Won't update - Nexus 6 Q&A, Help & Troubleshooting

I bought Nexus 6 from T-Mobile and it won't show update 5.0.1 or 5.1 my build is LRX210 android 5.0. How can I safely update this? I've called T-Mobile, Google, and Motorola but no one has answers.

http://forum.xda-developers.com/showthread.php?t=3060300
You actually called Google and Motorola <shakes head>
Sent from my Google N6 on VZ

I have the same issue: will not ota from 5.0 to 5.01.
Yes, I know it can be manually loaded, but I'd like to know why it's not updating to 5.01 on its own.

Try removing your Sim card and rebooting. Let it sit and see if update arrives.

no update
I have a nexus 6 64gd that I brought from Motorola and activated on Verizon in January. It have 5.01. Now that Verizon has the phone unable to update to 5.1. Both Verizon and Motorola tech said no ota available right now. I really want to update now so I can use all of verizon enhance volte and HD voice. Any help will be greatly appreciated.
Thanks

Related

[Q] AT&T Moto X Updates On Straight Talk

Perhaps this is a stupid question, and if so I have no doubt at last a few people will let me know, but I purchased an AT&T Moto X which I used on Go Phone for 6 months, after which I unlocked and switched to Straight Talk. My question is, with AT&T now doing soak tests on 4.4.4, will I still get the update since I'm no longer an AT&T customer? And if not, how can I update when it's available? Thanks guys.
Yes, you will get AT&T updates, as long as AT&T releases them. But I am pretty sure AT&T will not release any updates for Moto X.
AT&T doesn't actually release or distribute the update, it's all done by Motorola. AT&T only has to approve of the build before Motorola can release it. The update comes straight from Motorola servers, and whether you're using AT&T or not is irrelevant when it is distributed.
146
Excellent! Thank you!

At&t 5.1 ota?

I realize Nexus 6 models and builds for the most part are cross compatible. I am just wondering when and if the AT&T variant will get an over the air update with volte support. curious how T Mobile got this update and no word from AT&T as far as volte support for the Nexus 6. anybody heard anything about this matter?
Sent from my Nexus 6 using Tapatalk
They either allow them or they don't. I flash the factory images. Next to no waiting.
I really dont care about otas, as soon as there's a new factory image up on google site I flash it with fastboot
AT&T calls volte "HD voice" I think? roll out is still limited to a few areas according to their site
I don't wait on AT&T anymore. Sideloading is simple to do.
zidave said:
I don't wait on AT&T anymore. Sideloading is simple to do.
Click to expand...
Click to collapse
I still waiting for my nexus 6 update. I thought i get the update straight from google not att?
Looking for a OTA for the AT&T Nexus 6. Where can I find it?
puertorecon said:
Looking for a OTA for the AT&T Nexus 6. Where can I find it?
Click to expand...
Click to collapse
There's not an AT&T specific OTA. LMY47D works fine, here > http://forum.xda-developers.com/nexus-6/general/ref-nexus-6-stock-ota-urls-t2906493
regardless what carrier you are on, all updates come from google. and google promises up to 3 weeks to get all the updates out. they do not all go out at once.

Where or Where Is My Lollipop 5.1

I bought my Nexus 6 directly from Google Play Store. I currently have an AT&T Sim card in it. I have not been prompted for the 5.1 OTA update. Does anyone have any ideas why? I check it daily to see that it is phoning home and asking for updates and still nothing. I am a bit frustrated considering I bought it from Google directly so I could get the updates sooner than the carriers and of course without the carriers bloatware. I don't want to download a OTA version from the sites only to find out it was meant for a carrier's version of the phone.
Thank you for your help.
hpolack said:
I bought my Nexus 6 directly from Google Play Store. I currently have an AT&T Sim card in it. I have not been prompted for the 5.1 OTA update. Does anyone have any ideas why? I check it daily to see that it is phoning home and asking for updates and still nothing. I am a bit frustrated considering I bought it from Google directly so I could get the updates sooner than the carriers and of course without the carriers bloatware. I don't want to download a OTA version from the sites only to find out it was meant for a carrier's version of the phone.
Thank you for your help.
Click to expand...
Click to collapse
Google rolls out updates to Nexus devices, not the carriers. Likewise, they also roll out the updates in stages, starting with a small amount of users and working their way up. You can probably expect to see the OTA in the next week or so.
hpolack said:
I bought my Nexus 6 directly from Google Play Store. I currently have an AT&T Sim card in it. I have not been prompted for the 5.1 OTA update. Does anyone have any ideas why? I check it daily to see that it is phoning home and asking for updates and still nothing. I am a bit frustrated considering I bought it from Google directly so I could get the updates sooner than the carriers and of course without the carriers bloatware. I don't want to download a OTA version from the sites only to find out it was meant for a carrier's version of the phone.
Thank you for your help.
OTA' s can take weeks before everyone is served. Just flash a image in fastboot and you're done. All posted images can be flashed regardless the carrier.
Verstuurd vanaf mijn Nexus 6 met Tapatalk
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Click to collapse
Verstuurd vanaf mijn Nexus 6 met Tapatalk
pmikec said:
Google rolls out updates to Nexus devices, not the carriers. Likewise, they also roll out the updates in stages, starting with a small amount of users and working their way up. You can probably expect to see the OTA in the next week or so.
Click to expand...
Click to collapse
Thank you for the response. I believe they started rolling out to Google purchased Nexus 6 devices around 2 weeks ago. I normally get an update 3-5 days at the most after it first starts to roll out on my Nexus devices. Just anxious I guess and afraid for some reason it is not trigger on mine or at least maybe someone knows how to get it to trigger early.
I guess I am a bit miffed about Tmobile users getting the update before I have
hpolack said:
I bought my Nexus 6 directly from Google Play Store. I currently have an AT&T Sim card in it. I have not been prompted for the 5.1 OTA update. Does anyone have any ideas why? I check it daily to see that it is phoning home and asking for updates and still nothing. I am a bit frustrated considering I bought it from Google directly so I could get the updates sooner than the carriers and of course without the carriers bloatware. I don't want to download a OTA version from the sites only to find out it was meant for a carrier's version of the phone.
Thank you for your help.
Click to expand...
Click to collapse
Sounds like the AT&T roll-out began in the last day or two.
You'll get it. Patience. If not then there are many options of getting it on your phone ASAP. If you want to go that route

[Q] Pure edition update in Canada

A while ago I visited the moto maker website, and bought the xt1095 t mobile pure edition. I am currently using it on a Canadian carrier named Fido. I still haven't receive the 5.1 update and I am getting anxious, since 5.0 runs fairly slowly on the moto x, and I really look forward to the speed boost offered by 5.1. But will there be a delay for updates because I am in Canada? And also a lot of people have got the 5.1 update already, is it still in a soak test process? Please let me know, I literally checks the update every hour lol.
jeffreyyang415 said:
A while ago I visited the moto maker website, and bought the xt1095 t mobile pure edition. I am currently using it on a Canadian carrier named Fido. I still haven't receive the 5.1 update and I am getting anxious, since 5.0 runs fairly slowly on the moto x, and I really look forward to the speed boost offered by 5.1. But will there be a delay for updates because I am in Canada? And also a lot of people have got the 5.1 update already, is it still in a soak test process? Please let me know, I literally checks the update every hour lol.
Click to expand...
Click to collapse
Still on a soak test the second one actually for our 1095..... Things have slowed down considerably.....
Sure wish google would have kept Motorola It could have been like Nokia and windows, rock solid Nexus like phones lol.

5.1.1 on GP Nexus 6?

I'm seeing all these announcements for the 5.1.1 OTA rolling out, first AT&T and now Verizon...but has the Google Play/Motorola Store editions gotten it yet? I'm still sitting on 5.1 and not seeing any OTA coming my way.
Dacian said:
I'm seeing all these announcements for the 5.1.1 OTA rolling out, first AT&T and now Verizon...but has the Google Play/Motorola Store editions gotten it yet? I'm still sitting on 5.1 and not seeing any OTA coming my way.
Click to expand...
Click to collapse
if you are using att, and have an att sim in your phone, you are waiting for att to aprove the ota. BUT.. you can always take your sim card out, turn on wifi, and check if there are any updates available through your settings.
simms22 said:
if you are using att, and have an att sim in your phone, you are witing for att to aprove the ota. BUT.. you can always take your sim card out, turn on wifi, and check if there are any uodates available through your settings.
Click to expand...
Click to collapse
*Faceplam* Why did I not think of that? I have a Verizon SIM in my phone but I never thought that OTAs would be based on the SIM you have in the phone when you have a device you bought on Google Play.
Dacian said:
*Faceplam* Why did I not think of that? I have a Verizon SIM in my phone but I never thought that OTAs would be based on the SIM you have in the phone when you have a device you bought on Google Play.
Click to expand...
Click to collapse
they are, and the Verizon ota started yesterday.
and again, you can update to the generic version, just take the sim out
Dacian said:
*Faceplam* Why did I not think of that? I have a Verizon SIM in my phone but I never thought that OTAs would be based on the SIM you have in the phone when you have a device you bought on Google Play.
Click to expand...
Click to collapse
Probably because this is the first device that has started dishing updates based on sim card.
Typically, its either been dishes out by the oem (including google) or by the carrier for branded devices... Based on the software build. For example, if I had an O2 UK phone but a Three UK sim, I would get the update from O2. But not on this device.

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