Database Develop

[Q] - How to remove everything to make it look genuine (repair)

Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt

If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.

Lucifer- said:
If you're S-OFF, you can easily flash an earlier RUU to return to stock, and then use revone to gain S-ON. In that way you will have a completely "clean" phone.
If you're S-ON With Hboot 1.54 you're stuck until revone finds an exploit, unfortunately.
Click to expand...
Click to collapse
I just checked and I'm S-ON.
So I think I'll just have to factory reset my deivce and hope for the best, right?

Which Hboot version do you have? You'll find the version nr. in bootloader. Either 1.44 or 1.54..

It's 1.44.0000

You're Lucky.
http://forum.xda-developers.com/showthread.php?t=2314582
Just follow the directions in this thread to get S-OFF, and then you can flash an older original RUU for your device before you set your device back to S-ON with a clean bootloader and stock os.

Awesome!
Thanks, I really appreciate it

No problem
To bad I'm in the same situation but with hboot 1.54 and an almost broken wifi-antenna.

Ow, that's stupid.
I hope I'll do everything right to remove the root, those instructions seem kinda complicated and hard
Sent from my HTC One using xda app-developers app

Yep, those are pretty hard. But if you look around in the forum you will find some guides on how to do it. Look at mike1986's going back to stock-thread for an example.

Allright, great!
I'll definitely look into that.
I have a few more days before the come picking up my device.
Hopefully things will be unrooted by then
Sent from my HTC One using xda app-developers app

Good Luck

I haven't really started yet and the first problem rises.
Following this thread (like you suggested, method 2)
---> http://forum.xda-developers.com/showthread.php?t=2265618
Apparently I need to find the RUU for my device, but I'm not sure if I'm choosing the right one.
Here's a collection of the RUU's for the HTC One, but my version isn't listed (I guess).
--> http://forum.xda-developers.com/showthread.php?p=39588860
My radio is 4D.14.3250.26 and the only files for the International version (Europe) are starting with 4A.
So I guess those won't work for me.
Am I right or did I do something wrong?

You'll also need to change the bootloader to locked instead of relocked and also remove the tampered flag if you want to be safe because that's two sure fire ways of them knowing you've done some fiddling lol

I've found a way to get S-off on my phone.
After that, I've changed the flags from unlocked to locked (so not relocked) and removed the tampered flag.
Next, I'm gonna return to S-on and reset everything using the option in the settings menu.
My device will still be rooted, but it will be harder to see for them, I hope.
Right?
Sent from my HTC One using xda app-developers app

Repair
I actually just got my phone back from HTC after they repaired it. I sent it in with it being rooted and having the bootloader unlocker. They didn't bat an eye. They replaced the battery for free and sent it back

So apparently you have to be lucky if they will repair it or not.
My device will be send to some place in the Netherlands, I really hope they will be good to me
Sent from my HTC One using xda app-developers app

MattProductions said:
Hi guys
I just contacted HTC to send in my device to repair my battery (my battery life is terrible).
They said that they could refuse to repair my device if they detect some illegal software and stuff (root and custom ROM I guess).
What do they exactly mean by "illegal software"?
How can I can "clean" my device so I looks like it is an untouched one?
ATM, I have rooted my device and flashed a ROM (but I returned to the old one via a backup).
Thanks
Matt
Click to expand...
Click to collapse
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text

Muhammad.Muayad said:
when you unlock your HTC phone over the Internet your IMEI and SN will be listed in their database as (NOT Original)
most of the times repair people will look at the "TAMPERED" text in Hboot, and they will because its hard to remove, if you will take it to repair
make sure you are running %100 stock with the phone NON Root and NO TAMPERED text
Click to expand...
Click to collapse
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?

MattProductions said:
Well, I've managed to remove the "TAMPERED" text and change the other text to "LOCKED", but my phone is still rooted.
To unroot it I need the correct RUU (according to my research), but I'm unable to find the right one for my device.
So I guess I'm screwed?
Click to expand...
Click to collapse
NO you can unRoot your device
https://www.google.com/search?site=&source=hp&q=unroot+htc+one&oq=unroot+htc+one&gs_l=hp.3..0l10.595.4665.0.5161.14.8.0.6.6.1.246.1339.2j0j6.8.0....0...1c.1.24.hp..1.13.1169.h3qqJ12POGs

Need Advice Please R.E: Camera Repair Whilst S-Off

Just need a bit of advice here. Was just wondering if I sent my phone to repair (HTC UK Service Center) under warranty, for the camera issue.
Would it affect my warranty claim if I just locked the bootloader and left it s-off?
The reason I ask is because I really don't want to lose the ability to s-off again when the device is returned repaired with the 1.54 hboot.
Please advise
Has anyone tried getting a repair done in this way yet?
Thanks in advance.
Sent from my HTC One using XDA Premium 4 mobile app

should be fine, as long there's no TAMPERED or RELOCKED on the screen, they wont say anything. however they could S-ON the device before returning it, i saw a post somewhere where that happened to a user.

Just send it in with your carrier stock ruu stock recovery non rooted so stock ruu just leave it s-off and you will be fine
Sent from my HTC One using XDA Premium HD app

Ok, thanks for the info Will give it a go, and see what happens...
Just to clarify, it should be fine to send the device in with:
1) A LOCKED bootloader
2) No TAMPERED flag
3) and S-Off still intact?
Is this for definate? Or will the fact that it's still S-Off void the warranty?

Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike

sp5it said:
Is there a way to edit hboot to be s-off while showing on screen s-on?
Mike
Click to expand...
Click to collapse
Decided to revert back to s-on after what I've read over on twitter (https://twitter.com/HTC_UK/status/303902576687079424), just to be on the safe side.
It's not all bad though, at least the phone is good enough on the stock ROM for me and can't afford the extra expense at the moment of paying for repairs. Ah well, S-OFF was good while it lasted

Test Device??

I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?

PcFish said:
I have a US 32GB M7 Unlocked. Sending it in for repair.
I applied the BrightstarUS RUU to get everything to stock. Should be proper, as I downloaded and installed the OTA.
I noticed in the About>Tell HTC it shows as my phone is a Test Device. Is this normal for the unlocked version? (Unlocked, not the Developer) Will it go away when I re-lock/S-on it the phone?
Click to expand...
Click to collapse
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.

nkk71 said:
It's because of S-Off, but be careful when going from S-Off to S-On; if you're on hboot 1.55 then there is a high probability, that after a few reboots, "tamper detected - rebooting" is triggered, and then you have TAMPERED back in bootloader.
Recommend you stay s-off.
Click to expand...
Click to collapse
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?

PcFish said:
Thanks,
Though I thought I can't get it repaired if it says s-off?
Anyone have experience with this?
Click to expand...
Click to collapse
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.

nkk71 said:
Really depends on your country & carrier/repair center, most don't care about S-Off, as long as you're on stock rom and no TAMPERED and LOCKED (not relocked)
If you are worried and do intend on going S-On, then follow my guide (in my signature), on how to downgrade everything, removing TAMPERED and setting LOCKED, and S-On.
Click to expand...
Click to collapse
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
EDIT: PS, they thought 10-12 hours was okay for overnight idle battery life. OMFG

PcFish said:
It's HTC's US repair center in Texas. I sent it in for warranty repair of the camera, when I got it back my battery drains like hell. I thought it was software, but after doing different RUUs and testing I've concluded that they messed up and they should repair it.
Thanks I'll follow it.
Click to expand...
Click to collapse
post back in the guide if you need help
take it easy, and Merry Christmas

[Q] Sending back to HTC to "repair" camera?

So my HTC M7 like many others has the purple tint, that I haven't really cared about so much.
I want to know if anyone that sent in their phone was the phone back to S-on? I assume that the phone will be factory reset. ALL USER DATA will be wiped, and root lost.
biggest concern will S-On be back, on? haha
If anyone knows thanks.

It depends very much on your situation I suppose. If your returning it for warranty repair, HTC may claim that since the device is modified the warranty is void and charge you for the repair. Although HTC did admit the purple tint problem was a manufacturing defect, so may just replace the camera and return it as is.
If there's no warranty and your paying for the repair anyway, I don't see that it has anything to do with HTC what modifications you've made and simply requesting the phone be left with s-off should be your decision.
I returned mine under warranty, but set it back to stock with s-on before sending. They just replaced the camera module and returned it, I had no problems getting s-off with firewater a second time using the same Rom.
If you used Sunshine to s-off then you can just use it again to s-off you only have to pay once per device
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

Danny201281 said:
It depends very much on your situation I suppose. If your returning it for warranty repair, HTC may claim that since the device is modified the warranty is void and charge you for the repair. Although HTC did admit the purple tint problem was a manufacturing defect, so may just replace the camera and return it as is.
If there's no warranty and your paying for the repair anyway, I don't see that it has anything to do with HTC what modifications you've made and simply requesting the phone be left with s-off should be your decision.
I returned mine under warranty, but set it back to stock with s-on before sending. They just replaced the camera module and returned it, I had no problems getting s-off with firewater a second time using the same Rom.
If you used Sunshine to s-off then you can just use it again to s-off you only have to pay once per device
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:
Click to expand...
Click to collapse
Thanks, for the input.
I would be paying for the repair since I bought it in the USA and using it abroad, so I'm not covered and Ive had this for 2 years now anyways so off warranty anyways.
I used revone to s-off my phone.
And I think after updating firmware and all that im on like HBoot 1.57 or whatever the latest I forgot. Is it possible to s-off that with firewater or revone still?
I know sunshine is paid, is that the only one that can s-off 1.57?

kazemitsui said:
Thanks, for the input.
I would be paying for the repair since I bought it in the USA and using it abroad, so I'm not covered and Ive had this for 2 years now anyways so off warranty anyways.
I used revone to s-off my phone.
And I think after updating firmware and all that im on like HBoot 1.57 or whatever the latest I forgot. Is it possible to s-off that with firewater or revone still?
I know sunshine is paid, is that the only one that can s-off 1.57?
Click to expand...
Click to collapse
Mine was on haboot 1.56 when I originally used firewater for s-off, second time was hboot 1.57. There are plenty of cases were users have successfully used firewater with hboot 1.57 but also plenty that it doesn't work for and had to pay for sunshine.
But if your sending it for repair and your paying for it. I don't see what it's got to do with HTC weather it's rooted, unlocked or s-off, it's your phone bought and paid for. So its up to you what you do with it. I would contact HTC about the repair and explain you wish the phone to be returned with security still off. :good:
I don't think HTC will have any problem with it. And the only reason any user goes to the trouble returning to stock is to protect their warranty.
Sent from my HTC One M7 - ARHD 81.0 Using Tapatalk
If you found my posts helpful, Please click thanks :good:

[Q] Sending M7 back to repair (Purple Camera)

Hi All
I am currently in a bit of a predicament, i bought a second hand one m7 and i foolishly unlocked the bootloader and proceeded to install TWRP on the phone
After spending hours trying to S-OFF my HBOOT 1.57 with nearly every method that was posted on the internet i decided to give up. It was only then i realised that my M7 has the purple camera problem and now seeing that it still has warranty, i want to return it to get it fixed.
Except it has the tampered and unlocked flags and im concerned that they might refuse my warranty claim. Can anyone with past experience provide some insight on what will happen
The phone is running a carrier branded firmware and has no RUU.

Some times they refuse to repair it. Sometimes they accept it. Depends on your location and the service you are sending it in.
As for my opinion I tell you that you are safe if you are sending it locked and s-on and tampered flag gone. If you have some money you can s-off it with sunshine http://theroot.ninja/

I´ve send HTC One M7 to official HTC Service center for my region (Czech Republic) with the same problem- Purple photos.
The phone was Unlocked and S-On.
They changed me my One M7 for new HTC One M8,becasue they haven´t got substitute parts for One M7.

cyrusct82 said:
Some times they refuse to repair it. Sometimes they accept it. Depends on your location and the service you are sending it in.
As for my opinion I tell you that you are safe if you are sending it locked and s-on and tampered flag gone. If you have some money you can s-off it with sunshine http://theroot.ninja/
Click to expand...
Click to collapse
So i decided to send it back today in its current state. Relocking the bootloader would just make things even more suss since it would say "relocked" and would imply that i tried to cover things up
When i sent it in i turned on fast boot within the power menu and i set a pattern lock so it will force my carrier's service team to wipe the device. Speaking with one of the devs of SunShine he told me that flashing a RUU removes the tampered flag
Hoping for the best