Database Develop

[Q] Opinions: Broken Seal On "New" Galaxy Note Box

Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.

I would be suspicious...but that's my nature. Be sure the IMEI under the battery matches that on the box. If there's a talk time indicator that can't be reset, be sure the phone hasn't been used. It could be a previous customer return, etc. Who is the 3rd party seller? You may want to mention it to Amazon. "Legit" reason or not for opening it, new in box means new in box, not opened between Samsung and your house.

Call up the distributor and ask him........
Or get it replaced if you can........A sealed device should come sealed and there is no reason whatsoever for the distributor/seller to open the device.
Btw, I can relate to being picky about sealed devices......When I had went to the mobile shop to go get a Droid Razr , the guy told me the shop only had the display model available for sale - rest were all sold out.I got the Note-which came sealed , thankfully !

Beethoven9th said:
Hi guys, I just received a brand new Galaxy Note this morning from a 3rd party seller on Amazon. I have a quick question though. I'm kinda picky about getting factory sealed devices, and this was supposedly a new Note. But when I opened the UPS package and took out the box, there were seals on the top and bottom. Everything looked OK, but upon further inspection the top seal had actually been broken (and the box opened, I assume), and then a second seal was placed over the broken first one to give the appearance of a factory sealed device.
I called the seller, and he claimed that the distributor whom he got the Note from opened the box for whatever reason (I'm still unclear as to why) and then resealed it with a second sticker placed over the first. Personally, I've never heard of this being done to a factory sealed device, but then again, what do I know?
The Note does appear new, but the guy's story just seemed kinda weird to me. Does his explanation hold water with you guys?
Thanks in advance, and take care.
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Click to collapse
nothing picky man. u spent money to buy a product and u deserve a right as a customer to be the first one to have ur hands on it, not someone who would replace the seal. check the talk time as the advice given above, and if you don't feel good abt it, get it replaced.

+1 on getting it replaced. You bought a new unopened device. The seal means just that. Return at expense of the company for not complying. its assumed you'd get a new device for the price.
Sent from my GT-I9100 using xda premium

What kind of charger did it come with? Is it U.S.? (Your profile doesn't show your location...) If so, they may have opened it to put the charger in, as no Notes come with U.S. chargers since it hasn't been released here.

OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.

Same with mine. Done to check out product to ensure all pieces are there and work etc. No big deal imo but to each his own
Sent from my GT-N7000 using xda premium

inurb said:
OP I ordered from amazon from oem shop and my phone box had the samsung seal already opened, however there was another orange seal on top of it. So it looks like they were opened at some point and then the reseller put another seal sticker on top of the original one.
I have no issues with my note so I'm not worried about it.
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Click to collapse
same here the orange seal still shows a samung seal and when the orange top layer on the seal is disturbed or removed a watermark showing VOID appears i believe they do this as to place the converter for the euro charger to american in the box but mines workin fine cept for heating up a bit

Got mine from "Global Mobiles" (Prime shipping overnight) and my seals were both in-tact.

A lot of distributors does this.
Either to add stuff to the package, to upgrade software or add configuration / special firmware.
If you check your warranty and that shows the correct start date, I'd just ignore the sticker.
-KJ
Sent from my GT-N7000 using Tapatalk

I'd send it back. New should be sealed.

Mine was sealed but had a USA adapter for the German plug in the amazon box (not in the sealed Note box).

Thanks to everyone!
Thanks to everyone who responded. I ended up sending my Note back at the seller's expense, and now I'm waiting for my refund once it's delivered. I had felt uncomfortable with the transaction because the seller kept giving me unusual answers to simple questions.
Anyway, it all worked out for the best (assuming my refund goes through) because I ended up getting a Note on eBay for $629!
Thanks again, guys, and Happy Holidays.

Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.

Weird my box only had one seal period. the other side of the box didn't have a broken seal or a seal at all. Mine came from l2d2 and had the usa adapter in the box.
Sent from my GT-N7000 using xda premium

I think that the first place to check if the device is really new or not is the battery connectors.
The battery side of those is often mate color and gets a bit shinier after insertion and rubbing with the main unit pins.
I guess this would be a good tell-tale of weither it s been turned on before or not.
I buy all my phones on the grey market here in China/Hong Kong, and this is the first place I check.
Also not sure about the note (will get one soon ), but the bottom of the SGS2, for example is shinny plastic that gets little scratches VERY easily, also could be a place to check
Hope this will help a little!

I bought my GNote from an Australian online seller after seeing a post on XDA about it being the worlds best price at $630 with post. Shopping Square. From Sydney it should take 2 days post (Aus Post is worlds fastest 80% of the time).
The site said it might take anything up to 10 days. It took 12 and came from Hong Kong with a German manual, european power supply and Australian converter plug.
The screen when loading the Market shows light and dark patches of gray. The box had both seals broken. I suspect its a used warranty return. If i had known then i would have kept my money to buy a definately new one for more or definately second hand for less. Aside from the suspicious uneven gray i cant see screen problems at any other times.
The site doesnt explicitely say the product is new. But phone shops selling new phones dont say that either. I will just have to love it how it is. Fast and getting faster when i fix software problems ;-)
Sent from my GT-N7000 using xda premium

eksasol said:
Upon reading this thread I rechecked my box, bought from OEM Shop, it indeed has a second seal, I guess to put in the wall plug converter. I'm not worried, since myphone works fine. It's probably smarter if they included the converter from the outside.
I even feel less secured buying from eBay since most of them are opened box unless explicitly stated as sealed.
Click to expand...
Click to collapse
OEM Shop seems like a good seller. I saw their listing and specifically asked them if the Note was factory sealed. They answered with an honest 'No' and stated that the seals are broken although the phones are still brand new, never been used. I appreciated the honest reply.
But the seller I ended up going through told me that their Note was indeed factory sealed, yet when I received it, the box had been opened (re: my original post). Chances are, the phone was probably OK, but I just don't like being told something that's less-than-true, especially when I'm throwing down this much money.
Anyway, I have since received my Note from the eBay seller, and I was happy to find that this Note was in fact factory sealed.

Replacement Display's (2) not working

Hi
I broke my HTC One M8 screen. I ordered a front case with digitizer, etc.. twice. Both of them do not work.
I'm experienced with dissasembling phones. I cleaned everything, assembled twice, still doesn't work.
If I assemble the old screen, when I power on the device it lits white. The others won't lit, but the phone will boot (boot sounds,etc..)
Does anyone have any idea why? My HTC is Taiwan version, but I don't think this is an issue.

Try it with different Software
One with Android 4.4.4 and another one with Android 5 or Android 6, probably the oldest and the latest. and of course before you installing change firmware to Android 4.4.4 too.
Best Solution is to use Conversion from Graffixnyc
http://www.graffixnyc.com/m8.php

what is this suppose to do? My old screen works the new ones don't, my rom is stock, i have only rooted the device.

virgula24 said:
was is this suppose to do? My old screen works the new ones don't, my rom is stock, i have only rooted the device.
Click to expand...
Click to collapse
Did you buy from the same seller? because I had this hapenned to me once and had to return the item.
You Can ask the seller to test it before sending.These are usually aftermarket replacements and sometimes come with defects from factory.

bombo_b said:
Did you buy from the same seller? because I had this hapenned to me once and had to return the item.
You Can ask the seller to test it before sending.These are usually aftermarket replacements and sometimes come with defects from factory.
Click to expand...
Click to collapse
I bought from 3 different sellers

virgula24 said:
I bought from 3 different sellers
Click to expand...
Click to collapse
Can you try to clean your connector(on the motherboard)? maybe some contacts are not well made.But this really seems strange.

bombo_b said:
Can you try to clean your connector(on the motherboard)? maybe some contacts are not well made.But this really seems strange.
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Click to collapse
I cleaned the contacts with alcohol. I have 2 screens OEM from china and 1 (supposed) original from HTC.
The thing that is strange is that my old one works and new ones don't. I know I have a taiwan version but I don't believe this is the cause. I have a battery arriving today, I saw here on xda a guy changed the battery and it worked.

virgula24 said:
I cleaned the contacts with alcohol. I have 2 screens OEM from china and 1 (supposed) original from HTC.
The thing that is strange is that my old one works and new ones don't. I know I have a taiwan version but I don't believe this is the cause. I have a battery arriving today, I saw here on xda a guy changed the battery and it worked.
Click to expand...
Click to collapse
I personally clean those with a toothbrush and some thinnerangel. can you also check ground contacts and screws.also connect all antennas cables. Because I doubt battery has somehing to see in this case ,but you never know...

bombo_b said:
I personally clean those with a toothbrush and some thinnerangel. can you also check ground contacts and screws.also connect all antennas cables. Because I doubt battery has somehing to see in this case ,but you never know...
Click to expand...
Click to collapse
I have a tmo HTC M8 that had a bad digitizer, LCD good, ordered new display/digitizer from my normal friendly supplier. Changed display and it just comes up as snow. put ATT mboard on same new display and it works great. Put tmo mboard on old ATT display that was working fine and it is just blank. So what's up with the tmo mboard, I have another tmo M8 that needs a new display so I think I will just move that mboard over to the ATT display and see what that does. Any other ideas???

Broken display on my Note 8 ?

Hello
From day one my note 8 had this half circle of black at the top right, the black area fits perfect under the front facing camera so I thought it was supposed to be like that.
Now my friend also got a brand new note 8 and his does't have this black area.
...so I have to send mine in to the service center and I will be really pissed if they dont give me a brand new one fast.
Anyone else in this forum that has had the same kind of display problem ?

if yours is over 30 days old, dont count on getting a "new" replacement..you should have reported that as soon as you noticed it

I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.

I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app

black96ss said:
I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.
Click to expand...
Click to collapse
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I have read this as well and actually asked Samsung tech support about the multiple pixels having to be defective and they told me that its covered under warranty. but that's like asking a wall from my past experiences with Samsung. Its right around the 30 days of owning the device and after paying almost a $1000 for it, that's pretty crappy business. if I owned the device for almost a year and this issue happened, then I wouldn't quite care as much about it. especially when I have purchased Samsung devices in the past at half the cost and never had any pixel issues present.

jadaress1 said:
I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app
Click to expand...
Click to collapse
I fought with them about sending a new replacement but they wouldn't. It will probably get a replacement display I'm guessing. if they tell me I have to pay a deductible then I'm going to be more aggressive with this.

But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
Click to expand...
Click to collapse
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
Click to expand...
Click to collapse
in this case Samsung will be issuing the refurbished/repaired device so it will be tested and certified through Samsung. same process as their new devices. a local repair shop will usually not have it ip68 certified anymore.
Gizmoe said:
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.
Click to expand...
Click to collapse
this guy is correct^

I also just heard back from Samsung today. They are replacing the display under warranty(1 pixel was stuck). says it will be shipped back within 5 business days

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
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Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187

Replacement screen?

Hey guys,
I managed to drop my 3T a few days back, cracked the screen, over the course of a day it became fully black, rendering the display unusable.
I've seen some posts of people complaining about how bad their replacement screens are. My local GSM store said they could order a (semi-genuine, lol) display for around $150 - I'm assuming people who are having issues with their replacement screens got some cheap ones off of eBay.
My question is, would this replacement cost be a huge ripoff with me ending up with a somewhat ****ty replacement screen, or is it just worth buying a new phone at this point?
EDIT:
Okay so, my order arrived, took it to my local GSM store, they swapped the displays. Luckily everything works fine, I've got no dead or stuck pixels, screen off gestures, notification led, back and menu buttons, fingerprint reader, everything works just fine. The only little issue is that my actual display part doesn't fit quite fully into the frame, so it's like half a millimeter "elevated" on the left side. Probably not going to cause any issues, it's just that dust can get more easily under the screen.
DIgitizer is also recognized by default, no need for custom kernel, thank god

Try to find some OEM screen (50 - 60 $) its original but not from oneplus

meetlicious said:
Try to find some OEM screen (50 - 60 $) its original but not from oneplus
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Do either of these look good to you?
https://www.ebay.com/itm/Original-A...-A3010-LCD-Display-Touch-Screen-/222591712582
https://www.witrigs.com/oem-lcd-screen-assembly-for-oneplus-3-a3000-black
I was told they can only replace the screen if I order it with frame, which both of these sales can do, I'm just not sure if there's anything I should be looking out for to clarify whether or not they're going to be a scam
I love this phone a lot, really don't want to buy a new one, and I also want to triple check before getting a replacement screen, just to be sure.

meetlicious said:
Try to find some OEM screen (50 - 60 $) its original but not from oneplus
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Click to collapse
Some of them have massive issues with unified roms and need a patched kernel to always properly switch on. See the los-16.0 thread for details. The main issue seems to be, that there are oem displays out ther, which claim to be a5 but are actually a3.
@Lada333: if an original (not semi original, not nearly original, but original) replacement screen is too expensive, I'd recommend a new phone to any flashaholic... Maybe you get a good deal on a used (but original... ) 6 or 6t.

nvertigo67 said:
Some of them have massive issues with unified roms and need a patched kernel to always properly switch on. See the los-16.0 thread for details. The main issue seems to be, that there are oem displays out ther, which claim to be a5 but are actually a3.
@Lada333: if an original (not semi original, not nearly original, but original) replacement screen is too expensive, I'd recommend a new phone to any flashaholic... Maybe you get a good deal on a used (but original... ) 6 or 6t.
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I ended up buying the one from the eBay listing ("original" black + frame). Haven't looked into the issue you mentioned earlier, but I'd be fine having to use a patched kernel. I looked around for new phones (I couldn't stand buying a used one), but none of them really seem to be worth it for me. It's either some dum-dum popup camera, or some ugly notch. 3T's design still takes it all for me. A 5T would be hella nice, but then again, not in production anymore, and getting a second-hand one is no deal for me.

I have used official Oneplus repair in my country and was satisfied. its important to order the repair on official site. i've attached pricelist

allspi said:
I have used official Oneplus repair in my country and was satisfied. its important to order the repair on official site. i've attached pricelist
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As far as I know, there's no OnePlus repair here in Hungary, also I haven't bought my phone directly from them - last time I had a repair in question, they told me to contact my Point of Sale, figured they'd advise the same this time too.
Thank you for the tip though!

Lada333 said:
As far as I know, there's no OnePlus repair here in Hungary, also I haven't bought my phone directly from them - last time I had a repair in question, they told me to contact my Point of Sale, figured they'd advise the same this time too.
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this site: https://www.oneplus.com/hu/support/repair
does it work? happy New Year!

I bought AMOLED screen with frame from aliexpress for my 3T, working well just for 2400/- INR.. Took around 28 days to deliver to India.

aashutoshrc said:
I bought AMOLED screen with frame from aliexpress for my 3T, working well just for 2400/- INR.. Took around 28 days to deliver to India.
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I ended up buying a replacement part from the ebay listing I linked above for about double the price you paid for yours. It has yet to be delivered to me, it's still stuck at the office of exchange.

Okay so, my order arrived, took it to my local GSM store, they swapped the displays. Luckily everything works fine, I've got no dead or stuck pixels, screen off gestures, notification led, back and menu buttons, fingerprint reader, everything works just fine. The only little issue is that my actual display part doesn't fit quite fully into the frame, so it's like half a millimeter "elevated" on the left side. Probably not going to cause any issues, it's just that dust can get more easily under the screen.
DIgitizer is also recognized by default, no need for custom kernel, thank god

Lada333 said:
DIgitizer is also recognized by default, no need for custom kernel, thank god
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Digitizer is not the "standard" issue for some non-oneplus panels - display keeps black occasionally after waking up the device is. See my previous posting and the detailed discussion in the los-16 thread.
Crossing fingers your panel is not effected!

nvertigo67 said:
Digitizer is not the "standard" issue for some non-oneplus panels - display keeps black occasionally after waking up the device is. See my previous posting and the detailed discussion in the los-16 thread.
Crossing fingers your panel is not effected!
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See my previous posting
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Would you mind linking the post again? IIRC you had it linked in your other post in this thread, but I can't seem to be able to find it anymore.
Crossing fingers your panel is not effected!
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So far so good, I've been using it quite often since I got it back, never had any issues with it so far, I'm hoping it's gonna stay that way
Is it possible for me to check whether or not the display is 'a5' or 'a3'?

Lada333 said:
Would you mind linking the post again? IIRC you had it linked in your other post in this thread, but I can't seem to be able to find it anymore.
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I've referenced to the los-16 thread. I have NOT linked single postings. You need to search yourself. Good friends toöd me: if I not want to feel like a search assistant I have to stop behaving like one.
Lada333 said:
So far so good, I've been using it quite often since I got it back, never had any issues with it so far, I'm hoping it's gonna stay that way
Is it possible for me to check whether or not the display is 'a5' or 'a3'?
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Theorethically in sysfs (i.e.: grep panel_name /sys/devices/virtual/graphics/fb0/msm_fb_panel_info), but in this case it can't work. The oem panels in question show themselfs as a5 but support only the a3 dtsis... It's really worth searching the conversation in the los-16 thread.

nvertigo67 said:
I've referenced to the los-16 thread. I have NOT linked single postings. You need to search yourself. Good friends toöd me: if I not want to feel like a search assistant I have to stop behaving like one.
Theorethically in sysfs (i.e.: grep panel_name /sys/devices/virtual/graphics/fb0/msm_fb_panel_info), but in this case it can't work. The oem panels in question show themselfs as a5 but support only the a3 dtsis... It's really worth searching the conversation in the los-16 thread.
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It sure is, if only I knew which los-16 thread you're referring to, and if only the search function wasn't broken (for me at least) on xda ¯\_(ツ)_/¯
Thanks for the heads up though once again!