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Hiya...
Rooted/Nandroid with Bootstrapped Recovery..
I was in the car today,device charged about 40%, noticed the Bionic (for the first time) spontaneously booted. Got the boot screen icon, then black.
Went home, pulled the battery, put in the dock, nothing. Battery back in, nothing.
I think I've eliminated the battery as the cause.
Called Verizon, level 2 tech, offered to send a replacement; I opted to go the the brick and mortar store in the AM so as not to wait for 2 days.
Three questions:
Any chance that this is software related? Rooting app or Bootstrap app related? I think not, as in the dock without a battery it should at least start to light up, no?
If I'm correct, am I in jeopardy of voiding my warranty as the phone's rooted? (Not that they could tell).. ?
Anything else to try b4 swapping the phone?
Thx
Alan
arcopress said:
Any chance that this is software related? Rooting app or Bootstrap app related? I think not, as in the dock without a battery it should at least start to light up, no?
Click to expand...
Click to collapse
No, MOST* smart phones cannot run on AC power alone. They require some charge on the battery in order to boot.
*added the emphasis before someone comes running in because their OG Droid/Nexus One/RAZR/POS flip phone/whatever could run off AC power alone.
arcopress said:
If I'm correct, am I in jeopardy of voiding my warranty as the phone's rooted? (Not that they could tell).. ?
Click to expand...
Click to collapse
Rooting your device may void your warranty. Most of the time if it's a physical problem and not related to software, the warranty will still be honored. However, it'll probably be an uphill fight.
arcopress said:
Anything else to try b4 swapping the phone?
Click to expand...
Click to collapse
I'd try to get ahold of another battery. I'm willing to bet that yours is defective.
I thought that the Bionic would light up in the dock with the battery removed?
alan
arcopress said:
I thought that the Bionic would light up in the dock with the battery removed?
alan
Click to expand...
Click to collapse
Why would it?
The dock is just an AC charger with a stand.
Try fastboot. Rsd lite. Fxz file
Sent from my ADR6400L using xda premium
With my Droid X and a dead battery the phone would have to sit about 5 minutes and charge before it would come on at all. Wall charger, not USB via computer.
Sent from my DROID BIONIC using XDA App
its true that the bionic will have to charge for at least a couple minuets to turn back on. i have run mine totally dead and it will not power up untill it has charged for at least three to five plus minuets. although it will light up about three seconds after the charger is pluged in and even show the battery pic and charging. first thing you need to do is with battery back in the phone and a regular charging cable pluged in the phone other end, usb, pluged into your computer run adb or what ever you use and find out if it showes any devices at all being connected. you should be able to see this in the rds also. run rds app, then plug in phone using a rear usb port
jess086 said:
its true that the bionic will have to charge for at least a couple minuets to turn back on. i have run mine totally dead and it will not power up untill it has charged for at least three to five plus minuets. although it will light up about three seconds after the charger is pluged in and even show the battery pic and charging. first thing you need to do is with battery back in the phone and a regular charging cable pluged in the phone other end, usb, pluged into your computer run adb or what ever you use and find out if it showes any devices at all being connected. you should be able to see this in the rds also. run rds app, then plug in phone using a rear usb port
Click to expand...
Click to collapse
yep, it's true.
I ran my bionic's battery dry the first day I had it. I was trippin out thinking it was broken or something.
After about 5-10 min of charging, I noticed it had a charging Icon.
I realized that I was upset over nothing.
I put it in the wall charger for the 10th time and noticed after about 10 minutes that it lit up with the boot screen, then the battery icon, which showed 0 percent... then it died. So it does look to be the battery. That's good news, I guess. Should I try to get a replacement from VZW, or spare the cross-exam about rooting and fork out the cash for a new battery?
If you want to spare yourself of the cross exam about root, get a new extended battery. Or if you firmly believe that the battery was defective to begin with, then stand your ground and ask that you be given a new one.
You should be fine taking it in. I would do what has been stated and just get a new battery because if it isn't that then it is a hardware issue and that isn't the roots fault anyways.
Also as a kind of FYI thing, Verizon does not do in store warranty replacements anymore(an exception being if you're within the 14day WFG period and the phone is ruled DOA). VZW, in store, does 5 day(overnight if you have insurance) shipping for free. If you want it sooner, you pay the shipping cost. Further, warranty replacement phones do not come with a new battery. They use the old phone's battery.
Where I'm going with this is always start with the battery in situations like this. That can be warrantied in store on the spot. Also make sure you're going to a corporate location.
Sent from my DROID BIONIC using Tapatalk
Like most cell phone batteries, they aren't designed to be completely drained.
I recommend charging it full, waiting tell it gets to about 10%, then charge it fully one more time.
After that charge, your battery should last you all day.
No need to waste money on an extend battery.
Sent from my DROID BIONIC using xda premium
Don't worry, you're not the first to have a dead phone. I had to go get a new one after three days.
Couldn't get booted past Motorola splash through any method, and an unlocked bootloader may have helped. But, in the past, and Verizon was happy to hand over a new one.
Wish I had more useful information, but I don't. So, good luck on getting your beast tamed.
Sent from my DROID BIONIC using xda premium
Update...
Went to the VZW store at 9... tech swapped out the battery for a new one. NO GOOD. Nothing.
Probably a good thing, as this way they couldn't void the warranty when they discovered it was rooted
Replaced the phone (17 days after purchase; had to get the mgr to approve a swap)..
Restoring apps as we speak..
Makes one wonder what's up with Motorola's QC dept.
Hey guys,
So the battery went bad on my D4 last week. My phone is rooted, and it will not boot past the DualCore screen. Because it won't boot, there is no way for me to unroot it. Is it safe to send in for a warranty claim since it doesn't boot, or will they try to fix it and then see if it is rooted?
They might not. I busted my usb port once... phone was still rooted and I crazy glued the port closed so the people who reciecve it wouldn't know. Give it a shot it, because if they do find out you would have to pay for another phone anyway.
Sent from my DROID4 using xda app-developers app
Have you tried connecting to a pc using a official Motorola usb cable? Sometimes that works even if the battery won't charge or at least i think i read that somewhere.
maddeath said:
Have you tried connecting to a pc using a official Motorola usb cable? Sometimes that works even if the battery won't charge or at least i think i read that somewhere.
Click to expand...
Click to collapse
Its not an official motorola cable, its a motorola factory cable, it bypasses battery and directly powers the device, and you can use it to charge and flash in a low battery situation.
I think you would be okay, because the first thing they usually do is flash it back to stock before checking the hardware. I sent in a phone that was safestrapped/rooted, because it died after overheating, and everything checked out okay.
Sent from my DROID4 using xda premium
I've had this phone for about two weeks now (I bought it used). When I got the phone the battery lasted pretty much all day for about 4-5 days. Then I pretty much started having charging issues. When the phone would fully die it would lock up. Sometimes when the phone had 80% battery it would lock up and stay that way for about 30-60 seconds. It would then reboot possibly lock up on boot for another 30-60 seconds, then if it did come on the battery would have an explanation mark telling you it needed to be charged. Now sometimes when you go to charge the phone it would turn on but have a question mark inside of the battery instead of where the colors are while it's charging and off.
I tried to purchase a battery locally and replace it. This battery does the same thing. The phone will boot for a bit, charge, then shut off. When I go into fastboot mode it says 'battery low'. When I got the phone and started having problems it was still stock everything, no root. Now I am running Youngunn's HoloBlur performance edition and the battery I tried to replace it with is an EB40.
The questions I really have are this.
1- When a battery is bad does it cause the '?' mark
2- Does the EB40 have to be calibrated some how, or does the ROM just pretty much know what's up
I don't really want to drop another $50 into a battery if that doesn't the issue. However in my past experience and knowledge of electronics and phones it seems to be the battery.
Thanks in advance!
have you tried a battery calibration app
frog1982 said:
have you tried a battery calibration app
Click to expand...
Click to collapse
I can't really get that far into the phone. After I get the phone booted it says low batt then goes through the power down process
Update: After reading a few threads on this site and others I've heard them all talking about using the OEM charger. I was using the USB brick I use for my Samsung tablet 5v 2a. I've just found a moto charger at my house which is 5v 550ma and the charging meter is now going up.
Thank you for searching guy.
Sent from my PACMAN MATRIX HD MAXX
You're welcome man!
I took the battery that I purchased back and ordered a new one off Amazon. I put my old battery back in the phone and left it alone. After the phone charged for two hours it said it was at 25%. I booted the phone up got about five mins of use out of it and it locked again and wouldn't turn back on. When the phone isnt on and just charging, does it use the ROM to display the battery charging meter?
Here's another update.. I got the new battery in and put it in the phone. I tried to power it up just to see if it had a charge and it displayed the unlocked bootloader logo and shut back off. I then tried to plug it into, still nothing. I eventually got the green light on the top to show up. At first it was blinking, then it went solid with a very small blink. After that, still nothing.
I have tried using a 5v 500ma, 5v 1a, and 5v 2a charger and still nothing. Does anyone have any ideas?
You used the stock moto charger?
Sent from my PACMAN MATRIX HD MAXX
deeje00 said:
You used the stock moto charger?
Sent from my PACMAN MATRIX HD MAXX
Click to expand...
Click to collapse
I went to ATT and tried to get the OEM charger from them but they said they didn't have one. They were trying to use a 5v 1a usb cord with a block on the end. The only actual Motorola charger I have is what I got when I had my Atrix 4G. It's a 5v 500ma...
What is the voltage / amperage on the OEM charger?
Cued4 said:
I went to ATT and tried to get the OEM charger from them but they said they didn't have one. They were trying to use a 5v 1a usb cord with a block on the end. The only actual Motorola charger I have is what I got when I had my Atrix 4G. It's a 5v 500ma...
What is the voltage / amperage on the OEM charger?
Click to expand...
Click to collapse
The charger I got with mine is a 5.1v .750mA unit. Mine has two usb ports on it.
audit13 said:
The charger I got with mine is a 5.1v .750mA unit. Mine has two usb ports on it.
Click to expand...
Click to collapse
Thanks man. I guess I'll head back up there in the AM and see if that helps. Although now I'm feeling like something else is wrong with the phone.
Sent from my GT-P6210 using xda app-developers app
Cued4 said:
Thanks man. I guess I'll head back up there in the AM and see if that helps. Although now I'm feeling like something else is wrong with the phone.
Sent from my GT-P6210 using xda app-developers app
Click to expand...
Click to collapse
I have never used the original Moto USB charger. I usually use anything that was convenient and that includes my, laptop, desktop, HTC, LG, and Samsung USB chargers.
Same here. With any of my devices for that matter. Usually the phone can dumb it down or just not charge.
Sent from my GT-P6210 using xda app-developers app
And sometimes that's fine but If it won't charge first thing to try is the factory charger to rule that out.
Sent from my PACMAN MATRIX HD MAXX
After going up to the ATT store and getting them to try multiple adapters it still isn't working. I have noticed that when you plug it into the computer it recognizes the phone.. To what extent I have no idea (since I only plugged it in for a minute at the store). There are also times when you plug it in and the green light will be flashing, and other times the light will be solid.
Like I said this is straight puzzling. The phone worked fine for a few days with no issues. It seems like it got wet but there's no way it could have.
frog1982 said:
have you tried a battery calibration app
Click to expand...
Click to collapse
This is a hoax. Battery calibration is not real (Words from a google/android employee). All these apps do is maybe clean up the battery statistics so android builds new ones (which it does by itself in the long run anyways). This process has nothing to do with the actual battery/hardware.
That's all they're meant to do. Wipe the stats so it will get a correct reading.
Sent from my PACMAN MATRIX HD MAXX
Did you solved it?
I had the same issue ..couldnt fine a workaround uptill now
*facepalm
Solution:
1.Take out your battery.
2.See those contacts between the terminals? Yes, they're the battery sensors. If they're not in contact with the base plates on the phone board, do something about it. I don't know what, you decide.
3.get some naked wire and create your own screw washers, for the terminals. Screw them under the screw, between the battery board and base screw holes.
4.Tighten properly.
Done.
Now, try again till the charger accepts that your battery is existent.
You are welcome.
Ok, this is my problem
I plugged my moto g all night to get it charged, then when I woke up I unplugged it so i started watching videos and playing but cuz my battery was low i tried to plug it again but it didn't charged anymore not even plugging it to my PC, it won't recognizes my phone, then i did my backup and my phone died.... i went to the store where i bought it to fix it and they said the guarantee doesn't apply cuz i unlocked the bootloader and installed another ROM, i had the titanprime rom for XT1063 and it didn't give me any problem so i know this is not the problem... somehow i got it into fastboot and plugged it into my pc to do a factory reset and it recognized it, but it said ''low charge'' and it turned off.... so now i can't even get it on or charge it or even get into fastboot, my pc won't recognize it anymore and idk what to do.. i've tried almost everything but unmount the battery cuz i'm afraid i get it worse than it is.... any suggestions? i've tried holding power button for 2 minutes, and with the volume down and trying to get into fastboot and it won't work...
HELP! I'm scared :crying:
Can you acces bootloader?
Chris_Bellamy said:
Ok, this is my problem
I plugged my moto g all night to get it charged, then when I woke up I unplugged it so i started watching videos and playing but cuz my battery was low i tried to plug it again but it didn't charged anymore not even plugging it to my PC, it won't recognizes my phone, then i did my backup and my phone died.... i went to the store where i bought it to fix it and they said the guarantee doesn't apply cuz i unlocked the bootloader and installed another ROM, i had the titanprime rom for XT1063 and it didn't give me any problem so i know this is not the problem... somehow i got it into fastboot and plugged it into my pc to do a factory reset and it recognized it, but it said ''low charge'' and it turned off.... so now i can't even get it on or charge it or even get into fastboot, my pc won't recognize it anymore and idk what to do.. i've tried almost everything but unmount the battery cuz i'm afraid i get it worse than it is.... any suggestions? i've tried holding power button for 2 minutes, and with the volume down and trying to get into fastboot and it won't work...
HELP! I'm scared :crying:
Click to expand...
Click to collapse
You may not get much charge plugged into the PC, have you been using the same USB cord the entire time? If so, try another cord or even another charger. It can be any charger, it doesn't have to be the original one.
Plug it on a >1A charger (nb: a good charger) and wait a few minutes. Should work.
Tel864 said:
You may not get much charge plugged into the PC, have you been using the same USB cord the entire time? If so, try another cord or even another charger. It can be any charger, it doesn't have to be the original one.
Click to expand...
Click to collapse
i've tried 3 different chargers and another cord and it won't work
MotoGUser69 said:
Can you acces bootloader?
Click to expand...
Click to collapse
Nope, i could once but i can't anymore
mpeL said:
Plug it on a >1A charger (nb: a good charger) and wait a few minutes. Should work.
Click to expand...
Click to collapse
Where can i get a charger like that one?
Chris_Bellamy said:
Where can i get a charger like that one?
Click to expand...
Click to collapse
Google nexus charger should work fine
kishorebvs said:
Google nexus charger should work fine
Click to expand...
Click to collapse
Oneplus one chargers work great. 2amp. Should be able to get on their site or on vifocal.
Sent from my Moto G 2014 using XDA Free mobile app
Chris_Bellamy said:
i've tried 3 different chargers and another cord and it won't work
Click to expand...
Click to collapse
Then you probably don't need another charger. It's going to be something else.
Sent from my GT-P5210 using Tapatalk
rukusx7 said:
Oneplus one chargers work great. 2amp. Should be able to get on their site or on vifocal.
Sent from my Moto G 2014 using XDA Free mobile app
Click to expand...
Click to collapse
An S4 or S5 charger should work?
Chris_Bellamy said:
An S4 or S5 charger should work?
Click to expand...
Click to collapse
I dont know for sure, but nothing tells me they wouldnt be a good choice.
rukusx7 said:
I dont know for sure, but nothing tells me they wouldnt be a good choice.
Click to expand...
Click to collapse
I got an S4 charger and I plugged it in, it won't work, it hasn't turned on :/
I'll wait until tomorrow just to see if it worked
What else should I do if it doesn't work?
Chris_Bellamy said:
I got an S4 charger and I plugged it in, it won't work, it hasn't turned on :/
I'll wait until tomorrow just to see if it worked
What else should I do if it doesn't work?
Click to expand...
Click to collapse
Buy a new moto g. They are literally disposable for the price.
Sent from my Moto G 2014 using XDA Free mobile app
rukusx7 said:
Buy a new moto g. They are literally disposable for the price.
Sent from my Moto G 2014 using XDA Free mobile app
Click to expand...
Click to collapse
The thing is that i don't have a job, so i don't have money to buy a new one, i'm poor :c
And here in Mexico, it costs like $299 the moto g 2014 and $249 the moto g 2013 :/
Chris_Bellamy said:
The thing is that i don't have a job, so i don't have money to buy a new one, i'm poor :c
And here in Mexico, it costs like $299 the moto g 2014 and $249 the moto g 2013 :/
Click to expand...
Click to collapse
I don't know what to do if it doesn't turn on though. You've tried everything to get it on? Fastboot, recovery, etc?
Sent from my Moto G 2014 using XDA Free mobile app
rukusx7 said:
I don't know what to do if it doesn't turn on though. You've tried everything to get it on? Fastboot, recovery, etc?
Sent from my Moto G 2014 using XDA Free mobile app
Click to expand...
Click to collapse
It won't turn on in fastboot mode, it doesn't even turn on, and i've tried almost everything but take off the battery and put it on again...
Chris_Bellamy said:
It won't turn on in fastboot mode, it doesn't even turn on, and i've tried almost everything but take off the battery and put it on again...
Click to expand...
Click to collapse
No warranty honoured? I'd be taking the battery out. Sounds like these devices have a threshold with the battery drain and charging. Mine freaked me out one night. Did the same thing and wouldn't turn on or charge. I tried some different cables and chargers and after only 5 minutes of panic, it worked.
Sent from my Moto G 2014 using XDA Free mobile app
rukusx7 said:
No warranty honoured? I'd be taking the battery out. Sounds like these devices have a threshold with the battery drain and charging. Mine freaked me out one night. Did the same thing and wouldn't turn on or charge. I tried some different cables and chargers and after only 5 minutes of panic, it worked.
Sent from my Moto G 2014 using XDA Free mobile app
Click to expand...
Click to collapse
I don't have the correct screwdrivers to get off the battery, that's the only thing i haven't tried, a lot of people say that it works... Did it work for you?
Didn't run into that problem.
Sent from my Moto G 2014 using XDA Free mobile app
So I was using my phone and was running low on battery power. My ended up dying at like 5% as usual with my droid turbo. I was with my friend in his girlfriends car and plugged it into her cheap charger she picked up at a gas station or something. My phone registered the charger and then began the battery symbol like usual although it never got to the battery percentage, it just stayed as a gray battery symbol with the lightning bolt. After a while the phone screen went black and wouldn't respond to anything and figured that the charger just made the phone go dead and that I could plug it into a Verizon charger to make it work again. When I got home I plugged it in and nothing, no response at all not even the green light at the top of the phone. I plugged it into my computer and it shows up on device manager as QHSUSB_BULK. Now to be clear my phone was never rooted or had anything done to it. The phone was completely stock. I need help frantically because I need to get some media off of the phone if at all possible, whatever the cost. Not sure if just letting it charge for a while will help or not. Thanks for the help in advance.
If you plug it into your home charger it should turn on at least and show the battery symbol when charging and it should go up if you haven't tried it already. If it doesn't, sounds like some kind of charging issue.
BlueForce64 said:
If you plug it into your home charger it should turn on at least and show the battery symbol when charging and it should go up if you haven't tried it already. If it doesn't, sounds like some kind of charging issue.
Click to expand...
Click to collapse
The phone doesnt respond at all to any commands. The green light doesn't even pop up as if thebphone was clear dead. Took it to Verizon they thought the battery might be fried which I guess would keep the phone from turning on.
That is entirely possible. When I buy after market chargers, I generally only buy anker stuff. I've never had a problem with their stuff. Get what you pay for. Not that you bought that but yeah.
BlueForce64 said:
That is entirely possible. When I buy after market chargers, I generally only buy anker stuff. I've never had a problem with their stuff. Get what you pay for. Not that you bought that but yeah.
Click to expand...
Click to collapse
Yeah I definitely learned a lesson. Is there any way I can get the data off of it though? Would Motorola recover the data for me or is there some way? The data should all still be there considering there were no deletion processes. Of course maybe im wrong but I just hope I can get everything recovered.
It's possible if it will connect to your computer and you can read it but otherwise I'm not sure
Assuming the charging port is damaged you could try a wireless charger.
Sent from my XT1254 using Tapatalk
Well like I said the computer can read it, but thats all it can do. It recognizes it as being plugged in but cant do anything else.
dnwhome3 said:
Assuming the charging port is damaged you could try a wireless charger.
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
Tyler2265 said:
Well like I said the computer can read it, but thats all it can do. It recognizes it as being plugged in but cant do anything else.
Click to expand...
Click to collapse
If you try a Qi wireless charger, that would give it the chance to actually charge. Maybe some circuitry in the USB port is damaged and it's not receiving a charge. You actually have the phone, so you know better. But wouldn't hurt to go to a store and try putting it on a Qi charger for a few minutes as a test. When my phone is OFF and I put it on a Qi charger, it actually turns it on, boots the phone.
That is definitely a thing to try. If your computer can read it then you can easily save the files off the phone.
I'll have to give that QI a try. People st Verizon probably didn't even think of that.
How would I go about getting the data off of it though? The phone doesnt show up on computer just shows up in device manager under the code I wrote in the first post.
Tyler2265 said:
I'll have to give that QI a try. People st Verizon probably didn't even think of that.
How would I go about getting the data off of it though? The phone doesnt show up on computer just shows up in device manager under the code I wrote in the first post.
Click to expand...
Click to collapse
One step at a time. If it will charge normally with Qi and boot, then it once booted it might show up as device on PC.
BlueForce64 said:
That is definitely a thing to try. If your computer can read it then you can easily save the files off the phone.
Click to expand...
Click to collapse
I tried the QI charger and it did not work. Thr light on the Verizon pad flashed red. Thr battery has got to be fried. So im not exactly sure what to do next.
Well, you can always get a new one through insurance or through swappa. I get that it's the stuff you want to save though. Might not be able to if your computer can't see it as a SD card unfortunately.
BlueForce64 said:
Well, you can always get a new one through insurance or through swappa. I get that it's the stuff you want to save though. Might not be able to if your computer can't see it as a SD card unfortunately.
Click to expand...
Click to collapse
Well the way I look at it there's always other phones but not memories. So if worse comes to worse I'll just tear the phone apart and find the internal storage.
Tyler2265 said:
I tried the QI charger and it did not work. Thr light on the Verizon pad flashed red. Thr battery has got to be fried. So im not exactly sure what to do next.
Click to expand...
Click to collapse
Tyler2265 said:
Well the way I look at it there's always other phones but not memories. So if worse comes to worse I'll just tear the phone apart and find the internal storage.
Click to expand...
Click to collapse
Very sorry you couldn't resuscitate your phone. Hope you can save your data.
ChazzMatt said:
Very sorry you couldn't resuscitate your phone. Hope you can save your data.
Click to expand...
Click to collapse
So there's no way you guys can think of to get this data off? I could use all the help I can get
Even if you tore yours apart and found the memory chip, it's soldered onto the board. I know because I've opened my turbo to do repairs and it's not hard but not easy. Maybe, just maybe, if you had the sophisticated equipment you could apply the proper voltage to be able to read the card, assuming you could find the + and - pins on it and then also the transmit pins on it and solder yourself a usb cable to direct connect to it to the computer, that might work but would be extremely complicated. I'm a professional electronics technician and I test, build, and repair boards but not phones. I do surface mount work though. Anyways, got off topic. So unless you got that going for you, I don't see it happening.
One last thought, do you have Motorola drivers installed on your PC? Could help. Don't know.
Tyler2265 said:
So there's no way you guys can think of to get this data off? I could use all the help I can get
Click to expand...
Click to collapse
There are youtube guides out there on how to replace the battery in this phone. It's not easy, but it's probably easier than finding the storage chip and figuring out a way to build a new physical interface to access it. New battery = resurrected phone = get your data back. Maybe.
https://youtu.be/VHFkTgjWzOo
Yeah that's also probably a lot easier than all that. The battery isn't too hard to replace. I totally over thought that.