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I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium
If you bought it from a shop then return it, since it's not normal.
Dsteppa said:
If you bought it from a shop then return it, since it's not normal.
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I have no warranty .. it costs €10 a month extra
gFrenken97 said:
I have no warranty .. it costs €10 a month extra
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Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app
magikmichael said:
Thats strange.... I think you mean insurance. That costs money and that is not what they meant here. Warranty is given by Sony if you bought the phone in an (authorized) store. So if you have a receipt you can go back to the store you bought your Z and claim warranty. The store will send your phone to repair center and they will fix it free of charge.
Sent from my C6603 using xda app-developers app
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My warranty is void because I already rooted the phone .. xD
gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
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But rooting has nothing to do with a faulty backplate. So I still think Sony will repair your phone. Maybe you should try to contact them via Xperia Care chat support.
Sent from my C6603 using xda app-developers app
gFrenken97 said:
My warranty is void because I already rooted the phone .. xD
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Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.
Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z
aSt00z0 said:
Just take it back, dependant on the carrier, they'll probably just replace it there and then (if you have the box and receipt).
They wouldn't notice it's rooted unless you have installed a custom ROM.
I work in an O2 shop in the UK and we have a 14-day fault swap policy. I assume most carriers are the same.
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But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
Sniper Spr3e said:
Under Eu legislation a shop has to give 2 years fault warranty its not a well know thing though so keep arguing and threaten lawyers then they will just replace
Sent from my Xperia Z
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...if you can prove it is a manufacturing defect (which this case should certainly fall under).
They are not legally required to cover things that can be caused by software errors, such as burning out a processor due to overvolting, increasing the wifi antenna power too high, nuking the baseband bootloader, etc.
gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
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I swapped and recycled rooted phones myself and had no issues what-so-ever.
I can only say this for O2-UK.
Take it to the carrier and don't mention the root or leaked firmware at all. I'd think they wouldn't look twice other than at the actual casing.
gFrenken97 said:
But I have a leaked 4.2.2 firmware and an unlocked bootloader, are you sure they don't check it?
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You can always remove root and unlock your BL (If you have saved your TA)
gFrenken97 said:
I recently bought an Xperia Z, but the glass back plate is a little bit caved in at the bottom, it's flush in the middle and it sticks out a little at the top, is this common? Has anyone had a similar problem? It really bothers me even though it's not visible ..
Sent from my C6603 using xda premium
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It's an indication that the adhesive holding the glass is starting to fail. Caused by the heat generated by the phone itself.
http://forum.xda-developers.com/showthread.php?t=2304680
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
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I've received replacements device's a few times. Every time I received one its in mint condition. I never saw even the tiniest of scratches anywhere on the device. You should definitely call the warranty department and let them know you want another device and explain to them why you are making the request.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
Yep I just got a Galaxy S 4 Active warranty refurb. It looks brand new.
That reminds me, I need to mail the old one off.
thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
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Flawless condition. However, I only received the main phone: no battery, back or stylus. (I'm assuming that's normal)
thatpimp007 said:
For those of you who have gone through the AT&T Warranty Replacement process, what condition did your refurbished phone come in?
I'm asking because I just received a replacement request and there are a bunch of scratches on the screen. I thought refurbished meant "like new" quality but just wanted to ask the others on the board to see what your experience was.
Thanks in advance.
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My replacement was brand new. It came in a sealed box and the phone had the plastic on it and everything. I don't know if you have a deductible, but mine was $200 and for $200 I'd better get a brand new phone...
I loved the feeling and sound of pulling the screen protector off of a new phone.
I got 2 replacements phones the first one was in a box and in immaculate condition but had an issue with ram partition, they sent me a second phone that was wrapped up in plastic and had a couple of fine scratches on the screen.
Sent from my SM-G900A using XDA Premium 4 mobile app
Refurbished phones should typically be in like-new condition. There should not be any scratches on it. Return it.
Thanks everyone. That's what I pretty much figured.
Called AT&T and complained. Another refurbished one is in the mail. Hopefully this one is in better condition.
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
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Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
thatpimp007 said:
Yes, I was able to root my replacement phone using TowelRoot and also install SS, just to make sure.
I'll have to Odin back to stock though before I send it back for the other replacement without scratches.
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How do you plan on using odin to revert back to stock?
440bro said:
How do you plan on using odin to revert back to stock?
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I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
thatpimp007 said:
I could be wrong but I believe you can use @designgears one-click method:
http://forum.xda-developers.com/showthread.php?t=2619941
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
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The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
440bro said:
The link you posted is to the leaked software ending with MLG. That is not official software and if any warranty department checks this you would instantly be voided.
Best buy would be your only hope.
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Good catch. Is there another way to revert to stock before sending back in?
thatpimp007 said:
Good catch. Is there another way to revert to stock before sending back in?
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You can restore your nandroid backup to the stock slot. Remove any apps requiring root access. Remove safestrap, then un-root.
thatpimp007 said:
Or worst case scenario, just take it to Best Buy Samsung Center and have them do restore the phone for you.
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I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
Went to the Bestbuy store and the Samsung reps helped me reflash to the stock firmware. No questions asked. I handed her the phone and she plugged it to her pc and flashed it without checking anything on my phone. Flashed only took like 5 minutes. I'm back to stock.
redh0rse said:
I spoke to my local Best Buy store associate yesterday and he said they'll do it if the phone was purchased there.
Sent from my SGH-T999 using xda premium
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I've had a phone restored to stock by Best Buy before that wasn't purchase there.
I don't think they have a set policy. It just depends who you talk to and if they are cool or not.
redh0rse said:
Has anybody been able to successfully get a replacement with a phone that was rooted by towelroot?
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I actually just bought a brand spanking new note 3 for my son and it had mj5. What was the luck of that.
Sent from my SM-N900A using XDA Free mobile app
had my note 2 replaced and the replacement phone was not up to par for me. so i called and complained that my phone i was sending them was in better shape than the replacement. they said they would make sure i get a nice one. the 2nd one they sent me looked like a brand new phone. all the stickers on it and not a single mark anywhere, dont settle for crap that they send you. make sure you like it or keep sending them back
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
AB__CD said:
I've only been using my Moto X for a month and so far I've been delighted with it, except its battery, but the power button is now stuck and can't be pressed. It happened earlier already but a quick blow and cleaning the side of the button with my nails returned it to usual. Issue has now returned and can't get it to turn off...
Any suggestions that don't involve a Motorola service center would be helpful, as the nearest one is quite far away. Thanks!
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Can't you return through the mail?
JulesJam said:
Can't you return through the mail?
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No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
AB__CD said:
No, I don't love in the US, and I'm not too familiar on the return process, but I'll call up Motorola when they open. In the meantime I'm using Moto Display to unlock and knock lock to lock the screen, so it's not unusable, but it's definitely annoying.
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There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
JulesJam said:
There is an ifixit if you want to try to fix it yourself. It looks like you would have to take off the back and remove some screws.
https://d3nevzfk7ii3be.cloudfront.net/igi/UZpRkuLMdiWRZSvQ.medium
https://www.ifixit.com/Teardown/Motorola+Moto+X+2nd+Generation+Teardown/40630
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Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
AB__CD said:
Nah I'd rather just send it in to Motorola as not to break the warranty, but anyone know if Motorola will refund or replace the phone? I bought it through a third party retailer and still have the receipt, but I seriously doubt the store will take it back as it states on the receipt "all sales are final".
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You will get a warranty replacement. If it was not customized, you will get a refurb.
JulesJam said:
You will get a warranty replacement. If it was not customized, you will get a refurb.
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Even outside the US? Mine is a plain black Moto X, not customized in any way.
AB__CD said:
Even outside the US? Mine is a plain black Moto X, not customized in any way.
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I really only know how it works in the US - here they just mail you out a refurb if the device was not customized. You can do it 1 of 2 ways. Either advanced replacement where you give a credit card and they charge you for the replacement device until they receive the defective device back or regular where you mail in the defective device first and then they mail out the replacement device once they receive the defective device.
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
vetteran said:
As you bought from a retailer, it is their responsibility.
"All sales are final" does not absolve them from that.
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Ok then I'll go there and see what they can do. Thanks for the responses, guys!
After three repairs the miserable Motorola UK finally sent me a replacement which looks like a refurbished phone cuz it came without box. Any action that I perform it lags. My old one wasnt as laggy as this. Please help
If you've reset it, that's about all you can do. Get another replacement.
I have reset it normally not from rcovery
zabihjan said:
I have reset it normally not from rcovery
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There is only one reset which uses recovery. Whether you start the reset from the settings menu or from recovery directly,it doesn't matter.
Thank you I am having such bad luck with this phone and Motorola customer service here in the uk
zabihjan said:
Thank you I am having such bad luck with this phone and Motorola customer service here in the uk
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This is why I decided to buy direct from Google.
All you can do is contact them and tell them
When I tried to buy from Google it was always out of stock. Then I went to car phone warehouse and it was my mistake. And now I am suffering. 3 repairs means I was without my phone for more than 2 months. Somehow I wish I could get a refund
zabihjan said:
When I tried to buy from Google it was always out of stock. Then I went to car phone warehouse and it was my mistake. And now I am suffering. 3 repairs means I was without my phone for more than 2 months. Somehow I wish I could get a refund
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You paid for a new device and you shouldn`t get or settle for a refurbished one. In fact they are not operating as the law states.
gee2012 said:
You paid for a new device and you shouldn`t get or settle for a refurbished one. In fact they are not operating as the law states.
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Funny, when I took in my first one for replacement, I was just a day or two past the thirty day mark so T-Mobile refused to give me a new one. They sent me a refurbished one instead.
What should i do. Return it or replace it. I got it from india amazon. And it came oreo 8.1 preinstalled. So is it weird.
I do not have that issue. Check your guarantee terms and proceed with them or your seller what should you do.
Pics?
Farooq95 said:
Pics?
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If u r able to see in the pic left side downward its little yellowish
vivek638 said:
If u r able to see in the pic left side downward its little yellowish
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I had similar issue with View 10 once. They had sent me a set with face unlock etc already pre installed.
My gut told me something is wrong... Turned out to be a 2nd hand unit sold as new by Amazon.
Got myself a Refund ASAP...
vivek638 said:
If u r able to see in the pic left side downward its little yellowish
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I couldn't see anything wrong in the pic but if you do because you have the device before you, ask for a replacement right away.
Sent from my Nokia 7 plus using Tapatalk
Same here, getting a replacement, hopefully that doesn't have the same issue.
I m getting a refund as the seller is not having extra unit. What the hell man. Its like nowadays the companies are selling 10000 units. Is that all they got. Will update tomorrow if i get the refund
vivek638 said:
I m getting a refund as the seller is not having extra unit. What the hell man. Its like nowadays the companies are selling 10000 units. Is that all they got. Will update tomorrow if i get the refund
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How did they agree so soon...?
Did they first make you go to a service centre?
Xebeck said:
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How did they agree so soon...?
Did they first make you go to a service centre?
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No. I contacted n mail them like 3 to 4 times. N the amazon customer also tried to check my unit online through an app. After that they decided to give me refund
vivek638 said:
No. I contacted n mail them like 3 to 4 times. N the amazon customer also tried to check my unit online through an app. After that they decided to give me refund
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So have you got the refund?
Xebeck said:
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So have you got the refund?
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Yes just now i got tge refund
Now i m missing my 7 plus. Yesterday night i flashed android p and it was a great feeling. Hope amazon make it in stock with no issue this time. Otherwise I'll have to take some other phone
vivek638 said:
Yes just now i got tge refund
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I have the screen irregular yellow and battery excessive heat...
What should i do...?
Do they ask me to go to a service centre first?
Xebeck said:
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I have the screen irregular yellow and battery excessive heat...
What should i do...?
Do they ask me to go to a service centre first?
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In my case i just asked for replacement on amazon. The customer service tested mine through an app n then he initiated the process of replacement but the units are not available to the seller so i asked again for refund and they just gave it to me.
Xebeck said:
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I have the screen irregular yellow and battery excessive heat...
What should i do...?
Do they ask me to go to a service centre first?
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From where did u bought it?
vivek638 said:
From where did u bought it?
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Amazon
Xebeck said:
Amazon
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In that case if its less than 10 days old i will suggest u to get replacement or refund. Bcz i think amazon is recirculating the same device to other customers. Even if u r having the device more than 10 days just give it a try
vivek638 said:
In that case if its less than 10 days old i will suggest u to get replacement or refund. Bcz i think amazon is recirculating the same device to other customers. Even if u r having the device more than 10 days just give it a try
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Only 6 days old...
Will try tonight...
Thanks
Xebeck said:
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Only 6 days old...
Will try tonight...
Thanks
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Make sure u do n if they ask to go to service center just deny. Ask them for refund if the unit will no available for replacement