I've a Z3 compact that fell out of my pocket whilst kneeling, just a 30cm drop but it broke the spring action on the camera button so now will not take photos.
How are Sony with repairs, I was going to send it as 'Defect' rather than 'Repair' on the basis that it stopped working during normal use. Are the prices extortionate or are they good with warranty work?
Its a Vodafone phone but I got it unlocked immediately to use on EE, but I would hope this wouldn't affect the repair? Its stock in terms of software.
Thanks for any tips, or alternative repairers.
Related
Hi
My Z3C has been posted off to Sony UK for repair as my front camera has stopped working. I'm assuming the camera will be replaced and my question is, will the phone still be waterproof after the work has been done?
Also if anyone in the UK has had work done on their phones, are Sony reasonably quick at turning them around? They quote 5-10 working days, and with posting that could easily stretch to 3 weeks plus without the phone for me. Are the times they quote accurate or "optimistic?"
many thanks
Ofc if you send it to Sony it will still be waterproof.
Test it by doing a pressure sensitivity in service tests. *#*#7378423#*#*
Thanks
I will do as soon as it comes back. Had to go out and buy a phone to tide me over while mine is away today
I suspect it'll be at least 3 weeks till I get it back.
Sony is really quick.
I got it back within 5 working days.
That's great news. I hope you're talking about the repair centre in the UK.
yep, UK
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
Click to expand...
Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Click to expand...
Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.
Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.
Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
Sent from my D5833 using XDA Free mobile app
Ok, so my little cousin (she's 5) came to visit us and I told her I was going to show her something cool, filled the sink (not even 1 meter) put my phone on it with the screen on, took it out, a few secs later the screen froze, battery jumped from 11% to 50%, turned off, now its dead, all the flaps were sealed, I dint put it under the stream.
The fluffed up part is that I bought it through amazon, and imported it (gota love Sony's availability world wide) to Guatemala, I already sent an email through the Sony website, but I wanted to ask you guys, you think they will honor the warranty? Plus, its not even 2 months old, I haven't messed with anything, everything is stock (actually this is my 2nd Z3C after I bought a white one and unlocked the boot-loader and then realized the camera sucked, so I gave it to my brother and bought a black one).
Am I screwed? I haven't even finished paying for it (credit card).
I truly hope so, Im a Diehard sony fan, I even have the z3 tablet C.
Im so mad right now.
edit 1: I dont even use the micro usb port to charge (bought the magnector) and for data I use either NFC or Lenovo's Share it., ugh!
Water damage is not covered by warranty, afaik. The phone has a special indicator in the flap whether it's ever touched by water or not. If yes, sony ignored the warranty. So bad yah.
Btw. I unlocked BL too, after some months i read that it will degrade the cam. But it's just on the sony cam app. I'm using cameraMX and i think it's okay.
Water Damage is covered by warranty
If you left the flap open while underwater, its your fault
If the flaps were closed (where they were in your case), it may be a leak and will be replaced under warranty if found to not be your fault
If it is only 2 months old it should still have a Sony Warranty
My phone was water damaged, so i rung up Sony, booked a repair, and got the motherboard replaced
About a month ago (Specifically January the 16th) my Xperia Z3 Compact just completely won't turn on. It's a similar case to a previous forum XDA post where none of the common solutions to forcefully rebooting the phone such as pressing volume and power buttons a specific way or pressing the yellow button near the SIM card slot whilst the power adapter was on (Methods that I found on the Internet and was recommended to by other posters). In the end the consensus was that it would be best to hand it over to Xperia Care considering that my warranty was still intact. A month on and I finally got it back. The service center people told me that the waterproofing capabilities has diminished and will not be as good as it was prior to the repair. They also told me that they changed the innards of the phone. When I asked the service people for a report they said that they did not have a report to explain what happened to my Xperia. (It is in my countries' consumer law to understand the condition my phone is in though, should I have pressed further?) Although I was pretty disappointed I went on to use it and I noticed that the device started to heat up more quickly than usual and that it has reached a higher average temperature (44 Degrees Celsius average and around 62 Degrees Celcius (very rarely however)) on my usual use. Another abmormality I observed on the day of posting was that the right audio channel (it was also a problem I mentioned to the Xperia Care people when I handed it in for servicing) goes out (This time with a newly bought pair of Sony MDR 1A's). Pretty frustrated I then gave the phone a couple of light taps to the top right back of the phone with my palm and the audio managed to come back to life on the right audio channel. Further taps would lead to the audio dying out and more taps would lead to audio springing back to life. Which is odd in my opinion as they said that they So with this, I would like to ask the XDA community whether these problems are common to the Xperia Z3 Compact, is my repair job shoddy and whether I would have a strong argument for a new replacement instead of just another shoddy repair job.
tl;dr: I had my phone repaired, after a few days phone showed problems. Are these problems common? Was my repair done poorly? Are these problems good enough reason to ask for a replacement.
Honestly man, the repair companies that Sony and other manufacturers outsource the job to, often tend not to do a very good job in some cases. I've had my fair share of problem with Sony Xperia Care in the past when I sent in a phone for repairs due to an issue with the charging circuitry, and it took maybe 3 repair attempts before they decided just to give me a new phone instead. I think you should just take the phone back to the shop and ask them to send it in for repairs again, as I doubt they'll be willing to offer an replacement before a few repair attempts have been made, which is a real bummer.
Hi,
I thought I saw a success story about a sony repair recently, but i cannot find the thread. I've got a z3 compact which has served me well for almost two years (I'm on the concept rom now, and besides poor battery life when bt is on, i'm still quite pleased with the phone) MY brother ought the same phone at the exact same time, and his lost use of the front facing camera and gps relatively quickly (about 6 months.) He is pretty busy dayd to day, and sony customer service was terrible, so he gave up trying to get it repaired (still under warranty) and switched to an iphone.
I now have his old phone and was hoping to have it repaired, but Sony will not repair out of warranty devices? any ideas? I've seen something about fixing the gps by opening the phone and fiddling with the usb port, but i haven't opened a phone since my old moto defy.
any advice greatly appreciated
thanks
So, am I out of luck here? No way to get my phone repaired? Unless I open it up myself?