Advance replacement safe? - One (M7) Q&A, Help & Troubleshooting

Basically I have a purple tint in my camera I am thinking of going for advance replacement but can HTC be trusted with a credit card hold or will they after recieving my phone which is in mint condition cry about some extremely minor flaw and say they wont remove the hold and charge me the amount of the new phone? Will I be stuck buying a new phone or is the advance replacement system nice and friendly?
PS my phone is bootloader unlocked from htc dev still s-on will that be a problem. I will obviously relock it and stock everything before returning it
Or should I s-off and then lock bootloader through other means so it shows bootloader locked not relocked?
Thank you for your help

muneebrocks said:
Basically I have a purple tint in my camera I am thinking of going for advance replacement but can HTC be trusted with a credit card hold or will they after recieving my phone which is in mint condition cry about some extremely minor flaw and say they wont remove the hold and charge me the amount of the new phone? Will I be stuck buying a new phone or is the advance replacement system nice and friendly?
PS my phone is bootloader unlocked from htc dev still s-on will that be a problem. I will obviously relock it and stock everything before returning it
Or should I s-off and then lock bootloader through other means so it shows bootloader locked not relocked?
Thank you for your help
Click to expand...
Click to collapse
phone must be 100% stock for warranty, stock rom, recovery.... locked bootloader not relocked.

alray said:
phone must be 100% stock for warranty, stock rom, recovery.... locked bootloader not relocked.
Click to expand...
Click to collapse
so should I s-off and then remove the lock bootloader sign. Will they be able to tell my bootloader was unlocked then?
Or is making the phone s-off asking for trouble?

Related

[Q] HTC Dev/Tampered question

Ok, have searched couldn't find any information about my question directly. Am looking at unlocking my first HTC device (My Samsungs were so much easier...not easier but less complicated) and have a question in relation to the warranty and the process of unlocking as first time have to deal with the Tampered flag and HTC Dev.
Unlocking the bootloader voids the warranty but now that there is S-off you can get rid of the tampered flag. But you still have to have to use HTC Dev to unlock the bootloader. So won't HTC have a log of you doing this and can void your warranty irrespective if you get rid of the tampered flag and relock the phone? As am from Australia may not deal with HTC direct but you never know.
Well, requesting an Unlock_code.bin from HTCDev doesn't mean you're gonna use it and HTC will never know if you'd use the token or not. So, imho I think warranty should be fine as long as you set your bootloader to "locked" status before sending it for service.
You don't need to go through HTCDev if you use revone.
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
badboykiller said:
hello there , im new to htc but have read a lot about rooting and unlocking , so i was getting excited to root my new HTC ONE which i bought from Dubai just few days ago , anjd b4 doing anything and just going to the bootloader there was my surprise!!!! it says " tampered and unlocked" shudnt this be only if i unlocked it personally????, and adding to my surprise when i wanted to check the stock recovery which it turned out to be CWM ,, now im wondering , does this come with a new Fon or does it mean the Seller sold me a used Fon?
thanks
Click to expand...
Click to collapse
The boot loader being unlocked could possibly be wherever you bought it installing third party software, but no new phone will come with CWM Recovery.
Sent from my HTC One using XDA Premium 4 mobile app

[q] how to relock bootloader?

Hi guys,
i have to send my phone to service and im afraid of losing my guarantee, because bootloader is unlocked. How can i relock the bootloader?
Please help me!
trapn said:
Hi guys,
i have to send my phone to service and im afraid of losing my guarantee, because bootloader is unlocked. How can i relock the bootloader?
Please help me!
Click to expand...
Click to collapse
From what I've read is impossible because when you unlock the bootloader it burns some sort of fuse or something like that, which can't be recovered
If the fault with your phone is nothing to do with the bootloader your guarantee won't be affected.
Who Cares Wins
MilkyJoePD said:
If the fault with your phone is nothing to do with the bootloader your guarantee won't be affected.
Who Cares Wins
Click to expand...
Click to collapse
Well sometimes they just try to be a pain in the ass and complain about it, but if it's got nothing to do with it, just go ahead and send it to your phone's service
I sent mine in (the screen was dodgy) mine had an unlocked bootloader, when i got it back it had been reset from jellybean to ics and bootloader relocked and i can now longer unlock bootloader but they still fixed the device under waranty
okay guys, thanks. no my problem is the aux out and the usb port ;S i will send it with unlocked bootloader now

Unlocking Htc One: S-Off And Warranty

Hi everyone, I have an Htc One (M7) still locked, original, not touched yet.
I want to unlock now, but I now I'll lose warranty, but I'm asking this:
If I unlock, ok I'll lose warranty (Is there any way to not lose?), but can I delete the message in bootloader relocked?
Thanks!
Frenix27 said:
Hi everyone, I have an Htc One (M7) still locked, original, not touched yet.
I want to unlock now, but I now I'll lose warranty, but I'm asking this:
If I unlock, ok I'll lose warranty (Is there any way to not lose?), but can I delete the message in bootloader relocked?
Thanks!
Click to expand...
Click to collapse
yes, you can revert to stock firmware through an RUU to claim warranty. U can remove the 'TAMPERED' flag and change 'RELOCKED to LOCKED'.
In short, u can revert to the EXACT same state ur phone came in.
BTW, u need S-OFF to revert ur phone 2 claim warranty
So now I unlocked my Htc, flashed recovery and I'm using a custom rom/kernel. Obviously I read Unlocked and Tampered...can I change this with Locked staying still with custom rom/kernel?
Frenix27 said:
So now I unlocked my Htc, flashed recovery and I'm using a custom rom/kernel. Obviously I read Unlocked and Tampered...can I change this with Locked staying still with custom rom/kernel?
Click to expand...
Click to collapse
You need S-OFF to change back to LOCKED (not RE-LOCKED) and to remove the TAMPERED banner.
I'll recommend you to stay UNLOCKED as long as you will use a custom rom.
Ok thanks.
Other thing: is it possible dual boot like a sense rom and a miui/aosp?

[Q] question about HTCDev .com

hello guys will im currently not rooted for the warranty but there is one thing that bothers me
about the htcdev.com
can my warranty (company, provider, or whatever they called)
check in anyway that i had unlocked the bootloader before
and is the unlcok.bin code linked with my device only (the unlock code when proceeding in unlocking)
dont know why this is coming into my mind
and another question where does the nandroid backup located in twrp and CWM
in future when i reroot the device i want to do a nandroid backup for it
Iloudsan said:
can my warranty (company, provider, or whatever they called)
check in anyway that i had unlocked the bootloader before
Click to expand...
Click to collapse
If your bootloader says unlocked or relocked they will know you have unlocked the bootloader. Also "tampered" flag must not shown in the bootloader. Its possible to remove the tampered flag and set the bootloader back to locked (not re-locked) with S-OFF. So if you can achieve s-off there is nothing to worry about.
and is the unlcok.bin code linked with my device only (the unlock code when proceeding in unlocking)
Click to expand...
Click to collapse
in theory yes, your unlock_code.bin is generated from your phone unlock_token, but never heard of someone who wasn't able to claim warranty because he have unlocked bootloader (with bootloader locked and no tampered flag ---> s-off required)
In some rare cases, HTC doesnt care about unlocked bootloader if its 100% sure the issue wasn't caused by the bootloader being unlocked. It depends which service center. Always better to send the phone Locked + no tampered flag.
and another question where does the nandroid backup located in twrp and CWM
in future when i reroot the device i want to do a nandroid backup for it
Click to expand...
Click to collapse
TWRP backup are stored at
/sdcard/TWRP/BACKUPS/YOUR_PHONE_SERIAL_NUMBER/DATE_OF_BACKUP/
or if you prefer:
/data/media/0/TWRP/BACKUPS/YOUR_PHONE_SERIAL_NUMBER/DATE_OF_BACKUP/
not sure about cwm, probably something similar.
alray said:
If your bootloader says unlocked or relocked they will know you have unlocked the bootloader. Also "tampered" flag must not shown in the bootloader. Its possible to remove the tampered flag and set the bootloader back to locked (not re-locked) with S-OFF. So if you can achieve s-off there is nothing to worry about.
in theory yes, your unlock_code.bin is generated from your phone unlock_token, but never heard of someone who wasn't able to claim warranty because he have unlocked bootloader (with bootloader locked and no tampered flag ---> s-off required)
In some rare cases, HTC doesnt care about unlocked bootloader if its 100% sure the issue wasn't caused by the bootloader being unlocked. It depends which service center. Always better to send the phone Locked + no tampered flag.
TWRP backup are stored at
/sdcard/TWRP/BACKUPS/YOUR_PHONE_SERIAL_NUMBER/DATE_OF_BACKUP/
or if you prefer:
/data/media/0/TWRP/BACKUPS/YOUR_PHONE_SERIAL_NUMBER/DATE_OF_BACKUP/
not sure about cwm, probably something similar.
Click to expand...
Click to collapse
thank you, my phne bootloader is locked not relocked but locked and s-on and no tempered flag
i will use another email in my phone in case they want to check that if i had registered in htcdev before
dont know why im that scared
i have a cracked camera
i heard that htc will probably give a replacement if anything happens to the camera is this right?
of course with paying for the camera price

[Q]Unlocking bootloader voiding warranty?

I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
shad0wboss said:
I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
Click to expand...
Click to collapse
Developer editions are shipped with an unlocked bootloader. If your phone is not a dev edition, unlocking its bootloader may void your warranty as explained at htcdev.com/bootloader
shad0wboss said:
I have heard that some of the phones are being shipped with unlocked bootloader? So i was wondering if i unlock bootloader but don't manager to S-OFF it, does it void my warranty?
Click to expand...
Click to collapse
also, as I found out a few days ago, when having a live chat with HTC customer services about the 5.1 update, as soon as they get your serial number, they know everything about your phone, so if you s-off'd it and converted to to dev edition, they know it was sent out and shipped as a 401 phone, ie. WWE europe by your IMEI or serial number, they can still refuse a warranty repair as they know you converted / messed with it yourself.
ps. we will get 5.1, they wouldnt say if it was with sense 6 or 7, and ETA is still unknown, 5.0 is still shipping.
Seanie280672 said:
also, as I found out a few days ago, when having a live chat with HTC customer services about the 5.1 update, as soon as they get your serial number, they know everything about your phone, so if you s-off'd it and converted to to dev edition, they know it was sent out and shipped as a 401 phone, ie. WWE europe by your IMEI or serial number, they can still refuse a warranty repair as they know you converted / messed with it yourself.
ps. we will get 5.1, they wouldnt say if it was with sense 6 or 7, and ETA is still unknown, 5.0 is still shipping.
Click to expand...
Click to collapse
Well, S-OFF and just locking bootloader later before repair might still void my warranty as they'll know that i, at some point, unlocked the phone...So why bother locking bootloader?
Also I'm on lollipop and i heard that sunshine doesn't S-OFF on lollipop and trying would mean that i'll have to unlock bootloader first which may turn out to be a fail attempt... GAH HTC.....
shad0wboss said:
Well, S-OFF and just locking bootloader later before repair might still void my warranty as they'll know that i, at some point, unlocked the phone...So why bother locking bootloader?
Also I'm on lollipop and i heard that sunshine doesn't S-OFF on lollipop and trying would mean that i'll have to unlock bootloader first which may turn out to be a fail attempt... GAH HTC.....
Click to expand...
Click to collapse
technically yes, but im not so sure they actually record or bother looking up whether you unlocked your bootloader or not, plenty of people have returned their phone back to 100% stock, removed the flags, locked the bootloader, gone s-on and had their phones repaired by HTC under warranty.
As for sunshine, no it doesnt yet support lollipop, and if your on Lollipop and locked, why would you want to unlock and s-off at the moment ? I understand it has some bugs still, but its still the best yet (in my opinion), however, ive never used sunshine myself, but i think you can run it on a locked bootloader, im sure I read it does everything for you, unlocks and s-off's.
Seanie280672 said:
technically yes, but im not so sure they actually record or bother looking up whether you unlocked your bootloader or not, plenty of people have returned their phone back to 100% stock, removed the flags, locked the bootloader, gone s-on and had their phones repaired by HTC under warranty.
As for sunshine, no it doesnt yet support lollipop, and if your on Lollipop and locked, why would you want to unlock and s-off at the moment ? I understand it has some bugs still, but its still the best yet (in my opinion), however, ive never used sunshine myself, but i think you can run it on a locked bootloader, im sure I read it does everything for you, unlocks and s-off's.
Click to expand...
Click to collapse
Yes, sunshine does (recently) support lollipop. Version 3.0.3 is available.
Change Log
Version 3.0.3
Fixed two "Unexpected Errors"
Fixed one SuperSu Hang
Fixed HTC CDMA TempRoot Crash
Fix paypal crash
Added Mini2/Remix (s400) support
Now supporting all 4.4.4 HTC
Now supporting all rootable 5.0.x HTC
Click to expand...
Click to collapse
http://theroot.ninja/download.html

Categories

Resources