So I encountered this problem today. Was watching a YouTube video and then paused it, spoke to my dad for a few seconds, resumed the video and BAM! The sound was gone. First I thought there's some problem with the video or the app. Replayed the video and also restarted the app, none worked. Rebooted the phone, the Nokia jingle didn't come at the boot screen. Starting to freak out, I booted into safe mode, this time the jingle did come and speakers and Earpiece both were working just fine. So it seemed a software issue and in the hopes that now everything would be fine, rebooted the phone into the normal mode. Rebooted into normal mode and NOPE! No audio via the speakers or the Earpiece. Tried calling and it worked on the speakerphone however when I'd disable the speakerphone, I couldn't hear anything nor the person on the other end. Although, when I get a call, the speakers are working just fine. As of writing this, the problem still persists where Audio through Earpiece and speakerphone is not coming. Tried the following : 1. Reboot 2. Reboot into safe mode. 3. Plug in/out earphones for atleast 10-20 times. 4. Dial some *#*# number to check the Earpiece. Nothing seems to work. Please help if anyone of you have encountered this issue. Seems a software issue though.
Well, booted into safe mode once again( Nokia jingle came this time) and played a song.(sound through the speakers came nice and clear). Powered off the phone and then powered it back on(Nokia jingle did come) and, VOILA! Everything has started working although afraid to put the earphones into the jack. Let's see, will keep you all updated.
Update
Hi.any update in regard to this? Im facing the same issue right now
Memi88105 said:
Hi.any update in regard to this? Im facing the same issue right now
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hey i would just suggest that you don't panic and do what i did (read the above two posts). it should start working without any problems.
hehe. yeah. I have contacted their customer support and they suggest me to do a soft reset. however I failed to do so-I guess, for theres a red warning sign in my android that showed up while im doing the reset with stated "no command" below.
Will try the above procedures when I encounter it again.(its working fine now. after constant restart.lol)
I haven't tried inserting earphones tho.
thanks a lot'
Same problem , any solutions?
Try doing what's written in the second post. It could've been a fluke in my case but fortunately it did work and that issue has never come up ever since.
Related
Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!
Codazzle said:
Hi Forum,
I orginally posted this topic on the man Q and A board but it was buried quickly with no response. Perhaps this is a better venue to ask.
My phone is roughly a year old, and today I ran into a weird and potentially phone killing problem
I received a few phone calls from my girlfriend today, the ringer rang loud and clear, but I heard no sound from my ear piece. After a few "Hello?"s, I hung up thinking it was a bad connection. Upon seeing my girlfriend afterwards, she said she heard me on my end. So I got her to call me again and I tried to use speaker phone, and I could hear her fine.
Doing some research on google, I only ran across one other person who had this problem, and upon seeing this, I tested my music player, (as theirs didn't work), and mine doesn't work either
This other person said the problem resolved itself a day later.
In short, my ear piece has no sound during a phone call and my media sound doesn't work (though it works w/ headphones.) My notification sounds and speaker phone DO work, as well as my alarms
Do the notification and speaker phone speakers come from a different place than media and ear piece speakers?
Do I have a software issue? I tried the "push the speaker down" solution but to no avail
Should I wait like the other person?
Any suggestions?
Thanks forum!
Click to expand...
Click to collapse
I had nearly the same issue, except mine got to the point where the speaker phone didn't work either. Music played fine, phone calls stopped working. I went through a lengthy process of accidently deleting everything I had on my phone, which lead me to buy a USB Jig, install the stock ROM and it worked perfectly. I would suggest trying this before you try and physical fixes on your phone.
Thanks for the suggestion SGT_Watkins
I am an absolute noob when it comes to this stuff. So it took me a while to even figure out what you were saying
BUT, after a whole night of reading and flashing it WAS FIXED!!!
I am quite tempted to phone Samsung and give them a piece of my mind after they told me some hardware was defective even though they clearly weren't listening to what the problem was
Thank you again!
How did you solve this?
I have the EXACT same problem on my Galaxy Nexus. I've wiped it, tried different ROMs, kernels... Nothing solves it! It's like there's a persistent software problem that survives flashing and even battery pulls.
My phone had this same issue not long ago. It was after I had used some headphones for about an hour. I work in a paper converting factory, so I assume some dust was packed in the headphone jack and made the phone think something was plugged into it. I turned my phone upside down and used a paper clip to scrape it all out (compressed air may have been safer). After a few tries, all sounds were working properly again.
Sent from my SGH-I897 using XDA
so i plugged my (unrooted) N6 into my desktop last night to try to USB tether. Not only did the connection fail (all drivers are installed) but after disconnecting, The ringtones, dialtones, play music, and in-call audio through the earpiece stopped working. I later found out that the audio worked with speakerphone enabled but the mic was not responding. I went through all of Google's troubleshooting steps while chatting with support, performed a factory reset, and even went as far as manually re-installing the factory image (wiped the cache too), all to no avail. Then suddenly this morning just as i was about to RMA the handset with T-mo, it started working again. What i did notice is that the OS may be lowering the volume for these features to some undetectable level and then it gradually turns it up in use. Wondering if anyone has encountered this issue or maybe has some ideas about how to fix this because i am clueless about what happened...
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
It has to be all software related. WTH....
jtwlbz said:
Seriously this Nexus has big issue with the speaker. I see so many thread related to speaker issue....
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Click to collapse
I have been using my G Play Mini running nougat Aospa ROM 7.3.0 . Everything was fine. I used the alarm clock,music and video apps regularly,and suddenly all the sounds of my phone does not work. First I thought it was only the microphone as It would not record any sound on my voice notes but then I tried to make a phone call and to play music and speakers would not work also. After that I tried plugging in my headphones and the phone would detect earplugs connected but neither the sound or mic works. I reinstalled the stock firmware from 4.4 to 6.0 and nothing.Though i found out when playing FM radio in loud speaker mode, the rear speaker worked fine. Nonetheless, its pretty weird all the speaker and mic stopped working at the same time.Bluetooth speaker works fine though. I even tried using various apps to boost the sound but still at zero. When i try playing music there seems to be a noise like hissing sound and after sometime the area around speaker gets hot. It has been troubling me for days. I even took it to customer care for help, but they returned it to me back saying it cant be repaired.
Has anyone other faced this problem ? Any help or suggestions would be gladly appreciated.
RaksheshSyal7 said:
I have been using my G Play Mini running nougat Aospa ROM 7.3.0 . Everything was fine. I used the alarm clock,music and video apps regularly,and suddenly all the sounds of my phone does not work. First I thought it was only the microphone as It would not record any sound on my voice notes but then I tried to make a phone call and to play music and speakers would not work also. After that I tried plugging in my headphones and the phone would detect earplugs connected but neither the sound or mic works. I reinstalled the stock firmware from 4.4 to 6.0 and nothing.Though i found out when playing FM radio in loud speaker mode, the rear speaker worked fine. Nonetheless, its pretty weird all the speaker and mic stopped working at the same time.Bluetooth speaker works fine though. I even tried using various apps to boost the sound but still at zero. When i try playing music there seems to be a noise like hissing sound and after sometime the area around speaker gets hot. It has been troubling me for days. I even took it to customer care for help, but they returned it to me back saying it cant be repaired.
Has anyone other faced this problem ? Any help or suggestions would be gladly appreciated.
Click to expand...
Click to collapse
if its a hardware issue service center was you only hope which you already tried.
RaksheshSyal7 said:
I have been using my G Play Mini running nougat Aospa ROM 7.3.0 . Everything was fine. I used the alarm clock,music and video apps regularly,and suddenly all the sounds of my phone does not work. First I thought it was only the microphone as It would not record any sound on my voice notes but then I tried to make a phone call and to play music and speakers would not work also. After that I tried plugging in my headphones and the phone would detect earplugs connected but neither the sound or mic works. I reinstalled the stock firmware from 4.4 to 6.0 and nothing.Though i found out when playing FM radio in loud speaker mode, the rear speaker worked fine. Nonetheless, its pretty weird all the speaker and mic stopped working at the same time.Bluetooth speaker works fine though. I even tried using various apps to boost the sound but still at zero. When i try playing music there seems to be a noise like hissing sound and after sometime the area around speaker gets hot. It has been troubling me for days. I even took it to customer care for help, but they returned it to me back saying it cant be repaired.
Has anyone other faced this problem ? Any help or suggestions would be gladly appreciated.
Click to expand...
Click to collapse
there is a app in playstore which checks hardware functionality try it or use ussd code to check hardware functionality to conform its hardware issue.
hassanjavaid8181 said:
if its a hardware issue service center was you only hope which you already tried.
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Click to collapse
miststudent2011 said:
there is a app in playstore which checks hardware functionality try it or use ussd code to check hardware functionality to conform its hardware issue.
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Click to collapse
Thanks for the suggestions, i tried like 10-15 apps to boost sound or amplifiers and to check if any of the hardware part was not working or not. Everything was on sound condition. but no sound. that was until 3 days ago. i tried to change the sim to another phone and restarted it, was working for a minute and then it went dead. Currently on the workshop trying to figure out what happened after i did everything i could at home. No charging, no forced updates when buttons pressed nothing. I jst want it to be working cause its one of my fav device. will get back here if i get it working again.
RaksheshSyal7 said:
Thanks for the suggestions, i tried like 10-15 apps to boost sound or amplifiers and to check if any of the hardware part was not working or not. Everything was on sound condition. but no sound. that was until 3 days ago. i tried to change the sim to another phone and restarted it, was working for a minute and then it went dead. Currently on the workshop trying to figure out what happened after i did everything i could at home. No charging, no forced updates when buttons pressed nothing. I jst want it to be working cause its one of my fav device. will get back here if i get it working again.
Click to expand...
Click to collapse
good luck man..:good:
RaksheshSyal7 said:
Thanks for the suggestions, i tried like 10-15 apps to boost sound or amplifiers and to check if any of the hardware part was not working or not. Everything was on sound condition. but no sound. that was until 3 days ago. i tried to change the sim to another phone and restarted it, was working for a minute and then it went dead. Currently on the workshop trying to figure out what happened after i did everything i could at home. No charging, no forced updates when buttons pressed nothing. I jst want it to be working cause its one of my fav device. will get back here if i get it working again.
Click to expand...
Click to collapse
OK let us know what the issue is if you find it.
RaksheshSyal7 said:
Thanks for the suggestions, i tried like 10-15 apps to boost sound or amplifiers and to check if any of the hardware part was not working or not. Everything was on sound condition. but no sound. that was until 3 days ago. i tried to change the sim to another phone and restarted it, was working for a minute and then it went dead. Currently on the workshop trying to figure out what happened after i did everything i could at home. No charging, no forced updates when buttons pressed nothing. I jst want it to be working cause its one of my fav device. will get back here if i get it working again.
Click to expand...
Click to collapse
It been long time but did you find any solution?? I am facing this issue now, if your device turned out to normal please help.!
Hope somebody can help please? My Zuk Z2 Pro has lost the earpiece sound when on a phone call. People can hear me, but I cannot hear them. I am sure its a software problem but not sure how to permanently fix it.
I ran a manual engineering test by typing *#*#1111#*#* and checked the speaker and the microphone in settings, they are fine. However, the ‘Rec’ setting wont play any sound to the earpiece.
I have read its a known issue and installing the app mswitch (keycut) worked,but it didnt. I then read about switching off "OK Google", well on a Zuk this is not easy to find, so am not even sure I was able to disable this app.
EDIT: After more investigation I have found that when I turn the voice volume up in ringer settings it does nothing, which I think may be the speaker itself. My wife has the same phone and hers works normally. There are three ringer volumes, and the middle one does nothing but I know it did yesterday
I then tried another app called "Soundabout". This worked and allowed the Rec setting in the engineering side of the phone to play a sound, like an increasing oscillalation of sound. I then restarted the phone and it worked, but not permanently. The app doesn't seem to stay working.
However, when I made a phone call the earpiece speaker still didnt work. I could not hear anybody but they could hear me.
However, it does work when headphones are plugged in.
Does anyone know if a factory reset of the software would help as I am stuck and desperate for help. It just suddenly stopped working yesterday, so am puzzled as to why. The phone is just less than 12 months old, so not particular aged and it has always been in a case and well looked after. Its running stock Android 6 with the ZUI overlay from Zuk, so no changes made to it.
I have de same problem. Two months ago the speakers decreased the volume and microphone does not work properly.
I replaced the usb + mic piece, but the problem remains the same. Now, I have ordered speakers piece, but I guess the problem will continue.
The only thing I can think is the origin of the issue could be the bluetooth earphones that in some way had changed the sound configuration.
Try to qfil ZUI 1.9, if that does ot help then its hardware problem most likely.
Tomthered1 said:
Hope somebody can help please? My Zuk Z2 Pro has lost the earpiece sound when on a phone call. People can hear me, but I cannot hear them. I am sure its a software problem but not sure how to permanently fix it.
I ran a manual engineering test by typing *#*#1111#*#* and checked the speaker and the microphone in settings, they are fine. However, the ‘Rec’ setting wont play any sound to the earpiece.
I have read its a known issue and installing the app mswitch (keycut) worked,but it didnt. I then read about switching off "OK Google", well on a Zuk this is not easy to find, so am not even sure I was able to disable this app.
EDIT: After more investigation I have found that when I turn the voice volume up in ringer settings it does nothing, which I think may be the speaker itself. My wife has the same phone and hers works normally. There are three ringer volumes, and the middle one does nothing but I know it did yesterday
I then tried another app called "Soundabout". This worked and allowed the Rec setting in the engineering side of the phone to play a sound, like an increasing oscillalation of sound. I then restarted the phone and it worked, but not permanently. The app doesn't seem to stay working.
However, when I made a phone call the earpiece speaker still didnt work. I could not hear anybody but they could hear me.
However, it does work when headphones are plugged in.
Does anyone know if a factory reset of the software would help as I am stuck and desperate for help. It just suddenly stopped working yesterday, so am puzzled as to why. The phone is just less than 12 months old, so not particular aged and it has always been in a case and well looked after. Its running stock Android 6 with the ZUI overlay from Zuk, so no changes made to it.
Click to expand...
Click to collapse
Finally I have found the origin of the problem. It was in the dust filters of the phone. I used an special liquid for the screen protector. Some of this liquid goes to the filters. I have cleaned this filter with a brush teeth.
It is silly and I feel dumb.
Simple fix
Please do not feel dumb or stupid as this is something we don't think about.
The problem is due to dust and fabric accumulation. I just had this problem.
The fix is simple.
Use something soft to bang your receiver. In my case i used the tip of my finger. You want to the bang to be good but not to break the glass. My finger hurts a bit so I think a small rubber hammer will do the job.
Hope this helps.
Clean earpiece protector
Hi, I had the same issue and after trying all software tweaks with no success, what I have done is use a toothbrush to clean the tiny holes from the earpiece protector. I pushed some brush bristles gently through the holes and... it worked!!!
Hope it helps.
Weird problem, no "media" related sounds. Alarm, calls, ringtone work perfectly
Hello, for some reason in the last couple of days i can hear no media related sound.
What's weird though is that i can hear normally call sounds, phone ringing and alarm.
The issue started while on the latest version of MIUI. I thought this was related with operating system so I installed Pixel Experience 10 (through complete wipe out, even internal storage). The problem persists there as well.
After looking around, it looks like people had similar issue when the phone mistakenly thought headphones were connected. As it turns out, this is not the case with me. (see 2nd post)
Edit #2:
It looks like it's indeed the "earphone mode" thats causing the problem. Using the aerphone mode off app I managed to get media sound playing again. The problem now is that as soon as i close the app, earphone phone turns back on. Any ideas for permanent fix are welcome.
Thanks
looking around, it looks like the phone might somehow got stuck in like "headphones connected" mode.
I've never connected in the past with any kind of headphones, but i got the charging port changed.
In any case i've tried connecting and disconnecting with Bluetooth headphones but didn't solve the problem.
I will see if i can get my hands on any type-c ones and try again.
Edit: i see there is an option to select the audio output device, and the phone is the only choice, so the headphones mode wasn't the problem