing one app at a time... Fitbit was not the culprit. NEXT!
---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------
If someone with this issue wants to compare apps privately, I'm up for that. My e-mail is my username here + gmail.

France24 was not the culprit.
Event logger app tells me the system kills the Huawei Mobile Services and Messages (sms) apps quite often, even right after restart. Did not happen just before reboot though, nothing did.

Had this happening to me since 128 update, about 2-3 times a week. Pretty annoying to be honest.

My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.
However, no issues when using Google 2 pixel.

Bouncetheking said:
My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.
However, no issues when using Google 2 pixel.
Click to expand...
Click to collapse
What was the reason for replacing the motherboard? Was it due to the auto restart/reboot problem or some other fault? Thanks

Lexidh said:
Happens to me too, about twice a week. Very unlikely to be a hardware issue, since I've had it happen on two different P20 Pro phones. Factory reset does not work.
So now I'm removing one app at a time... Fitbit was not the culprit. NEXT!
---------- Post added at 07:44 PM ---------- Previous post was at 07:41 PM ----------
If someone with this issue wants to compare apps privately, I'm up for that. My e-mail is my username here + gmail.
Click to expand...
Click to collapse
After I factory reset my phone, the auto reboot problem does not arise that often. I think is a software issue.... I will be sending my phone in to service.

Bouncetheking said:
My phone still reboot itself once or twice a day after motherboard replacement. Previously can be multiple times like 5 or 6 times.
However, no issues when using Google 2 pixel.
Click to expand...
Click to collapse
You wouldn't expect it on a Pixel phone as it is optimized from head to toe

I'm also seeing this issue since the last firmware update. There's no common denominator. It happens when updating Facebook statuses, replying to texts, interacting with notifications and even trying to reply to this post. I'm loathed to do a factory reset as it takes me ages to reset my phone back up. I've reached out to Huawei on twitter to see where that gets me.
Sent from my CLT-L09 using Tapatalk

I wiped my cache yesterday but this hasn't made a difference.

craigc8801 said:
I wiped my cache yesterday but this hasn't made a difference.
Click to expand...
Click to collapse
It won't make any different even after you factory reset the phone. Haiz I believe it is due to the software that caused the phone to auto reboot.

Are any of you running gboard as your keyboard. It's quite often that I'm using the keyboard I'm seeing the reboots?

So since changing gboard to manually managed the phone as been more stable. This might be famous last words but I've seen no reboots for the last 3 days.

craigc8801 said:
Are any of you running gboard as your keyboard. It's quite often that I'm using the keyboard I'm seeing the reboots?[/QUOTE
I'm using Gboard as well. I have yet to experience auto repair when using Gboard. For my case the reboot happens randomly.
Click to expand...
Click to collapse

Just to update, I actually serviced my phone with Huawei last week and got it 2 days back. It seems like they didn't solve the issue for me. The random c just started yesterday again.
Can we say it's a software / firmware issue that is causing the random reboot?
Do share your experiences on your P20 Pro.

Related

Touch less Control Bug?

Is there a Touch less Control Bug?
Whenever I use it my phone turns off after displaying the result & i then have to hold down the power button for about 10 secs before the phone will reboot.
Anyone having similar problems?
I have updated to the latest TC version.
Ta
No One?
Nope, first time heard of this problem. Try clearing out the cache, uninstalling updates, and reinstalling it.
jhnl33 said:
Nope, first time heard of this problem. Try clearing out the cache, uninstalling updates, and reinstalling it.
Click to expand...
Click to collapse
Thanks.
That was the first thing I tried
@home said:
Thanks.
That was the first thing I tried
Click to expand...
Click to collapse
Was it doing this on previous versions of TC?
jhnl33 said:
Was it doing this on previous versions of TC?
Click to expand...
Click to collapse
not that i noticed but I uninstalled the updates & cleared out and it does it on previous version as well now
@home said:
not that i noticed but I uninstalled the updates & cleared out and it does it on previous version as well now
Click to expand...
Click to collapse
hm, perhaps its a problem with google now and not TC. What if you do the same with google now? uninstall updates, clear cache, reupdate.
jhnl33 said:
hm, perhaps its a problem with google now and not TC. What if you do the same with google now? uninstall updates, clear cache, reupdate.
Click to expand...
Click to collapse
It seems to be Google now. I uninstalled updates & launched Google search, after I get results if i press home button or screen of the phone shuts down.
Well I have reset the phone & installed my apps again & the same thing is happening.
Not sure which app could be causing the problem.
I'm slowly loosing interest in this phone. I really liked it but now it's becoming a pain in the ass.
@home said:
Well I have reset the phone & installed my apps again & the same thing is happening.
Not sure which app could be causing the problem.
I'm slowly loosing interest in this phone. I really liked it but now it's becoming a pain in the ass.
Click to expand...
Click to collapse
Well, it seems like you're the only one with this issue; thus it must be some sort of defect. Call up your service provider/moto to get a replacement.
Personally, I think no other phone (even the new htc one) comes close to the satisfaction I get using the Moto X. Best of luck with whatever you do with your phone!
Well I didn't solve this problem. It only occurs on the Moto x.
So I've resigned it to scrap heap.
Lesson learn't. No more Motorola for me.
@home said:
Well I didn't solve this problem. It only occurs on the Moto x.
So I've resigned it to scrap heap.
Lesson learn't. No more Motorola for me.
Click to expand...
Click to collapse
I fail to see how this is Motorola's fault. You probably had an app or setting interfering with Touchless Control.
Arak-Nafein said:
I fail to see how this is Motorola's fault. You probably had an app or setting interfering with Touchless Control.
Click to expand...
Click to collapse
I think it was more to do with Google search somehow. But it only happened on this device & even when I had nothing else installed.
@home said:
I think it was more to do with Google search somehow. But it only happened on this device & even when I had nothing else installed.
Click to expand...
Click to collapse
Well, I had a similar issue, except the phone would shut off after saying my password. (It will prompt you to say or type your password if you have one set). I forget what the problem was(I think it was something to do with a combination of immersive mode, windowed apps, and altered DPI settings) but even after uninstalling & wiping it still persisted. I ended up having to wipe the device & start over to get rid of it. So, there's that.

Random Reboots

Anyone else suffering random reboots? I have got my Note 8 N950F for a few days now and sadly have to notice that I see random reboots from time to time. Sometimes I saw the Samsung boot logo, sometimes i noticed it because I hat to enter my PIN after reboot. For now it seems to happen once or twice a day. Quite annoying.
motorpsycho01 said:
Anyone else suffering random reboots? I have got my Note 8 N950F for a few days now and sadly have to notice that I see random reboots from time to time. Sometimes I saw the Samsung boot logo, sometimes i noticed it because I hat to enter my PIN after reboot. For now it seems to happen once or twice a day. Quite annoying.
Click to expand...
Click to collapse
No issues here on N950U
Sent from my SM-N950U using XDA Labs
Rogue app?
Sounds like something installed is not agreeing with your device. Usually thins can get tangled up when you do a restore from an old back up for example.
Did you have an older model note device that you restored form perhaps?
I'm using a T-Mobile variant ands no such issues.
As an aside, there is an option in the phone (you may already know this) that will restart the phone at a setting you setup.
Maybe also try clearing cache on your device?
Did you disable a lot of stuff with a package disabler?
A couple of mornings now I've woken and my phone asks for a password because it restarted overnight. I haven't experienced a crash or reboot yet, but something seems to be happening overnight.
wnp_79 said:
Did you disable a lot of stuff with a package disabler?
Click to expand...
Click to collapse
No, nothing. Software was installed by transfer via Google account from Note4 with Lineage OS.
motorpsycho01 said:
Anyone else suffering random reboots? I have got my Note 8 N950F for a few days now and sadly have to notice that I see random reboots from time to time. Sometimes I saw the Samsung boot logo, sometimes i noticed it because I hat to enter my PIN after reboot. For now it seems to happen once or twice a day. Quite annoying.
Click to expand...
Click to collapse
Do you have Substratum installed? I installed Swift Dark and noticed what I call mini reboot, phone would lock up for a second and just the carrier label came on and everything was fine again. Was using the S8 for my Substratum setting and I guess the Note 8 isn't compatible yet. Uninstalled most of the layers and haven't had a reboot since.
motorpsycho01 said:
No, nothing. Software was installed by transfer via Google account from Note4 with Lineage OS.
Click to expand...
Click to collapse
Ive seen people that posted having random reboots being that they transferred a backup to the new device.
There's something to be said in a fresh manual install into a new machine with new guts and firmware/builds....
My Note 8 just randomly rebooted itself this morning for the first time. I have had my phone since September 7th. After the reboot it has been fine but shortly before it rebooted it quit functioning altogether. I think I will go in and clear the cache when I get to work.
Sent from my SM-N950U using Tapatalk
Not for me but apparently Adhell / adhell 2 etc casues reboots on Note 8
So if you use that then thats the reason why
Mr.Ash.Man said:
Not for me but apparently Adhell / adhell 2 etc casues reboots on Note 8
So if you use that then thats the reason why
Click to expand...
Click to collapse
I have absolutely no clue what that is I am assuming it's a nap? And no I don't use that I also haven't rooted my phone and I bought it through T-Mobile. I will clear the cache when I get to work
Sent from my SM-N950U using Tapatalk
amyf27 said:
I have absolutely no clue what that is I am assuming it's a nap? And no I don't use that I also haven't rooted my phone and I bought it through T-Mobile. I will clear the cache when I get to work
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Its a system wide ad-blocking app that does not require root
My note 8 n950u1 has rebooted multiple times, but not in one day. It has restarted for the third time (ever) this morning. The first time was Gmail, second was Facebook, and this third time was Gmail again. My best guess is it might be a ram glitch because it seemed to happen when the app was trying to do a lot. Now, I have no idea if this is true, but it is my best guess. At first I thought it might be because of the snapdragon but seeing how others on an f varient with the exynos chips are rebooting too, that theory is shut down.
Could be apps like others pointed out. 2nd option the battery? But due to how new this phone is, I doubt that. In my past phones it was old bad batteries.
Not a single random reboot since day one, I got my note 8 on 22 Nov 2017, I dont use substratum or adhell, but I installed bk disabler and blocked all bixby, microsoft, google music, video, books, all carrier trash, almost all samsung stuff in "bloatware section", also disabled many services in a lot of apps, I am running naptime, greenify and hibernator, so far, all working fine
SM-N950F here same problem.
Mine ended up random rebooting four times from Sept 7 through about Feb 1. Then about two weeks ago, it completely froze, then decided the port was wet and wouldnt charge at all (port wasn't wet). tried a few things, then did a factory reset, where it actually rebooted probably 20-22 times (well, during the reboot process, the black screen with Samsung flashed probably 20 times).
Needless to say, I talked with Samsung and then TMobile. Got a replacement and it's been great since.
Can't believe it's now been over 5 months since I first got my Note 8. Even counting the replacement, I still LOVE this phone.
Sent from my SM-N950U using Tapatalk
It seems Oreo Update has fixed this, at least for me. No unwanted reboots since a few days.
Motorpsycho said:
It seems Oreo Update has fixed this, at least for me. No unwanted reboots since a few days.
Click to expand...
Click to collapse
Thanks for the update, please keep us up to date even if you continue to have no problems under Oreo. BTW, I have the exact same problem (using N9500 dual SIM with Samsung processor as opposed to Qualcomm) as you but do not have Oreo available yet. I'm getting the restart message every few days and its always after the phone has been idle, usually overnight. Its asking for a PIN due to restart as I use face recognition. Also I transferred over data from a Note 3. Want to ask you, did you try to wipe the phone completely as a solution to the restart problem (before Oreo became available)?
Thanks so much in advance!
I am still waiting for oreo OTA, but after almost 5 months, I have not had a single random reboot or freezing, even though I have a bunch of stuff disabled

Nokia 8 Sudden Restart occurred Randomly

To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
godofknife said:
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
Click to expand...
Click to collapse
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Toedwarrior said:
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Click to expand...
Click to collapse
Did that. Didn't work. Only by freezing this Google play services, does the Bootloop stop happening. The consequences are the any app that uses Google play services like YouTube will not run well.
Also, I tried installing Gapps using TWRP flashing via zip. But that doesn't solve the problem. Why.....
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Just_Rise said:
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Click to expand...
Click to collapse
No. Never open Stock camera. Just any apps that have something to do with google play services.
Do you use sd card? because i have the same problem here
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
This happens with me..on camera and games
---------- Post added at 08:13 AM ---------- Previous post was at 08:12 AM ----------
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
Exactly my issue
JistunB said:
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
Click to expand...
Click to collapse
I solved my problem, i brought my phone to Nokia care center and they replaced my battery with the new one. Thats battery problem, thats all.
May I ask what was the cost of battery?
I just downgraded to Nougat 7.1.1 and for now, the issue of restarting is gone !
Please confirm that if someone is on Nougat.
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
vinslin said:
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
Click to expand...
Click to collapse
I was on Pie, from where I downgraded to Oreo the problem persisted, then I downgraded to Nougat and the issue is the same, I play a game or video it starts to stutter, even if the video is streaming online or downloaded and being played from memory/rom. I initially thought it was software issue but it seems that I was wrong, I wasted too many hours and bandwidth just downgrading. Now the issue is that I have voided my warranty by unlocking the bootloader, what are my options? as someone said they have gotten the battery replaced. How much does it costs? I am 100% convinced that its battery related issue as when I plug my phone in the charger then all goes fine.
Using Nokia 8 (TA-1004)
My phone started having the same trouble a couple of months ago, it all started with the camera app. Now things are so bad that as sOon as I enter security pin and the home screen appears, the phone restaerts...and it keeps happening until I plug in the charger. This happens even when the battery is 95%. Can't even touch it!!!
I was so excited to get this phone, although everyone told me not to... but I was in love with it... and "Grief is the Price we pay for Love", right?
How could the battery get so weak with average use in just 9-10 months? And how could so many users start experiencing the same problem all at once?
Any help shall be appreciated!
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
I have the same problem with Nokia 8 . Sudden restart and issue with sound at times. Anyone knows the reason, and the fix for it would be appreciated
restart proble
yozil said:
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
Click to expand...
Click to collapse
i have the same problem and after having knowledege about it,i came to a point that this is a software issue as it contains bugs. .
I have the same problem too .
I noticed it a couple of months ago but It could've start long before and I just didn't noticed it.
With Oreo I'm quite sure it never happened.
Reboots randomly once a day (more or less) it happened just 10 min. ago,the phone was on the desk close to me so I had the opportunity to observe it "live"...it was in standby and no app was apparently running .
Quite strange anyway,I'm pretty sure it's a software issue;the battery seems still in health (no unmotivated drain).
Nothing dramatically serious anyway,just strange...there must be a way to fix it...
---------- Post added at 05:14 PM ---------- Previous post was at 05:03 PM ----------
midomashkel said:
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
Click to expand...
Click to collapse
Following your advice,I just tried changing at the voice" app/backgroud processes" in Developer mode from "standard" to " allow max 4 processes";I don't know what's intended for "standard" value but something should change...let's see and x fingers

Pixel 4XL and Google Photos - Exteremly Sluggish

Google Photos VERY Slow On Pixel 4 XL 0 Replies 0 Upvotes
I’ve been having some poor performance out of my Pixel 4XL and Google Photos and I am not sure what is causing it.
There are several things going on…
· When taking a photo, there is a significant delay before you can see it in Google Photos.
· If I take a photo, the “processing” of it can take 10-30 seconds, more so on portrait mode and it will produce a black screen fore as many or longer seconds.
· If I take a screenshot and immediately try to open, it again, 10-30 second delay.
· Editing a photo or screen shot produces the same 10-30 delay.
· Bulk deleting photos can take a long time and leave little placeholders for the photos.
· Sometimes just going into Google Photos, it can leave placeholders for several moments of time.
Troubleshooting So Far
· Cleared cache and data.
o This resulted in taking Google Photos hours to recache my photos in the app.
· Safe Mode
o Loaded safe mode and cleared cache and data and then rebooted.
o Still took hours to recached.
o Performance improved for a while but then poor performance returned.
· Factory Reset
o Factory reset provided short term relief but problem returned.
· Different Pixel 4XL
o A second, new Pixel 4 XL resulted in the problem returning.
What could this be? I would think since this happened after factory reset and new phone that it is a Google Photos problem? Could it be another app doing this?
I do have a Note 10+ that I am going to give it a good run through to see if the problem is there too.
Really want to get this fixed as I prefer the Pixel.
Thanks…
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.
garak0410 said:
I am stock and that makes sense. I fired up my Note 10+ with hardly any other app installed and Google Photos is fast. Hmmm...I can't imagine what app it would be but I would assume a photo or video app first.
Click to expand...
Click to collapse
Do a factory reset with a clean install. See how it runs before adding any 3rd party apps. If everything is good start adding them back a few at a time starting with your must have apps. It will take a little time but the problem app should show up.
UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.
garak0410 said:
UPDATE -
It is interesting in that I can take photos of all kinds for about a minute or so and then this sluggish problem starts in. I wait a little while and it works "as normal" for a while and then kicks in again...if I click on a photo within the camera app after taking it to watch it "process", if it blanks the screen, I know the problem has returned.
I've deleted a bunch of apps and still got the same problem...I guess I'll schedule a factory reset this weekend but I find it odd that this happened on two different Pixel 4 XL's but can't reproduce it on my Note 10+...for sure an issue with Google Camera / Google Photos and perhaps my account if it isn't a rogue app.
Click to expand...
Click to collapse
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices
murphyjasonc said:
Are you stock or rooted? It could very well be an app causing your issue. My wife had a similar problem with her 4XL. I had to factory reset and install her apps a couple at a time until I found the culprit. I can't remember what app was causing the problem but it was something that she didn't really use.
Click to expand...
Click to collapse
OnePlusAim said:
That's interesting I have 3 Pixel 4 xls and a Pixel 3a XL I'm testing this on and I haven't experienced this on and of these devices
Click to expand...
Click to collapse
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.
garak0410 said:
Well, I thought that was it...it worked flawlessly for several days and it is back again...you can take several photos for a while but then the preview of the photo will go black for 20 seconds up to 2 minutes. I guess a factory reset is in store but considering this happened on two different Pixel's, just not sure what would be causing it because I so thought I had found the cause.
Click to expand...
Click to collapse
Before a reset try to use the phone in Safe mode i guess.
garak0410 said:
I think I may have found the culprit as so far, I've not been able to reproduce the problem since doing this...
I sideloaded Google Playground Stranger Things and The Last Jedi, since I love them but they are no longer available to download. It was one of the last things I tried to uninstall and the only other app I could think of that uses Google Camera. So far, the problem has gone...
It was odd that it would also affect Google Photos and cause constant sluggishness.
Click to expand...
Click to collapse
100rabh7791 said:
Before a reset try to use the phone in Safe mode i guess.
Click to expand...
Click to collapse
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.
garak0410 said:
I booted into safe mode and problem continues...camera (when viewing previews or watching ir process) and Google Photos (waiting on on photos to appear) results in very long delays. I guess I can try a factor reset but I'm afraid it will come back.
Click to expand...
Click to collapse
Do you have slow internet?
100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up
garak0410 said:
This happens no matter the connection...my latest tests came from this kind of speed:
182 Down
173 Up
Click to expand...
Click to collapse
Okay! Do you have any beta apps installed? And what external apps do you use?
Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.
garak0410 said:
Here's an update...
I decided on a factory reset. I was a little more judicious on reinstalling apps so did a little at a time...it worked fine until yesterday and the dang sluggish problem returned. The only apps I installed the day before this happened again were Office (the new Office Suite App) and GroupMe. I removed them both, rebooted and the problem persists.
I also made sure no Beta apps of any kind were installed.
At this point, since this happened on two separate Pixel's and not my Note 10, there has to be something going on between Google Camera, Google Photos and my Google Account. I almost don't want to contact Google because they may give me the same "do this or that." This is actually a debilitating problem, so I may have to switch to the Note 10+.
Click to expand...
Click to collapse
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.
100rabh7791 said:
Do you have slow internet?
Click to expand...
Click to collapse
100rabh7791 said:
It's weird because it works fine initially and then the problem arise. I am still not sure whats causing it. because if it was something between google apps then it should have been from the very start.
Click to expand...
Click to collapse
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.
garak0410 said:
I did PIxel Support on the phone and got a case number and all but all they did is they are checking with a higher support like 3 times and then said they would get back to me in email...didn't even try to screen share or get logs.
Click to expand...
Click to collapse
You need to threaten them and ask for their supervisor and make a case like you are frustrated because of it due to lockdown and they need be quick on their response. It works

Phone randomly reboots or powers off

Running latest stock firmware and at least once a day my phone reboots automatically. Auto restart is turned off. I have it on the table and next thing it just reboots. One time this week it turned off completely. Has anyone else experienced this and or know of a solution? Thanks
I cannot confirm anything you describe. It's either caused by a bad or disabled application or possibly faulty hardware. Test your phone at Safe Mode to see if the restarts stop. If so, you need to find out which app is causing it.
Fix an Android device that's restarting or crashing - Android Help
Try the following steps if your phone has any of these problems: Randomly reboots or restarts Shuts down without restarting Restarts constantly: Go to the Advanced troubleshooting section.
support.google.com
Why Does Android Randomly Restart? - Technipages
I provide a list of things you can try if your Android device seems to randomly restarts for no apparent reason.
www.technipages.com
hallo dare said:
Running latest stock firmware and at least once a day my phone reboots automatically. Auto restart is turned off. I have it on the table and next thing it just reboots. One time this week it turned off completely. Has anyone else experienced this and or know of a solution? Thanks
Click to expand...
Click to collapse
Can confirm. It happens to me as well. Not everyday. It is completely random. Happened twice today. After I charged it. Don't know if charging it is connected somehow to the issue. Every android phone I buy just has some odd quirks. No more. After this one I'm done. You barely see any problems like this with an iPhone.
hallo dare said:
Running latest stock firmware and at least once a day my phone reboots automatically. Auto restart is turned off. I have it on the table and next thing it just reboots. One time this week it turned off completely. Has anyone else experienced this and or know of a solution? Thanks
Click to expand...
Click to collapse
You using a SD card? If so try pulling it.
If you did any firmware update flashes since getting it, factory reset.
At least clear the system cache...
A hard reset may also get it.
@hallo dare
@mehigh95
Then check your Android System WebView version according this article:
Here's how to fix those mysterious Android WebView crashes
Download it from the Play Store or APK Mirror now
www.androidpolice.com
Thanks to all for the replies. Something i have noticed (and i hope i don't jinx myself now) is that since i turned off the "auto optimise daily" feature, i haven't had a single reboot or power off.
hallo dare said:
Thanks to all for the replies. Something i have noticed (and i hope i don't jinx myself now) is that since i turned off the "auto optimise daily" feature, i haven't had a single reboot or power off.
Click to expand...
Click to collapse
Yeah leave that junk turned off... power management is known to cause erratic behavior as well.
How it's going with the random reboots? Do you still have a problem or turning off "auto optimise daily" fixed it?
lanant said:
How it's going with the random reboots? Do you still have a problem or turning off "auto optimise daily" fixed it?
Click to expand...
Click to collapse
It still happens.
mehigh95 said:
It still happens.
Click to expand...
Click to collapse
This is not normal behavior.
If it's under warranty now might be the time... at least get the documentation started.
Have you cleared the system cache?
Try in Safe Mode as pointed it maybe a 3rd party apk; power management apps and 3rd party launchers are prime candidates. Anything that runs in the background when the screen is off.
Factory reset time...
If that doesn't get try replacing the sim card and removing the SD card if any.
If you still can't find it try reflashing the firmware.
It maybe a hardware failure... and intermittent ones can be the hardest to track down.
lanant said:
How it's going with the random reboots? Do you still have a problem or turning off "auto optimise daily" fixed it?
Click to expand...
Click to collapse
I think it actually turned out to be Nova launcher causing the problem. I uninstalled it and turned back on auto optimise on Saturday and i haven't had a reboot since.
hallo dare said:
I think it actually turned out to be Nova launcher causing the problem.
Click to expand...
Click to collapse
Nova launcher premium or free and what version?
I'm using Nova Prime, I haven't noticed any reboots but there has been occasions where the fingerprint scanner was switched back to code unlock like it had just booted up. I'll check up time if it happens again.
Latest free from Play store. 6.2.18.
I might try amd reinstall it later to see if the issue reoccurs, but there has been no reboots since i uninstalled it thankfully.
_jis_ said:
Nova launcher premium or free and what version?
Click to expand...
Click to collapse
3mel said:
there has been occasions where the fingerprint scanner was switched back to code unlock like it had just booted up.
Click to expand...
Click to collapse
This is normal security behaviour in Android and it happens every few days. It has nothing common with used launcher.
hallo dare said:
Latest free from Play store. 6.2.18.
I might try amd reinstall it later to see if the issue reoccurs, but there has been no reboots since i uninstalled it thankfully.
Click to expand...
Click to collapse
Ok, was it configured from scratch or via imported configuration from previous phone?
hallo dare said:
Latest free from Play store. 6.2.18.
I might try amd reinstall it later to see if the issue reoccurs, but there has been no reboots since i uninstalled it thankfully.
Click to expand...
Click to collapse
Might want to quit while you're ahead. A buggy 3rd party launcher is a sure fire way to crash and burn a Android OS. Boot looped twice by one on my stock Note 10+.
Take any noticable instability seriously...
blackhawk said:
Might want to quit while you're ahead. A buggy 3rd party launcher is a sure fire way to crash and burn a Android OS. Boot looped twice by one on my stock Note 10+.
Take any noticable instability seriously...
Click to expand...
Click to collapse
No doubt you're absolutely right about that, but on the other hand, with the Nova launcher, it's not normal behavior. Nova is rock solid, I've used it for years on various devices, and there's never been a problem.
_jis_ said:
No doubt you're absolutely right about that, but on the other hand, with the Nova launcher, it's not normal behavior. Nova is rock solid, I've used it for years on various devices, and there's never been a problem.
Click to expand...
Click to collapse
While I found that it's not better than the native One UI launcher, Nova Launcher didn't boot loop my 10+ into oblivion... lol, a definite plus.
What I found was it was slower and that I lost some features I liked with One UI. It used a lot more battery but some of that was due to tweaking it, but even when I wasn't adjusting it's settings it's battery usage was high. One UI unlike some of Sammy's past launchers is a fast and very stable launcher... hard to beat.
Samsung's are very customizable in their stock configuration, other makes not near as much so.
So yeah I get why you might want use a 3rd party launcher and Nova is at the top of the candidates. Not being at the mercy of every new flavor of OS and native launcher is also more harmonious and productive... so yeah, I get it.
I don't use Nova launcher and I have random reboots. What I' ve noticed is that the reboots were happening when I wasn't using the phone for a while. Also when the phone turned back on an application was active in notification curtain. In the beginning it was TuneIn although I had it force stopped from settings everytime I was using it. After I uninstalled it I didn't had any incident for quite a while. Two days ago I had a lot of reboots in a day. The app working after the reboots was always Samsung Accessory Service, I have Galaxy Watch 3 also. My guess is that the UI is trying to kill an app and it crashes. When I find some time I 'll try a factory reset with fresh install cause my current set up is based on settings from my previous phone (LH V30).

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