Hi All
I just got a replacement moto x in the mail...and it noticeably rattles when i pick it up / /shake it.
It's not coming from the buttons...it sounds almost like there is a loose screw inside of it?
Anyone have any thoughts?
Send it in again.
Sent from my Moto X cell phone telephone.....
bongostl said:
Hi All
I just got a replacement moto x in the mail...and it noticeably rattles when i pick it up / /shake it.
It's not coming from the buttons...it sounds almost like there is a loose screw inside of it?
Anyone have any thoughts?
Click to expand...
Click to collapse
My phone does this. I verified that on my phone this is 100% caused by the sim card. Try taking it out and see if it goes away. Still annoying but better than a loose screw.
Related
mine has a creak and a gap located near the volume buttons. I can actually pry it apart.
Thinking I need to call Moto.
gunnyman said:
mine has a creak and a gap located near the volume buttons. I can actually pry it apart.
Thinking I need to call Moto.
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Click to collapse
Nope, mine's perfect in the build department (for once)! But Motorola accidentally sent me someone else's phone as well, and that one had a huge gap between the front and back on the left side of the phone. I tried to snap it in to no avail. I feel bad for the person who is getting that one.
_MetalHead_ said:
Nope, mine's perfect in the build department (for once)! But Motorola accidentally sent me someone else's phone as well, and that one had a huge gap between the front and back on the left side of the phone. I tried to snap it in to no avail. I feel bad for the person who is getting that one.
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I've called them.
They're replacing it and letting me do another on motomaker if I want to,
Good customer service
gunnyman said:
I've called them.
They're replacing it and letting me do another on motomaker if I want to,
Good customer service
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Click to collapse
Are they giving you an advanced replacement or do you need to send your phone back first? Also, how's your vibrate motor? Is it loud and obnoxious?
_MetalHead_ said:
Are they giving you an advanced replacement or do you need to send your phone back first? Also, how's your vibrate motor? Is it loud and obnoxious?
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waiting to see, but I imagine it will be advanced replacement,
Vibrate motor seems about the same as any other phone I've owned. My HTC One is louder.
Mine isn't so much squeak as when I push down on the ATT logo you can hear the sticky get pushed down then that awful sound as it lets go again, trying to decide if it's worth the RMA effort.
gunnyman said:
waiting to see, but I imagine it will be advanced replacement,
Vibrate motor seems about the same as any other phone I've owned. My HTC One is louder.
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Click to collapse
Does the motor make any clicking or rattling sounds?
Nope
Sent from my XT1058 using Tapatalk 4
tw1tch175 said:
Mine isn't so much squeak as when I push down on the ATT logo you can hear the sticky get pushed down then that awful sound as it lets go again, trying to decide if it's worth the RMA effort.
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Click to collapse
Mine does that too
Sent from my XT1058 using Tapatalk 4
gunnyman said:
Nope
Sent from my XT1058 using Tapatalk 4
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Click to collapse
Welp, looks like mine is going back.
Sent from my XT1058 using XDA Premium 4 mobile app
Maybe you should stop sitting on your phone brah
What?
Sent from my XT1058 using Tapatalk 4
What a cluster f*** this has turned into. Seems I have to go to the att store and let them handle it. What's the chance of them telling me that I need to deal with Motorola
Sent from my XT1058 using Tapatalk 4
100% chance. att is directing me to motorola
Say what you will about AT&T but I have never had an unpleasant experience with one of their call center reps.
Motorola, not so much.
Looks like the ball is finally rolling in the right direction.
I got RMA emails from Motorola just waiting on a new motomaker code
gunnyman said:
Say what you will about AT&T but I have never had an unpleasant experience with one of their call center reps.
Motorola, not so much.
Looks like the ball is finally rolling in the right direction.
I got RMA emails from Motorola just waiting on a new motomaker code
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Do you have to pay up front for the replacement?
_MetalHead_ said:
Do you have to pay up front for the replacement?
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Click to collapse
Yep
Yeah she was fine for a week.... then after work Sunday it just failed.
No touch less controls, no google now
People can't hear me in calls unless I scream and even then they just great noise
:/
And now I must go a week or two without a phone?
Ugh...
I may go and just buy a nexus 5 just to not wait... But I've really loved my Dev edition.
Any one had this problem?
Sent from my XT1053 using xda app-developers app
Locklear308 said:
Yeah she was fine for a week.... then after work Sunday it just failed.
No touch less controls, no google now
People can't hear me in calls unless I scream and even then they just great noise
:/
And now I must go a week or two without a phone?
Ugh...
I may go and just buy a nexus 5 just to not wait... But I've really loved my Dev edition.
Any one had this problem?
Sent from my XT1053 using xda app-developers app
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Click to collapse
I was putting my screen protector on and I guess the solution got into the mic. It wasn't working for a few hours. I also had to scream at it to get it to work.
MOTO X Slapped
[email protected] said:
I was putting my screen protector on and I guess the solution got into the mic. It wasn't working for a few hours. I also had to scream at it to get it to work.
MOTO X Slapped
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Click to collapse
Yeah I'm just returning mine, I don't have 7 days to go missing work calls :/ , in the mean time I'm going to buy a refurb Nexus 4.
Freaking pathetic that the mic breaks after a week.
They'll overnight a brand new phone to you. Just saying...
Does the phone fill with the water？ Perhaps it's the problem.
Once my phone was taked in water, and I used hair-dryer to make it dry. then it works well now.
I've been through 3 of them and i'm getting my replacement today. I know this sounds silly but ,but diid any of you happen to have just put on a screen protector? I ask because to forums ive seen recognize this as the problem. defective screens.
I had the same problem, but I had my X since November and all of the sudden it went bad. People couldn't hear me on calls, no Google now either it was just dead.
Went to Verizon store they checked the phone and decided to send me a replacement.
I got my replacement 3 days later and guess what FREAKING same problem with the replacement phone, it came with a broken Mic. Went back to Verizon and now they are sending another replacement. I don't know what's the deal with the microphones. For me it seems that the opening it might be too exposed to dust and with time this gets into the mic. I might get my replacement today.
Sent from my GT-P3110 using Tapatalk
Did any of you try using compressed air?
So we were out for one of my friend's birthdays last night. It was the end of the night and we were about to drive one of my other buddies home who had gotten pretty drunk. I had pulled out my phone to check GPS on where the car was. Suddenly the drunk friend raises his hands and tries to give me a hug and slaps the phone out of my hands. 7 day old phone is now broken :'(
I usually go naked with my phones because I'm not accident prone. I guess I didn't take into consideration the hazards of other people. Any advise on replacement?
No moto care for accidents?
Man mine broke the other day too. I've been making sure that everyone knows how fragile this phone is. A fall like the one mine took should not have broken the phone like it did.
Scenarios like this is why I purchased moto care. You never know when crap will happen.
Do you have insurance through your carrier?
It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.
With last years moto x my friend got his replaced twice because he cracked his screen without moto care. They allowed him to design a new one. They use to be pretty good about it, I'm not sure that if they changed things but he is not the only one I've heard of that got a replacement without cost because of a cracked screen.
Sent from my HTC One_M8 using Tapatalk
I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk
mustafu said:
I'm in the same boat, wife claims she set it face down on a wooden end table, and when she checked on it some time later, the screen was spider webbed out. Ran naked because it seems all the decent cases are on backorder. I contacted Moto and they asked for pictures, I'll see how it goes.
Sent from my SAMSUNG-SM-G870A using Tapatalk
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Click to collapse
Any word on this? How did it turn out?
That really sucks OP. Sorry about that.
My SGS3 lasted 2+ years before it hurtled out of my hand and shattered sliding feet away on its face when I got into a bike accident a couple weeks back. I got stitches too.
But now I'm getting the Moto X
Terrified of it breaking, might have to consider Moto Care. That bike accident is the only accident I've ever been in and it was my own fault. Braked too hard and had my phone in one hand with Navigation running. Gotta get a bike mount for the Moto X now too actually.
prosive said:
It's funny you mention Moto Care since I was actually thinking about purchasing it earlier yesterday. But yeah no I don't have any insurance.
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Click to collapse
Did you buy it with an American Express card? If so they offer 90 days accident protection coverage with every electronics purchase. If not, check your card, they may offer something similar.
Also consider buying Moto Care and then reporting it broken after you buy it.
fictionoid said:
Any word on this? How did it turn out?
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Motorola wouldn't do anything, no surprise there. Quoted $99 - $250 for a replacement. Wife will continue to use 2013 X until we can have that done.
Sent from my SAMSUNG-SM-G870A using Tapatalk
I was afraid of this, so I got my mother an otterbox
Advice? Your friend should buy you a new Moto X.
Sensamic said:
Advice? Your friend should buy you a new Moto X.
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Sadly but this.
Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/
Buy Moto Care
batman408 said:
Mine broken as well on Sunday night
Tried getting a replacement from Motorola but they said physical damage is not covered under warranty, only had it one week =/
Click to expand...
Click to collapse
Dude just log into Motorolas website and buy Motocare ... it is available for one month after your date of purchase. Report it after you buy it (wait a week or so).
if you go bare, buy the care!
So I got my turbo last week in blue nylon (and i'm loving it) but there's one horrid problem with it, the headphone jack doesn't want to work with some of my headphones. when I plug in my over the ear theres static the left ear, and a pulse of static on the right (kinda like a heartbeat). This occurs on my phone and my brother's, who got it in black. I've narrowed the problem down to the ones with 3 bands on the plug vs 2. Does anyone know what the hell is going on? any help would be appreciated, thanks!!
ERRoRC0DE9999 said:
So I got my turbo last week in blue nylon (and i'm loving it) but there's one horrid problem with it, the headphone jack doesn't want to work with some of my headphones. when I plug in my over the ear theres static the left ear, and a pulse of static on the right (kinda like a heartbeat). This occurs on my phone and my brother's, who got it in black. I've narrowed the problem down to the ones with 3 bands on the plug vs 2. Does anyone know what the hell is going on? any help would be appreciated, thanks!!
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Click to collapse
When I first got my Razr Maxx it did the same thing. I took some caned air with the little straw and blew it out really good and it was fine. Occasionally I had to do it again tho. But be careful I wouldn't stick it too far down inside the jack because sometimes that stuff is pretty powerful. Idk if this will help you but its worth a try.
X_man. said:
When I first got my Razr Maxx it did the same thing. I took some caned air with the little straw and blew it out really good and it was fine. Occasionally I had to do it again tho. But be careful I wouldn't stick it too far down inside the jack because sometimes that stuff is pretty powerful. Idk if this will help you but its worth a try.
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Click to collapse
thanks dude, ill try it out when i get home today
Tried it and it didn't work, oh well. guess i'm switching to bluetooth!
ERRoRC0DE9999 said:
Tried it and it didn't work, oh well. guess i'm switching to bluetooth!
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Click to collapse
You should definitely be under warranty. I wouldn't settle for a phone with a broken piece if hardware. Just my two cents
i'll definitely send it in, but I won't have a chance to do so for a couple weeks. So i'll be using bluetooth anyway. thanks for your help btw!
Recently i am seeing a small difference on the back on my Moto x 2014.... Phone is about 7 months old.
a very minor swelling/bulge of a sort and no i don't overcharge my phone.. ever...
So i was planning on going to the service center in my city. [Pune, India] [ Anyone in India with similar experience would be a plus ]
Anyone have any experience with this sort of thing
and
if or what solutions do the Motorola people offer if it is an actual issue [hopefully not my minor OCD]
Any help would b appreciated. :good:
Just in case anyone is following this thread.
Update: I got it checked at an Authorised Service Centre here. Yes it has a bulge which was fairly noticeable if ur looking for it. Apparently the moto guy said, all X Series i.e. meaning moto x 1st gen and 2nd gen have the back cover stuck and not a latched type back panel like Moto G, E , etc...
They will pry it open which will certainly cause a bit of damage and check the battery, also replace it if necessary. Also the motherboard will be checked apparently. Free of cost as its under moto warranty, obviously.
Reasons mentioned to me by Moto: Overheating, although I never overcharge it. So I'm clueless as to how...
I'll keep the thread updated on the issue, my device will be given to them on Monday/Tuesday for diagnostics.
Hoping for the best here :thumbup:
Sent from my XT1092 using XDA Free mobile app
A small quick update on the matter
The moto service centre has ordered "parts" and "will take time to come"
so i have not given my moto yet but will be taking it for diagnostics tomorrow to figure out whats the deal... with this bulge... :crying:
The Issue here is.... in India... the whole damn system is SLOW
sigh...
more updates to come tomorrow itself...
Well this is the final update:
I got it checked, saw with my own eyes the insides of my moto X 2014, a fine work of craftsmanship n design by moto on the inside too...
Anyway, the battery has not bulged...
The bulge present resulted only because moto X has the back panel stuck and not like a latch system like moto g or most mobiles for that matter.
So yes, to sum up, it was my paranoia
But at least now I know and if Anyone is interested or having any similar issue, u also know now :thumbup:
Have a good day XDA
Sent from my XT1092 using XDA Free mobile app