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Stock Raider less than a week old. Keeps waking me up when I heat it rebooting itself 4 or 5 times a night
I like the phone but I wonder if I should take it back for another? and are they all like that?
Is it software fixable where ics and sense 3.5 might solve?
I need to decide quickly as time is running out for return
kiddchris said:
Stock Raider less than a week old. Keeps waking me up when I heat it rebooting itself 4 or 5 times a night
I like the phone but I wonder if I should take it back for another? and are they all like that?
Is it software fixable where ics and sense 3.5 might solve?
I need to decide quickly as time is running out for return
Click to expand...
Click to collapse
definitely exchange it while you still have time. it may be a hardware issue! I havent had any problems with the phone resetting on me since I got it a week ago. best of luck
penguinfishies said:
definitely exchange it while you still have time. it may be a hardware issue! I havent had any problems with the phone resetting on me since I got it a week ago. best of luck
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took it back yesterday and exchanged it for another Raider, solved the problem, no restarts at all while charging all night last night
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
derekk1 said:
I'm on Cromi-X and last night the screen just died. No warning or other issues were noted. My wife was in the middle of a game of PVZ2 and it stopped working, She assumed that the battery had just hit 0%. I have been on Cromi-X for about 5 weeks and had zero problems - the tablet was running just fine. It's still running fine, with an HDMI cable and dock, the tablet is perfectly useable. So now for suggestions.
1) Is there any point in going through the effort of returning the tablet to stock and sending it back to Asus (hoping that they will honor the warranty)? Obviously unlocking and rooting aren't going to cause a hardware failure like this, but their language is pretty clear that unlocking voids the warranty regardless of whether or not this has anything to do with the failure.
2) In a sad coincidence, my second TF701T was damaged yesterday in a car accident (yes, I actually lost two tablets the same day). In this case, the problem seems to be just the digitizer as the display looks perfect below the cracked glass, but I know that replacements for qty=1 aren't really an option. That one wasn't unlocked by the way (too bad they weren't reversed). This one may get covered by insurance since the other driver ran a red light and smashed into the car. However, I might end up with a functional LCD available to use on the other one (I'm guessing that the digitizer is probably fine). I realize that this is a tricky repair.
3) Are there any known problems anyone has heard of about screens going dead like this? Is there a connector that could have worked its way loose or anything like that?
What do you folks think I should try? If #1 is a 0% chance of getting Asus to fix under warranty, then I'd rather not waste the time and money on round-trip freight. On the other hand, if there is a chance, I'd be screwing myself by opening the tablet to look for something loose or fixable on the connection to the screen which definitely would void the warranty.
Thanks in advance.
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I have something I have just discovered 2 days ago.... When I was playing real racing 3, my tablet turned off as the battery got discharged. I connected the charger and turned the tablet on, then all I could see was gliches on the screen. The colors were hazy.And the touchscreen was not usable. I think it is a hardware issue because it did not affect only android but also the asus logo that appears before loading the os. I tried to reboot several times in vain. Fortunatlely, I found out how to get rid of those glistches. Very simple: when the os boots, I lock the screen then unlocked it. Yeah very weird!!! the problem was reproduced as well as the solution... However, I dont know if it happens only when the tablet goes off while gaming or does it happen every time the tablet gets discharged. Other than that, everything works flawlessly!!!
You unlocked it which means no you no longer have a warranty. ASUS are quite clear on this. You can send it back to Asus and they will charge you to fix it.
Or you could open the back and check the ribbon hasn't come lose? Same with the other one, get a screen from eBay and fix it yourself. Probably some vids you can use on you tube.
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I have a feeling he loves it... Win for us!
Sent from my K00C using Tapatalk
So, I opened the tablet. Angry Dinosaur was right, it really is easy. Unfortunately, the cables connecting the display to the board look fine. I haven't seen any spare TF701T screens on Ebay, but I will keep looking. If anyone knows of a place, please let me know. Thanks.
derekk1 said:
Aren't you in Japan? Enjoy your vacation and stop helping all of us.
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I'm bored A week speaking Japanese and nothing but Japanese TV and crappy BG WiFi modem I need some normality. That's you guys with your broken gadgets.
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
derekk1 said:
I normally don't do this, but based on what just happened, I added the Amazon 2-yr drops, spills, and hardware failure protection for $45. This one DOESN'T say anything about unlocking voiding a warranty (an that might be hard to prove in the event of a drop anyway). Anyone have any experience with this? For $45 it seems like a decent alternative to the loss of Asus warranty when I root. I can't not do it either, since I noticed such a big improvement on Cromi-X.
SBDAGS, if you are bored for a minute I had another question for you. I know that you love the stock browser and I agree that it's faster than Chrome. I want the extra screen space and so am using the quick controls. The one problem for me is that I like to scroll with my left thumb and pull out the menu with my right. I end up accidentally pulling up the quick controls and jumping to another page when I'm trying to scroll. This happens about every 5th scroll attempt. Do you have any idea how hard it would be to modify the labs setting to allow quick controls to function off left, right, both - maybe check boxes? I searched but couldn't find anything already done. I could create another donation fund for you if you think it's not a huge amount of work.
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It'll be in the smali code probably. A good question for someone like @elesbb who loves these challenges. it's not a question of being bored for this one, I don't have the tools with me to decompile the apk.
Hi All,
So I got my Note 5 a couple of days everything works fine except for the annoying delay in opening of Air command menu once the Spen is pulled out.
The issue doesn't always happen and I noticed that its slow to open up only when the device has been on sleep mode for a while.There is no perceptible delay when I have been using the device and take out the Spen.
Was wondering if that's how it is or is there something up with my device.
Any pointers would be of great help.
Thanks.
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
gso78 said:
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
Click to expand...
Click to collapse
Thanks Gso78 for the confirmation.
Mine is an Indian version N920G ,Since the issue is not widespread wondering if it has got to do with the variant.
Did you find any solution to it.Anybody else facing the same issue?
Regards.
I have the same issue since the time I bought it.
I also experience this. I don't use the pen much, but find it interesting that, like the OP, the issue happens only after the pen is left in for an amount of time. Then subsequent times in near time to the first, there is no/little delay. Suggests it's a software issue and in that case I'd expect most folks to experience this, barring some hardware revision or variances by carrier version.
Mine is a Verizon U.S. model for the record.
Curious if anyone has found the source of this issue, or how wide spread it is (seems not very wide spread considering how few people responded to this thread).
Just wanted to add my name to this list, I have the Indian N920G running Dr.Ketan ROM L8
Yes. I too have same problem. Indian version
Anyone got this resolved? I'm facing the same issue too.
dedee89 said:
Yes. I too have same problem. Indian version
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Factory reset didn't solve the issue!
gaugan said:
Factory reset didn't solve the issue!
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Click to collapse
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Ohhh.... I'm planning to visit the service station tomorrow! I hope its not a painful experience.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Click to collapse
Motherboard fault they said. Replaced my piece with a Brand New One!
I have no delay, it comes up right when the pen is completely out of the phone. N920P here
They Repaired my phone (not replaced) but they broke back cover. So another 3 days of delay and frustration. And finally got my phone back working fine. Hope not to go service center anytime in future and i to switch to apple.
Hi all,
I am losing my mind trying to figure out how to make the lag and stuttering stop. I have exchanged my hand set, bought new batteries, tried several roms (stock lollipop, stock MM, DU, TekX, CM, DynamicPop, CleanRom, Emotion, etc), tried several kernels, reformatted sd card, etc and the only one that does not stutter and lag is Dirty Unicorns 5.1.1 but I wanted to move up to MM. When I say lag, I mean for everything; typing, scrolling thru settings menus, even the boot animation stutters sometimes. It locks up for a sec or so at most each time so it is not unusable but is annoying the hell out of me. Is anybody else dealing with this? Does anybody have any idea how to fix this? I am at a total loss and would love some feedback. Thanks in advance.
psymont said:
Is anybody else dealing with this?.
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No. My phone is fine. Was Dirty Unicorn 5.1.1 on a specific kernel when it was working (smoothly)?
Anonymously_Unknown said:
No. My phone is fine. Was Dirty Unicorn 5.1.1 on a specific kernel when it was working (smoothly)?
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Click to collapse
For DU 5.1.1, I just left it with the default kernel that DU loads in.
What happens if you take out the sd card?
Will Rickards said:
What happens if you take out the sd card?
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Click to collapse
Still has lag with or without sd card. Could a sim card possibly effect performance?
I just completely wiped and reflashed stock MM build EPE3. It even lags during the initial set up where you agree to terms, put your name in, etc... It is just a choppy frustrating experience all around.
psymont said:
Could a sim card possibly effect performance?.
Click to expand...
Click to collapse
I highly doubt it. I'm convinced that you got 2 defective devices in a row.
Anonymously_Unknown said:
I highly doubt it. I'm convinced that you got 2 defective devices in a row.
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Click to collapse
I suppose it is possible... Yeah Ill give an exchange another shot at this point.
You should not have any issues with lag on a stock ROM anyway
I had a warranty replacement phone that would lag and stutter no matter what. I was able to get it replaced after getting too technical for support and threatening to leave TMO. My replacement was back to good... although it does have some lag at times until I restart it... but it's heavily modded and has lots of xposed modules that could cause leaks. The lag I have is nothing like what I experienced before.. I could not even play a local video without it stuttering every 15 seconds in video. The same thing with UI... it was like there was an interrupt or gpu issue. Even the stock everything would have problems.
No lag here. I did a factory reset while updating to MM and the phone has been performing really good since then. I'm running stock.
So I went to TMobile and they agreed to exchange it under warranty. Apparently the phone came with a lifetime warranty; nice. Big but, I have to wait 29 days for the replacement because it is heavily backordered. They offered me a S7 edge but I have to have a removable battery. Hoping that the whole Note 7 disaster will be the end of Samsung releasing solid handsets.
psymont said:
Apparently the phone came with a lifetime warranty.
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That sounds so far-fetched, however, I'm happy to know that this is going to work out in your favor.
Anonymously_Unknown said:
That sounds so far-fetched, however, I'm happy to know that this is going to work out in your favor.
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That's what they said and I was not going to argue. Fingers crossed #3 works out!
If you have JUMP, it's under warranty as long as you're paying EIP
Kil4Thril said:
If you have JUMP, it's under warranty as long as you're paying EIP
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Click to collapse
https://support.t-mobile.com/docs/DOC-1674
I wish we had this in Jamaica as well. Our local carriers only exchange phones (under warranty) if you can prove that it was a factory defect.
My Stock TMO note4 had similar issues, Freezing, Lagging, Rebooting, Battery drain(ordered a new battery), I tried clearing cache and did a Factory reset, which did not help much.
But then it suddenly Bricked up, not responding to anything (hard bricked) . Called/walked into Tmo to see if they would be able to do anything (I'm still paying EIP) but they said its out of warranty and told me to get a new phone.
I had to unbrick it with the help of http://forum.xda-developers.com/note-4-tmobile/help/galaxy-note-4-n910t-fixed-hard-bricked-t3466547
Now I'm Just seeing if a new battery fixes my issues or I'll have to look into another solution; :fingers-crossed:
Sorry I have relatively not knowledge about phones and this is the first time I've looked into them.
Personally, a lot of lag was removed with taking out Knox and lookout. I installed the dev base that overdrive posted with most of the stuff taken out already and that was perfect. Just had to load the stock kernel for pogo. Most of the lag is gone.
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
disturbd1 said:
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
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Yup, either that or inside a bag of rice.
Already a thread about this.
https://forum.xda-developers.com/galaxy-note-8/help/moisture-detected-followed-reboot-t3775374
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
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I'm not so sure anymore cause if you view the other thread, a number of people are having this issue after updating to Oreo. I never encountered this issue on Oreo though.
blinkt88 said:
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
Click to expand...
Click to collapse
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
parusia said:
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
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Click to collapse
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
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Click to collapse
Well to be honest mine was a hardware issue, once they replaced the mother board under warranty I never have problems again.
Sent from my [device_name] using XDA-Developers Legacy app
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Click to expand...
Click to collapse
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
sefrcoko said:
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
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Click to collapse
Well either that or Samsung have another big hardware problem on their hands as this has been reported all over the US and UK Samsung forums, XDA, Overclockers.co.uk Note 8 thread and numerous other mobile sites.....
I find it hard to believe it's hardware on mine though. As I said, flashing Nougat back on the phone and putting water over the charger I get a water drop, moisture detected, phone works as normal and won't charge until the port is dry, then the water drop goes, as it should behave, both hardware and software side of this is working.
On Oreo, water drop detected, phone locks up, phone reboots instantly.
Doesn't look like hardware in my case.
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
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Click to collapse
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
blinkt88 said:
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
Click to expand...
Click to collapse
Two things.
1) Correlation does not equal causation; your issue could have been present prior to the update, and the update actually fixed moisture detection in some way as someone mentioned earlier.
2) Regardless, these phones have a rating that is supposed to circumvent that anyway. I would settle for nothing less than a replacement under warranty; these phones were almost $1k new. That kind of money needs to be accompanied by steadfast customer service.
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
roaduardo said:
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
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Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
Alex---1 said:
Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
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Click to collapse
I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
roaduardo said:
I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
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Run it under a tap, get the charging port wet. Post your results?
Alex---1 said:
Run it under a tap, get the charging port wet. Post your results?
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Click to collapse
Again? I did that a few times already when I first bought my N8 and S8 Plus to show it off to some folks. It was pretty fun. Sucks that SOME folks are experiencing this but I haven't gotten a sense that this is a widespread issue. Same as the issue of some folks experiencing a crazy amount of micro scratches on their displays when there's just as many other N8 users scratching their heads wondering why they don't have these same micro scratches.
Oh well. I guess it's just life. Some experience stuff like this and others don't. *shrugs*
roaduardo said:
Again? I did that a few times already when I first bought my N8
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When you first got it.....
Have you tried it recently now you are on Oreo?
EDIT: You're in the US so have the snapdragon, maybe this is the issue? Mind you, loads of Americans are reporting this issue too and they'll have the same SoC as you. Weird.
Alex---1 said:
When you first got it.....
Have you tried it recently now you are on Oreo?
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Click to collapse
Oreo? LOL! I'm on T-Mobile. Who knows they'll give me Oreo... imademyselfsad.gif