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warrenty question

so i bought my tilt like 2 months ago..today at the gym..i dropped it..and cracked the screen..now the screen is completly white with a big ol' crack going through it...
my first question is..what kinda warrenty does att have/ what can i do to get this replaced?
number 2...i have a custom rom....but since i cant actually see anything on the screen..how do i go about flashing the original back so my warrenty isnt void? if i just flash it regularly would that work..and leave it on the phone without setting it up or anything??
thanks in advance

Broken Screen is "Physical Damage" & as such not covered by the Mfg's warranty.
Your choices are send it to a center for repair, buy a new device, or buy the LCD & digitizer & install it yourself.

If HTC repair finds the damage is your fault they charge $28 to fix anything not there fault. When you send it to them they ask for credit card number for this . I just had to send my phone back and this is what happened

Actually HTC will charge way more than $28 for things not covered by warranty (like "physical damage"). I spoke with a HTC repair person on the phone the other day and she told me that the average bill for repairs on the kaiser was $140 or so.

BIG Problem With My DiAAMONDDD!!

Hi im finished here
i bought my diamond from 1 week ago and its locked .. anyway i unlocked it and started to use it .. but after while issues have came up clearly .. the end key light is always on and never turn off .. also its over heated it really burns my hand when i hold it .. and once i open the backside cover and i removed the stylus and stick it near the magnet .. and guess what .. it came off .. all these problems on a new diamond used for only 1WEEK !!
i returned the device to the HTC Service Center .. and they gave me a letter to give it to the shop which i bought the diamond from .. when i went to them they said u lost the warranty cuz u unlocked it .. !! im not even satisfied with this device i hate it !!
i know u cant do somthing here but i love this forum and just wanted to remove this pain from my chest and get some suggestions from u ..

Sorry to ask... but which ROM did you put in after unlocking it? The magnet is fixable with some pasting stuff (be careful not to use something to abrassive, or you might melt the plastic).
Have you Hard Reset the phone after unlocking it?
Once the device works properly, you ain't gonna hate it.
Did you followed ALL THE NECESSARY steps to unlock it safely? Have you let the device near a source of heat and/or moist?
Which RADIO is installed? Which version is you Diamond? AUS, EUR, USA?
Calm down and describe the whole scenario. It's the only way the all-seeing eyes from xda can look properly into your problem.
Needless to say: the fact that you loose your warranty is a well known risk of having the device unlocked.
It took me a long 2 week period to dismiss any possible tech fault, and THEN I started RESEARCHING into unlocking.
[size=-1]As I live in Argentina, mine came already flashed, so that was easy on me to take the risk. But even then, I took all the possible cautions. Of course I'd be mad if something like that happened.[/size]

Sorry to ask... but which ROM did you put in after unlocking it? The magnet is fixable with some pasting stuff (be careful not to use something to abrassive, or you might melt the plastic).
Have you Hard Reset the phone after unlocking it?
Once the device works properly, you ain't gonna hate it.
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i used duttys rom "Ruu_Signed_Duttys_Diamond_5.2.20749_V2_Full" and the magnet i wont fix it by my self i wont stop asking for a new device .. i didnt buy a device to fix it .. i will request to replace it with new one ..
yes i did hard reset the phone ..
i dont hate the phone .. i just hate it for its flows and the fact that its a NEW and allready have many problems with it .. hardware problems heat and button doesnt work and unstable magnet !! that should not happen..
Did you followed ALL THE NECESSARY steps to unlock it safely? Have you let the device near a source of heat and/or moist?
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yes i did followed all the necessary steps to unlock it.. and no i didnt let the device near a heating source ..
Which RADIO is installed? Which version is you Diamond? AUS, EUR, USA?
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my version was 1.37 i think and replaced by duttys rom ..
radio version is 1.00.25.05 i dono what was before but i changed it cuz there was no signal .. and no it works perfectly
Calm down and describe the whole scenario. It's the only way the all-seeing eyes from xda can look properly into your problem.
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i dont think i will calm untill i have a new device .. its not that easy to pay for an expensive new phone and found problems in it ..
Needless to say: the fact that you loose your warranty is a well known risk of having the device unlocked.
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didnt understand what you mean by this .. is it true that i lose warranty by unlocking it ? cuz i feel ive been cheated .. they told me before its ok to unlock it .. its a matter of software i cant loose warranty by changing software
As I live in Argentina, mine came already flashed, so that was easy on me to take the risk. But even then, I took all the possible cautions. Of course I'd be mad if something like that happened.
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I took all the possible cautions too but by being cheated by them
and offcourse everyone would be mad if that happend to one of them
anyway thanks for answering me i didnt expect from anyone to answer u really made me calm about it ..

you automatically lose your warranty on ANY phone when you change your unlock your cell phone or tamper with the original software.

Try again but first flash official ROM and SPL.

I'm glad I could help you, a little at least.
Unlocking, HardSPL'ing and such UNofficial stuff are warranty breakers.
It's supposed to be updated with Official ROMs (dwnldd from HTC home)
AFAIK you can't brick your phone without having a large ammount of mistakes.
If you want a new one, re-flash it with the official branded ROM that came with your phone... and try to get the old spl back in... (I dunno if that's possible...)
That way you might be able to pass it as a broken one... the resellers should take it back, because they will have to send it overseas... physical damage to the phone should be repaired nevertheless.
The best luck with this, pal. Hope you don't end up stressed up.

boolean22 said:
physical damage to the phone should be repaired nevertheless.
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If the warranty is voided as in this case it means the manufacturer can refuse repair wether it be a software fault or any physical damage.

HTC Touch diamond - dead .. not starting up

Hey I tried to unlock my HTC touch diamond with an unlocking software. In the process the cell phone suddenly turned off and now it is not working at all. Not turning on .. even not charging up the battery. In short look like no sign of life in the mobile phone. I tried every thing nothing work. I do have the warranty but dont have the reciept.
What can i do with this situation . any ideas how can i atleast make the phone start??? you exeriences and ideas??
thanls

sooo, you used the unlocker from ppcgeeks, which is fr cdma phones (and I'm not sure it its unlocking anything at all). Anyway - the only way to fix it is to send it to the service centre. If the phone is still on guarantee, there's big chance, that they will not be able to boot it, and replace the mainboard.
Good luck!

what if i dont have the recipt? no proof of purchase... i bought it from a friend and he lost the recipt for it . I know the fone has atleast 4 months warranty left .. but what else i should do.. again thanks for the reply ..

You're SOL buddy.
Exact same thing happened to me about 6 weeks after I bought my Diamond. Cost me $130 on the insurance claim to get a new one.
Obviously I haven't tried it a second time....

why u paid 130$ if you had insurance???

It was an insurance claim, not a warranty claim, and therefore I'm responsible for part of the replacement cost....sort of like the deductible for your medical or car insurance.

Need help asap

So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.

what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.

navdroid said:
what warrenty do you have? lol, if you pay that extra 5 bucks you can bring it in and replace it for free for any self damage. dont worry so much.
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uhm the detuctable for an insurance claim is $130 there bud.

mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
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is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.

on some phones, there are more water damage indicators on the inside of the phone as well as behind the battery.

find the .nbh file in the rooting thread and flash that to your phone, if you are in us it's the RC29 file and in UK it's the RC7 i think

mrcrs said:
is the water damage sticker red or white?
red means water damage.
whatever the color is, when you call tmo, tell them it's white.
the charge you'll get in the end will be cheaper than initially saying it's red.
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Listen to this man. Out of warranty fee is $100. Insurance deductable is $130.

mallen3000 said:
So here's the deal, a few days back water was spilled on top of my phone with no apparent damage. initially it turned on, but started to slowly act up.
the water damage indicator is fine. but here's the problem...
my little brother lives for this website and found a way to customize my phone so that some images pop up when i turn the phone on. that's great and all, but now that i'm returning the phone for a new one, i need to get all of that off of there so they know that the phone wasn't messed with as far as the warranty goes. the issue we're having is getting past the point of the images in order to reset the phone. when i put his g1 battery into my g1 it works only up to the point of the second image.
can someone, anyone please help me with this?
do i install something and just crash the phone?
do i take out to my driveway and run it over so it doesn't turn on?
basically, i need help getting this custom feature off my phone so that i'm able to have a phone sent back to me.
thank you.
Click to expand...
Click to collapse
Do what the guy said above by putting dreaming.nbh on your phone, it actually sounds like your phone is stuck in a boot loop and might have nothing to do with water. If downgrading to RC29 does not work, you will have to reflash the stock boot.img and you can find that information under themes and wallpapers>custom boot images.
two ways you can do that through adb, or through terminal emulator. terminal emulator might be easier for you, should all be in the link posted below.
I actually think it would be funny to send a custom boot screen back to tmo or htc but thats besides the point.
http://forum.xda-developers.com/showthread.php?t=467693
you can also do what i did and told tmobile that the wifi doesn't work and its covered under htc warranty.
good luck.

Have i bricked my phone?

G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help

Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF

There's no current solution for a brick. A brick is a brick and you're done. Sorry

I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.

Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.

Here is my question. What were you doing before the brick happened? By chance did you install the special spl?

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
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This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.

speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
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How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...

alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
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Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.

cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
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Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)

alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
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simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.

just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it

cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it

alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
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I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.

All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.

Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...

The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY

Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.

HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.