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Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
Click to expand...
Click to collapse
Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
Now Its my understanding that changing my IMEI number on my phone is so illegal that my grandchildren will serve part of my jail sentence..
I hard bricked my HTC ONE M7 and sent it to Mobile Tech Videos to be Jtag repaired. After about a month of hardly any communication and him finally saying that he revived my device but couldn't get it to unlock no matter what code was entered. I told him to send it back to me and I would figure something out.
Once I received my device back after a month I started doing some research and then ran a fastboot getvar all and noticed that my serial number was different and my IMEI number was different. Besides how upset I am about that my question is this..
How come its illegal for me to change my numbers but it seems when a Jtag service does it, that seems to be alright?
Now Im stuck with a device that is just as worthless as being hard bricked.
Wondering if I call ATT would they except my new numbers or just a waste of time?
Any thoughts?
It's not illegal to restore the original IMEI, as in a repair.
ATT won't help you with an unlock code for the new IMEI as they have no record of it.
Most likely you got a new motherboard. Also a few people reported unable to unlock after JTAG process. If your Imei is different, take a chance to get an unlock code
sent from my mobile device
My motherboard wasn't replaced as far as I know.
I played for a new unlock code but doesn't unlock my device.
My device won't even connect to the ATT network.
I've had a Samsung jtag repaired and everything worked great. I believe the connection problem is directly related to the shotty job done by the repair shop.
Sent from my unknown using xda app-developers app
cannonofcourse said:
My motherboard wasn't replaced as far as I know.
I played for a new unlock code but doesn't unlock my device.
My device won't even connect to the ATT network.
I've had a Samsung jtag repaired and everything worked great. I believe the connection problem is directly related to the shotty job done by the repair shop.
Sent from my unknown using xda app-developers app
Click to expand...
Click to collapse
sounds like something for you to sort out with your repairer.
cannonofcourse said:
Once I received my device back after a month I started doing some research and then ran a fastboot getvar all and noticed that my serial number was different and my IMEI number was different.
Click to expand...
Click to collapse
seems like your MB was replaced
The board was NOT replaced. Also, I'd stress here that you were actually refunded in full (not sure if that was ever mentioned). See the issue that causes this problem as I have outlined in some other threads below...
"We are continuing to dig for a solution but the issue is there is a unique identifier within the eMMC which is checked by the modem through amss.bin with an RSA certification. If this unique identifier is destroyed by user corruption (bricking the phone within that region) then there is currently no way to rebuild it. The most logical way to resolve this issue is to have a developer patch the modem/radio to bypass that check. It should be able to be done and is already being done on the N7100 and I9300 devices which were facing a similar issue...
-Josh"
Mobile Tech is well known and respected here. IF they said it cant be done and they did everything they could then you can trust that.
People need to understand that there is very real risk with what is done here. When you flash your device, you accept that you could brick the device and have to buy a new one. This is all part of game that we play. If you are not willing to accept that then dont mess around with a $600 dollar device.
Where do I start?
connexion2005 said:
The board was NOT replaced. Also, I'd stress here that you were actually refunded in full (not sure if that was ever mentioned). See the issue that causes this problem as I have outlined in some other threads below...
"We are continuing to dig for a solution but the issue is there is a unique identifier within the eMMC which is checked by the modem through amss.bin with an RSA certification. If this unique identifier is destroyed by user corruption (bricking the phone within that region) then there is currently no way to rebuild it. The most logical way to resolve this issue is to have a developer patch the modem/radio to bypass that check. It should be able to be done and is already being done on the N7100 and I9300 devices which were facing a similar issue...
-Josh"
Click to expand...
Click to collapse
First of all I would like to make sure Josh (Mobile Tech Videos) and all the entourage are fully aware that Im not an idiot and I can clearly see whats going on here. If you want to continue on with the smoke and mirrors then that's fine we can play this game all year.
I was in fact refunded most of the charges but not all. And I was refunded by a "Paypal" screw up. So lets not get carried away with the sincerity of a half hearted %80 refund.
I dont care about the refund lets get that straight! From a business standpoint sending my phone to get fixed cost me a lot of money in a week but a month I could have bought a new one. I was told 3 days it took 5 weeks and still no phone or resolution. I have heard "Bad Brick" "Your Brick" "Unusually Bad Brick" and my favorite "Your unusual Brick". All these terms are usually defined as Hard Brick. I only sent my device to Mobile Tech to transfer liability of getting the shell opened. I paid for express service then a week later I get a call asking permission to take my device apart. Now... Im not familiar with an HTC One m7 Jtag procedure at all really but especially one through the micro port.
I tried to be patient and wasn't surprised that problems arose. I understand that somethings just cant be fixed but I have tried to communicate with Josh (the staff at Mobile Tech Videos) for over a month then finally i get a message apologizing for the delay and communications problems.
I would like someone to explain to me how all the "Bricked" terms differ please.. And im talking about Dead no response NOT SOFT Brick. My point is dont say you can fix something that you cant fix and if your experimenting with my device I dont care just let me know.
zelendel Must be affiliated with mobile tech or just enjoys swinging from his nuts.. Thanks for the PSA but I think everyone who flashes anything is fully aware of the dangers by the time they get to that point. I dont think anyone accidentally unlocks, roots, installs recovery, downloads the rom they want, and then wonders how they got there or if they can just hit the back button..
I can clearly see that the wide net of "I can fix any device or brick" needs to be reeled in. I will be posting all the posts and transcripts if I need to. I was told by Josh (the entire staff at mobile tech videos) quote "I have not been able to find a solution for this unusual problem and not fix is currently available" So I try and find a solution and all the sudden Im looking down the barrel of mobile tech riff with all the xda troll pose ready to blast me with a fart gun!
Yes thats what I think of the piss poor way this whole transaction as went down and gotten out of control. I would have never sent my device to mobile tech but the professionals didn't seem to have pinouts yet but somehow Josh did. Or did he??? RIP HTC M7
cannonofcourse said:
First of all I would like to make sure Josh (Mobile Tech Videos) and all the entourage are fully aware that Im not an idiot and I can clearly see whats going on here. If you want to continue on with the smoke and mirrors then that's fine we can play this game all year.
I was in fact refunded most of the charges but not all. And I was refunded by a "Paypal" screw up. So lets not get carried away with the sincerity of a half hearted %80 refund.
I dont care about the refund lets get that straight! From a business standpoint sending my phone to get fixed cost me a lot of money in a week but a month I could have bought a new one. I was told 3 days it took 5 weeks and still no phone or resolution. I have heard "Bad Brick" "Your Brick" "Unusually Bad Brick" and my favorite "Your unusual Brick". All these terms are usually defined as Hard Brick. I only sent my device to Mobile Tech to transfer liability of getting the shell opened. I paid for express service then a week later I get a call asking permission to take my device apart. Now... Im not familiar with an HTC One m7 Jtag procedure at all really but especially one through the micro port.
I tried to be patient and wasn't surprised that problems arose. I understand that somethings just cant be fixed but I have tried to communicate with Josh (the staff at Mobile Tech Videos) for over a month then finally i get a message apologizing for the delay and communications problems.
I would like someone to explain to me how all the "Bricked" terms differ please.. And im talking about Dead no response NOT SOFT Brick. My point is dont say you can fix something that you cant fix and if your experimenting with my device I dont care just let me know.
zelendel Must be affiliated with mobile tech or just enjoys swinging from his nuts.. Thanks for the PSA but I think everyone who flashes anything is fully aware of the dangers by the time they get to that point. I dont think anyone accidentally unlocks, roots, installs recovery, downloads the rom they want, and then wonders how they got there or if they can just hit the back button..
I can clearly see that the wide net of "I can fix any device or brick" needs to be reeled in. I will be posting all the posts and transcripts if I need to. I was told by Josh (the entire staff at mobile tech videos) quote "I have not been able to find a solution for this unusual problem and not fix is currently available" So I try and find a solution and all the sudden Im looking down the barrel of mobile tech riff with all the xda troll pose ready to blast me with a fart gun!
Yes thats what I think of the piss poor way this whole transaction as went down and gotten out of control. I would have never sent my device to mobile tech but the professionals didn't seem to have pinouts yet but somehow Josh did. Or did he??? RIP HTC M7
Click to expand...
Click to collapse
I'm not affiliated with anyone, but this is not the place to sort out issues you have with a repairer.
Thread closed,
If you have an issue with a repair please take it up with the company that repaired the phone. XDA is not really the place for this and this thread is classed as an off-topic thread.
Ghost
Hello all! Just had something wonderful happen.
I recently got the S5 Active from AT&T. The phone I was using beforehand was the HTC G1 (what a throwback!), so naturally when I get a phone that is supposed to block water from damaging it, I tried it. The surprising thing was, the first few times it worked underwater, no issues at all. Then, one day, to demonstrate to my friends how much better my phone was over iPhones everywhere, I dropped it in a pitcher of water in front of them, just like they did in the commercial. It worked immediately after, but a few minutes later it just shut off. I ripped off the cover and saw there was water everywhere by the battery. It looks like there was a little cut by the seal of the back, which is what I presume to be the culprit to be. The screen would not turn on, even after several attempts to resurrect it.
I ended up setting up a claim with Samsung, even though the man on the phone said they would not cover water damage at all. For kicks, I wrote a little note saying what happened, and how I would appreciate it if they could fix my phone, and slipped that in the package.
Low and behold, I received a new phone from Samsung! Even though they said I wouldn't get anything, a working S5 was just shipped to me. It isn't the one I sent in, so I assume it's a refurbished one. It also came with a new back and battery.
Anywho, I just wanted to explain what happened to give some peace of mind to anyone out there was frantically Googling what is going to happen to their water resistant S5 Active after water slips through the cracks. Cheers!
Hello.
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
khryzye said:
Hey there,I am EXACTLY in the same situation as you are,please tell me what should I do now.I have left 22 months of warranty,I have the IMEI and serial number.But I can't find my bill (for purchase date they ask).I would appreciate if you help me mate.Im really scarred and I dont want to pay for the phone again.I guess the phone is totally damaged,as it doesn't even vibrate,turn on.It is completly dead.My cover was safely as my charger slot.And if they examinate the phone and the warranty cant cover the damage,what are the chances to ask for more than 200$?Please I need any information!
Click to expand...
Click to collapse
First of all the warranty is 12 months unless you bought square trade or something. And if the S5 active is anything like the S4 active, they don't advertise it but they will replace it because there's no way to tell whether it failed at being "water resistant" or was fully submerged. As for the receipt, sometimes they ask for it and sometimes they don't. If you can't get it replaced through your carrier, the best option is to use the Samsung support chat & they'll tell you what you need to submit. Otherwise the carrier should have a receipt on record
Water damaged Samsung Galaxy S5 HELP!
Hey, I read your thread and I thought it was exactly similar to my situation, except after calling customer service many times, they told me they would not replace my phone. I was wondering you talked to or requested on the phone when you called? Any tips? Did you write to anyone? Is there anything you'd recommend that I do?
My email is [email protected]
I'd really appreciate you getting back to me, thanks!
Hi I'm in the same situation. I was wondering how you went about doing this...
I used the live chat and she gave me a ticket number and told me to call the voice customer service people. I was wondering if that was all they did.
If you could please get back to me with info that'd be great my email is
[email protected]
Don't be fooled by Samsung and AT&T Commercials for the s5 Active!!!
Up until just a few days ago, I have been a very loyal Samsung and AT&T Customer. Both my husband and I have Samsung phones, Samsung Tablets, and have been customers of AT&T forever. I was EVEN thinking about purchasing the Samsung Smart phone. Not anymore.
It is beyond comprehension to me at this time that NEITHER AT&T NOR SAMSUNG will apparently stand behind their products! Although BOTH AT&T AND SAMSUNG advertise that the Galaxy S5 Active devise is rated IP67 using the Ingress Protection rating system! As the Samsung user manual AND the AT&T commercials state: "The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (WATER RESISTANT UP TO 1 METER for UP TO 30 MIN). Watch their commercials ...but don't be fooled.
My phone was in contact with water for less than 3 seconds! ( It accidentally dropped in water and was retrieved almost instantly) LESS TIME THAN advertised:
The phone turned on for a few seconds...then went off....Then an hour later turned on with a green screen...then back off and was totally dead. I sealed the phone in a desiccator for three days and it still would not come on. Samsung service said yes, it was under warranty and to send it in. IF they couldn't repair it , they would send an new one. Guess what!? They lied. I just received my original phone in what looks like worse damage than I sent it and I have been told that the mother board is fried..( NO DUH!) And that voids the warranty?
My mind is spinning. I really loved my Samsung Active, but I am sooo disappointed in the Service and the fact that Samsung would not replace it since it was less than a year old!
I posted a complaint to Samsung's Mobile Facebook page and immediately got a response to private message them. I got the same "canned" response there as well. I may as well go bang my head on a wall. Thank you for taking the time to at least listen to my "rant".
This is how this is done!
If you are reading this post, you probably dropped your s4/s5 Active phone in a glass of water or decided to take it with you swimming. If you did, I am sure you have now realized the error of your ways! ANYWAYS.... if you want any chance of getting your phone fixed WITHOUT paying for the repair, just follow these simple instructions!
Make sure the phone is in warranty! If it's over a year old, the manufacturers warranty is expired and this is not info you need. They will not fix a phone for free if its out of warranty... (well, most of the time! lol)
IF ITS WARRANTY IS GOOD.... Read on! Or, I guess if it's bad just read on anyways... although most of this won't help you in that case...
The first thing you have to know before you even pick up your phone to call Samsung and the most important thing in this process, is to understand that Samsung is not responsible for ANY ACCIDENTAL DAMAGE, PERIOD! So with that out of the way....
Call up Samsung's Technical Support and Give the representative any information they need. Next when they ask why you are calling, simply tell them what symptom you are having and immediately state that you have verified that it is still under warranty and that you'd like to send it in for repair.
Now, you must watch what you say from here. your best bet is pleading the fifth, but they will ask you questions you are going to have to answer... Like, Has your phone suffered any physical or liquid damage?...
Well the obvious answer if you're reading this forum, is YES!!! But let's think about this real quick... If you're calling in about a G870a, it's specs show that it is ip-67 certified, which means it should be "dust and water resistant up to 1 meter and 30 minutes." So should that 5 seconds in a cup really have done it in??? Common sense argues, NO! And this should be your thought process when being asked the question I wrote in the last paragraph.
This is where most of you loose the chance of ever getting the phone repaired under warranty again! And remember you don't want to lie! If you do you'll just get an e-mail after sending it in telling you that the damage is NOT covered. They will then give you a quote for the cost of repair, and tell you that if you do not respond, the phone will be sent back to you AS IS.
So how do you get it fixed for free already?!?!?!?!
The goal now is to make sure you don't incriminate yourself! SOO.... If I dropped mine in a glass of water to show it off to friends and they asked me weather or not it was physically or liquid damaged, I WOULD say something like this...
"No, this phone has been taken care of VERY well it's whole time in my possession, and nothing has occurred that the phone was NOT built to handle based on the specifications listed on Samsung's web page for my SM-G870a specifically. It is in great shape and **** simply stopped working properly after it was briefly submerged in shallow water. I purchased this phone because it's ip-67 certification and it should be fine after such a small indecent!". (**** could mean anything from the LCD to the charger port and anything in-between)!
Now, a good rep will notate that information on your case and provide you with an RMA number, that is, if your phone was in fact under warranty still. Then they send you a shipping label and instructions. Now you just send the phone in following all their instructions. and you should get a nicely refurbished phone in the mail 7-14 days after they receive it!
Easy, right!?!?!
NOT EVERY TIME!!!
If the rep decides to tell you that the phone cannot be serviced under warranty and there will be a charge for the repair......
DON"T GET MAD! It will ensure the status of your phone to be flagged as "beyond economical repair" and it will no longer be covered under warranty again!
Simply tell that rep, that you disagree with that policy and ask KINDLY to speak to their supervisor. (remember, they are going to brief the supervisor on the situation before you talk to them and you don't want them degrading your character!!!)
When you are finally connected to the supervisor, you must be FIRM but KIND, and assert yourself as knowledgeable but not with too much confidence. In laymen terms, treat them like your Grandmother!
Tell them ONLY that you are attempting to send your phone, which in is warranty, in for service and that the previous representative told you it MAY not be covered under the warranty. Then, without hesitation, reiterate to the supervisor now, that this phone is listed on their documentation as ip-67 certified and that the conditions that caused the failure SHOULD NOT HAVE CAUSED THE DAMAGE IT DID!
After that, you must also make sure they understand that you understand that certain measures on the users behalf are expected to meet the ip-67 certification. They must be convinced that your were using proper operating procedures and were using common sense when the phone was damaged.
Any supervisor is going to have a very hard time arguing that type of common sense and will probably place you on a short hold before returning to the line and informing you that they will make an exception, but if the phone is found to be badly damaged, there may still be a charge for repair. AGREE WITH THIS!!!! They will create the RMA and send you the shipping label and instructions
WAS ALL THAT A WASTE OF TIME??? Are they going to try to charge me for the repair anyways??
Most likely not... it should be notated to the tech, and they usually overlook the liquid damaged, because of your conversation with the reps on the phone.
BUT in SOME CASES there is one last step to ALMOST 100% ensure the repair/replacement of your phone FREE of charge!!! and this will probably be the most important step for a lot of people! Especially if a lot of water made it into the device!
All I am asking is for you to "like my Business Page for Capital City Computer geeks on Facebook and comment on my Liquid damage post!
After you do, I will message you the last step!!!! I know a lot of you won't need this last bit of info, but it's the most valuable piece to the puzzle and can make the biggest difference!
Head over to Facebook and search for Capital City Computer Geeks to get the last step!!!!
And if you liked this post or succeeded with my help, please take a second to go there and like my page anyways!!
Maybe, just maybe that'll help get some more priceless info outta me
Good Luck Everyone! Let's make sure we all get what we pay for!
.
Okay, so because I had a major brain fart I stupidly purchased an Xperia Z that is hard (counter) network locked to T-Mobile Austria.
Please do not waste time replying to this post if you don't know what this means.
I refuse to believe that all I can do is throw it away for scrap. But nowhere on this forum can I find a post from someone who successfully got a hard lock resolved by the phone manufacturer or the carrier, or anyone else for that matter.
I just spent 20 minutes on the phone with Sony Mobile support here in Sweden and not even they could tell me if it can be done.
What if a poorly trained authorized dealer rep accidentally hard locks a phone when attempting to code unlock it for a customer? Does it go in the bin for recycling? I don't think so.
I am prepared to eat the cost of getting it unlocked. Surely someone must have done this?
HI all, unfortunately I had to send my S21 Ultra for warranty repair, in normal circumstances I would not bother writing a post, things can brake but what I have faced today is just shocking.
I have a contract with EE, they offered me that they might fix it, but if I want I can go with Samsung, and they even advised second option which is ok as Samsung knows how to fix their phones, right? Well, not really.
Issue with my phone was quite simple, buzzing vibration motor - hardware issue for sure, as when I pressed the back during vibration the buzzing noise stopped. Not sure what was wrong exactly, maybe faulty motor or something loose etc. It is not a case. I have described it as best as I could on Samsung chat and was happy when DPD collected parcel.
Now is the funny and most important part
In UK there is company called TMT First, and they fix them for Samsung(at least they have done it in my case).
Once they received the phone I received an e-mail with some details and information regarding phone Symptoms, exactly "Symptoms - ON/OFF".
Well... It was strange so I did quick chat with Samsung, and they have assured me that probably that's what engineers put as a description but I should be calm as they have information about vibrations, also they have an access to the chat we had regarding issues. Ok fair enough, maybe battery died before they received it. No problem.
Yesterday received e-mail with information that the phone is fixed, great! Hold down, in e-mail I could notice something similar "Symptoms - Power".
Again another quick chat etc. explanation that phone has been definitely fixed and engineers will not send it back without proper checks, they even provided phone number to contact that company directly, as it was after 5PM they have been closed.
So I rang them up this morning, and the lady said "We did software reset and that's it", I kindly asked what about original issue with vibration motor, has it been fixed/replaced - "vibration motor was not checked".
Seriously Samsung? You have huge company, we pay a lot of money and customer care looks like a rubbish!
I asked the lady, if they still have the phone is there any chance that engineer will check it again against buzzing vibrations etc. explained all again. She said he will, but after checking google reviews they always say that but they do not fix the phones.
Of course Samsung chat/phone customer service are unable to help as "phone will be fully tested before I get it", and if they not fix it I will have to go through that once again.
I came back to Samsung after 8 years, had issues with other devices etc, and never ever seen something like that.
Thankfully EE said if it's still broken after they send it back they will fix it, so keep in mind next time before you send your phone for warranty repair.
Well, well, these kind of things just happen every now and then. Maybe the people at TMT First are overwhelmed (who knows how many repair contracts they have and how many phones they get daily), maybe the engineer in charge had a bad day, there could be a lot of explanations.
The only thing you could and should do is get your phone fixed, give TMT First bad reviews on all relevant platforms and then report your bad experience to Samsung.
Good to hear that nothing has changed regarding Samsung UK warranty and after sales support, still rubbish.
My brother went to one of their Samsung service centers with an issue regarding shut downs. In a nutshell he received his repaired phone back with another defect. Basically after a long process they did nothing to help him. Samsung USA is similar, one just goes round in circles and nothing ever gets done.
Nowadays I usually buy from a reputable reseller and try to solve my issues with them directly.
I hate to say it, but I appreciate amazon's way of doing things (mostly replace or refund).
"Happy" to see that I am not the only one... But I would prefer to make a topic "Samsung UK warranty repair is very good" instead.
According to my case as the device is less than 6 months old I am going to contact EE today as they are the retailer, I have to find out who takes responsibility in this case as I will ask for phone replacement if the repair is unsuccessful. But probably I will have to go EE warranty repair first.
It is really sad, that we customers are treated like that. I thought Samsung is much more relevant in such things. I am not blaming them that something broke down. Those things happens, but for gods sake, we pay so much for those things and when we demand our rights they do not care.
I am going to report it on Samsung members as well - maybe we got much more people with similar issues.