Database Develop

Build Quality

I was just wondering if it is just my phone. I got the developers edition VZW and when I push on the logo in the back of the phone (back/bottom of the phone) I get a tape sound when I release. Like they forgot to put padding or something in the back.
Is this normal?
I was going to go to the VZ store and see if they have the issue.

Same!
I have the regular vzw moto x and it does the same thing! I thought mine was defective or something. Weird...

I have had three Moto Maker AT&T models and none have had this issue. They have had other issues, including faulty haptic feedback, WiFi antenna, and varying degrees of smoothness at the edges (the wraparound glass or whatever they called it) and on the flash (one phone was completely smooth at the edges and at the flash on the back, another has a more pronounced lip).

Slusho said:
I have had three Moto Maker AT&T models and none have had this issue. They have had other issues, including faulty haptic feedback, WiFi antenna, and varying degrees of smoothness at the edges (the wraparound glass or whatever they called it) and on the flash (one phone was completely smooth at the edges and at the flash on the back, another has a more pronounced lip).
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also moving onto my third moto x. 2 gsm dev editions, and now i'm just going on to a used at&t model. for me:
1st gsm dev: marks on the screen in low light
2nd gsm dev: dirt embedded in the white backing, rattley/loose vibrations, creaky back
i figure, as long as i'm compromising and not getting a perfect device, might as well save $300 and get a used one where my expectations aren't so high. i just hope i get one with tight vibrations. i wish moto would get their crap together, this is such a beautiful phone.

Wait.. so I'm really interested in getting a moto x but it sounds like there are a lot of problems with the build quality.. Is this only with the phones that are manufactured in the US?

Wheyn said:
Wait.. so I'm really interested in getting a moto x but it sounds like there are a lot of problems with the build quality.. Is this only with the phones that are manufactured in the US?
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there are a lot of issues on every new phone released. but there seems to be a good bit from the usa factory. if you are in the states... a motomaker phone is your best bet as far as quality goes. my first one was perfect. but dropped it on day four and busted the glass. so they gave me a new one. this one seems to have a weak vibrator. but that is something i can easily live with. as im not a fan of haptic. but i have yet to turn it off because i dont need the battery savings.

Well, I just tried and mine does it too. I never hold the phone in such a way that I'm actually touching that area so not really an issue for me. It does sound like tape, though.

dymmeh said:
Well, I just tried and mine does it too. I never hold the phone in such a way that I'm actually touching that area so not really an issue for me. It does sound like tape, though.
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while i have no plans of testinf it out...there were leaked pics just before the release that show the x in layers. those pics show that there is some empty space as the back curves up at the camera all the way to the top. there is a lip at the top of the camera to keep the back from flexing in. id imagine that is why you can press down in the first place. just fyi.

OK. So it is normal. From the answers here and going to the Verizon store. They must have a piece of tape for the entire back and a gap at the bottom of the phone. Causing the issue. I am not going to try to do an RMA because it seems to be a design issue.
Aside from this issue, this has been by far my favorite android phone.
Sent from my XT1060 using xda app-developers app

hill180 said:
OK. So it is normal. From the answers here and going to the Verizon store. They must have a piece of tape for the entire back and a gap at the bottom of the phone. Causing the issue. I am not going to try to do an RMA because it seems to be a design issue.
Aside from this issue, this has been by far my favorite android phone.
Sent from my XT1060 using xda app-developers app
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makes sense and agree. i didnt look at ifixit, so i didnt want to say there was tape. but i know the og droid razr had a back that was taped to the battery. and then the battery was connected by a ribbon. of which i ripped and ruined when taking it apart. so be careful if you ever decide to diy. it helps with twist/flex. so i would have to assume they did the same thing on the x. and it sounds like the tape is a bit bigger than it needs to be. no doubt because the usa plant isnt as good at building phones so they made it easier on the employees. which is why peeps are able to push in and hear a tape sound. it sounds like if it were an eighth inch shorter... this would be a non issue.
and i also agree with you that its not worth worrying about. the bad assedness of the phone makes up for the design flaw.

Popping noise from back cover

Has anyone else noticed a popping/snapping noise from the lower back cover of the phone? To me it sounds like the glue that holds the back cover on is not always touching the back, so if you push part of the back towards the screen it sticks to the glue, and then comes unglued later with a "pop" sound.

Yes I have noticed this, and this came to my attention from other forum members talking about it so we are not alone
Sent from my Moto X

Same things happens with mine.

Dogbone737 said:
Yes I have noticed this, and this came to my attention from other forum members talking about it so we are not alone
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Ok, so it's not just a one-off manufacturing error. I'm trying to decide if it's worth trying to get fixed, after all it doesn't affect structural integrity or anything.

I noticed the same popping noise when I got my Moto X. Don't notice it now that it is in a case.

hbar98 said:
I noticed the same popping noise when I got my Moto X. Don't notice it now that it is in a case.
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makes sense with my glue theory, the case prevents the back from compressing so it doesn't touch the glue. Alternatively the case keeps it always compressed so it doesn't pop later.

I just got a Moto X and have the same issue. What provider do you guys have? How common is it?

Mine too Verizon
Sent from my XT1060 using xda app-developers app

Mine does this too, right where the carrier branding would go.
What kind of backs do you guys have?
I have a white woven back on a GSM Dev Edition. My friends turquoise back and says her's doesn't do this. It might have to do with material used to make your back.

should I be concerned I didnt get the extended warranty.. I am within my 14 days with vzw.. should I exchange it?

Np, they all do this, just the design there's some air there but sticky tap on the back panel so when you push it down the tape sticks then let's go and that's what you're hearing

Hairline cracks - Anyone?

Anyone else notice hairline cracks forming around their Moto X... I have a white X so it's a little more noticeable because the contrast (dirt). I have one at the top (center) near the headphone port, and two on each side of the volume rocker. This reminds me of the iPhone 3GS problems. Another question I have for those that DO have them, have you contacted Motorola for service/warranty replacement?

I've seen this on photos on swappa. When did a quick search, I found pictures of cracks by the headphone jack and around the sim cover.
https://forums.motorola.com/posts/83eb1c001a

Thanks for the link... I didn't even check the sim tray side... Seems as if I'm not the only one

Just an update;I got off the phone with Motorola warranty repair. They will repair or replace my device and send me a loaner in the meantime ( with a security deposit)...
Not too bad

Ya I got three. Two on the Sim card side and one on the volume rocker side. Seems decently solid still so I won't be taking it in.I might tho lol.

Not for sure who your carrier is but I had the same issue.... Called AT&T. They're aware of this issue. Received a new x in the mail the next day under warranty!
Sent from my XT1058 using Tapatalk

If this minor flaw is a common thing....I'd rather just keep my phone.....rather than get another that will probably do the same thing. My phone works flawless. What if I got a less flawless phone in return. Lol
Sent from my Moto X cellular telephone...

I had the same issue with a white woven back. One by the sim tray and one by the audio jack, but they only really showed up once i removed the back cover. I've since swapped it out with a wooden back (Walnut i think?) where i haven't had any of the same issues.

I haven't noticed any. I waited a couple months to order my phone so it's not from the first run. Perhaps they improved the material later.

First run black VZ model here. I noticed a couple near the SIM tray. Think they showed up last month. Nothing major, but if it spreads... Then I'll look into warranty repair / replacement.
Sent from my Moto X

Are people with the problem storing the phone in a pocket where it gets stressed when you sit down etc? Obviously the casing is too brittle, just wondering if it cracking from flexing when in a pocket.

None on mine....but it's been in an otter box from the get go.
Sent from my Moto X cellular telephone...

I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?

JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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The Moto G's back cover is user replaceable, not the Moto X.

JoeSchmoe007 said:
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
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Yes, the majority of these cracks seem to be on the back cover. The back is not supposed to be user replaceable on the Moto X. It doesn't look to be too difficult to remove the back as it's just tabs and one big glue spot. Here's the iFixit teardown so you can see how to remove the backing.

Just an update;
So I've been happily using my loaner phone while my original X was being repaired. Today FedEx dropped off my original phone, un-repaired. Same hairline cracks, absolutely no changes to the phone. Called the warranty department, explained my frustrations, and the rep could only "speculate" that it wasn't repaired because they deemed it physical abuse yet, nothing in the repair notes state that.... While typing this reply, Motorola called me back asking if I wanted to keep the loaner phone instead of re-sending my original back in for repair. So after 2 weeks, a minor mess up on Motorolas part, I've got a brand new phone.
TLDR; after a slight hiccup, Motorola replaced my old phone with a brand new device.

So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app

romichaeli8 said:
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Wouldn't it be easier to eat if it cracks up easy?
And seriously. These are a handful of people posting about this issue. That really doesn't mean its all devices. Or this thread would have hundreds of posts reporting the issue.
Sent from my Nexus 5 using Tapatalk

Mine has hairline cracks on the edge of the back cover. These happened from dropping it in its protective case. 0 damage on the actual phone except for these cracks.
Seems like a weak cover. Anybody eles?

i had one on the very back, up the V on verizon and it was about 1 1/2 inches long. told Motorola and i got a code for a new one. hope they can help you out!

[Q] Back Cover Lifting

The back cover on my Nexus 6, acquired directly from Motorola, has begun lifting, from both the right and left edges. It appears to be affixed with some sort of adhesive, as I'm able to press it back into place, but shortly after it just begins lifting again. I do have an extended warranty with Motorola, that I purchased with my Nexus 6, and I have contacted them for replacement, though I'd like to understand the issue, and whether it might recur. Has anyone else experienced this problem, and could it possibly be related to my SlickWraps carbon wrap?

May I have slick wraps carbon with no issues. Could be the battery expanding issue.

danarama said:
May I have slick wraps carbon with no issues. Could be the battery expanding issue.
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Is there a known issue related to the battery expanding?

Karine said:
Is there a known issue related to the battery expanding?
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Yes. Rare, but yes, it has happened. Motorola/Google are replacing it without any issues though.

I've had 2 phones replaced with this issue. My first replacement phone already had the back cover lifting right out of the box

drkboze said:
I've had 2 phones replaced with this issue. My first replacement phone already had the back cover lifting right out of the box
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Did you do the replacement directly through Motorola, and if so was their any cost for the replacement?

Karine said:
Did you do the replacement directly through Motorola, and if so was their any cost for the replacement?
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Yes, through Motorola (I purchased the phone through T-Mobile though). And no, there is no cost. However, if you want to do an advance replacement (where they send you a device first, then you send yours after) they will put a $500+tax hold on a credit card until they receive the device.

Back Cover Unevenly Glued

My back cover for the Nexus 6 seems unevenly glued, the top left corner has a slightly bigger gap in between the metal frame compared to the rest of the panel. I am afraid the back cover would peel off over time. Is this an indication of the peeling back covers users reported a while back? Thanks in advance.

oxxshadow said:
My back cover for the Nexus 6 seems unevenly glued, the top left corner has a slightly bigger gap in between the metal frame compared to the rest of the panel. I am afraid the back cover would peel off over time. Is this an indication of the peeling back covers users reported a while back? Thanks in advance.
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Or it could be the sign of an expanding battery, which is also a known issue. Consider doing a RMA.

Evolution_Tech said:
Or it could be the sign of an expanding battery, which is also a known issue. Consider doing a RMA.
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Here's what it looks like. What do you think?

oxxshadow said:
Here's what it looks like. What do you think?
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It's definitely separating, but I've seen worse. I'd RMA if it was me though.

Evolution_Tech said:
It's definitely separating, but I've seen worse. I'd RMA if it was me though.
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The problem with RMA is that this phone was given to me as a gift. It was bought in another country through Amazon, so I'm not sure how RMA would work. I would prefer not to RMA if I don't have to. Do you think it is expanding more?

oxxshadow said:
The problem with RMA is that this phone was given to me as a gift. It was bought in another country through Amazon, so I'm not sure how RMA would work. I would prefer not to RMA if I don't have to. Do you think it is expanding more?
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Contact Motorola directly. Or just keep an eye on it to see if it gets worse.

Evolution_Tech said:
Contact Motorola directly. Or just keep an eye on it to see if it gets worse.
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OK, will see if it gets worse. Thanks for the help. Justba question, why would Moto be more helpful than contacting Amazon, where the phone was bought?

oxxshadow said:
OK, will see if it gets worse. Thanks for the help. Justba question, why would Moto be more helpful than contacting Amazon, where the phone was bought?
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None if Amazon will take it back and it not past the return window. If past the return window has to be fixed under Moto warranty.

prdog1 said:
None if Amazon will take it back and it not past the return window. If past the return window has to be fixed under Moto warranty.
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Ok Gotcha! I believe I am still in the return window, however, the phone was bought from Amazon in another country, not sure if they would do much. Hopefully Motorola will offer something. Now that I inspect the phone, it appears if the panel is fully glued to the aluminum frame, there gaps here and there. I would have thought Motorola fixed this issue in production, since it was reported long ago.

oxxshadow said:
Ok Gotcha! I believe I am still in the return window, however, the phone was bought from Amazon in another country, not sure if they would do much. Hopefully Motorola will offer something. Now that I inspect the phone, it appears if the panel is fully glued to the aluminum frame, there gaps here and there. I would have thought Motorola fixed this issue in production, since it was reported long ago.
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Yea. it glued. Long as not caused by battery expansion can buy the back, It just peel and stick.

prdog1 said:
Yea. it glued. Long as not caused by battery expansion can buy the back, It just peel and stick.
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judging from the photos above, would you think I should be worried about this as a battery expansion issue?

oxxshadow said:
judging from the photos above, would you think I should be worried about this as a battery expansion issue?
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Ones I have seen are pulled away a lot in the middle of the sides. Large bulge in center. Top of mine is flush but bottom raises a little like yours.

prdog1 said:
Ones I have seen are pulled away a lot in the middle of the sides. Large bulge in center. Top of mine is flush but bottom raises a little like yours.
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Oh, ok. That is a bit comforting to hear, however, how are the sides of the phone? On mine at least, the left side of the back panel has a slight gap in between the aluminum frame.

oxxshadow said:
Oh, ok. That is a bit comforting to hear, however, how are the sides of the phone? On mine at least, the left side of the back panel has a slight gap in between the aluminum frame.
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My sides are good. No gaps. Once battery starts swelling it usually pretty fast and pronounced. Usually have battery problems also.

prdog1 said:
My sides are good. No gaps. Once battery starts swelling it usually pretty fast and pronounced. Usually have battery problems also.
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only time will tell for me then. hopefully it does not get worse

how would I know if this is a battery issue or just a back panel which was not glued propery

oxxshadow said:
how would I know if this is a battery issue or just a back panel which was not glued propery
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You will start experiencing battery issues. Such as, phone shuts down before battery percentage reaches zero.

Evolution_Tech said:
You will start experiencing battery issues. Such as, phone shuts down before battery percentage reaches zero.
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I have yet to experience that yet, however, I may consider trying to return the phone. The issues seems like it will worsen

Do you guys think I should RMA

I'm having the same issue, except with mine it's the sides of the phone. I just contacted Motorola and they are shipping me a replacement.