MOTO E4 Plus Hanging problem - Moto E4 Plus Questions & Answers

Hi guys,
I've been experiencing hangs on my E4 Plus XT1773 when apps reproduce any video (snapchat, f-stop, instagram, etc). I have had it for 3 months and it started last week. So, i did a factory reset (and wipe cache partition too), install all the apps again and after a while, it hangs again (sometimes if the video is very long, de audio keeps playing. Also, if you press the fingerprint sensor, it vibrates).
The only thing i can do is to long press power buttom and restart the phone. But this makes that i can't watch any video anymore.
it seems that some users in lenovo moto forums experienced the same issue but they didn't find any solution.
Do you guys know something about it? any solutions?
Thanks.

Related

[Q] Is anyone getting awful bluetooth reception?

I have a pair of bluetooth earbuds that I use when I'm on the go, and ever since I got my new turbo, they have been constantly skipping and stuttering when I try to listen to music. It's totally ridiculous, the devices are only two feet away from each other, at most! Is anyone else having similar issues?
Rixanu said:
I have a pair of bluetooth earbuds that I use when I'm on the go, and ever since I got my new turbo, they have been constantly skipping and stuttering when I try to listen to music. It's totally ridiculous, the devices are only two feet away from each other, at most! Is anyone else having similar issues?
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Nope. Mine is mint in the car with calls and music. Streams to a kitchen speaker perfect too.
civiksi said:
Nope. Mine is mint in the car with calls and music. Streams to a kitchen speaker perfect too.
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Hmmm, I wonder if it's motion based. I'm sitting in my room listening to it now and it's a lot better. Unfortunately that doesn't really solve my problem, though.
Rixanu said:
Hmmm, I wonder if it's motion based. I'm sitting in my room listening to it now and it's a lot better. Unfortunately that doesn't really solve my problem, though.
Click to expand...
Click to collapse
Rixanu - I think you're on to something... I'll give my "story" and hopefully someone a little more savvy than us can help figure it out.
I switched over from the good ole Galaxy Nexus about a month ago. No major complaints on the Turbo yet as we await Lollipop, with the exception of this Bluetooth issue. I have the Bluetooth paired in the car, and a set of headphones - music and everything worked perfectly on the GNex through the Bluetooth. Now, primarily, it's often choppy (mustic anyway) - for reference, when listening to music I listen via Google Play (all access or whatever they call it now). I figured the choppiness was related to the fact that the music was being streamed since most wasn't downloaded yet, but after very limited experimenting, I believe it must have to do with the physical Bluetooth radio. I had noticed in the past that when the music streams perfectly, a lot of times if I pick it up to check an email, text, etc., it becomes choppy, but thought that was strange since the RAM should be more than sufficient to multitask without choppiness. On my way home from a friend's, I played around and stuck my hand over various parts of the back of the phone, and would press the phone against my pant, etc., and could effectively interfere completely with the connection such that it would be only silent, and not even choppy. Yet, while the music wasn't playing, the track continued to playback on the device and when the music would pick up after I moved the phone, it would be 10 seconds or whatever later as if it had been playing straight through the whole time.
I haven't tested this theory too much yet, but I think combined with your issue, there's certainly something there. Unfortunately, I frequent these parts in order to find answers to these types of issues and don't have the solutions myself.
Do we have lemons, or is this issue prevalent?
I'm happy to provide more info to anyone that can help.
Thanks in advance!
I was having the same problem. It was so bad Bluetooth was completely unusable. I contacted Motorola and they sent me the following steps to try. I worked perfectly. Good luck.
Dear Michael
Thank you for contact Motorola tech support, i send to you the steps you have to follow up to clear the cache for you Driod turbo
Before you do the Wipe cache, please un pair the Blue tooth devices and forget it for the phone, after you do that follow the steps and do the wipe cache.
This will remove any temporary files that may be causing the problem, but will not delete your files or settings.
1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
2. The device will display different BOOT OPTIONS
3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select (I think he meant POWER to select)
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
4. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
6. The device will display additional menu options (Text will appear in BLUE)
7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option
8. The device will then perform the partition wipe
9. The device will reboot and start the normal power up sequence
Answer Title: Clear Cache Partition
Answer Link: https://motorola-global-en-usa.custhelp.com/app/answers/detail/a_id/102367
Thank you for choosing Motorola products
Regards.
Richard.
I think Bluetooth stinks. Poorly implemented, stupid pairing issues, and poor quality. I have had very little success with Bluetooth on any device I have had.
Sent from my XT1254 using XDA Free mobile app
Found a Fix for the Stuttering BT issue. It's the dumb kernel on 5.02 that stutters the playback as soon as screen is off. I used a partial wakelock so the cpu stays active after screen off with this app. It works. No more stuttering. As for speakers that require high sample rate I just switched the cpu governor to performance. It's a workaround but the partial wakelock should work especially on bluetooth headphones. Here's the app's link https://play.google.com/store/apps/details?id=eu.thedarken.wl&hl=en
Every time I drive away from my house and the phone loses wifi signal, the bluetooth skips really bad during the transition. Once I get far enough away, it usually clears up again. For my situation, it seems the wifi radio is somehow interfering with the bluetooth signal.

Phone randomly auto-mutes itself, can't increase volume [video inside]

Hey guys,
I have a weird issue with my Moto X 2014 (stock Lollipop, no root or anything), and I can't find anything helpful around the web.
I have a video of the issue - I can't post the link as I don't have enough messages, but go to vid.me and add this code to the URL: /tMXf
Basically every few days, I find the phone is on vibrate. The volume rocker is suddenly all the way down, even though it should be maxed out, and I can't physically turn it up as you can see in the video. Even in audio settings, the ringer options is greyed out.
Android's quiet hours setting is NOT active. I have Moto Assist set to kick in at night time, but this happens randomly during the day, plus I tried removing it but nothing changes. It's not something to do with calendar events silencing the phone either, as Moto Assist only has scenarios for driving and the aforementioned night time.
Anyone knows what could be happening here? Thanks, much appreciated.
That IS strange... Have you tried rebooting your phone?
cole_15 said:
That IS strange... Have you tried rebooting your phone?
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Thanks for the reply, man... yes, of course I tried that, but it's definitely not a temporary glitch. It happens again and again, every few days. A reboot does fix the issue when it occurs (in fact, it's the only way to get sound back), but only until the next time.

Device hangs/reboots randomly + Miracast issues

Hello all,
For some time now I have been having issues with the phone.
Exhibit A) When using e.g. facebook messenger app it will freeze randomly for random amount of time, in some cases if I try to reboot the phone (hold power button for few seconds) the screen would just go blank and wouldn't turn on again, after several seconds in this case phone will reboot by itself. This can happen up to several times a day and is a really tough annoyance to handle. I have tried clearing the cache - situation got better, however issue still persists from time to time. Random "in pocket" reboots also do happen.
Exhibit B) When casting my screen the general video will get laggy and pixelated on movement, audio would break up as well. Tried this with several devices (nVidia SHIELD TV, Panasonic TV, BMW G30)
Phone is completely stock and up to date (OOS 4.1.3)
Any suggestions fellow forum members?
Cheers,
Greq
Is there a solution to this problem? Happens to my wife and me.
Actually, uninstalling Facebook messenger fixed the issue - I switched to messenger lite and device hangs no more
However miracast is still an issue

Moto G6 freezing after being unplugged.

Hello everyone, I'm just curious to know if anyone knows how to fix this issue: when I unplug my phone and shut the screen off right after, my phone simply freezes in the state that its in. I know its frozen because if I have my flashlight on it stays on and nothing responds (touches, buttons, fingerpring sensor, etc), but it will not freeze if I have music playing for some reason and the only way to get access to my phone again is to forcefully restarting it (by holding down power for about 10s, which is really annoying). If anyone can help me with this I would really apreciate it. Ps: my phone is a Moto G6 (ali). I know that doing a factory reset fixes it, but right after I re root it and install my apps it starts doing it again. Below is a screenshot with all my root apps.
IuriP said:
Hello everyone, I'm just curious to know if anyone knows how to fix this issue: when I unplug my phone and shut the screen off right after, my phone simply freezes in the state that its in. I know its frozen because if I have my flashlight on it stays on and nothing responds (touches, buttons, fingerpring sensor, etc), but it will not freeze if I have music playing for some reason and the only way to get access to my phone again is to forcefully restarting it (by holding down power for about 10s, which is really annoying). If anyone can help me with this I would really apreciate it. Ps: my phone is a Moto G6 (ali). I know that doing a factory reset fixes it, but right after I re root it and install my apps it starts doing it again. Below is a screenshot with all my root apps.
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Click to collapse
I have this exact same problem. I have 2 moto's. It occurs on both of them. Never happened till I rooted.
You should disable all of those apps ( especially substratum) and see if the problem still happens. Then if it doesn't, activate one by one till it happens again. Then with the culprit found, look in internet if it has any conflicts to another app you have installed. If you find maybe they have like a patch to download or a modified version. If not you'll have to let one of them go. Or maybe there's no conflict with any other app and it's just that one misbehaving. Disable all other apps and let only the culprit activated. Does it still bug? you can try reinstalling the app or uninstalling it.

Huawei P20 Pro stops playing media in all apps, also calendar crash

This is my sister's phone so I don't have an instant access to it but for almost half a year she has to restart the phone 5 times in a day because most of the videos just stop playing and some apps like gallery goes crazy. Tried formatting it more than 10 times. Didn't work. Also sent for repair to Huawei 3 times, they didn't do anything other than factory resetting it. Media playing stops after using F1TV app most of the time. The only idea that comes up to my mind is getting a fresh rom and installing it because I think the installed OS is corrupted right now. I don't know how things work with Huawei since I can't unlock the bootloader and flash roms easily. Any help would be appreciated.
Hi I have exactly the same problem! A hard reset doesn't do the job. Has anyone found a solution yet?
Calendar crash was caused by MEB Ajanda but media playback issue still exists. She had to buy a new phone at the end of the day.

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